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Pros: Wayne at the DCA Airport was gracious and amazing.

Cons: The planes still aren’t clean. Pretty sure something was growing on the seat in front of me.

Cons: Extremely disappointed about flight 1379 scheduled to depart at 0658, 18 Jun 21. Flight departure was moved to 10:30 AM and later to 12:30 PM without giving any reason for the delay to the hundreds of passengers that arrived at the airport between 4:30 AM to 5:30 AM to meet the airlines requirements. Poor performance by Jet blue. Lost of time and money for me. Thumps down. Blue is my favorite color, live up to it.

Pros: The crew in the plane was good and the fly was good.

Cons: Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!

Cons: Seat 14A had malfunctioning audio and the internet connection made it hard to stream

Cons: We had a 5 hours delay and crew didn’t have any information

Cons: My mom was supposed to take a JetBlue flight on 06/10/21 at 11:00pm. They called us, saying that the fight was delayed 4 hours. Meaning that she wasn’t going to make it to her next flight to Boston. We ended up changing the whole trip for the next day on Friday. When my mom got the la aurora airport no one told her that the flight was delayed again. But I could see it in my app. The flight ended up being late again and my mom missed her flight to Boston; and they wanted her to wait for more than 10 hours at the airport. And this is just now, my self and my mom had horrible experience with JetBlue before too. It is always one thing after the other, very sad!!

Cons: Flight attendant sucks. They not courteous and the left me without a plane ticket to my connection flight

Cons: The flights keep delaying every connection

Pros: Good crew. Nice people.

Cons: Three hour delay waiting on gbe tarmac because of mutipple airline failures.

Cons: Something has to be done with your entertainment system. Not only was it not working going out of Newark to Phoenix but also was not working on the return flight home. They tried to reboot it several times and it still didn’t work. You seen your advertising that you’re not going to be bored well it’s not true I was bored It made for a very unpleasant experience and I was very disappointed.

Pros: The crew was nice. My seat was ripped. There was some type of tape by the window. The flight was late and wasn’t informed

Cons: Communication with travelers if a flight will be late and better aircraft

Pros: Seat comfort is better than many airlines but I still felt boxed in.

Cons: Flight crew was mediocre at best. Very abrupt and snippy when offering drinks and snacks. Flight attendant who gave disembarking instructions had difficulty with language and stuttered and stumbled with words.