Overview

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Hotel Cielo

Calle 4 entre la 5a y 10a Avenida, 77710 Playa del Carmen, QR, Mexico
+52 984 873 1227

$148+

Overall guest ratings

8.3/10 Excellent
based on 132 reviews

Review highlights

  • 9.3
  • 9.0
  • 9.0
  • 4.9

Good to know

  • Great reception
  • Friendly service
  • Beach nearby

Nearby

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    About

    Placing you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park, Hotel Cielo offers an airport shuttle (available 24 hours) for MXN 850 per person. For a bite to eat, guests can check out Carboncitos, which serves breakfast, lunch, and dinner.

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    Amenities

    • Free Wi-Fi
    • Car hire
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Storage available
    • Terrace/Patio
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    based on 132 reviews
    • 9.3 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to sightseeing."
    • 9.0 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
      9.3 "93% said the reception staff was great."
    • 8.0 "Generally very clean."
      7.5 "75% said rooms were clean."
      8.6 "86% thought it was clean."
    • 6.3 "Rooms are ok."
      6.9 "Beds were acceptable for 69%."
      5.4 "For only 54%, the bathroom was ok."
      5.0 "Only 50% thought the furniture was functional."
    • 4.9 "Not very comfortable."
      3.1 "69% thought it was too noisy."
      3.8 "62% said rooms were small."
    • 2.9 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    based on 117 reviews
    • 9.4 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
    • 9.2 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.5 "95% said the reception staff was great."
    • 9.1 "Food is to die for."
    • 8.8 "Beach is lovely."
    • 7.9 "Good cleanliness."
      7.3 "73% said rooms were clean."
    • 6.2 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
    • 4.8 "Not very comfortable."
      3.5 "65% said rooms were small."
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    Overall rating

    8.1 Excellent
    based on 14 reviews
    • 9.4 "Terrific location."
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Great reception"
    "Friendly service"
    "Beach nearby"
    data provided by TrustYou

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