Guest reviews
Overall rating
6.3
Good
Based on 219 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
7.3
Entertainment
5.1
Food
5.8
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Indonesia AirAsia traveller reviews
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
ticket price
premium seat
discount airline
awful experience
bus out to plane
charged for bag
water passengers
took nearly
great landing
hours late
rough flight
small leg room
additional fee
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7.3
Cons: Gdfbhfcgddb
review from
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5.6
Pros: Meals are delicious although not all items were available without prebooking.
Cons: It was very cold during the flight. No blankets available - only for sale.
review from
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8.3
The flight is ok, the service is ok, the delays haven’t improved
Pros: Overall service
Cons: Delay, no entertainment
review from
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4.6
Cons: Checked in 2.5 hrs early and my reward was they left my bag in Denpasar while I went on to Kuala Lumpur!
review from
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3.0
Cons: Long delay..!!
review from
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8.0
Pros: The flight was on time and the food was ok
Cons: Not specifically to do with Air Asia - but the very long queue going through immigration at Denpasar could be improved dramatically
review from
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5.0
Cons: plane was late and queues at Bali airport beyond belief
review from
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2.0
Pros: Delayed 1 hour
review from
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8.0
Pros: Check-in and boarding very easy
Cons: All ok
review from
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3.0
Pros: Crews are quite friendly
Cons: Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.
review from
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10.0
On time without a hitch
Pros: We boarded and landed on-time without a hitch. I didn't prepaid or order any food but it did smell good.
Cons: No entertainment on the aircraft.
review from
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2.0
Never flew
Pros: Cheap
Cons: Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung.
review from
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7.3
Cons: Gdfbhfcgddb
review from
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8.3
The flight is ok, the service is ok, the delays haven’t improved
Pros: Overall service
Cons: Delay, no entertainment
review from
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8.0
Pros: The flight was on time and the food was ok
Cons: Not specifically to do with Air Asia - but the very long queue going through immigration at Denpasar could be improved dramatically
review from
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8.0
Pros: Check-in and boarding very easy
Cons: All ok
review from
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5.6
Pros: Meals are delicious although not all items were available without prebooking.
Cons: It was very cold during the flight. No blankets available - only for sale.
review from
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4.6
Cons: Checked in 2.5 hrs early and my reward was they left my bag in Denpasar while I went on to Kuala Lumpur!
review from
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3.0
Cons: Long delay..!!
review from
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5.0
Cons: plane was late and queues at Bali airport beyond belief
review from
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2.0
Pros: Delayed 1 hour
review from
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3.0
Pros: Crews are quite friendly
Cons: Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.
review from
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2.0
Never flew
Pros: Cheap
Cons: Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung.
review from
Flight status
Indonesia AirAsia route map
Popular flight routes
Flight
Origin
Destination
Sun.
Mon.
Tue.
Wed.
Thu.
Fri.
Sat.
S
M
T
W
T
F
S
128
Medan
KNO
Kuala Lumpur
KUL
108
Medan
KNO
Penang
PEN
129
Kuala Lumpur
KUL
Medan
KNO
109
Penang
PEN
Medan
KNO
263
Singapore
SIN
Jakarta
CGK
7510
Jakarta
CGK
Denpasar
DPS
7533
Denpasar
DPS
Jakarta
CGK
558
Denpasar
DPS
Kuala Lumpur
KUL
7912
Bandung
BDO
Denpasar
DPS
173
Bandung
BDO
Kuala Lumpur
KUL
365
Bandung
BDO
Singapore
SIN
252
Jakarta
CGK
Bangkok
DMK
7554
Jakarta
CGK
Yogyakarta
JOG
206
Jakarta
CGK
Kuala Lumpur
KUL
266
Jakarta
CGK
Singapore
SIN
7688
Jakarta
CGK
Surabaya
SUB
253
Bangkok
DMK
Jakarta
CGK
155
Bangkok
DMK
Medan
KNO
7913
Denpasar
DPS
Bandung
BDO
536
Denpasar
DPS
Perth
PER
506
Denpasar
DPS
Singapore
SIN
7557
Yogyakarta
JOG
Jakarta
CGK
8075
Yogyakarta
JOG
Medan
KNO
658
Yogyakarta
JOG
Singapore
SIN
154
Medan
KNO
Bangkok
DMK
8074
Medan
KNO
Yogyakarta
JOG
180
Medan
KNO
Singapore
SIN
172
Kuala Lumpur
KUL
Bandung
BDO
207
Kuala Lumpur
KUL
Jakarta
CGK
551
Kuala Lumpur
KUL
Denpasar
DPS
545
Perth
PER
Denpasar
DPS
366
Singapore
SIN
Bandung
BDO
507
Singapore
SIN
Denpasar
DPS
659
Singapore
SIN
Yogyakarta
JOG
181
Singapore
SIN
Medan
KNO
7689
Surabaya
SUB
Jakarta
CGK
521
Bangkok
DMK
Denpasar
DPS
520
Denpasar
DPS
Bangkok
DMK
663
Singapore
SIN
Semarang
SRG
662
Semarang
SRG
Singapore
SIN
220
Jakarta
CGK
Penang
PEN
221
Penang
PEN
Jakarta
CGK
Top flight routes
Top airports served by Indonesia AirAsia
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Denpasar Bali Ngurah Rai Airport (DPS)
- Singapore Changi Airport (SIN)
- Kuala Lumpur Intl Airport (KUL)
- Medan Kuala Namu Intl Airport (KNO)
- Yogyakarta Adisutjipto Airport (JOG)
- Penang International Airport (PEN)
- Bangkok Don Mueang Intl Airport (DMK)
- Bandung Husein Sastranegara Airport (BDO)
- Perth Airport (PER)
- Semarang Achmad Yani Airport (SRG)
- Surabaya Juanda Airport (SUB)
Indonesia AirAsia contact information
- QZ IATA code
- +61 2 8188 2133 Call
- airasia.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
