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Hotels near Newport News Intl airport

Hotels near Newport News Intl airport

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Intl (PHF) - Newport News, VA, United States
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Best hotels near Newport News Intl airport

Cleanliness
8.7
Comfort
8.8
Facilities
9.4
Location
9.1
Overall
9.7
Overall 8.8 Excellent
Based on 183 reviews
Cleanliness
8.7
Comfort
8.8
Facilities
9.4
Location
9.1
Overall
9.7
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
10.0
Cleanliness
8.7
Comfort
8.8
Location
9.1
Services
8.4
Staff
8.8
Cleanliness
10.0
Comfort
9.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
8.8
Location
9.1
Services
8.7
Staff
9.1
Cleanliness
9.4
Comfort
9.4
Facilities
10.0
Location
9.4
Overall
9.0
Cleanliness
8.9
Comfort
8.3
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.3
Comfort
9.0
Location
9.0
Services
8.1
Staff
9.2

Excellent 9.0
Pros: Good location
Cons: The TVs were older.
Excellent 9.0
Pros: Breakfast was good and location was good
Cons: The TV had a line going thru the screen but maintenance came and changed it out I found a few strings of hair in the shower and on the toilet
Excellent 10.0
Pros: The cleanliness of the room and the staff were always available.
Cons: Everything was great. This location needs to train the staff at the Norfolk Airport location.
Good 6.0
Pros: It was easy to get to from I 64. Lots of eating places within a mile. Shopping Mall was with in a 1/2 mile
Cons: Well, it was not a detailed clean as the other 3 Marriotts we stayed in this week
Excellent 9.0
Pros: Very nice suite - very quiet...the staff was very friendly, courteous & helpful.
Cons: The coffee maker needs to be replaced - perhaps a Keurig should be considered instead of what's currently in the kitchen area.
Poor 1.0
Pros: Terrible..I stayed there before but the hotel is no longer usable Its standards have dropped considerably
Cons: Showers slippery Volume and channels on outdated tvs dont work rooms significantly smaller Terrible breakfast even for Covid Standards Uninterested Staff Fridge Ice Amchine doesnt work
Excellent 10.0
Pros: Clean , new . Friendly staff. Did I mention it's clean! 10 miles from Hampton Coliseum/ convention center.
Good 7.0
Pros: The staff was very friendly
Cons: The hotel could have been cleaner. Found a dirty pair of underwear in the room not from us.
Excellent 10.0
Pros: Staff and amenities
Cons: No
Excellent 9.0
Pros: Great room, great breakfast.
Cons: A look closely at some appliances and walls shows marks of wear.
Excellent 9.0
Pros: Evening mixer
Excellent 10.0
Pros: Really glad we stopped for our long needed rest there. Was clean, spacious and peaceful. Got a good night sleep. Lots of pillows and great room setup
Cons: Everything was great.
Excellent 10.0
Pros: I love this place. I come here every year. My boys love it. They have a pool and basketball court.
Excellent 9.0
Pros: Friendly and helpful staff.
Cons: No
Excellent 10.0
Pros: My room 318 was outstanding and my girlfriend and I enjoyed our stay and it felt like a mini condo and will be returning In the future
Good 7.0
Pros: The free evening food and breakfast.
Cons: The rooms need to be thoroughly cleaned and I found someone else's hair in my towel.
Excellent 10.0
Cons: N/A
Good 7.0
Pros: Staff was nice.
Cons: For a 3 star hotel and 8.1/10 guest rating, I expected the rooms to be a little more clean. Overall, it was pretty clean, but covers on the bed had some kind of stain on it, the vent in the bathtub and was dirty and covers for pull out couch was dirty.
Excellent 9.4
Cons: Breakfast started at 7:00. Earlier would have suited us better. Used a debit card so they held funds for both nights plus about $50 for incidentals for 48 hours after our checkout.
Excellent 10.0
Pros: It was new, spacious, well-appointed rooms
Excellent 9.7
Pros: My husband and I have frequently visited Williamsburg. One year we had a difficult time getting a hotel reservation in Williamsburg. We decided to try Newport News. We have been staying in Newport News for the past 10 years whenever we visit Williamsburg. We love it! This is the first time we stayed at a Residence. We were thoroughly impressed! The room was very modern, comfortable and super clean. The breakfast was delicious! The staff was helpful and friendly. The only reason that I didn't give a perfect score is the mattress was a little firmer than what I am used to. We will definitely return and would highly recommend staying there.
Residence Inn Newport News Airport - Newport News
Rated no. 1
8.8
Excellent 8.8
Based on 183 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
8.5
Location
9.1
Overall
8.0
Overall 8.8 Excellent
Based on 263 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
8.5
Location
9.1
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.0
Comfort
8.7
Location
9.1
Services
8.7
Staff
9.2
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
8.0
Cleanliness
8.9
Comfort
8.9
Location
9.0
Services
8.9
Staff
9.4
Cleanliness
9.0
Comfort
8.6
Location
9.3
Services
8.6
Staff
9.3
Cleanliness
9.3
Comfort
9.2
Facilities
8.0
Location
9.3
Overall
8.0
Cleanliness
9.2
Comfort
9.1
Location
9.2
Services
8.7
Staff
9.2

Mediocre 3.0
Pros: The location.
Cons: Poorly cleaned rooms. Out dated bed/bedding. Tiny tiny tiny tub for showering
Excellent 8.0
Pros: Good location, comfort room and bed.
Cons: Everything is fine.
Excellent 9.0
Pros: The water pressure was awful. We woke up and discovered we had no water at all. Called front desk and they sent someone who said too many were showering so the pressure would be back just give it a few minutes. About 30 minutes later we had enough pressure to shower. But even without all that, the pressure was low.
Cons: Great location, very clean, friendly staff. Very satisfied except water pressure.
Excellent 10.0
Pros: I couldn't have chosen a better hotel to stay in during an unexpected family emergency. The gentleman on the night staff was particularly helpful, pleasant and understanding. I believe his name was Clarence. Fabulous service, clean facility & quiet.
Excellent 10.0
Pros: Love its location and the staff. Very professional and friendly
Cons: Nothing I did not like
Excellent 8.0
Pros: I stayed 9/2-5. In room 505 Friday night room 507 there definitely was an altercation at 1100pm We could hear someone getting beat up and our wall was shaking I tried handling it myself and had no luck I called the dront desk and told them i didnt feel safe I was told they arent going to knock the wall down I did not feel safe
Cons: Safety. Customer service
Mediocre 3.0
Pros: The night staff was nice
Cons: the beds that killed this experience. They were the worst beds! So hard, I think my side was broken. My back hurt for 2 days! It was like sleeping on the floor. The night staff was nice and friendly. Signs said wear mask but none to give out as courtesy
Mediocre 3.0
Pros: Location
Cons: Stayed 3 nights. Room was not ever cleaned, linen change and towel change after requesting it.
Excellent 9.0
Pros: THE ROOM WAS VERY CLEAN.THE FREE BREAKFAST DELICIOUS. THE STAFF WAS VERY ATTENTIVE. OUR SPECIAL REQUESTS WERE COMPLIED WITH. THE STAFF WAS VERY FRIENDLY. THIS WAS THE FIRST TIME THAT WE STAYED AT THIS HOTEL AND WE WILL STAY HERE AGAIN.
Cons: NO
Excellent 9.0
Pros: Location,staff and the hotel itself
Cons: No
Excellent 10.0
Pros: Location was great for our plans.
Cons: The TV was small for the room. Usually don¿t watch on trips, but we were interested in the College World Series and found it was hard to enjoy on small TV.
Excellent 9.0
Pros: My go to hotel when I'm in the area. Always a positive experience.
Good 7.0
Pros: Staff was friendly.
Cons: The bed was too firm. I saw a huge cockroach in the bathroom.
Excellent 10.0
Pros: Definitely the staff! Employee  was so sweet & helpful & loved talking with him!
Cons: Nope. Loved everything!
Excellent 10.0
Pros: Very nice hotel for the category. Clean and comfortable room and very helpful staff.
Excellent 10.0
Pros: The room was really clean and the hotel was very quiet. The man at the front desk was very kind and sweet.
Cons: N/A
Excellent 10.0
Pros: This hotel was listed with a 2.5 star rating online, so I was not too sure about it, but then I noticed that users gave it 9.1 out of 10, so I decided to book it. I m really glad I did! The room was very nice and the breakfast was very good.
Cons: Although I felt very welcomed by the staff member that checked us in at the front desk, there was another staff member that we felt ignored by each time we saw her. I m not sure she is the personality for the front desk.
Good 6.0
Pros: Aesthetic/decor was modern in the likeness of a boutique hotel.
Cons: Cleanliness was really wanting in public areas as well as in actual room with the shower curtain being sour and an obvious latent spill on the alarm clock.
Good 6.8
Pros: Exclusiveness.
Cons: Location and proximity to shopping.
Excellent 8.0
Pros: This hotel is very clean and friendly. With breakfast included, it is a great stay!
Hampton Inn Newport News-Yorktown - Newport News
Rated no. 2
8.8
Excellent 8.8
Based on 263 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
10.0
Location
9.0
Overall
9.3
Overall 8.7 Excellent
Based on 176 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
10.0
Location
9.0
Overall
9.3
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.8
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
9.0
Cleanliness
9.2
Comfort
9.3
Location
9.1
Services
8.9
Staff
9.5
Cleanliness
8.6
Comfort
9.3
Location
8.6
Services
8.1
Staff
8.8
Cleanliness
9.4
Comfort
9.3
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
9.0
Comfort
9.2
Location
9.0
Services
8.6
Staff
9.3

