room smell so bad (i was in 2 rooms), room not clean
I'm just like the location.
The hotel staff and service of the hotel is very poor because the manager of that hotel accuse me that i was break the refrigerator whereas is not me. And the manager hotel ask me to change the refrigerator with a crazy price!!
The ambience of the hotel and the location of the restaurant were excellent: very private but at the same time so accessible from the beach.
The bathroom had a faint but constant foul odor.
Very clean, nice staff, good aircon!
Excellent location to walk to beach and restaurants. After change of room from third floor (I felt like I was put into a Russian apartment block) the room was acceptable. Mostly we liked the little porch on the ground floor rooms. The gardens were quite nice. Enjoyed breakfast. Staff very obliging and friendly.
Hotel in general is quite shabby and needs lots of maintenance. Pool area poor and water did not look clean (it was quite cloudy). Pool area is not inviting as there were not enough sun lounges for people wanting to use this area. Lobby needs to be more inviting, some plants, more lounge chairs and bright cushions may be what is needed.
Poor value for money, pool and bath towels old and ragged. Bathroom crummy and low standard for the price. Pool area needs a good clean up. Would not return.
WIFI in rooms was advertised on website, but not available even in lobby which was main reason for paying a high price for a mid-quality hotel. Very disappointing.
it is definitely not a four star hotel: pretty basic hotel with no great assets besides the fact that it is opposite the beach
it is a very basic standard hotel with no luxury at all!
With a stay at Grand Istana Rama Hotel in Kuta (Downtown Kuta), you'll be steps from Kuta Beach and Beachwalk. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
Policies vary by room type and provider.
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