Overview

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Shangri-La Hotel
Top Resort Hotel

78 Beishan Road, Hangzhou 310007, China
+86 571 8797 7951

$169+

Overall guest ratings

8.7/10 Excellent
based on 4,960 reviews

Review highlights

  • 9.5
  • 7.7
  • 4.6
  • 4.5

Nearby

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    About

    Located in Hangzhou (West Lake), Shangri-La Hotel Hangzhou is minutes from Yui Fei Temple and Solitary Hill. This 4.5-star hotel is within close proximity of Xiling Seal Engraves Society and Quyuan Park.

    Rooms

    Make yourself at home in one of the 382 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Partially open bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

    Amenities

    Enjoy a range of recreational amenities, including a health club, an indoor pool, and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

    Dining

    Grab a bite at one of the hotel's 3 restaurants, or stay in and take advantage of 24-hour room service.

    Business, Other Amenities

    Featured amenities include a 24-hour business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle and a train station pick-up service are provided for an additional charge.

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    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Free parking
    • Pool table
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • No smoking
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
    • Outdoor tennis
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    based on 4,960 reviews
    • 9.5 "Terrific location."
      7.5 "Easily accessible by car, said 75%."
      9.6 "96% liked the proximity to sightseeing."
      8.4 "Great parking, according to 84%."
      10.0 "100% appreciated the closeness to the beach."
      8.3 "Near to public transport, according to 83%."
    • 7.7 "Good service."
      7.9 "79% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      8.3 "83% said the concierge service was amazing."
    • 7.0 "Good breakfast."
    • 5.7 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
    • 4.6 "Vibe wasn't good."
      0.3 "97% criticized the unstylish hotel."
      1.4 "86% didn't like the unstylish hotel."
    • 4.5 "Value below average."
      3.8 "62% said the breakfast was too expensive."
    • 2.8 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
      4.0 "Disappointing facilities for kids, said 60%."
      0.0 "100% complained about the elevator."
    • 1.8 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    based on 793 reviews
    • 9.4 "Terrific location."
      7.0 "Easily accessible by car, said 70%."
      9.7 "97% liked the proximity to sightseeing."
    • 7.0 "Good breakfast."
    • 7.0 "Good service."
      5.5 "55% said the reception staff was ok."
    • 5.2 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
      6.8 "Only 68% said rooms were clean enough."
      6.9 "Beds were acceptable for 69%."
    • 4.1 "Vibe wasn't good."
      0.2 "98% criticized the unstylish hotel."
    • 3.5 "Value below average."
    • 2.5 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    View all review categories

    Overall rating

    8.7 Excellent
    based on 2,529 reviews
    • 9.5 "Terrific location."
      7.5 "Easily accessible by car, said 75%."
      9.6 "96% liked the proximity to sightseeing."
      8.5 "Great parking, according to 85%."
    • 8.0 "Great service."
      8.2 "82% thought the service was very professional."
    • 7.0 "Good breakfast."
    • 5.1 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      6.5 "Beds were acceptable for 65%."
    • 4.8 "Value below average."
    • 3.9 "Vibe wasn't good."
      0.4 "96% criticized the unstylish hotel."
      4.7 "For 53%, the lobby entrance was sub-standard."
    • 2.4 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
      4.7 "For 53%, the lobby entrance was sub-standard."
    • 1.7 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.9 Excellent
    based on 1,388 reviews
    • 9.5 "Terrific location."
    • 7.5 "Good service."
      8.2 "82% thought the service was very professional."
      7.9 "79% found the staff to be very friendly."
    • 7.1 "Good breakfast."
    • 6.6 "Rooms are ok."
      6.6 "Only 66% said rooms were big enough."
    • 6.3 "Bar is ok."
    • 5.4 "Vibe was decent."
    • 4.9 "Value below average."
    • 2.6 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    View all review categories

    Overall rating

    8.4 Excellent
    based on 248 reviews
    • 9.3 "Terrific location."
    • 7.9 "Good service."
      8.0 "80% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 5.9 "Rooms are ok."
      6.9 "Only 69% said rooms were big enough."
      6.8 "Only 68% said rooms were clean enough."
    • 4.9 "Vibe wasn't good."
      0.3 "97% criticized the unstylish hotel."
    • 4.1 "Value below average."
    • 2.9 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

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