Okay 5.0
Pros: Friendly staff
Cons: Strong mildew smell throughout hotel, outdated furniture
Mediocre 2.0
Pros: That place was a joke for the price you charged . I have stayed in $75 night hotels that were far better . Booking.com charged too much . When I got there the desk said the room starts at $112 ( that’s even too much for that place ) you charged me second night over $170.
Cons: Nothing - way too expensive for the quality and no free breakfast that could have helped some I put my dislikes under the first question
Excellent 10.0
Pros: Friendly staff. Very accommodating after being at Busch Gardens. The room EXCEEDED our expectations. I would rate this hotel 100/10!
Cons: Nothing. It was great!
Excellent 10.0
Pros: The desk clerk made us feel welcome the minute we walked in. And our room was awesome. And we felt safe, with covid precautions and parking lot being lit well. The hotel definately helped us have a great trip.
Okay 5.0
Pros: Staff was very pleasant
Cons: Slow draining shower caused the tub to fill up while showering. basically showering in your own dirt
Excellent 8.0
Pros: Easy. To get around. Many fast food in areas movie theater and sit down restaurants
Cons: Needs a few updates in decor
Excellent 8.0
Pros: Great staff, very clean, good made to order breakfast for $7
Cons: Despite requirements to wear masks in public places, this was not enforced. Felt unsafe especially in the elevators.
Excellent 10.0
Pros: Good price. Clean Hotel. Able to order breakfast. Friendly staff.
Excellent 10.0
Pros: Very nice, we will stay here again.
Cons: Fan in bathroom not working, not quite sure if there was a fan? Very humid when getting out of shower. I will request one next stay.
Excellent 10.0
Pros: Cleanliness was on point. I also appreciated the refrigerator and microwave in the room. Came in handy!!
Cons: No free breakfast. The room was not cheap. For what I paid, breakfast should have been included.
Excellent 9.0
Pros: Very clean!
Cons: Mattress was very hard
Excellent 8.4
Great value! Clean, helpful staff.
Excellent 9.0
Pros: The room was a decent size. It was quiet on the floor and I didn’t hear feet trampling above us. The pillows and bed were very comfy.
Cons: The only thing I didn’t like was my sink was clogging so the water went down slowly (I did let the attendant at the front desk know) and the air conditioner was loud while I watched tv (has to turn it up).
Excellent 9.0
Pros: Staff professionalism and cleanliness
Excellent 8.0
Pros: The location is great and conveniently located near a shopping center, food, gas station, etc...The staff was friendly minus 1 person . hotel employee was very friendly, helpful and provided  excellent customer serviceThank you
Cons: The only thing that I didn't like was the rude front desk  associate. On multiple occasions she went out of her way to be rude! I could've returned the same energy but I didn't.
Excellent 10.0
Pros: I give this hotel a five star review. The owner and staff went out of their way to accommodate my every need. The breakfast is an exceptional value too. I highly recommend this beautiful hotel in the Williamsburg area!
Cons: It is perfect
Excellent 10.0
Pros: The cleanliness of the room
Cons: No, everything was good
Excellent 10.0
Pros: Very clean rooms, very nice staff. You get what you pay for.
Cons: It was a bit far from Va Beach, but close enough for day trips to that destination. It would be nice if it were closer, but you can't have everything. I'd rather have a clean hotel further away from events than a bad hotel close...
Poor 1.0
Cons: I had no hot water for me to shower, they either need to replace their hot water system or add to it. I cannot believe the Hilton Gardens didn't have hot water for guests to shower. And the staff was unable to compensate me in any manner.
Excellent 9.7
Pros: Great staff help during check in. Went beyond what I expected them to do by offering late check out.
Okay 5.0
Pros: It's proximity.
Cons: It's poor physical condition.
Hilton Garden Inn Newport News - Newport News
Rated no. 3
8.7
Excellent 8.7
Based on 176 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
8.8
Location
9.2
Overall
8.2
Overall 8.7 Excellent
Based on 159 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.8
Location
9.2
Overall
8.2
Cleanliness
9.0
Comfort
7.0
Facilities
7.0
Location
7.0
Overall
7.0
Cleanliness
8.6
Comfort
8.7
Location
9.0
Services
8.6
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.0
Cleanliness
6.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
9.3
Comfort
9.3
Location
9.1
Services
9.2
Staff
9.7
Cleanliness
10.0
Comfort
9.5
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
7.8
Comfort
8.3
Location
9.0
Services
8.0
Staff
8.8

Excellent 10.0
Pros: It was very clean staff was very polite and friendly
Cons: No
Excellent 10.0
Pros: I loved the cleanliness, the staff was great and my children love the pool and the breakfast.
Okay 4.0
Pros: Staff was friendly.
Cons: Hallway floors were dirty, stains on chair in room, several spiders, crickets and webs in room. Breakfast didn't offer many gluten free or clean, healthy eating options.
Poor 1.0
Cons: I stayed at this location for 11 days and only received 4 days of housekeeping. Many complaints were made and they gave me full service on my last day like that would make up for my room being un attended for most of my stay. Would not recommend, they do not care about their guests.
Excellent 10.0
Pros:  
Cons:  
Good 7.0
Pros: THE ROOM WAS GREAT, BUT NEEDED MORE KITCHEN SUPPLIES
Cons: NOT ENOUGH SILVERWARE IN SUITE, PLUS WE NEEDED DISHWASHING SOAP AND MORE IN-ROOM COFFEE. DID NOT LIKE NOT HAVING THE BREAKFAST BAR.
Good 6.0
Pros: 1. Convenient location. 2. Mall next door! 3. Lots of restaurant choices nearby.
Cons: 1. Pillows were bad :( 2. A/C didn't seem to be functioning very well. Definitely needs an upgrade there. 3. Breakfast wasn't too great.
Okay 4.0
Pros: Old
Cons: Very old
Excellent 10.0
Pros: The staff was very accommodating and soooo friendly.
Excellent 10.0
Pros: The entire hotel was spotless! I felt comfortable in our room because of it being so clean. Everyone was extremely nice except for the breakfast ladies. They didn’t seem to like their job very much but everyone else was great! Would definit
Cons: The breakfast was disappointing because of all of the covid craziness and the ladies serving the breakfast didn’t seem to like their job much or want to be there. Definitely not what you want to deal with first thing in the morning.
Okay 5.0
Cons: room service was a little awkward and lacking for my room
Excellent 10.0
Pros: Great location and close to decent restaurants and a 5-7 min. drive to Christopher Newport University.
Okay 5.0
Pros: Love the loacation and the room was very clean. Breakfast was good.
Cons: The bed (mattress) was hard. The floor would have softer. For the star level and brand, I expected a higher quality mattress.
Excellent 10.0
Pros: location
Excellent 8.0
Pros: Quiet
Cons: no
Excellent 9.0
Pros: Location.
Cons: You can hear conversations in other rooms and in hallways. I'm not from Norwalk, CT but Winter Springs, FL 32708.
Excellent 8.0
Cons: No towel racks in the bathroom or vanity area outside the bathroom.
Excellent 8.5
Pros: The staff was very friendly and helpful.
Cons: We weren't able to get an extra rollaway bed but then it was a last minute reservation and we got the last room.
Good 6.0
Pros: Breakfast and bathroom amenities
Cons: Small bath towels, difficult to park, internet slow, pool empty.
Excellent 8.0
Pros: great location, breakfast was different each day, spacious room & bathroom, great shower water pressure, accommodating front desk staff
Cons: small blood stain on sheet, AC unit next to bed blew right on the bed & no way to adjust the vent direction
Excellent 8.5
Pros: Room & bathroom were generous size. Water pressure was great. Breakfast was different each day. Loved the cookies & milk @ night. Front desk was helpful, loaning us decks of cards & an envelope.
Cons: There was a small bloodstain on the sheet. The room AC blew directly on the bed & there was no way to adjust the vent. I miss having a table & chairs - now it's a desk.
Excellent 9.7
Pros: Bed was comfortable, staff very friendly and helpful, good price, coffee was good!
Cons: The Febreze smell in the floor and hard to get a comfortable temperature in the room (we finally adjusted the fan and that helped).
Hampton Inn & Suites Newport News-Arpt-Oyster Pt - Newport News
Rated no. 4
8.7
Excellent 8.7
Based on 159 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.8
Facilities
8.4
Location
9.2
Overall
8.4
Overall 8.5 Excellent
Based on 864 reviews
Cleanliness
8.7
Comfort
8.8
Facilities
8.4
Location
9.2
Overall
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.6
Comfort
8.8
Location
9.1
Services
8.5
Staff
8.9
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.7
Comfort
8.9
Location
9.3
Services
8.5
Staff
9.0
Cleanliness
8.6
Comfort
8.5
Location
8.7
Services
8.5
Staff
8.7
Cleanliness
8.8
Comfort
9.0
Facilities
10.0
Location
9.2
Overall
8.7
Cleanliness
8.7
Comfort
8.9
Location
9.1
Services
8.5
Staff
9.3

Good 7.0
Cons: Breakfast wasn't great
Excellent 9.0
Pros: Location
Excellent 9.0
Pros: The property was very clean and nice. Staff was friendly. It is walking distance to Red Lobster and Olive Garden.
Cons: If you arrive late at night it may be hard to find parking.
Excellent 8.0
Pros: very clean facility. The pool and hot breakfast were an added benefit.
Cons: The shower in room 428 was not much more than a trickle and the water was lukewarm at best.
Excellent 8.0
Pros: The room was well stocked with towels and wash cloths. It was clean and comfortable.
Cons: The breakfast was not that good. The pool was not very warm and according to the website, it was suppose to be heated.
Excellent 10.0
Pros: Very nice room. Clean and quiet. Great location, many restaurants and stores to choose from.
Cons: Hotel was great. My only knock is check in was slow.
Okay 5.6
Had to call twice to get answer when calling from airport for shuttle and was placed on long hold Room needed full top to bottom cleaning including under Meath chair cushions;no functioning coffee maker; had to call for WiFi password which should have been provided at checkin
Good 6.0
Pros: Location was perfect. The Room: night table lamp by the window dies not work and I told the staff member, but was not fix. Shower water was very low. Hardly gave water coming down.
Cons: Shower!!!! Very little shower coming out . Night table lamp by the window does not work
Excellent 8.0
Pros: The location of the hotel as well as the staff.
Cons: The refrigerator was not working and we had already checked out by the time a repair person was available to fix it.
Mediocre 3.0
Pros: Didn't have to sleep in my truck
Cons: Advertised as 2 queen beds, but was 2 full beds...liar
Excellent 8.0
Cons: hope its little old
Excellent 8.0
Pros: Comfortable
Cons: Very noisy doors slamming all night
Good 7.0
Pros: Great location walking distance to shops and food eateries...
Cons: The wifi wasn't too good all the time. Morning breakfast if you can it that didn't have much. Said they were waiting for the truck order for bagels really? Behind the desk wasn't clean 2 old masks and old food was just sitting here never was cleaned!!
Excellent 10.0
Pros: I love the fact that they have the best customer service in the world. I recommend all my family and friends to only visit that hotel.
Cons: There was nothing in the world i did not like about this hotel i love everything.
Excellent 10.0
Pros: The front desk was extremely friendly and pleasant.
Cons: One of the ladies cleaning the room had a nasty disposition, grumbled when speaking to her, didn't do what I asked the first time and rolled her eyes. No tip was left.
Excellent 8.0
Pros: The cleanliness of the room and the entire hotel. Also the price of the room was very reasonable.
Cons: Understanding the concern of the Covid crisis, I believe the “grab and go” breakfast was very poor and can be extremely improved which more creative thought. Did not make any rating for the staff, since I only encountered one per
Mediocre 3.0
Pros: Easy to find and conveniently located. Nice room.
Cons: Very noisy. Outside door card reader not working-long walk to front door. NONE of staff wore masks despite signs requiring them to be worn. I asked employee stocking breakfast items to put on mask....he did not. Later found out he was the manager
Good 7.0
Pros: The location and the room was spacious.
Cons: Moldy smell from ac unit. The housekeepers did not throughly vacuum the floor, there was a Rice Krispie treat wrapper under the gray chair that was there when we checked in and still after the first cleaning. I ended up discarding it myself.
Excellent 10.0
Pros: Nice room, cold AC, great bed.
Cons: no
Excellent 10.0
Pros: Room was Very very Nice 💕
Cons: We Did Not Have A TV Remote !
Mediocre 3.0
Cons: The power went out
Poor 1.0
Pros: The location
Cons: The hotel has a no smoking policy but my first room was smoky, then the next room I experienced smoking from the people next door to me all night long, I had to wear my mask to sleep, I called the front desk there was no answer, Sunday morning I left.
Excellent 9.2
Pros were most important cleanliness,clean and refreshed everyday. I dont have cons for this experience.
Good 7.7
Cons: A lower price.
Excellent 8.0
Pros: Room was clean and the staff was friendly. Located near everything we needed with lots of parking available.
Cons: Breakfast cereal was stale (my kids are big cereal eaters).
Excellent 10.0
Pros: I had a quick stay at this hotel and was so pleased with every aspect. I was departing on a very early flight so I asked if the airport shuttle would be running at 5am. When I was told it wasn't, the front desk employee, Lee told me he would have a taxi waiting in the morning and the hotel would pay for it. Staff was friendly, location was convenient, amenities were lovely.
Cons: They didn't have a clock in the room and I was told they are in the process of removing them. Odd.
Okay 5.0
Pros: Friendly front desk staff.
Cons: Literally no hot water in shower, terrible experience. Reported issue but nothing done to address. Water pressure minimal. Hotel did nothing to offset poor experience.
Good 7.0
Pros: Room comfort & cleanliness
Cons: We heard the people next to us. No hot water in the morning. Call staff and were basically shrugged off.
Excellent 8.5
Pros: I did find a few mold spots near our tub, and one of the underwater pool lights/wires was yanked out. Otherwise, great. There were a few pieces if broken drywall at one corner of the room, and lots of painted-without-patching screws, if that sort of thing bothers you.
Good 7.0
Pros: Price in relation to everything else
Cons: The air conditioning did not keep the room cool enough even at the lowest settings... The bathroom needed to be larger and better shower
Comfort Suites Newport News Airport - Newport News
Rated no. 5
8.5
Excellent 8.5
Based on 864 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.2
Location
9.1
Overall
9.2
Overall 8.4 Excellent
Based on 612 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.2
Location
9.1
Overall
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.4
Location
9.0
Services
8.4
Staff
8.8
Cleanliness
9.0
Comfort
9.2
Facilities
8.4
Location
9.3
Overall
9.0
Cleanliness
8.9
Comfort
9.0
Location
9.2
Services
8.9
Staff
9.1
Cleanliness
8.8
Comfort
8.7
Location
8.9
Services
8.2
Staff
8.5
Cleanliness
8.4
Comfort
8.5
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
8.2
Comfort
8.2
Location
8.8
Services
7.6
Staff
8.4

