Overview

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Krystal Ixtapa

Blvd Ixtapa, S/N 4 Y 4A Zona Hotelera, 40880 Ixtapa, GR, Mexico
+52 755 553 0333

$97+

Overall guest ratings

7.2/10 Good
based on 343 reviews

Review highlights

  • 8.7
  • 7.3
  • 4.4
  • 4.2

Nearby

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    About

    Location.

    Positioned between the Marina Ixtapa and the Palma Real golf clubs, NH Krystal Ixtapa is 500 meters from Magic World Waterpark in Ixtapa, Mexico. Zihuatanejo is located 7 kilometers (4.3 miles) from this hotel.

    Hotel Features.

    The hotel offers an All-Inclusive plan and a European plan, and caters to couples and families. The hotel hosts 6 restaurants and bars, including Bogart's, where international fare is accompanied by nightly pianist performances. The Lobby Bar is known for casino and salsa nights offered from late December through Easter, and mid-June through August. The lobby has 2 computers providing Internet access. The flexible event space can accommodate corporate or social events. An open-air fitness area features weight machines and free weights. The resort houses 2 outdoor pools surrounded by chaise lounges - 1 is an adults-only freeform pool, and the other pool features a children's and toddlers' area.

    Guestrooms.

    This resort offers 256 guestrooms and suites in an 11-story triangular building. Furnished balconies afford ocean views. Guestroom décor features marble-tile floors, Mexican artwork, and colorful bedspreads. Room amenities include wireless Internet access for a surcharge and cable television. Private bathrooms feature showers. Connecting/adjoining rooms are available on request.

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    Amenities

    • Fitness centre
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Room service
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Night club
    • Free parking
    • Playground
    • Pool table
    • Storage available
    • Free Wi-Fi
    • Non-smoking rooms available
    • Beachfront
    • Facilities for disabled guests
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Child pool
    • Beauty salon
    • Air-conditioned
    • Safe
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    7.2 Good
    based on 343 reviews
    • 8.7 "Location is great."
    • 7.3 "Good breakfast."
    • 5.4 "Service is ok."
    • 5.3 "Average cleanliness."
      6.3 "63% thought the cleanliness of the hotel was average."
      5.0 "Only 50% thought the pool was clean."
    • 4.4 "Rooms are not good."
      1.6 "84% thought they were poorly maintained."
      3.2 "68% complained about the bathroom."
      4.3 "57% didn't like the uncomfortable beds."
      4.8 "52% were disappointed with the minibar."
      0.3 "97% found problems with the furniture."
      1.8 "For 82%, the rooms looked old."
      4.2 "58% said rooms were dirty."
      2.2 "Air conditioning was criticized by 78%."
    • 4.2 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
    • 4.2 "Disappointing food."
      4.8 "52% did not like what was on the menu."
    • 3.8 "Bar is not good."
    • 3.1 "Disappointing internet connection."
      3.3 "67% said the wifi quality was bad."
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    Overall rating

    6.9 Good
    based on 150 reviews
    • 5.4 "Average cleanliness."
    • 5.0 "Service is ok."
    • 4.5 "Rooms are not good."
      3.2 "68% complained about the bathroom."
      1.8 "82% thought they were poorly maintained."
      4.6 "54% said rooms were dirty."
    • 4.2 "Disappointing food."
    • 3.6 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
    • 2.6 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."

    Overall rating

    7.1 Good
    based on 185 reviews
    • 8.8 "Location is great."
    • 8.1 "Breakfast is good."
    • 5.8 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
    • 5.1 "Average cleanliness."
    • 4.6 "Disappointing food."
      4.7 "53% did not like what was on the menu."
    • 4.3 "Bad amenities."
      4.9 "51% thought the building wasn't nice."
    • 4.0 "Not very comfortable."
      3.9 "61% didn't like the uncomfortable beds."
    • 3.9 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      0.3 "97% found problems with the furniture."
      3.9 "61% didn't like the uncomfortable beds."
      1.4 "86% thought they were poorly maintained."
      1.5 "For 85%, the rooms looked old."
    • 1.9 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
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    Overall rating

    7.2 Good
    based on 6 reviews
    • 4.2 "Rooms are not good."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
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