Icelandair (FI)
| IATA code | FI |
|---|---|
| Routes | 80 |
| Top route | Reykjavik Keflavik Intl to Kastrup Copenhagen |
| Airports served | 41 |
| Top airport | Reykjavik Keflavik Intl |
Cons: Warm bus for the transfer from one plane to the next
Cons: Warm bus for the transfer from one plane to the next!
Pros: Arrived safely
Cons: Warm bus at the Reykjavik airport
Cons: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
Pros: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
Cons: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
Pros: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
Cons: My TV didn’t work - long flight to have no screen access.
Pros: The price
Cons: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
Pros: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
Cons: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
Pros: The crew was very attentive. They constantly made sure we were hydrated and comfortable.
Pros: The overall experience was okay, no food service and seats were not super comfy.
Cons: More leg space for a long flight and free snacks.
Pros: In general everything is very good- clean, professional, friendly.
Cons: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.
Cons: My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me.
The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart).
I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once.
Cons: Better entertainment
Cons: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.
Cons: I wish there would have been a meal included with the flight.
Pros: The crew was very nice and helpful.
Cons: I wish that a snack or small meal were included with the flight.
Pros: Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.
Cons: My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight
Cons: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient
Pros: Crew was nice, space was tight.
Cons: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.
Pros: Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels.
Cons: The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time.
Cons: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.
Pros: Flights arrived on time
Cons: Lousy crew at checkin gate, and on plane, they try and charge you for everything
Pros: Flights were on time
Cons: Crews were rude, no free snacks, they even charge you for headphones
Pros: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.
Cons: On one leg my entertainment screen didn’t work.
Pros: Price is lower than other airlines. Cabin crew service is usually good.
Cons: If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.
Cons: Weather did not cooperate, not airlines fault....
Pros: Lots of entertainment options, great price
Cons: It may be standard these days, but it's hard to be on a six-hour flight and not get any free food. You have to pay for everything except for juice, water, and sodas.
Cons: The first class seats need updating
Pros: The crew is very nice.
Cons: I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t.
Pros: Amazing Crew, great service, seats, entertainment...
Cons: Nothing
Cons: After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time.
Cons: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.
Pros: the seat was comfortable, the cabin temp was perfect, and the views were incredible
Cons: The plane was extremely hot I was sweating the entire trip. Also this was a red eye flight and I would have preferred they keep the lights off for the entire trip.
Pros: The crew were very nice and helpful.
Cons: Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep.
Cons: Plane was late. Boarding was confused (they announced and sent a test of a gate change but then had some of us board from the original gate. There was a lengthy delay after boarding. We sat on tarmac for 1/2 hour or more. People stressed due to short connection times in Iceland. Pilot made up most of the time by going faster so that was nice. But chaotic and running thru terminal and then customs in order to make it to connecting flight, Were put on a bus (about 30 people) to the plane which had already pulled away and was on tarmac.
Cons: Delays all over the place. My flights, other peoples flights. Did not meet one satisfied iceland air customer.
Redeemed Themselves
Pros: My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!
Cons: Flight delayed which made connections nerve wracking
Pros: Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going.
Cons: The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after.
Pros: Crew efficient and friendly.
Cons: For tall people there are few comfortable flights
Pros: The crew ok. Seats not comfortable
Cons: Serve snacks at least on trans-atlantic flights.
1 Bottled Water & Missed Flight
Cons: They served 1 bottled water the whole 5 hour flight. They charged me $90 for having a backpack instead of a suitcase due to it being a “funny size.” Finally, they didn’t hold the connecting flight even though we were only 20 minutes late.
Pros: I liked the timeliness of the luggage. Portions of food.
Cons: I would never fly Icelandair business class again. It does not compare to most other airlines. They amenities and options were definitely lacking.
Pros: Crew great. Seats were tough.