Excellent 9.0
Pros: the staff was we’re very nice and accommodating. very friendly and helpful!
Cons: the facility is great! if I may suggest and I know it’s not needed all the time but it would be good to have a wheelchair for clients who would need it.
Good 7.0
Pros: The property was nice and has great potential to be better. The room that we booked was the perfect size for honeymooner’s. Also the decor was pretty.
Cons: Most of my dislikes are cosmetic, like the rust on some of the appliances and furniture. The shower should use some tlc, some of the tiles were separating. With the bed we could feel that someone previously slept in the bed, if you know what I’m saying. Like it sank in a little. Ooohhh and also there was a weird smell when we first got to the room. Not weird in a good way, not sure if it was smoke or something else.
Excellent 10.0
Pros: Cleanliness
Excellent 10.0
Pros: The staff was very helpful
Cons: Na
Excellent 10.0
Pros: Cleanliness!
Excellent 10.0
Pros: Room are clean.. the most important!
Cons: This is not a complain, its just a suggestion. Maybe Hot complementary breakfast?
Excellent 8.0
Pros: Easy in easy out
Cons: Direct TV was out
Poor 1.0
Pros: Location.
Cons: The black mold in bathroom. Bathroom was old and dirty.
Okay 5.0
Cons: Nothing special about it. Cookie cutter hotel that won't be remembered. I guess that's not a bad thing.
Excellent 10.0
Pros: Cleanliness and the Pricing
Cons: No
Excellent 10.0
Pros: Cost , location and cleanliness
Cons: The computer is programmed to time out which interrupt users when conducting business
Good 7.0
Pros: All is great just need a batter staff at night time .
Excellent 10.0
Pros: Easy check in and location
Cons: No resturant services
Excellent 10.0
Pros: Beautiful, clean, comfortable. Nice bed, linens and towels. Gorgeous surroundings.
Cons: No.
Poor 1.0
Pros: Room was very clean I thought until my boyfriend and I woke up the next morning with bite marks.
Cons: My boyfriend and I left with big itchy red bite marks that looks like bed bug bites. I will never stay here again I can’t believe it especially with COVID going on. This isn’t my first stay with this hotel but it will be my l
Excellent 9.0
Pros: This courtyard is in excellent condition and since the restaurant is closed offered a few free quick items for breakfast.
Cons: Even though there was coffee in the room the machine had not been returned since being removed for covid time. The bible and mormon book were missing also.
Excellent 10.0
Pros: Clean room
Cons: N/A
Okay 4.0
Pros: It was clean
Cons: I wish I would have known all amenities were closed. Couldn’t use the pool or hot tub or exercise. Very disappointed.
Okay 5.0
Cons: Walls too thin could hear talking in room beside me. Bathroom shower stall needs grout cleaned. Only 1 roll of toilet paper and ran out.
Okay 4.0
Pros: The location was great! Great COVID precautions taken.
Cons: Walls are paper thin. Thin blankets. Bathroom still had trash and hair from prior guest. Pillows were tiny. Not what I expected from this hotel chain.
Poor 1.0
Pros: What we liked best about the hotel was the staff.
Cons: The walls were thin enough that you could hear conversations and activities in the next room. The cleanliness of the room & bathroom was not the standard that we've been accustomed to when staying at the Courtyard Marriott.
Okay 5.0
Pros: Fantastic location across from the mall. Plenty of food options and Walmart if needed.
Cons: 2nd stay at this location. Problem with air conditioning last time (my room) and this time (lobby). Room (420) was clean but had damp odor. Other guests were smoking inside hotel. Extremely loud guests near me slamming doors and talking loudly in the hall
Good 7.0
Pros: The location
Cons: Power went out in our room
Mediocre 2.0
Pros: The location was great. Close by major intersections.
Cons: The hotel lobby and room was very hot!!! No working A/C!! No clean towels! Staff was ok but the staff could have alerted hotel guests that the a/c units were not working!
Poor 1.0
Pros: Hotel was terrible. No A/C on 1st floor and corridors was not working. 90 degrees plus. No coffee anywhere. No ice machines. At 1:00 am there were 3 police officers banging on the room nextdoor to us. Woke us up. Very loud. Terrible stay
Good 6.0
Pros: Convenient location and plenty of parking.
Cons: The AC didn’t work in our first room, they moved us to a king but it was a very small king. They didn’t bring the roll away bed that night so it was unpleasant to have 3 of us in the same bed. The lady at the desk seemed to be alone for a
Mediocre 3.0
Pros: Good location and clean.
Cons: Staff somewhat surly, not friendly or helpful. NO access to coffee in the room or in the lobby! No ice anywhere. Air conditioner left room very warm regardless of setting.
Mediocre 2.0
Pros: The location
Cons: The pool and fitness center was closed as well as the ice machines. There was only a refrigerator that was not cold in the room no microwave or ice bucket. I was also charged double deposit “accidentally” and the air didn’t work in the
Mediocre 3.0
Pros: Location
Cons: Hotel booked to capacity. room keys did not work and staff questioned how I was using key (as if I never stayed in a hotel before). Had to wait for additional keys. Room was hot upon arrival, air did not work. No rooms to change to. Very loud neighbors
Poor 1.0
Pros: The location is fine and it’s a relatively up to date property.
Cons: The rooms have poor air conditioning and the staff is unresponsive to issues reported. It took 2 hours to be relocated from a hot room with a barely functioning ac unit. I was relocated after midnight, the issue was reported around 10p we checked in at 9p
Poor 1.0
Pros: Area is not bad.
Cons: AC is horrible in the rooms, was moved multiple times each room had a poor output for air conditioning. Staff takes forever to respond and could careless about your issues honestly.
Poor 1.0
Pros: NOTHING
Cons: horrible service - no AC OR ICE
Poor 1.0
Pros: Nothing had dirty sheets on the bed customer service was crappy
Poor 1.0
Pros: Nothing!
Cons: Terrible experience! Carpets ripped. Out dated TVs. Very poor room service . I would never recommend to no one
Okay 5.0
Pros: They double charged me and now I have to wait to get my money back. TOTALLY UNACCEPTABLE!!!! The staff who I spoke to said she accidentally done that before. In all of my travels I have never been double charged!!!!
Good 6.0
Pros: The room was clean.
Cons: The staff.
Excellent 10.0
The nicest hotel ever? No. Clean, comfy and affordable? Yes. The staff was awesome too. Not sure why it’s 3 and not 4 stars, it’s not The ritz but I felt welcome and comfy here, would recommend.
Poor 1.0
Cons: The air conditioning was terrible. The wifi was slow. The tv barely worked. One of the lights was flickering. The pool was ice cold. Since the a.c. did not work I did not sleep at all. I ended up getting in a car accident because of it.
Okay 5.0
Pros: It was clean and spacious
Cons: The pool water was cloudy and we stayed an extra night because we thought they had an hot tub but that was out of order. The evening front desk lady was rude and definitely hates her job.
Good 6.0
Pros: Location and convenience in Newport News. Near food, and easy access to highway.
Cons: Upon check in, room appeared to be occupied as items placed throughout to include clothing articles left on floor. They were quick to change room when advised of uncleanliness, placed in a room w/out a microwave. Items left at checkout, staff not helpful
Good 6.0
Pros: Bed was comfortable
Cons: Inconsistency between rooms. My room did not have a microwave but others did
Good 7.0
Pros: Well they put us in a noise area with kids playing all night long.
Cons: Yes the kids and the sink were dirty
Good 7.0
Pros: Conveniently located to the airport and dining.
Cons: NA
Good 6.0
Pros: I liked that it was clean and spacious with lots of amenities.
Cons: I did not like the fact that the wifi in our room was shotty. It barely worked and the pool closed at 11pm. The staff was okay, only one manager was nice and he was still a little short when he spoke.
Good 7.0
Pros: The rooms were nice. The front desk staff were professional and friendly.
Cons: The cleaning staff did a poor job of placing wet floor signs. They put the sign after the wet floor and I slipped and nearly fell back on my head. The food from restaurant was not the quality to match the price.
Excellent 9.7
Pros: great value
Cons: secluded area.
Mediocre 3.0
Pros: Staff are amazing
Cons: Found bed bugs in the bed when I woke up
Okay 5.0
Pros: Nice and clean
Cons: Had to wait 2 hours for checking in rooms was occupied or yet to be clean
Okay 4.0
Pros: The staff
Cons: Small room. Should not advertise as a suite
Excellent 8.0
Pros: We stayed for two days.. The initial front desk staff was awesome; everyone else was nice. the back patio was nice. The pool area was a little small for the four families that were there at once. Lounge area & computer access was great as well.
Cons: We checked out, then back in the folllowing day so we had different rooms. The first night was great. Second room had a shower drainage issue, which led to loose tiles & i think may have attracted small flies ( i saw about 3-4 that day).
Excellent 9.4
Pros: Good location, exceptional rate. Appears to be in a safe neighborhood.
Cons: Shower stall leaks water on floor. Be careful getting in and out of shower. Clearly it's a problem as our floor had been patched and repaired several times from the looks of it.
Mediocre 3.0
Pros: Location
Cons: Yes homeless people. People sleeping in cars. Rap music playing from cars all night until 330 AM very loud noise
Courtyard by Marriott Newport News Airport - Newport News
Rated no. 6
8.4
Excellent 8.4
Based on 612 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.4
Location
9.2
Services
8.7
Staff
9.0
Overall 8.7 Excellent
Based on 31 reviews
Cleanliness
9.5
Comfort
9.4
Location
9.2
Services
8.7
Staff
9.0
Cleanliness
9.1
Comfort
9.4
Location
9.4
Services
9.1
Staff
8.8
Cleanliness
9.8
Comfort
9.6
Location
9.6
Services
9.4
Staff
9.4
Cleanliness
8.8
Comfort
8.8
Location
7.5
Services
5.0
Staff
7.5
Cleanliness
9.7
Comfort
9.1
Location
8.8
Services
8.1
Staff
9.1
Cleanliness
9.5
Comfort
8.5
Location
8.0
Services
7.0
Staff
8.0

