Construction hampered experience. But otherwise, great stay.
3 stars
Embassy Suites by Hilton Indianapolis Downtown
110 West Washington Street, Indianapolis, IN 46204, United States
Indianapolis, IN
See location+1 317 236 1800Photos of Embassy Suites by Hilton Indianapolis Downtown
Overview
Situated in Indianapolis, Embassy Suites Indianapolis Downtown is a short walk from Bankers Life Fieldhouse and features an indoor pool and a sauna. It provides guests with an ideal base with Indianapolis Amtrak Station under a 10-minute walk away.
The hotel provides a 24-hour reception, a car rental desk and an express check-in and check-out feature. In addition, the multilingual staff are on hand to provide local information.
Embassy Suites Indianapolis Downtown has 360 well-appointed rooms that are equipped with a variety of essential amenities to ensure guests have a comfortable stay. Also available are a refrigerator, wireless internet access and a mini bar.
Those staying at the hotel can sit down to a unique dining experience at the in-house restaurant, suitably located for those who want to stay nearby when looking for a bite to eat. A selection of eating options are also available in the area.
Embassy Suites Indianapolis Downtown is under a 25-minute drive from Indianapolis International Airport and Lucas Oil Stadium is a brief stroll away. It is conveniently situated for discovering the area, with Indiana Convention Center, Christopher Columbus and Indiana State House only five minutes away.
Latest deals for Embassy Suites by Hilton Indianapolis Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Embassy Suites by Hilton Indianapolis Downtown
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24-hour front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic pillow
- Adapted bath
- Allergy-free room
- No smoking
- Designated smoking area
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Vending machine (drinks)
- Vending machine (snacks)
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Trouser press
Bathroom
- Shower
- Hairdryer
- Toilet
- Private bathroom
Pool and spa
- Hot tub
- Indoor pool
- Sauna
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Family friendly
- Cribs available
- Kids meals
- Complimentary breakfast
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Bicycle hire
Parking and transportation
- Parking
Outdoor
- Balcony
Health and safety
- Safe
Fitness
- Fitness centre
Reviews of Embassy Suites by Hilton Indianapolis Downtown
8.0
Very good
984 verified ratings
Wonderful
426
Very good
161
Good
114
Okay
83
Fair
77
Mediocre
48
Poor
75
Summary of reviews
Guests say
Guests appreciated the great location and friendly service of the hotel, with many highlighting the convenience of being connected to a mall and the quality of the complimentary breakfast. However, several reviews pointed out significant cleanliness issues, including dirty rooms and bathrooms, which detracted from their overall experience.AI-generated from customer reviews
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Score by provider
8.1 out of 10
12 reviews
6.9 out of 10
7 reviews
All reviews
The room was amazing! The laminate was pulling up a little under the desk chair, but no biggie. We weren't able to use the pool area because of how many kids were there which was unfortunate because we had specifically looked for a hotel with a hot tub. They do not have adults only pool hours which would have been nice. The bed was comfortable, the staff were helpful, the breakfast buffet was amaz...
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Pros (+) Staff was extremely accommodating, my room was great, everything about the stay was a genuinely good experience.
Cons (-) Room service took a little long, but my order was very beautifully presented and extremely high quality food.
Pros (+) Location was great for where we needed to go. Authorized late check out
Cons (-) Arrived to find a person urinating in front of location Message regarding late check out was not passed on Shower had cold water on last day at the location $28 parking fee/per day was not clearly indicated during booking Housekeeping left spray bottle and rag within the room Attempted to use telephone and it did not work.
Pros (+) Its in the middle of downtown with good access to lots of restaurants
Cons (-) There is not street entrance- you need to drive up a parking garage ramp to a dingy drop off area, then go up an escalator to check in. The hotel has seen better days - getting worn. My AC did not work (90 deg outside). It took two calls to maintenance, then arguing with the guy about how an AC works (properly) to finally get a new room at 9:30pm. A place to remember - remember not to stay there a...
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Pros (+) Old hotel!!! The location was perfect in downtown, but the hotel was under construction, broken tile in the lobby, primer on the walls, small check in area, etc.l Worst part was their air system only does heat or AC based on the outside weather. Our room was 80 the entire weekend. Parking garage is terrible. Do not take large vehicle in garage. I would not recommend.
Cons (-) The heating system was bad. My heat never came on. I understand all the construction, but cleanliness can still be maintained. The elevators were filthy and being used by staff, construction crew and equipment movement. The entrance from the garage was so filthy it reminded me of being in New York. First impressions are everything. I'm sure once all the renovations are complete it be be amazing ag...
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Pros (+) The only part I liked was the staff and location.
Cons (-) The room was cold...no heat. 2 lights were out in the room at check in...another was falling out of the ceiling. The view from our room was nice...but the window had face prints all over it n I told my daughter not to touch it. The shower had hair in it at check in. I had to ask for toilet tissue because it was not refilled during cleaning. Everytime we went to the pool we had to ask for more towe...
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Location
110 West Washington Street, Indianapolis, IN 46204
What's nearby
- Indiana State Capitol226 m
- Christopher Columbus233 m
- Indiana Convention Center0.4 km
- Indianapolis Union Station0.5 km
- E Pluribus Unum0.5 km
- Gainbridge Fieldhouse0.6 km
- Eiteljorg Museum0.6 km
- Lucas Oil Stadium0.8 km
- East Gate - West Gate1.2 km
- White River State Park1.3 km
- The Cathcart1.4 km
- Indianapolis Zoo1.5 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Embassy Suites by Hilton Indianapolis Downtown
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Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in IndianapolisGood to know
Value for money | 7.6 |
|---|---|
Distance to city centre | 0.3 km |
Nearest airport | Indianapolis |
Distance to airport | 13.1 km |