Overview

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Shangri-La Hotel, At The Shard
Top City Hotel

31 St Thomas Street, London, SE1 9QU, United Kingdom
+44 207 234 8000

$584+

Overall guest ratings

9.3/10 Excellent
based on 2,838 reviews

Review highlights

  • 9.0
  • 8.6
  • 6.1
  • 5.8

Good to know

  • Impressive bathroom
  • Spacious rooms
  • Friendly service
  • Great view

Nearby

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    About

    Set in London’s iconic Shard building, this luxury hotel is 5 minutes’ walk from the historic Borough Market and within 20 minutes of landmarks such as St Paul’s Cathedral and the Tower of London. London Bridge station is a 6-minute walk.

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    Expedia

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Childrens programmes
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Laundry facilities
    • Spa
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    9.3 Excellent
    based on 2,839 reviews
    • 9.0 "Rooms are outstanding."
      9.9 "99% thought the view was good."
      8.3 "83% were happy with the bathroom."
      8.9 "89% said the beds were comfortable."
      9.2 "92% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
      7.6 "76% enjoyed the shower."
      7.9 "79% enjoyed the furniture."
      8.2 "82% appreciated the modern rooms."
    • 8.6 "Comfort level is high."
      8.9 "89% said the beds were comfortable."
      9.2 "92% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
    • 8.6 "Location is great."
      8.1 "81% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
      9.1 "Easily accessible by car, said 91%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      7.6 "76% were happy with the room service."
      7.8 "Management was excellent, said 78%."
      10.0 "Hotel security was great, thought 100%."
    • 8.1 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      8.7 "87% thought the architecture was beautiful."
    • 6.1 "Breakfast is mediocre."
    • 5.8 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
      6.2 "62% thought the cleanliness of the hotel was average."
    • 4.5 "Value below average."
      2.4 "76% said the breakfast was too expensive."
      4.3 "The price was too high for 57%."
    • 3.8 "Internet is poor."
      2.5 "75% said the wifi quality was bad."
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    Overall rating

    9.4 Excellent
    based on 2,242 reviews
    • 9.2 "Very comfortable."
      9.2 "92% said the beds were comfortable."
      9.6 "96% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
    • 9.0 "Rooms are outstanding."
      9.8 "98% thought the view was good."
      8.2 "82% were happy with the bathroom."
      9.2 "92% said the beds were comfortable."
      9.6 "96% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
      7.1 "71% enjoyed the shower."
      8.0 "80% enjoyed the furniture."
    • 8.8 "Location is great."
      8.6 "86% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      9.5 "Near to public transport, according to 95%."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      7.2 "72% were happy with the room service."
    • 8.1 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      9.1 "91% thought the architecture was beautiful."
    • 6.9 "Pool is mediocre."
    • 5.7 "Breakfast is mediocre."
    • 4.8 "Value below average."
      4.2 "The price was too high for 58%."
      2.5 "75% said the breakfast was too expensive."
    • 3.2 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    9.2 Excellent
    based on 369 reviews
    • 8.5 "Comfort level is high."
      9.2 "92% thought rooms were spacious."
      9.0 "90% said the beds were comfortable."
    • 8.4 "Amenities are good."
      8.4 "84% thought the building was wonderful."
    • 8.3 "Rooms are great."
      9.9 "99% thought the view was good."
      9.2 "92% thought rooms were spacious."
      9.0 "90% said the beds were comfortable."
      7.8 "78% were happy with the bathroom."
    • 8.2 "Location is great."
      7.3 "73% liked the proximity to shopping."
    • 8.1 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
    • 6.1 "Breakfast is mediocre."
    • 6.0 "Food is average."
    • 5.7 "Average cleanliness."
    • 4.3 "Value below average."
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    Overall rating

    9.6 Excellent
    based on 56 reviews
    • 9.1 "Rooms are outstanding."
      9.9 "99% thought the view was good."
      8.4 "84% were happy with the bathroom."
    • 8.8 "Location is great."
    • 8.7 "Great service."
    • 8.1 "Amenities are good."
      8.1 "81% thought the building was wonderful."
    • 6.9 "Food is average."

    Overall rating

    9.2 Excellent
    based on 170 reviews
    • 9.0 "Rooms are outstanding."
      9.9 "99% thought the view was good."
      8.3 "83% were happy with the bathroom."
      9.3 "93% thought rooms were spacious."
    • 8.8 "Location is great."
    • 8.7 "Comfort level is high."
      9.3 "93% thought rooms were spacious."
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 6.5 "Breakfast is mediocre."
    • 6.3 "Pool is mediocre."
    • 5.5 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 4.5 "Value below average."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Impressive bathroom"
    "Spacious rooms"
    "Friendly service"
    "Great view"
    data provided by TrustYou

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