Excellent 10.0
Pros: The atmosphere and the grounds of the property ware well taking care of and staff very respectful and pleasant
Cons: Will tell family and friends about my stay and how beautiful the Resort truly is beautiful. And a golfers dream
Excellent 10.0
Pros: So clean & quiet and beautiful
Cons: No complaints it was awesome
Okay 5.0
Pros: The bed was very comfortable. Breakfast was good
Cons: It said a garden view. It wasn't that, but kids loud outside playing for over a hr. No outside furniture for me to sit. The Wi-Fi code didn't work. I had to ask for help. I pd almost 300$ for this . Never again. Other people loved it.
Excellent 10.0
Pros: The accommodations were excellent
Cons: Everything was great
Okay 4.0
Pros: Breakfast was delicious. The bar/restaurant was very good and their service was excellent as well.
Cons: They put the little placards on the door that can be flipped to say "no service" or "please service room" (or something along those lines), but they don't honor them. Multiple times, they used COVID as an excuse for not doing things that hotels generally do. We stayed for multiple days and getting the room serviced wasn't an option. By itself, this would have been understandable, but they didn't post this anywhere and we left the room for a full day with a significant amount of food from the restaurant sitting out. We put out the sign asking for service and when we got back to the room, it smelled bad from the food that was sitting out all day because they didn't service the room.
Excellent 10.0
Pros: The room particularly.
Okay 4.0
Cons: Your key for phone was faulty. I had to repeatedly every night of my stay, I had to be inconvenienced by going to the desk clerk every night to get a key made and my last night I still had issues.
The Lodge at Kiln Creek Resort - Newport News
Rated no. 7
8.7
Excellent 8.7
Based on 31 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.4
Facilities
10.0
Location
8.9
Overall
10.0
Overall 8.2 Excellent
Based on 158 reviews
Cleanliness
8.3
Comfort
8.4
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.2
Location
8.7
Services
8.1
Staff
8.4
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.6
Location
9.0
Services
8.2
Staff
8.9
Cleanliness
7.8
Comfort
8.6
Location
9.2
Services
8.3
Staff
9.4
Cleanliness
9.4
Comfort
9.2
Location
9.6
Services
8.5
Staff
9.4
Cleanliness
9.2
Comfort
8.9
Location
9.2
Services
8.9
Staff
9.7

Excellent 9.0
Pros: Fitness center
Cons: Bathroom sink not enclosed
Excellent 10.0
Pros: Everything
Cons: Everything
Excellent 9.0
Pros: I like the size of the handicap bedroom and bathroom. It was roomy enough to maneuver in a wheelchair/walker.
Cons: The size of the handicap living room area. There was little space to eat if the sofa sleeper was extended because we had to move the table from in front of the TV and the chairs to allow room for her wheelchair/walker at the desk/table.
Excellent 10.0
Pros: Absolutely beautiful and clean room. Love the kitchen, full size refrigerator, two burner cooktop with pots pans and utensils. Quiet hallways, large clean area to enjoy a nice continental breakfast.
Excellent 10.0
Pros: Was overall great
Excellent 10.0
Pros: Great location, awesome Customer Service and very clean Hotel! I will definitely stay here again!
Excellent 10.0
Pros: Dog friendly
Cons: Nothing
Excellent 9.0
Pros: Friendly staff
Cons: Undergoing renovation could not use certain parts of the hotel.
Excellent 10.0
Pros: We've been dealing with an illness of a family member and have stayed here often this year. The staff have been so great!! They have known our situation and have been so supportive.
Cons: We had a king suite on our last trip. The hotel has been remodeling. Hoping that they haven't replaced the king mattresses yet because it was awful! We've had queen beds for our other trips and they're great.
Excellent 10.0
Pros: Great staff! Hotel is in a great location, close to many attractions but out of the worst of the traffic in the area on a quiet street. Rooms are a good size with decent kitchen.
Excellent 10.0
Pros: The location was in a private residential area.
Cons: Nothing
Excellent 10.0
Pros: I loved everything about the hotel. The room was awesome and the staff were amazing. I will definitely stay at Staybridge again.
Cons: N/A
Excellent 10.0
Pros: Location,and price.
Cons: The sofa in the room had white stains on it.
Good 7.0
Pros: My room was nice and clean!
Cons: No water in the jacuzzi and the pool water was merky.
Excellent 10.0
Pros: Great hotel everything was great. The social hour foods were a great plus like free dinner. I would definitely recommend and I will be staying again.
Excellent 8.0
Pros: Very nice decorations and staff was very friendly
Cons: I had a handicapped room.
Excellent 9.0
Pros: Our 4day 3 night stay was enjoyable. The room was comfortable, clean and everything worked as advertised. The staff was professional and friendly. We would definitely stay here again.
Cons: This is minor- but the equipment in the fitness room was old and made a lot of noise when in use (elliptical and treadmill- there was a lot of rust on the elliptical).
Excellent 9.0
Pros: The location was great, having a suite is great and the staff was just outstanding!
Cons: The hotel does not offer weekend service to your room... meaning no clean towel, no beds made, trash pickup. This should be stated prior to booking. The sofa in the room was worn out and really should have been replaced.
Excellent 9.7
Pros: Staff was friendly and aimed to please. Rooms are spacious and up to date. Breakfast exceeded expectations. Very quiet atmosphere
Cons: Water pressure was somewhat low in am due to high demand. Questionable odor in common areas
Homewood Suites by Hilton Yorktown Newport News - Yorktown
Rated no. 8
8.2
Excellent 8.2
Based on 158 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
7.3
Location
9.0
Overall
8.4
Overall 8.1 Excellent
Based on 209 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
7.3
Location
9.0
Overall
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.9
Comfort
9.0
Location
9.2
Services
8.7
Staff
9.3
Cleanliness
8.0
Comfort
4.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.8
Location
9.0
Services
8.6
Staff
9.0
Cleanliness
7.7
Comfort
7.7
Location
8.2
Services
7.0
Staff
8.9
Cleanliness
8.5
Comfort
8.5
Facilities
6.0
Location
9.0
Overall
9.0
Cleanliness
8.6
Comfort
8.7
Location
9.1
Services
8.5
Staff
8.4

Excellent 10.0
Pros: the receptionist was so friendly. I checked in at night. He’s was awesome enough to give me the information for the air freshener machine in the lobby
Excellent 10.0
Pros: the staff exceeded my expectations!
Excellent 8.0
Pros: Staff was welcoming , location was good.
Cons: everything was good except there were a couple blood droplets stained on one of the pillows but we just threw it on the floor.
Excellent 8.0
Pros: location
Cons: parking
Good 7.0
Pros: The location is fine. No breakfast is offered, but we purchased it at the first floor of hotel, very limited choices.
Cons: Hopefully the bed can be more comfortable.
Mediocre 2.0
Pros: The wifi didnt work. The tv wasnt able to access Netflix. The "balcony" was tiny. The elevator didn't work.
Cons: Restaurant in walking distance.
Okay 5.0
Pros: Most affordable weekend rate in the area; some upgrades but still a lot needed some work because there was a lot of rust and stains.
Cons: Killed some type of bug near the bathroom; bed sinks when you sit on it; bedding looks dingy; ink marks on the comforter; water spurted out blackish/ grayish, yellow of the sink; shower door did not stay closed; and breakfast is not included.
Poor 1.0
Cons: They have no room and transferred me to another hotel, with different room type.
Excellent 10.0
Pros: The lobby atmosphere was cozy and comfortable. The staff was professional and pleasant. The room was clean and I loved the floors. The location of the hotel was excellent, I liked that it was close to restaurants and stores.
Mediocre 2.0
Cons: The front desk person was BEYOND RUDE ! my room floor was beyond sticky. And for a 3 star hotel my blankets shouldn¿t be raggedy and faded.
Excellent 10.0
Pros: The front desk agent  was a total gem and took very good care of us during our stay.
Cons: Absolutely no complaints!
Excellent 9.0
Pros: Friendly staff, great location, overall peaceful stay and clean.
Cons: The hotel can¿t always control this but smelled like the person in the room next to mine was smoking on the balcony so smell came into the room. More of a people problem than hotel though.
Good 6.0
Cons: The lady at the front desk was rude had a nasty attitude
Mediocre 2.0
Pros: Location
Cons: Staff was extremely rude.Room was not clean.No breakfast
Excellent 9.0
Pros: This is a great place to stay. Clean comfortable and well maintained. We were going to Norfolk Va. the next day and it was close enough that it took only minutes to get there. It was just enough outside the city that made it very quiet and peaceful.
Cons: The night clerk was a bit annoyed to have to check us in, it seemed as if his book or game or whatever he was doing was very important to him. Don’t get me wrong he was polite and very quick to get us in just preoccupied. Very nice place to
Mediocre 2.0
Pros: Location. I have nothing good to really say about it. You should let customers know ahead of time that lots of your amenities are closed. Number one disappointment was towels. Why should a customer have to beg for a towel to cleanse their body.
Cons: Towels, shampoo, soap, and trash bags were not provided. Housekeeping, gym and pool were unavailable. No back up plan. Breakfast was off brand muffins, no options. Everything less than expected, except price. Free wifi was charged at $4.99 daily.
Okay 5.0
Pros: It was very nice! Very clean. Comfortable bed.
Cons: I hated the mushy pillows. I got a sore n close from them. They are renovating. I was woken up by hammering! Not happy about that at all!
Poor 1.0
Pros: Location
Cons: The room was old and it was dirty. The rug was filthy, there were fruit flies and there was trash on the floor. The flat screen had black lines down the middle of the screen. Will never stay at this hotel again. I was disgusted.
Excellent 9.0
Cons: Internet was super crappy so I was only able to watch tv for like 2 hours during my entire stay. They said construction stopped at 5pm but there was constant construction banging next to my room well into 9pm at night.
Excellent 10.0
Pros: The staff were friendly and very attentive. We checked in easily with no problems at all and love the amenities that were in close proximity to the hotel.
Cons: The 3rd floor had an unpleasant odor at first, but that was later taken care of the next day.
Mediocre 3.0
Pros: Location was nice. Many shops and grocery markets were nearby.
Cons: Wifi didn't work.
Excellent 10.0
Pros: Hotel employee at the desk was very friendly and welcoming. The positive first impression continued through the rest of the stay.
Excellent 10.0
Pros: Clean and friendly staff
Excellent 9.0
Pros: The staff was first rate
Excellent 9.0
Pros: I enjoyed the pool most.
Cons: Location and there was only 1 packet regular coffee available in the room.
Okay 5.0
Pros: Clean
Cons: I asked for an late checkout because i had a later flight and nowhere to go i was told no
Excellent 8.8
Pros: I was able to really enjoy the spa tub! The way it was angled you could also relax and watch TV
Cons: There was only decaf coffee in my room
Good 6.8
Pros: Staff was fantastic, this was the highpoint of the stay Lounge area was very comfortable.
Cons: The mattresses were very, very uncomfortable. Stayed in a 'lower tier' hotel the previous two nights and the mattresses were far superior. Limited hours for Starbucks .. wondering why it was even there. Limited breakfast offerings ... liked the old style courtyard breakfast restaurant much better.
Mediocre 3.1
Pros: The staff was really friendly, rooms were clean and a good sizes
Excellent 8.2
Pros: The hotel was very nice on the outside as well as the inside. The staff was very professional, nice and accomadating.
Cons: The smell in our room was really bad. The room was cleaned thoroughly but it still had an unpleasant odor that we could not quite identify. However, upon informing the front desk, not only did they move us to another room while we we out for the day, but they also moved every single one of our things into our new room with not such much of a hair missing. Thank you!
Courtyard by Marriott Newport News Yorktown - Yorktown
Rated no. 9
8.1
Excellent 8.1
Based on 209 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
7.0
Food
0.0
Location
8.8
Overall 7.9 Good
Based on 676 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
7.0
Food
0.0
Location
8.8
Cleanliness
7.6
Comfort
7.6
Facilities
8.0
Location
8.8
Overall
8.6
Cleanliness
9.0
Comfort
4.0
Facilities
8.0
Food
0.0
Location
9.0
Cleanliness
8.0
Comfort
8.0
Location
8.9
Services
7.9
Staff
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
4.0
Location
8.0
Overall
8.0
Cleanliness
8.3
Comfort
8.3
Location
8.8
Services
8.1
Staff
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.5
Overall
8.0
Cleanliness
8.2
Comfort
8.3
Facilities
5.6
Location
8.9
Overall
6.0
Cleanliness
8.4
Comfort
8.4
Location
8.9
Services
8.1
Staff
8.8

