Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
Nothing. I wasn't on this flight I still need to be re-booked!
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7.3
Food. The pilot spent some time flying over the Victoria falls Dirty bathroom
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10.0
I loved the short flight will book again! Everything was great!
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2.0
The airline doesn't accept payments for changing flights over the phone. I arrived at Lilongwe airport and they said I couldn't pay them there and that I should pay in Nairobi. The plane was of course late leaving Malawi and when I arrived in Nairobi, the plane was getting ready to leave. The customer service line had +20 people in it. I waited my turn then the agent said it was my fault that I missed the flight and the next flight would be $243 USD instead of $90 like the gate agent stated. Then they told me I had to pay the $243 in cash and they didn't accept credit cards. All of the ATMs were broken there. I returned to the agent and they did accept credit cards, they just didn't want to go to the office to swipe it. The entire ordeal took +4 hours. Worst customer service ever.
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8.6
New planes. Good airport, on time. Staff is very friendly all good. No complaints
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7.5
All in all was good - three of us were travelling together with 3 bags. Two bags didn't come - they were left in Nairobi. We were in Nairobi more than 3 hours so it should have been enough to get the bags on the plane. This is super frustrating - also can Kenya Airways not deliver bags in nairobi if they left them. I do understand when flight connections are tight etc, but this wasn't.
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10.0
Everything
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5.0
- Short flight - Clean flight - Food minimal in size and quality - Little manners staff
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4.6
- plane was empty so I could sit in the exit seats with more legroom. - staff in the plane was extremely nice. - Pilot avoided turbulence zones. - Smelly cabin - Unfriendly boarding crew - Food
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10.0
Everything! Nothing
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7.3
Food. The pilot spent some time flying over the Victoria falls Dirty bathroom
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7.5
All in all was good - three of us were travelling together with 3 bags. Two bags didn't come - they were left in Nairobi. We were in Nairobi more than 3 hours so it should have been enough to get the bags on the plane. This is super frustrating - also can Kenya Airways not deliver bags in nairobi if they left them. I do understand when flight connections are tight etc, but this wasn't.
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2.0
Nothing. I wasn't on this flight I still need to be re-booked!
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2.0
The airline doesn't accept payments for changing flights over the phone. I arrived at Lilongwe airport and they said I couldn't pay them there and that I should pay in Nairobi. The plane was of course late leaving Malawi and when I arrived in Nairobi, the plane was getting ready to leave. The customer service line had +20 people in it. I waited my turn then the agent said it was my fault that I missed the flight and the next flight would be $243 USD instead of $90 like the gate agent stated. Then they told me I had to pay the $243 in cash and they didn't accept credit cards. All of the ATMs were broken there. I returned to the agent and they did accept credit cards, they just didn't want to go to the office to swipe it. The entire ordeal took +4 hours. Worst customer service ever.
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5.0
- Short flight - Clean flight - Food minimal in size and quality - Little manners staff
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4.6
- plane was empty so I could sit in the exit seats with more legroom. - staff in the plane was extremely nice. - Pilot avoided turbulence zones. - Smelly cabin - Unfriendly boarding crew - Food
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