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The tightest seating imaginable.

Cons: Our seats were reassigned at the last minute (upon boarding) to seats that couldn't recline at all. The people in front of us could recline their seats fully, giving us no room whatsoever to move. We had no room to even rest our heads on the table or cross our legs. It was very uncomfortable. Had I known the seating was so uncomfortable, I would not have flown this airline. These were not the seats we selected earlier, so we were taken by surprise at being given such terrible seats and offered no options. I will not fly this airline again.

Leave no white-privileged kids behind.

Cons: A youth group of some kind caused my flight to be nearly two hours delayed because they lost two of their kids and a chaperone, then refused to board without them. Icelandair made it the problem of everyone else on the plane rather than deal with the minority of passengers. As a result, I missed my connection flight and my total trip time had nearly five hours added to it. It is doubtful I will ever fly Icelandair in the future.

Cons: I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing.

12 hours of chaos

Pros: The entertainment on the planes is fairly good with lots of movie, TV show and music choices.

Cons: Icelandair's systems went down for two hours during Check-In. Didn't get a boarding pass for my connecting flight. Flight left an hour late. No information as to what was going on and how to deal with missed connecting flights.

Delayed and then delayed again

Pros: The flight was late, and then after we'd finally boarded, approximately 45 minutes after the intended time, they announced that they had to unload all of the baggage to find some bags for customers who were not going to make the journey. It took almost another hour to unload, locate, and reload the baggage, during which time we all just sat onboard and waited. To the pilot's credit, he was out on the tarmac w the ground crew trying to move things along, but it still was a very annoying and lengthy delay. Once we got moving, the flight was fine, and the blankets were high quality!

Cons: Late!