Good 7.0
Pros: The room was clean and the location was fantastic.
Cons: Before leaving my fitted sheet came off and noticed there was blood on my mattress. That didn't sit well with me
Poor 1.0
Pros: The location is close to where we needed to travel with our kids for cheer
Cons: NOT clean and they didn’t have any other available rooms, the beds were dirty and the air vents on the AC were disgusting. I took pictures. We are from out of town and only here for 1 night so we couldn’t book anywhere else. They gave me new sheets but I had to strip the beds and put the new ones on myself. We are located on the first floor, our window was unlocked and anyone could’ve broken in. Too easy to access. Overall this has been a horrible experience, NOT clean and NOT SAFE! I expect a full refund for this.
Excellent 10.0
Pros: Manager 
Cons: No
Poor 1.0
Cons: There was mold in my room, the AC did not work and the room smelled awful. Bedsheets were stained and the towels were yellowing. All the rooms were booked so I could not get a new room and my reservation was locked so I could not cancel it mid stay.
Excellent 8.0
Pros: Clean
Excellent 8.0
Pros: This hotel room was really nice for the price & I liked the fact that you could open the window in the room....At most hotels one is unable to do this. Also, I could tell that the rooms in this particular hotel were newly renovated rooms. Awesome!
Cons: I didn't like the fact that there were some loud & obnoxious guest who were staying across the hall from me. No consideration for others whatsoever!!
Excellent 8.0
Pros: It can be hard to find a hotel that will accept larger dogs, so this was fantastic. They take dogs up to 70 lbs, and the pet fee is extremely reasonable. Staff was very friendly and breakfast was individually wrapped for Covid-19 protection.
Cons: The room wasn¿t very clean. We found pieces of popped balloons and confetti in the room, and the carpet had some crusty places. There also weren¿t enough towels for the occupancy of the room, and the hairdryer was missing.
Poor 1.0
Pros: I will love when I leave this hotel
Cons: The first room I was in had mold on the AC unit. The AC unit was leaking water and cause the carpet to smell like mildew. There were a few stains on the towels. Stains all over the floor and walls. Like this hotel is gross.
Excellent 9.0
Pros: The room is clean and comfortable, the bed was absolutely amazing, Which was a very nice surprise. Having a seating area and a desk was definitely a plus. The man who works in the evenings what kind, welcoming and great to deal with.
Cons: I only gave at nine stars because the breakfast, even for a grab and go breakfast, could¿ve been improved. But the room has a fridge and a microwave so I just bought stuff to do with myself
Excellent 9.0
Pros: Clean, great location, friendly staff, and comfortable beds - not too hard, not too soft. Even the pull out bed was not bad. Didn't go down for breakfast, so can't comment. Overall, good stay for the price.
Cons: TOWELS! They really need to update their see through, scratchy, teeny-weeny towels. Like, really! Our TV remote did not work, but did not feel like asking for help, so didn't. Our A/C struggled... did not work very well.
Excellent 9.0
Pros: The location and a quiet floor!
Cons: We couldn¿t get the air conditioning regulated.
Excellent 10.0
Pros: Everything was great
Good 6.0
Pros: The hotel was in a great location!
Cons: The tv did not work properly most of the time we were there. The associate blamed the rain for the inconvenience. The toilet flushed as if there would be a problem for us and the associate.
Excellent 10.0
Pros: Very clean quiet and your staff was very friendly
Cons: No
Good 7.0
Pros: Good location and room was good with plenty of space.
Cons: Breakfast was very poor -- machine made pancakes --
Excellent 8.0
Pros: Very Friendly Staff. Clean and good location.
Mediocre 3.0
Pros: Location
Cons: Nothing
Excellent 10.0
Cons: We weren't told when check out time was and we were rudly confronted by a manager ill never go back
Excellent 10.0
All of the staff are super friendly. They work together like a family and make the guest feel at home.
Good 6.8
Wifi not working....
Poor 1.0
Cons: Our room was filthy, vents were dusty. Had to sleep with a big ass coach roach in our room. We eventually killed; thank God!
Okay 4.0
Pros: Location was close to everything I needed.
Cons: Staff did not have rooms available for early check in. Once I could check into a room they gave me an unclean room and had to give me another room. At best this place is average.
Mediocre 3.0
Pros: It was ok but they did not go above and beyond.for service.
Cons: TV was set/locked on low volume. Shower curtAins are too short. Water on floor causes safety issues.
Mediocre 2.0
Pros: The hotel is located almost near everything
Cons: Renovations have been done on this hotel but some areas are still left wanting. My daughter injured her leg on an exposed tile. We were compensated but I won't return to this hotel again
Okay 4.5
Pros: Kinda icky but I survived
Cons: Kinda icky but I survived
Good 6.0
Cons: The sheets had stains on them and the wash clothes looked like they had already been used.
Okay 5.0
Pros: The staff was nice
Cons: There were ants in my room.
Good 7.0
Pros: The hotel was a perfect location for everything that's needed. Close to food, grocery stores etc. Being in a place so humid the outdoor pool was perfect and the hot tub wasn't too hot. Also liked the variety of breakfast options.
Cons: The bottom of our door wasn't cleaned and looks like someone has spilled something and splashed on the door. I also didn't like that when the room was cleaned, they took the soap that we were currently using, and gave us only one new one.
Poor 1.0
Cons: Filthy and smelly
Good 7.4
Cons: The pool and hot tub were un serviceable they looked really dirty
Excellent 10.0
Pros: The staff was awesome. We really enjoyed our stay. Everyone was very friendly. Breakfast was also good.
Excellent 8.0
Pros: The staff was very friendly and the amenities were very good.
Cons: My friends and I have stayed at this location for the last few years since all hotels in Hampton, VA are booked for the Hampton Jazz Festival and I thought I asked for a non-smoking room and that wasn't the case. All of our clothes and belongings smelled of smoke. I wanted to request another room, however there was a sign at the front desk stating no vacancies. I will know better next year.
Good 7.7
Pros: Large spacious suite. The breakfast was decent, the staff was kind and very helpful.
Cons: The beds could be more comfortable.
Excellent 8.0
Pros: The room was a nice size and clean. We let them know we would be a late check-in at 12am, and we were there at 12:05am...They were 100% booked and I am grateful they held our room for us. The front desk staff were courteous and helpful. I would stay here again as the location was easy to access from I-64.
Cons: The breakfast was ok; however, it was free so I won't complain. I would suggest the eggs and sausage be cooked a bit differently, less soggy/runny. I should have asked for extra blankets because the comforters on the beds are thin. This is just a personal preference. I was hesitant to call room service at 2am for this. It may be helpful to keep a couple of extra blankets in the closet for guests.
Okay 4.2
Pros: The staff are great, friendly and want to please, but are limited in what they can do.
Cons: The room I was in, 308, had a big slice in the sofa, like there had been a knife fight in there previously. I was switched from 309 where there was no heat (below freezing out) and where the TV didn't work. The furniture appeared dirty and sagging. The cabinet that held the TV had been cut in half to hide the fact it had been broken. Peeking out from under the bed skirt was the ripped corners of the box spring, which appeared to be 100 years old of so. The toilet ran all night, though I reported it to the front desk, the maintenance staff never got to it in my 10 night stay. No effort was made to cover the smell if cigarette smoke. How much does an air freshener, used in other hotels, cost?
Best Western Plus Newport News Inn & Suites - Newport News
Rated no. 10
7.9
Good 7.9
Based on 676 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.2
Facilities
9.3
Location
8.7
Overall
10.0
Overall 7.9 Good
Based on 57 reviews
Cleanliness
8.1
Comfort
8.2
Facilities
9.3
Location
8.7
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.5
Comfort
7.9
Location
8.5
Services
7.4
Staff
7.9
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
10.0
Cleanliness
8.2
Comfort
8.2
Location
8.8
Services
8.0
Staff
9.3
Cleanliness
7.9
Comfort
7.9
Location
7.9
Services
7.9
Staff
7.1
Cleanliness
9.1
Comfort
8.8
Location
9.1
Services
8.4
Staff
8.8
Cleanliness
8.2
Comfort
8.6
Location
8.9
Services
7.9
Staff
8.9

Good 6.0
Pros: Rooms comfortable!
Excellent 10.0
Pros: Price
Excellent 10.0
Pros: Clean and safe. Great location.
Cons: You are not able to open the windows fully. I understand why. But missed having the cool breezes at night. Instead of using the AC.
Poor 1.0
Pros: Coffee only
Cons: Nasty. Dirty. Unkept. Rundown probably foreign owned. Reminds me of a one hour motel where you might take a one hour female
Excellent 9.0
Pros: The beds were comfy and the location was perfect.
Cons: The toilet stopped up easily and the water pressure is very low.
Excellent 8.0
Pros: Rooms were very nice
Cons: Sheets still felt damp
Excellent 10.0
Pros: Location. Staff is helpful. Hotel is clean and rooms are good
Excellent 10.0
Pros: The room was very nice and the price was very good
Cons: Everything was good
Excellent 9.0
Pros: Close to everything. Roomy and has a lot inside the room
Cons: The walls are thin and the pool needed alittle cleaning
Excellent 10.0
Pros: I didnt eat breakfast but the bed was very comfortable.
Cons: Overall I enjoyed my stay. The staff was very convenient, and any questions I had was answered.
Okay 5.0
Cons: The pillows weren’t the greatest. No room service no clean towels either
Good 7.0
Pros: It was quiet and front desk gentleman was amazing!
Cons: No one came to clean our room and we ran out of towels because wasnt cleaned. Also, had a weird moth ball smell.
Excellent 10.0
Pros: Location. Kiln Creek is convenient to everything. We did VA Beach, Portsmouth, Newport News, Yorktown and Williamsburg. The location made getting everywhere very easy.
Cons: NA
Excellent 9.7
Pros: Very friendly staff, close to many attractions and very nice (but small) pool.
Cons: The only complaint was how the AC automatically cut off when you left the room. On days where it was 90 degrees, it took about an hour for the room to cool down upon return.
Candlewood Suites Newport News/Yorktown - Yorktown
Rated no. 11
7.9
Good 7.9
Based on 57 reviews
Details
Reviews

