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|"The staff friendly and helpful."||(in 27 reviews)|
|"The breakfast was amazing!"||(in 9 reviews)|
|"Beautiful infinity pool,good location."||(in 9 reviews)|
|"Wifi too slow 24/7"||(in 2 reviews)|
|"Very noisy room located next to the road."||(in 7 reviews)|
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Staff were awesome
The place was a little run down in places, but they were doing repairs so.....
We had a very late ala carte dinner at the hotel restaurant and the quality was decent. There were a few food and beverage outlets conveniently located within walking distance of the hotel.
We were travelling with my 93 year old mother and as part of our reservation requirements had requested for a number of arrangements to be made: a plastic chair to be placed in the shower for her to sit on while she showered herself, a rubber bathmat for the shower area to prevent slipping and an extension cord for her light electric blanket. The hotel agreed to these in writing more than a month in advance. We had booking.com call up the hotel again about a week before we checked in to remind them. We had a late arrival and checked in at about 9.00pm and none to these requirements had been met. Calling the reception staff on duty didn't solve anything and I had to come down to the reception at least 3 times to bark at him. The reception staff was scurrying around ingnorance and panic mode as housekeeping services appeared to be non-existent and he didn't know what the hell was going on and didn't know what to do except to say that matters were in progress. He then had someone bring a plastic stool which was filthy wth black muck and an extension cord coated with grime and dirt. The grimy extension cord was sent to the room and it was discovered that it was defective and had to be replaced. The receptionist could not find a clean plastic chair so I hauled off one of their banquet chairs and placed it under the shower - the reception staff said that there was no objection to that. Refer to pic of dirty plastic stool below. The breakfast buffet although ample in terms of variety was of a rather poor quality. Restaurant staff were overwhelmed by the number of guests. Breakfast environment was noisy with noisy children running helter skelter and some parents even placing their infant children on their breakfast table. The water in the roof top pool looked rather murky and there was a fully clothed woman with a head covering in the pool when I went to inspect it. Refer to pic of the pool water.
Great location,friendly staff,very clean,
Fabulous staff never felt so welcome ever they were just wonderful
With a stay at The Atanaya Hotel Bali in Kuta, you'll be 1.1 mi (1.8 km) from Legian Beach and 1.4 mi (2.3 km) from Double Six Beach. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
based on 96 reviews
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Most popular landmarks
- Bali Bombing Memorial 1.7 km
- Legian Beach 1.9 km
- Beachwalk Shopping Center 1.9 km
- Kendra Gallery 1.9 km
- Kuta Beach 2 km
- Mal Bali Galeria 2.2 km