Find cheap flights on Jetstar Japan

Late by 40 Minutes

Pros: The plane landed

Cons: The plane landed 40 minutes late making me miss an important meeting.

Never again!

Pros: Honestly nothing! The only reason I keep flying JetStar is because they are a partner flight from Narita when I fly other airlines or they have better domestic connecting flights at Narita than other airlines. But I would avoid flying with them at all costs!

Cons: The staff are the worst, especially at check-in. I have a consistent horrible experience at check in with JetStar (not just this time). I cannot comprehend how in today's day and age such service (and attitude) can be considered, forget about good, even acceptable. I fly a lot for work with various airlines. I make about 30-40 flights a year and Jet Star is the worst company I have encountered! Everything about it is bad, comfort, food, convenience, service, promptness of take off and landing. I just hate it with a passion!

Budget Airline

Pros: Got me to my destination

Cons: Prices! Prices kept going up since every time we checked the ticket price said went up significantly. Additionally, we we're force said to pay $100 for our check in bags.

Terrible. DO NOT USE!!

Pros: Nothing

Cons: Everything! The cancelled our flight, refused to refund us. They also charged us almos 60$ for our bag that was well inside the weight and size limits and was prepurchased (they charge for every checked bag) Finally after many arguments (for a flight THEY cancelled and have still given us no reason as to why) 3 plus hours we got a cash refund so we could purchase flights elsewhere which ended up costing double. Then on top of al Latvia they refused to give us a hotel voucher because the only flight leaving was the next day. When I called customer service I was told by the MANGER that "I obviously set expectations before this flight" yes, I expected to fly after purchasing tickets. The customer service was awful, they left us stranded for 17 hours in an airport and their only response was "oh well, we're sorry" never ever, ever, ever using them again. In fact I hope they don't last long as a business.

They didn't help our next flight

Pros: Nothing

Cons: We had a late flight from Fuk-NRT and come to find out Air Canada closes their baggage check an hour before the flight which we didn't know. So we're stuck in NRT for the next 2 days. We told Jetstar we have another flight. They said we can't do nothing about. I understand flight was late but not We were late.