Cleanliness
7.9
Comfort
7.9
Facilities
8.6
Location
8.6
Overall
10.0
Overall 7.7 Good
Based on 668 reviews
Cleanliness
7.9
Comfort
7.9
Facilities
8.6
Location
8.6
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
7.7
Comfort
7.7
Location
8.6
Services
7.6
Staff
8.5
Cleanliness
8.1
Comfort
8.2
Location
8.6
Services
8.2
Staff
8.4
Cleanliness
8.2
Comfort
8.0
Location
8.7
Services
7.8
Staff
8.7
Cleanliness
8.0
Comfort
8.0
Location
8.6
Services
7.6
Staff
8.6
Cleanliness
7.6
Comfort
7.8
Location
8.8
Services
7.4
Staff
8.6

Good 7.5
Pros: Clean and friendly
Cons: Renovations all around us on 3rd floor
Excellent 10.0
Pros: Location was great it was quiet and super clean
Cons: Parking is a bit weird I couldn’t access the doors near parking with my key card
Excellent 8.0
Pros: We would highly recommend not to be put in room 105. It is right beside the office and you hear their door slamming shut each time they leave, and it's right across from the kitchen and you hear all noise of items being prepared. NOT a good room location 🙁
Cons: Noise due to room location
Mediocre 3.0
Cons: This facility was not clean, as a result, we asked to change our room, and the second room was worse in terms of cleanliness.
Okay 4.0
Pros: Customer service was great
Cons: Room dirty and dusty and had a smell Food was not good Had small roaches
Good 6.0
Pros: The fitness center was absolutely spotless clean and had a good array of dumbells.
Cons: My room's carpet was worse for wear and had stains.
Excellent 9.0
Pros: Great staff!
Cons: Pillows are much too soft
Excellent 9.0
Pros: The staff was so friendly and the hotel was really nice and clean the room the bathroom and all I really enjoyed my stay
Cons: There was nothing I did not like about the Hotel Great Hotel Great Station Laugh and a nice clean and safe environment
Excellent 9.0
Pros: The staff was extremely nice and the location was near everything.
Cons: The bathroom shower wasn¿t as clean as it could have been. There was also a lot people hanging outside.
Poor 1.0
Pros: Housekeeping bursted in unannounced
Cons: Housekeeping bursted in unannounced, no condiments for breakfast.
Good 6.0
Pros: Location, close to all major roads and eating options.
Cons: Strong chemical smell, that hurt my eye. Window on first floor for not open.
Mediocre 3.0
Pros: Nothing
Cons: It is worn down. The breakfast items never change. I woke up several times smelling weed coming into my room. The guests all hang out by the front door smoking. A lot of contractors stay here and they are rude and noisy.
Excellent 10.0
Pros: Everything was wonderful
Cons: Nothing
Good 6.0
Cons: The smell of the room and the lackluster breakfast!
Okay 4.0
Pros: the location it was near everything we needed it to be
Cons: The attitudes of some of the staff, housekeeping was slacking (not all of them). The free breakfast was horrible they never had waffles to make but had waffle iron, just eggs sausage and stale bread for toast
Okay 5.0
Cons: The room was not clean. Hair in the bathroom. The hotel smelled badly. People were smoking pot outside by the pool.
Okay 5.0
Pros: Proximity to the mall
Cons: Parking was uncomfortably tight
Okay 5.0
Cons: - After taking the access card and going to to room, found another man inside sleeping. It was terrifying for my kids. - No internet at hotel - No breakfast as advertised.
Excellent 8.0
Pros: Quick check-in. Adequate for a quick trip.
Cons: Smelled like cigarette in the halls even though it is non-smoking. The smell could be from something else but it was not a good smell. The room smelled fine though.
Excellent 8.0
Pros: Based on more recent reviews, I was not expecting things to go so well. The hotel was clean and the staff was very friendly! Although breakfast was limited (eggs, sausage, cereal, toast, yogurt, muffins and juice/ milk) it was very good.
Cons: The smell in the room was musty/ there was some mildew around the ac unit but it was okay for a few days. We spotted an earwig (bug) in the bathroom. But I would definitely stay again.
Poor 1.0
Pros: Absolutely nothing at all. Worst hotel I¿ve stayed in.
Cons: I didn¿t like my room because it was dirty. Staff didn¿t care.
Okay 5.0
Pros: It's location and majority of the staff was nice, professional, and welcoming.
Cons: The white comforter had dried blood, shower had mold, and red stains on the shower wall. I requested the bed set be changed and the bathroom be cleaned.
Okay 4.0
Pros: The staff was friendly
Cons: It smelled musty, there was hair all over our shower, it was loud, inside and out.
Okay 5.0
Pros: I liked the location and the proximity to the shopping mall and places to eat.
Cons: Their service was very poor especially cleaning of the rooms. There was absolutely no coordination. One day they wake you up to clean the next day you come back to the room at noon and it is not cleaned. They sent the maintenance guy to clean my room.
Mediocre 2.0
Pros: Location, I guess
Cons: The rooms are disgusting. The hotel has a terrible smell, my room was overwhelmingly outdated, shower leaked, my tv and phone did not work. I am very disappointed in hotel.
Excellent 10.0
Pros: everything was good
Excellent 8.0
Pros: Cleaner than what we expected for a Comfort Inn.
Cons: Price gauging for a long weekend. $--- which was worth $---No hot breakfast in spite of advertising they would serve hot breakfast.
Excellent 9.0
Pros: It is a respectable hotel at a good price. Covid has made the hotel experience rating business challenging, but the people working there are doing their best.
Cons: Cheap, leaky windows are energy wasters and do not block the sound of nearby I64. This hotel is practically hideen with not very visible signage.
Excellent 10.0
Pros: Beds were great!
Cons: Indoor pool
Excellent 10.0
Pros: We stayed at this hotel several years ago and was satisfied with out stay there then. It is conveniently located in the heart of Newport News, with the mall across the street and other major shopping areas nearby. The room was clean and comfortable.
Cons: The only thing I didn't like about our stay was the bagged breakfast which had to be eaten in the room. This, of course, was due to the Covid restrictions placed upon the hotel.
Mediocre 3.0
Pros: Very good location and pretty clean overall.
Cons: It took THREE attempts of dragging baggage around the hotel until we got a room with beds made. No hair dryer and great time and trouble to get one. Management really needs training or replaced.
Excellent 10.0
Pros: I loved the spaciousness of the room
Cons: Can't think of anything
Okay 5.0
Pros: Great location, overall quiet in the hotel, parking was plentiful
Cons: Cleanliness left a little to be desired, toilet had brown stains under rim of toilet, hair in tub, furniture nicked in spots.
Poor 1.0
Pros: Nothing
Cons: Really Dirty Hotel
Good 7.0
Pros: Staff
Cons: odor
Mediocre 2.0
Pros: Location & the outside looked very nice.
Cons: Room was damp & musty. It was clean hut not comfortable. Air conditioning was not working vwry well. Staff was not rude hut they were not necessarily friendly either.
Good 6.0
Cons: Charged credit card $100 I have not received yet.
Mediocre 3.0
Pros: Location
Cons: The rooms are quite dated. The room was also dirty on arrival various hair all over the bathroom. The A/C needs to be repaired, it was uncomfortably humid regardless of how long the unit ran. Finally, the staff did not ask how the stay was the next AM.
Okay 5.0
Pros: Breakfast was very good.
Cons: A few cockroaches in the bathroom.
Good 7.0
Pros: Hotel was clean and staff friendly. It was a convienent location near restaurants and right off the interstate.
Cons: The parking was limited and while there was parking around the back, it was dark and creepy and very isolated. Breakfast was awful. The potatoes literally came out cold and the mini egg omelets left a lot to be desired. At least the waffle was good.
Poor 1.0
Pros: Everything was super bad never will stay again
Cons: Everything
Okay 4.0
Pros: The hotel itself is very nice looking on the inside as the room was.unfortunately...the baby roaches in the bathroom and on the nightstand told another story. This was very disappointing to me as the location. Was perfect
Cons: Only the roaches
Good 7.0
Pros: Good location and good value for a clean, quiet motel.
Cons: No real complaints...reasonable quality for a mid-class motel.
Poor 1.0
Pros: Staff was friendly
Cons: A lot of Semen crusted on the bed skirts of both beds. I slept with my clothes on. Bathroom faucet had toothpaste caked on it from months of not being clean. Room smelled musty, moldy, ash tray. One bed was slanted 30 degrees broken on one side. Gross
Good 7.0
Pros: Nice clean room. Staff was friendly. Room wasent ready when I got there at 4:30pm waited about 10 minutes in the lobby. Overall a good place to stay and the price was right
Excellent 9.4
Cons: The smell of cigarette smoke in the hallway, even though it said no smoking.
Comfort Inn Newport News - Hampton I-64 - Newport News
Rated no. 12
7.7
Good 7.7
Based on 668 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.6
Facilities
7.3
Location
8.2
Overall
8.0
Overall 7.4 Good
Based on 307 reviews
Cleanliness
7.7
Comfort
7.6
Facilities
7.3
Location
8.2
Overall
8.0
Cleanliness
6.8
Comfort
6.6
Location
7.5
Services
6.6
Staff
6.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.3
Comfort
8.1
Location
8.5
Services
7.5
Staff
8.1
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.8
Overall
10.0
Cleanliness
7.5
Comfort
7.5
Facilities
4.0
Location
8.1
Overall
4.0
Cleanliness
7.7
Comfort
7.6
Location
8.1
Services
7.0
Staff
7.6

Good 7.0
Cons: The wifi was trash didn't work right
Poor 1.0
Pros: Had great heat
Cons: Sheets were real dirty .Room was funky
Okay 5.0
Pros: Good location
Cons: Roaches, noisemakers at 4:30am.
Okay 5.0
Pros: THE MISS-COMMUCATION FROM THE FRONT DESK GIVINGS MY ROOM NUMBER SOMEBODY TRIED TO GET IN THE RATE SHOULD HAVE BEEN CHEAPER
Excellent 8.0
Cons: Clean a good place for any inexpensive stay quiet
Excellent 9.0
Pros: It is a very cute, friendly place.
Cons: The bed was not great
Good 7.0
Pros: The room was clean. The shower head was nice.
Cons: The bed was hard. Very uncomfortable.
Excellent 8.0
Pros: This motel is clean and in close proximity to Fort Eustis.
Cons: Internet not good.
Good 7.0
Cons: Front porch could be cleaner
Excellent 10.0
Pros: Price and cleanliness
Cons: Continental breakfast
Excellent 10.0
Pros:  front desk was Friendly and personable. Excellent customer service.
Excellent 10.0
Pros: The room was clean and comfortable. The bathroom was clean. All the staff was very nice and accommodating to our every need. The location of the inn is excellent.
Newport News Inn - Newport News
Rated no. 13
7.4
Good 7.4
Based on 307 reviews
Details
Reviews