Cons: Nothing they could have done but screaming baby for hours was.most unpleasant
Pros: No food served in economy on a transatlantic flight!! Who even knew that was possible? Surly flight attendants.
Cons: See previous reply
Pros: The crew tried to be helpful and the flight was on time and uneventful.
Cons: Having purchased our 2 tickets together at one time months before the flight, it was very upsetting that we were placed in two different rows away from each other for a longer, international flight.
Pros: The crew was amazing. The flight was easy and non-eventful. We felt like it was a good value for the money.
Cons: The seats were a bit tight and close to each other!
Pros: flight was fine.
Cons: very disappointed Iceland Air is charging $95 for 1 piece of luggage. This is making me rethink the "deal" because it added $190 to the cost of the flight.
Cons: More choices in the meals for purchase
Pros: Again... we didn't crash. That was nice.
Cons: There was a bit more leg room compared to the previous 5.5h flight. But my knees are absolutely damaged after a total of 8h in these sardine cans.
Pros: That we didn't crash
Cons: There should be food, or at least a snack, on a 5.5h flight. Also the seats are extremely small. I barely fit into normal coach seats, but with my 6'7" (200cm) I was extremely uncomfortable in these tiny seats.
Pros: Our crew were wonderful - attentive, very pleasant, and helpful. The cod was very good and I enjoyed my meal. The seats wer comfortable. I also enjoyed the Icelandic movie "Let Me Fall".
Cons: For an 8-hour flight, it would have been nice to have more of a foot rest; something that would raise my legs more. However, the seats were comfortable.
Cons: We paid extra for an exit row with more leg room and were moved to a standard seat. We were also separated from the rest of our party. We spoke to the help desk to try and resolve the issue they told us the seats we were moved to also had extra room but when we boarded the plane this was not true.
Pros: ok
Cons: better food choices
Pros: Nice crew
Cons: Food, movies, and comfort were all just ok
Pros: Flight cost was less when compared with other airlines. Crew was attentive and friendly
Cons: Boarding was a cattle call and chaotic. Any food was an extra charge with a card only . Food selection was poor.
Pros: The crew was very attentive. They constantly made sure we were hydrated and comfortable.
Cons: I wish there would have been a meal included with the flight.
Pros: The crew was very nice and helpful.
Cons: I wish that a snack or small meal were included with the flight.
Pros: Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.
Cons: The first class seats need updating
Pros: Amazing Crew, great service, seats, entertainment...
Cons: Nothing
Pros: the seat was comfortable, the cabin temp was perfect, and the views were incredible
Redeemed Themselves
Pros: My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!
Pros: Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going.
Cons: The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after.
Pros: Crew great. Seats were tough.
Cons: More choices in the meals for purchase
Pros: Our crew were wonderful - attentive, very pleasant, and helpful. The cod was very good and I enjoyed my meal. The seats wer comfortable. I also enjoyed the Icelandic movie "Let Me Fall".
Cons: For an 8-hour flight, it would have been nice to have more of a foot rest; something that would raise my legs more. However, the seats were comfortable.
Cons: Warm bus for the transfer from one plane to the next
Cons: Warm bus for the transfer from one plane to the next!
Pros: Arrived safely
Cons: Warm bus at the Reykjavik airport
Pros: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
Cons: My TV didn’t work - long flight to have no screen access.
Pros: The price
Cons: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
Pros: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
Pros: The overall experience was okay, no food service and seats were not super comfy.
Cons: More leg space for a long flight and free snacks.
Pros: In general everything is very good- clean, professional, friendly.
Cons: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.
Cons: Better entertainment
Cons: My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight
Pros: Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels.
Cons: The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time.
Pros: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.
Cons: On one leg my entertainment screen didn’t work.
Cons: Weather did not cooperate, not airlines fault....
Pros: Lots of entertainment options, great price
Cons: It may be standard these days, but it's hard to be on a six-hour flight and not get any free food. You have to pay for everything except for juice, water, and sodas.
