Overview

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The Palms Hotel

820 White Street, Key West, FL 33040, United States
+1 305 294 3146

$356+

Overall guest ratings

7.7/10 Good
based on 1,564 reviews

Review highlights

  • 9.4
  • 8.2
  • 5.6
  • 4.3

Good to know

  • Clean rooms

Nearby

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    About

    Just 3.1 mi (5 km) from the airport, The Palms Hotel puts you within a 10-minute drive of Ernest Hemingway Home and Museum and Audubon House and Tropical Gardens. After splashing around at the outdoor pool, you can unwind with a drink at the pool bar. Rooms at this Victorian guest house offer flat-screen TVs and free WiFi.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Internet
    • Concierge service
    • Outdoor pool
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    based on 1,564 reviews
    • 9.4 "Excellent pool."
      9.1 "Clean pool, said 91%."
    • 8.2 "Great service."
      7.1 "71% said the reception staff was great."
      7.6 "Housekeeping was great, according to 76%."
      7.0 "70% thought the service was very professional."
    • 7.8 "Good location."
      9.2 "92% thought parking was inexpensive."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
    • 7.5 "Good amenities."
      9.4 "94% found the grounds to be nice."
      9.9 "99% loved the outdoor sports facilities."
      10.0 "100% thought the architecture was beautiful."
      8.9 "89% loved the terrace."
    • 7.3 "Good breakfast."
      9.8 "98% were happy with the price of the breakfast."
    • 5.6 "Average value."
    • 4.3 "Rooms are not good."
      1.4 "86% said rooms were small."
      2.3 "77% complained about the bathroom."
      0.9 "Air conditioning was criticized by 91%."
      0.5 "95% criticized the small bathroom."
      1.1 "89% had problems with the shower."
      1.0 "90% thought they were poorly maintained."
      4.3 "57% were disappointed with the minibar."
      4.8 "52% found problems with the furniture."
      0.5 "For 95%, the rooms looked old."
      4.0 "60% said the bathroom was dirty."
    • 3.7 "Not very comfortable."
      1.4 "86% said rooms were small."
      4.4 "56% thought it was too noisy."
      0.9 "Air conditioning was criticized by 91%."
      0.5 "95% criticized the small bathroom."
    • 3.5 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    based on 1,016 reviews
    • 9.2 "Excellent pool."
      8.9 "Clean pool, said 89%."
    • 8.3 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.1 "Housekeeping was great, according to 81%."
      7.3 "73% thought the service was very professional."
    • 7.5 "Good location."
      9.4 "94% thought parking was inexpensive."
      9.3 "93% liked the proximity to sightseeing."
    • 6.5 "Breakfast is mediocre."
    • 6.1 "Average value."
    • 4.3 "Rooms are not good."
      1.4 "86% said rooms were small."
      2.0 "80% complained about the bathroom."
      0.6 "94% criticized the small bathroom."
      1.0 "Air conditioning was criticized by 90%."
      1.1 "89% had problems with the shower."
      4.6 "54% were disappointed with the minibar."
      1.0 "90% thought they were poorly maintained."
      0.5 "For 95%, the rooms looked old."
      3.7 "63% thought the tv was sub-standard."
      4.6 "54% found problems with the furniture."
      3.8 "62% said the bathroom was dirty."
    • 3.6 "Not very comfortable."
      1.4 "86% said rooms were small."
      4.2 "58% thought it was too noisy."
      0.6 "94% criticized the small bathroom."
      1.0 "Air conditioning was criticized by 90%."
    • 3.2 "Disappointing internet connection."
      2.9 "71% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    based on 437 reviews
    • 9.4 "Excellent pool."
    • 8.6 "Great service."
    • 8.0 "Location is great."
      9.3 "93% thought parking was inexpensive."
    • 6.9 "Breakfast is mediocre."
    • 5.3 "Average value."
    • 3.7 "Rooms are not good."
      1.3 "87% said rooms were small."
      2.5 "75% complained about the bathroom."
      0.9 "Air conditioning was criticized by 91%."
      0.4 "96% criticized the small bathroom."
      1.0 "90% had problems with the shower."
      4.0 "60% were disappointed with the minibar."
      5.0 "Only 50% thought the furniture was functional."
      1.3 "87% thought they were poorly maintained."
    • 3.3 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 3.0 "Quite uncomfortable."
      1.3 "87% said rooms were small."
      4.0 "60% thought it was too noisy."
      0.9 "Air conditioning was criticized by 91%."
      0.4 "96% criticized the small bathroom."
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    Overall rating

    8.0 Good
    based on 109 reviews
    • 9.5 "Excellent pool."
    • 8.1 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.0 "Location is great."
    • 7.5 "Good breakfast."
    • 4.6 "Rooms are not good."
      2.1 "79% complained about the bathroom."
      1.9 "81% said rooms were small."
    • 4.2 "Not very comfortable."
      1.9 "81% said rooms were small."
      4.1 "59% thought it was too noisy."
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Clean rooms"
    data provided by TrustYou

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