Cleanliness
6.7
Comfort
6.7
Facilities
4.6
Location
8.0
Overall
5.0
Overall 6.5 Good
Based on 656 reviews
Cleanliness
6.7
Comfort
6.7
Facilities
4.6
Location
8.0
Overall
5.0
Cleanliness
4.0
Comfort
4.0
Facilities
2.6
Location
6.6
Overall
3.3
Cleanliness
5.0
Comfort
6.0
Facilities
5.0
Location
7.0
Overall
5.0
Cleanliness
6.3
Comfort
6.1
Location
7.7
Services
6.2
Staff
7.5
Cleanliness
4.6
Comfort
6.0
Facilities
5.3
Location
8.0
Overall
6.0
Cleanliness
7.2
Comfort
7.3
Location
8.2
Overall
6.0
Services
7.3
Cleanliness
6.8
Comfort
6.7
Facilities
4.0
Location
8.2
Overall
4.0
Cleanliness
6.5
Comfort
6.6
Facilities
5.5
Location
7.9
Overall
5.5
Cleanliness
6.8
Comfort
6.7
Location
8.1
Services
6.9
Staff
7.9

Excellent 10.0
Pros: Location, shopping and eateries
Cons: Thin ceilings.
Good 6.0
Cons: It would be nice if you upgrade your television channels and provide at least 4 wash clothes for each room.
Okay 5.6
They have roaches and there customer service sucks as well
Poor 1.0
Pros: I didn’t like anything kept seeing bugs got video recordings
Cons: Bugs, the shower water pressure was low, it was girl strands of hair still in the bathroom it was just still dirty the towels and rags were dirty, a bug crawled across the bed and they didn’t give me my military discount for travel
Excellent 10.0
Pros: location
Cons: no
Excellent 8.0
Pros: It was ok
Cons: everything was good
Okay 5.0
Pros: Comfy
Cons: No remote for tv
Okay 5.0
Pros: Breakfast
Cons: It wasn¿t clean
Excellent 9.0
Pros: Hotel was clean and I like the location
Cons: The room was smaller than I expected it would be... but it was cheap and worth the price...
Poor 1.0
Pros: The staff were courteous and friendly
Cons: The room had a foul odor in the air and on the mattress itself. The comforter was soiled and could only be seen with all of the lights on. Long brunette hair on the bathroom floor
Okay 4.0
Pros: Location.
Cons: Huge amounts of NOISE-went unchecked.room hasn't been updated in decades.hairdryer is a fire hazard.COCKROACHES in my room. Killed at least 6. whole place stunk of stale cigarettes and weed.front desk did not want to give Xtra towels&they weren't full siz
Excellent 10.0
Pros: It was clean, cheap, and perfect location for a little weekend getaway.
Mediocre 3.0
Pros: The hotel location was convenient.
Cons: This hotel has a bed bug problem. The non-smoking rooms smelled like smoke. It wasn¿t the cleanest. Breakfast was very minimal.
Good 6.0
Pros: Staff very friendly
Cons: Room was dirty, no other room available. Bathroom was dirty..top of closet had dust enough to write my name, window lock was broken
Okay 5.0
Pros: This is an extremely basic minimal micro-hotel. Its called the Microtel for a reason. It a very small room with a bed, mini-fridge, mini microwave, and bathroom. You get what you get. It was clean and served its utilitarian purpose. Its a place to sleep
Cons: Looked a bit shady outside, pretty sure they rent by the week or month as I go the feeling some "guest" lived there. But no noise or issues, but probably not for everyone. Good only if you simply need a place to sleep for one night.
Excellent 10.0
Pros: Cleanliness
Cons: That there wasn't any items complimentary items Incase you forget something
Okay 5.0
Pros: location
Cons: third floor had bugs in the ice machine room.
Excellent 9.0
Cons: They did not have the breakfast advertised and covid restrictions were lifted at time of stay
Good 7.0
Pros: Location, staff,room size,affordable
Cons: Bathroom cleanliness, and bed mattress quality very much too soft!
Mediocre 2.0
Pros: NOTHING!!!
Cons: The room smelled like mold. It looks like it needs a serious upgrade. The bathroom floor was sticky,No breakfast!!I told the man Friday night about a bag on my smoke detector and he wouldn't remove it
Mediocre 3.0
Pros: The lady I spoke to Saturday morning was super nice
Cons: The room smelled like mold. It looks like it needs an upgrade. The bathroom floor was super sticky, bedding looked old and nasty. Tv is super small. The walls need a fresh coat of paint. I dont know why I was placed in a Handicap room.No breakfast!!
Excellent 10.0
Pros: The staff was very friendly and helpful
Cons: I don¿t find the cleanliness of my expectations. Poor cleaning service and room Oder I really disliked
Good 7.0
Pros: Have smoking rooms
Cons: Rim around dresser was peeling off and at first the light kept blinking..no breakfast
Okay 5.0
Pros: The availability of smoking rooms and the double beds are nice.
Cons: Had to kill multiple roaches and staff seemed more resigned to the fact that there were roaches instead of fixing the problem.
Mediocre 3.0
Pros: Location
Cons: no hot water and I saw roaches, the heater makes a lot of noise
Excellent 10.0
Pros: What impressed me the most was the cleanliness of the room and the fine condition of the basic furnishings and the bed was very comfortable. The wi-fi had no problems, and the HVAC worked well. The staff was very friendly and helpful.
Cons: It's a very small room, hence the "Micro". Other than the bed, the only place to sit was a uncomfortable office chair. The walls and especially the ceiling must be quite thin, and the noise from a few inconsiderate guests was very disturbing.
Excellent 10.0
Pros: Has smoking rooms
Cons: The fridge was full of mold and mildew.
Mediocre 2.0
Pros: Price
Cons: It was concerning because no one was wearing a mask. Housekeeping did not wear a mask and neither did the front desk clerk. There was hair between the sheets.
Okay 5.0
Pros: Big mirror
Cons: Easily get noise complaints on the weekend..smh
Excellent 10.0
Pros: Very good location right across the street from a mall
Cons: They need to call a exterminator bugs in the room and in the microwave and the refrigerator that's the only that's the only thing other than that good hotel
Poor 1.0
Pros: Staff
Cons: The 1st room had stopped up toilet and the staff gave me a plunger. The second room I found the tub filthy!! Reported it and didn't hear from anyone. No breakfast
Poor 1.0
Pros: Nothing
Cons: Horrible smell
Okay 4.0
Pros: The staff were nice and accommodating.
Cons: Cleanliness, smell, AC not keeping the room cool
Poor 1.0
Pros: The hotel is in a great location. I also liked that the room had a window I could open.
Cons: This hotel was absolutely filthy! There were stains all over the bed spread. We found several hairs on our sheets. The non-smoking room smelled like cigarettes. There was mold all over the bathroom. It was disgusting! They wouldn't let me switch rooms.
Okay 5.0
Pros: The bed was comfortable and the shower had good pressure
Cons: The hotel room was very dirty and under the bed there was garbage and trash that had been there for months and there were cigarette burns in the sheets
Good 6.0
Pros: The location was great.
Cons: When I book this it indicate breakfast is included. There were no breakfast.
Mediocre 3.0
Pros: Location
Cons: Sassy and Irate Receptionist
Mediocre 2.0
Pros: Nothing.
Cons: Room was so small and stuffy. Air conditioner was faulty.
Okay 5.0
Pros: The rooms are cute and worked well for me being one traveler
Cons: Staff unfriendly, lots of things were broken in the room (lights especially) and breakfast was terrible
Good 7.0
Cons: Heater and vent in bathroom not functioning. Asked twice on separate days to have it fixed with no repair.
Excellent 10.0
Pros: Very friendly and clean
Cons: Nothing
Okay 5.7
Pros: The location was nice for the price. Able to quickly get anywhere in Newport News. We did stay there most of the stay, but I will not use this hotel again.
Cons: The whole place smelled like cigarettes. Ours was a non-smoking room and after running the A/C all day, didn't smell. But the hallways, elevator, and lobby all smelled like smoke. The room was very small, but usable. The bathrooms were not up to *my standard* of clean.
Mediocre 2.0
Pros: Nothing
Cons: They quality of them room ... Dirty and not well kept at all I ended up leaving same day. I couldn't take it.
Excellent 8.0
Pros: Location is great, good breakfast, clean room
Okay 5.1
Pros: Check in was easy and courteous. The room was clean enough for a short overnight stay. The beds were comfortable.
Cons: The hotel was very noisy. People roaming and slamming doors well into the night. My friend stopped in town on her way up north so we were up until at least 2am and there were still children running up and down the hall. The complementary breakfast was almost non existant. I had to stop on my way to work to get something to eat.
Mediocre 2.0
Pros: Wouldn't recommend it to others. Room was small but adequate for one person. The girl at check in was great. She was appropriately dressed and even called to make sure everything was working. On the second day arrived back from visiting family in the nearby hospital, the room had not been cleaned, bed linens not changed nor bed made. The only thing done was new towels and light straigenting. Hair from cleaner was all over. It was quite disgusting and I was too tired to complain. I was quite taken back by the check out man. He looked dirty, wore a knit cap, tattoos and face jewelry, pants below his underwear. I didn't feel good about him having my credit card info.
Okay 4.2
Pros: The staff was exceptionally friendly and gave great customer service. The entire paint job on the inside and out was good.
Cons: The rooms were not clean. Upon entering the room immediately we noticed there was no mattress covers on either of the 2 beds, and then when we lifted the mattress there was several noticeable dead hair follicles not to mention pubic hairs.
Good 6.5
Pros: The room was comfortable and looked nice
Cons: The air conditioner did not work well and something bit my arms and legs up while I slept at night
Excellent 8.0
Pros: It was worth the price paid.
Cons: the room seemed a little small.
Microtel Inn by Wyndham Newport News Airport - Newport News
Rated no. 14
6.5
Good 6.5
Based on 656 reviews
Details
Reviews

Cleanliness
6.8
Comfort
7.1
Facilities
6.0
Location
7.9
Overall
7.5
Overall 6.4 Good
Based on 224 reviews
Cleanliness
6.8
Comfort
7.1
Facilities
6.0
Location
7.9
Overall
7.5
Cleanliness
5.8
Comfort
6.3
Location
7.6
Services
5.9
Staff
7.3
Cleanliness
6.0
Comfort
4.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
6.0
Location
10.0
Overall
7.0
Staff
8.0
Value for money
10.0
Cleanliness
7.0
Comfort
7.3
Location
7.9
Services
7.0
Staff
7.8
Cleanliness
6.3
Comfort
6.7
Location
7.5
Services
5.8
Staff
7.5
Cleanliness
8.0
Comfort
8.1
Location
8.4
Overall
8.5
Services
7.6
Cleanliness
6.0
Comfort
6.3
Location
7.7
Services
5.3
Staff
7.7