Pros: The crew is very nice.
Cons: I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t.
Cons: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.
Cons: Flight delayed which made connections nerve wracking
Pros: The crew ok. Seats not comfortable
Cons: Serve snacks at least on trans-atlantic flights.
Cons: Nothing they could have done but screaming baby for hours was.most unpleasant
Pros: The crew was amazing. The flight was easy and non-eventful. We felt like it was a good value for the money.
Cons: The seats were a bit tight and close to each other!
Cons: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
Pros: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
Cons: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
Cons: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
Cons: My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me.
The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart).
I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once.
Cons: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.
Cons: Was put on a different flight and had to fly to Germany. Then an 8hour flight to Toronto. Very annyoing and inconvenient
Pros: Crew was nice, space was tight.
Cons: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.
Cons: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.
Pros: Flights arrived on time
Cons: Lousy crew at checkin gate, and on plane, they try and charge you for everything
Pros: Flights were on time
Cons: Crews were rude, no free snacks, they even charge you for headphones
Pros: Price is lower than other airlines. Cabin crew service is usually good.
Cons: If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required.
Cons: After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time.
Cons: The plane was extremely hot I was sweating the entire trip. Also this was a red eye flight and I would have preferred they keep the lights off for the entire trip.
Pros: The crew were very nice and helpful.
Cons: Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep.
Cons: Plane was late. Boarding was confused (they announced and sent a test of a gate change but then had some of us board from the original gate. There was a lengthy delay after boarding. We sat on tarmac for 1/2 hour or more. People stressed due to short connection times in Iceland. Pilot made up most of the time by going faster so that was nice. But chaotic and running thru terminal and then customs in order to make it to connecting flight, Were put on a bus (about 30 people) to the plane which had already pulled away and was on tarmac.
Cons: Delays all over the place. My flights, other peoples flights. Did not meet one satisfied iceland air customer.
Pros: Crew efficient and friendly.
Cons: For tall people there are few comfortable flights
1 Bottled Water & Missed Flight
Cons: They served 1 bottled water the whole 5 hour flight. They charged me $90 for having a backpack instead of a suitcase due to it being a “funny size.” Finally, they didn’t hold the connecting flight even though we were only 20 minutes late.
Pros: I liked the timeliness of the luggage. Portions of food.
Cons: I would never fly Icelandair business class again. It does not compare to most other airlines. They amenities and options were definitely lacking.
Pros: No food served in economy on a transatlantic flight!! Who even knew that was possible? Surly flight attendants.
Cons: See previous reply
Pros: The crew tried to be helpful and the flight was on time and uneventful.
Cons: Having purchased our 2 tickets together at one time months before the flight, it was very upsetting that we were placed in two different rows away from each other for a longer, international flight.
Pros: flight was fine.
Cons: very disappointed Iceland Air is charging $95 for 1 piece of luggage. This is making me rethink the "deal" because it added $190 to the cost of the flight.
Pros: Again... we didn't crash. That was nice.
Cons: There was a bit more leg room compared to the previous 5.5h flight. But my knees are absolutely damaged after a total of 8h in these sardine cans.
Pros: That we didn't crash
Cons: There should be food, or at least a snack, on a 5.5h flight. Also the seats are extremely small. I barely fit into normal coach seats, but with my 6'7" (200cm) I was extremely uncomfortable in these tiny seats.
Cons: We paid extra for an exit row with more leg room and were moved to a standard seat. We were also separated from the rest of our party. We spoke to the help desk to try and resolve the issue they told us the seats we were moved to also had extra room but when we boarded the plane this was not true.
Pros: ok
Cons: better food choices
Pros: Nice crew
Cons: Food, movies, and comfort were all just ok
Pros: Flight cost was less when compared with other airlines. Crew was attentive and friendly
Cons: Boarding was a cattle call and chaotic. Any food was an extra charge with a card only . Food selection was poor.
