Recent reviews
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6.0
Crew was nice Tight fit...herded like cattle in Iceland...barely made my connecting flight. No one available to give info on where to go or why we were delayed. Oh...and seven hour flight...no food. But pretty sunset
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7.6
Friendly greeting as soon as we got on the plane with a complimentary water bottle. They were very nice and Most airlines offer free food on international flights. Was kind of disappointed that you had to pay (I didn't) for food.
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6.0
The staff are nice enough and in Amsterdam, were efficient getting us on the plane. They did board by zones, which was something not evident when I changed planes in Reykjavik. That was total chaos and makes me question if I ever want to fly this airline again. No food, not even a little snack even on longer hauls. No foot rests, average seats. They come through the cabin with this annoying cart full of Icelandic souvenirs and other products.
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5.0
We left Paris airport 70 minutes late and for most of the trip to Iceland feared we would miss our connecting flight to Chicago. There was no explanation for the delay, and, until 15 minutes before arrival in Reyjavik, no information on whether connecting flights would be held to allow us to connect. In Reyjavik I learned that the flight to Chicago was delayed on account of weather. Still don't know why we were so late leaving Paris. The Reyjavik passport control did a good job accelerating my dash from arrival to departure gate. I think KAYAK should alert travelers that Iceland Air serves no complimentary food on international flights, and provides no complimentary headphones.
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4.0
no communication from crew and cockpit. we were sitting an hour on the runway without getting info what is going on. almost missed my connection because if the delay, where btw the crew won't give you any information either about connecting flights (e.g. gate#)
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10.0
Crew was very nice and both flights were smooth and timely Boarding area is a free for all so it's chaotic. Everyone in line is guaranteed a seat so I'm not sure why everyone is in such a panic at the line. They should work on the herding process.
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7.6
Planes were clean and very comfortable. Entertainment was great. Crew was professional and well informed. It was extremely disappointing that absolutely no food of any kind was offered on the 5 1/2 hour flight from Boston to Reykjavik. No pretzels, no bag of nuts, no cookies, NOTHING. The only thing handed out on the 5 1/2 hour flight was a bottle of water at the start. There wasn't even a choice of beverages. I would very much have appreciated knowing that beforehand, so that I could pick something up at the airport to tide me over. Needless to say, there was only water offered on the flight from Reykjavik to Hamburg. I cannot overemphasize-- Icelandair should at least clearly inform passengers in advance of their overseas flights that there will be no food service.
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3.6
My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy
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5.3
Liked seeing the flight info on the entertainment screen. At a glance was able to see how far we'd flown and how much time was remaining Night flight. No meals or snacks served
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5.6
For the money it was pretty good. Things ran on time, getting on the plane on the tarmac was a new experience for me, as I've never been to an airport as small. That was a bonus tho, being small it was really easy to navigate! The seats were rather uncomfortable, seemed like an older plane and the cushions didn't have much padding left in them. There was also a ridiculously loud and drunk group of folks that sat right next to us. The staff didn't seem to think their behaviour was disruptful. Most of the stewardesses seemed to be really freindly towards them even though it was fairly obvious that they were really loud and getting really loaded. Don't get me wrong, I appreciate a party, but not on an airplane with next to no space. My partner got a view of a man's behind the almost the whole flight as they he was standing the aisle for most of the trip. Just seemed a bit strange to let the group go through what appeared to be cases of beer that they brought on.
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7.6
Friendly greeting as soon as we got on the plane with a complimentary water bottle. They were very nice and Most airlines offer free food on international flights. Was kind of disappointed that you had to pay (I didn't) for food.
review from
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7.6
Planes were clean and very comfortable. Entertainment was great. Crew was professional and well informed. It was extremely disappointing that absolutely no food of any kind was offered on the 5 1/2 hour flight from Boston to Reykjavik. No pretzels, no bag of nuts, no cookies, NOTHING. The only thing handed out on the 5 1/2 hour flight was a bottle of water at the start. There wasn't even a choice of beverages. I would very much have appreciated knowing that beforehand, so that I could pick something up at the airport to tide me over. Needless to say, there was only water offered on the flight from Reykjavik to Hamburg. I cannot overemphasize-- Icelandair should at least clearly inform passengers in advance of their overseas flights that there will be no food service.
review from
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6.0
Crew was nice Tight fit...herded like cattle in Iceland...barely made my connecting flight. No one available to give info on where to go or why we were delayed. Oh...and seven hour flight...no food. But pretty sunset
review from
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6.0
The staff are nice enough and in Amsterdam, were efficient getting us on the plane. They did board by zones, which was something not evident when I changed planes in Reykjavik. That was total chaos and makes me question if I ever want to fly this airline again. No food, not even a little snack even on longer hauls. No foot rests, average seats. They come through the cabin with this annoying cart full of Icelandic souvenirs and other products.
review from
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5.0
We left Paris airport 70 minutes late and for most of the trip to Iceland feared we would miss our connecting flight to Chicago. There was no explanation for the delay, and, until 15 minutes before arrival in Reyjavik, no information on whether connecting flights would be held to allow us to connect. In Reyjavik I learned that the flight to Chicago was delayed on account of weather. Still don't know why we were so late leaving Paris. The Reyjavik passport control did a good job accelerating my dash from arrival to departure gate. I think KAYAK should alert travelers that Iceland Air serves no complimentary food on international flights, and provides no complimentary headphones.
review from
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4.0
no communication from crew and cockpit. we were sitting an hour on the runway without getting info what is going on. almost missed my connection because if the delay, where btw the crew won't give you any information either about connecting flights (e.g. gate#)
review from
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3.6
My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy
review from
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5.3
Liked seeing the flight info on the entertainment screen. At a glance was able to see how far we'd flown and how much time was remaining Night flight. No meals or snacks served
review from
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5.6
For the money it was pretty good. Things ran on time, getting on the plane on the tarmac was a new experience for me, as I've never been to an airport as small. That was a bonus tho, being small it was really easy to navigate! The seats were rather uncomfortable, seemed like an older plane and the cushions didn't have much padding left in them. There was also a ridiculously loud and drunk group of folks that sat right next to us. The staff didn't seem to think their behaviour was disruptful. Most of the stewardesses seemed to be really freindly towards them even though it was fairly obvious that they were really loud and getting really loaded. Don't get me wrong, I appreciate a party, but not on an airplane with next to no space. My partner got a view of a man's behind the almost the whole flight as they he was standing the aisle for most of the trip. Just seemed a bit strange to let the group go through what appeared to be cases of beer that they brought on.
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