Poor 1.0
Pros: Manager was undestanding
Cons: Lobby, room, furniture, kitchen table etc
Poor 1.0
Pros: Nothing
Cons: Yes everything ¿ dried blood on wall broken window, broken light bulb, shower curtain rod on desk, and smudges on walls . This hotel stole my money when we only stayed 2 hours then checked out because of the uncleanliness and unsafe
Poor 1.0
Pros: location
Cons: Musty smelling room, hotel dirty throughout
Poor 1.0
Pros: Terrible didn’t even have lids for the coffee cups
Cons: Having to disposal of my own trash.Lack of amenities in the room
Okay 4.0
Pros: Nice staff
Cons: Bad smell, little dirty, and had roaches
Poor 1.0
Pros: None
Cons: We have reserved. Room at this hotel and because we decided to do a late check-in, they have given our room away… I have my whole family with me and almost midnight and they tell us that they are all sold-out. I have a reservation and I guaranteed our room with my credit card on file and still told me that they don’t have a room available. No call, email, or any kind of notice that we do not have a room. To my dismay, I wanted to yell at someone. We are all tired from our long trip and I was calling all nearby hotels to see if they have available room. Imagine doing this with a hungry kid and my phone battery is dying. Staff is not helpful at all, and did not even apologize for the inconvenience they have cause. We ended up driving another hour south to go to the next hotel, it’s was a very busy weekend and all the decent hotels nearby are completely booked for the night. I will never ever book here again.
Excellent 8.0
Pros: I breakfast was convenient and goods.
Cons: I understood that the room would be ready at 3:00 and didn’t get in there until 5:30. I i stand that they have no help.
Mediocre 3.0
Pros: The location was pretty convenient to everywhere I needed to be.
Cons: The grounds did not have curb appeal. Lobby subpar. Hotel seemed significantly understaffed, but the front desk was doing the best they could. We were greeted by a terrible odor as soon as we walked into our room, and the room needed to be more clean.
Good 7.2
Vg TC unfortunately sum Tenney Igor Yaletown
Mediocre 3.0
Pros: The location is close to everything you would need such as grocery, pharmacy, access to highway, etc.
Cons: I had to come in cleaning toilets dishes etc. Accommodations paid for were either not readily available or not available at all. Disappointing
Good 6.0
Cons: During quiet hours absolutely no one was quiet and the hotel staff had company also.
Mediocre 3.0
Pros: The staff was really friendly, they really tried to make our stay comfortable.
Cons: The hotel needs some serious work. The bathroom has some bad water damage. The toilet was sunk into the floor and tub creaks like it has pockets of air. I was worried we would fall right through. While we were there the elevator caught fire and we had to evacuate. While we were waiting to go back inside one of the other guests was very irate and kept screaming at the other guests. There is a dish washer in the room but they wouldn’t give us any soap to use it. The refrigerator in the room would get so cold the eggs would freeze and then it would thaw and there was a huge puddle on the ground.
Okay 4.0
Pros: It was immediately available, and close enough to my destination. The locations made it easy to access restaurants, gas, the highway and shopping.
Cons: The price was a little on the expensive side compared to the quality of the room. And the room had a stale smoke smell that was overwhelming.
Okay 4.0
Cons: We got there and were given a room with one bed and a pull-out couch. When I booked 2 beds with a pulled-out couch. Then had to wait another 10 minutes when check-in is at 3 pm I was checking in around 10 pm. Then The room we got had a refrigerator that linked in at the bottom water was eery where.
Poor 1.0
Pros: Staff
Cons: I booked to rooms.The first room had bedbugs they put me in another where the toilet didn't flush. My second was dirty when I wiped down with Lysol wipes and reeked of bleach and funk together and I had a newborn with me. Awful!
Excellent 9.0
Pros: It¿s always pretty quite, friendly people and staff
Cons: Room was full of cat hair.
Mediocre 3.0
Pros: Nothing
Cons: Customer service no update about not having pool low d on hotel search bedskirt was all ripped on the side hall way smelled like cat pee the whole time I was there
Excellent 10.0
Pros: Very convenient wash room
Cons: I am up charged by the website, for the same room on the same day it¿s cheaper from other peoples phone. Would be nice to get actual discounts on my room.
Good 7.2
Denise was awesome she was the housekeeper very friendly
Excellent 10.0
Pros: Price
Cons: No
Mediocre 3.0
Pros: The location is dope & hotel isn't shabby.
Cons: Staff always seem to have an attitude. Housekeeping never came to clean our room & didn't change sheet. We cleaned our room. Continuously went to front desk to get supplies. Staff acted as if they couldn't give discount & we did housekeeping job for them.
Excellent 10.0
Pretty good hotel nice rooms very quiet nice staff Especially me Tiffany at the front desk
Excellent 10.0
Pros: The staff
Cons: No
Excellent 10.0
Pros: The staff
Cons: We can’t live here
Excellent 10.0
Pros: The beautiful staff at the front Desk From start to finish the staff was great there was always there to help you
Cons: No I pretty much like It and I will return back soon
Okay 5.0
Pros: The staff is nice
Cons: The rooms smell weird. It is not worth the amount of money paid
Okay 4.0
Pros: The price and the fact that it had a refrigerator.
Cons: Yes the receptionist said my room was sold out and she would give me a upgrade which was a downgrade. It had black stuff in the bathroom. It didn’t have lock at the top of the door.
Poor 1.0
Pros: Nothing
Cons: Everything
Poor 1.0
Pros: Nothing
Cons: Yes Old and dirty I just won't go back there ever again
Excellent 8.0
Pros: Location, staffs, refrigerator cleaning and kichen..near one place of shops.
Cons: When enter the room, it smells like smoking room. I am not sure what smell was.
Mediocre 3.0
Pros: Good location
Cons: Staff rude at my arrival : charged $ 100 guarantee deposit. An amount not backed up in the hotel brochure(up to $40) Breakfast was ridiculous : granola bars and muffins.
Excellent 8.0
Pros: The staff is outstanding!
Cons: Needs some cosmetic work.
Poor 1.0
Cons: Manager was not helpful with the refund. They loss future 8 rooms books for 2 days a week with my business travel companions.
Okay 5.0
Pros: Staff is pleasant
Cons: Horrible with keeping promises especially as it relates to room cleaning.
Poor 1.0
Pros: Absolutely horrible will never stay there again!!!!
Cons: Everything..... stunk, men running in and out, elevator broke, police surrounding vacinity
Good 6.0
Pros: Friendly staff
Poor 1.0
Pros: Staff was rude!!! Will never stay ther again...
Cons: STAFF
Good 6.0
Pros: Good location
Cons: Minimum breakfast, even for grab & go. At check in we were given a list of what they did NOT have rather than a list of what they did have . Toilet in my room would not flush & there was a leak in kitchen. They switched my room.
Good 7.0
Cons: They did not have cribs available
Mediocre 3.0
Cons: Air condition does not work properly, sink will not stop running and its hard to find someone at front desk.
Good 6.0
Pros: Location had a fridge and microwave
Cons: Could have been cleaner // did not feel safe at this location
Good 7.0
Pros: The size of the room and the layout or quite unique. It made me feel like I was staying in a cute little apartment
Cons: The hotel had two holes in the ceiling in the hallway, which seemed a bit strange. Also the heating unit and a huge crack in the seals next to the window unit, making cold air come into the room.
Excellent 10.0
Pros: The Front Desk Was Very Friendly And The The Rooms Are Extremely Clean And Well Maintained,We Really Enjoyed Our Stay,We Look Forward To Staying Here Again.
Cons: Everything Was Excellent
Mediocre 3.0
Cons: The pool was not operational. The "free breakfast" was hot water and oatmeal packets. The cable tv was about 15 channels, half of which were local news stations. And one of our rooms smelled HORRIBLE!!! Like sour kraut and feet.
Mediocre 3.0
Pros: Never cleaned our room. I told them 3 times that the toilet was not flushing. They never fixed it. I man on 4 o'clock was an awesome worker. He took care of everything I asked to taken care of on day shift.
Cons: Them not doing there jobs
Poor 1.0
Pros: The coffee was great, and the staff were courteous
Cons: After checking in, we found a suspicious brown smear on the headboard behind the pillows. Our room was filthy. One of our room lights was out, no one bothered to fix it. It was noisy at night. There was gaping holes in the ceiling near the elevator
Okay 4.0
Pros: Front View
Cons: Light bulb was out in bed light, no phone to contact desk/tech/service support, fire alarm hanging out of cieling possibly inoperable.
Good 7.0
Pros: I went in with low expectations, but it was good as 2 Star hotel can be. Excellent value. Large, clean, spacious rooms. Nice kitchenette. The property is located right off of the highway, so you might want to request a room on the opposite side.
Good 7.0
Pros: The kitchen with an oven! The kitchen was worth what I paid. Without the kitchen, I would not want to pay more. Remodeling would make this hotel a great place.
Cons: The lobby was not appealing and has an unpleasant odor.
Excellent 8.0
Pros: It is a nice hotel.
Cons: It is advertised as a free breakfast but it is not really a free breakfast. They do not have cereal or toast. They only have muffins and coffee.
Good 6.0
Pros: Room was spartan but spacious, comfortable bed, full kitchen, very friendly staff.
Good 7.0
Pros: The staff was excellent. It is too bad the management doesn't provide the necessary kitchen Gear.
Cons: Breafast is just a snack. Most days very Little was available.
Okay 5.0
Pros: Full kitchen
Cons: Small bathroom and out dated.
Okay 5.0
Pros: Property needs work. Staff is outstanding
Cons: Could use some work. Mold on ceilings cleaning not the best
Okay 5.0
Pros: Location
Cons: No room service, no ice machine, pee on the toilet seat
Okay 5.0
Pros: Pool was clean. Horrible free breakfast. There was only coffee and instant pkgs. of grits. Nothing else. There was trash everywhere outside all over the ground. Wverywhere! We stayed for 2 days and the same trash was still there from the time that w go
Okay 5.0
Pros: Convienant location to the interstate. When I was done there, I just wanted to leave.
Cons: The door had a large gap, from the lock not being fully intact. The shower had no bath mat. The TV had no remote. The bottom of the kitchen sink had rust. The beds there are usually hard. The A/C unit is old, and had broken controls.
Mediocre 3.0
Pros: The location
Cons: For an extended stay it had barley any dishes the breakfast was granola bars the pool was broken and we had 2 pillows
Okay 5.0
Pros: Staff was friendly
Cons: The room was not clean there was hair in the shower and the bathtub flooded
Mediocre 3.0
Cons: 1st room was still dirty, second room was ok but smelled strange. Pool was closed was told they wouldn't be able to open it until it was vacuumed but nobody was available to vacuum
Mediocre 3.0
Pros: Kitchen and full size frig.
Cons: No ice machines in hotel, room only had 1 bed for two people(teen and adult), Grab and Go breakfast was a joke ;nothing a child would eat, attempted break in of first room, was moved but still did not feel safe, No counter top space in bathroom.
Good 6.8
Pros: The front office staff was very friendly, professional. We got to town early and we were able to go ahead and check in. The cost of the room was very affordable.
Cons: I know the hotel is being remodeled so tried to be more understanding of the situation. But, we did not get our room cleaned (no clean towels, no bed made, etc.) We stayed for two nights but there were no glasses for even a glass of water at night. No ESPN, so no Monday night football .

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