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Playa del Carmen car hire

Driver's age: 26-65
gio 20/6
gio 27/6

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Cheap car hire in Playa del Carmen

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Mini
Economy
Compact
Intermediate
Standard
Full-size
Luxury
People mover
Passenger van
SUV
Commercial
Pick-up truck

KAYAK’s top tips for hiring a car in Playa del Carmen

  • Playa del Carmen, Mexico is a beautiful vacation destination for many people, but it is also a remote place which is easiest explored and discovered on your own four wheels. Rent a car for your time in Playa del Carmen to benefit from the flexibility and freedom it can give you. Also bear in mind that the nearby Theme Park and Amusement Park are best reached by car in less than a quarter of an hour and cannot be reached by public transport easily.
  • Even though International Airport Cozumel is closer to Playa del Carmen in miles, the best choice is to fly into Cancun International Airport and rent a car from their on-site car hire center, which features the most car agencies in the vicinity including Alamo, Thrifty, and Avis. The drive to Playa del Carmen will take about 45 minutes and goes along the coastal 307 road.
  • Driving in Mexico can be daunting for some travelers at first, with safety concerns and the Mexican police who are known to be especially strict with tourists from abroad. However, as long as you adhere to the speed limits, check the car is properly insured, and have all the right documents in place, driving in Playa del Carmen should be no problem; travelers will get to explore the beautiful Tulum Ruins and more within their own time frame and with peace of mind.
  • During the morning hours, traffic mostly keeps flowing in Playa del Carmen, but there is some increased traffic during lunch time, around 11am-1pm, when the Cancún/Mexico 307 can get especially clogged up. In the afternoon between 3 to 6pm, traffic also increases regularly during the weekdays so, if possible, try to avoid going out during these times, or circumvent the traffic via the many little side alleys.
  • Book your car hire in Playa del Carmen at least 1 day before your trip in order to get a below-average price
  • Economy hire cars in Playa del Carmen are around 58% cheaper than other car types, on average

Playa del Carmen car hire experiences: the best tips from KAYAK users

Insights shared by verified travellers who hired a car in Playa del Carmen 
Verified travelerJan 2024
Don't book with Alamo. We changed to Easyway , they were very friendly and helpfull
Verified travelerFeb 2024
Don’t book through booking services, you need to book direct, best to speak to the specific office directly. This is pretty much true of all the car rental places.
Verified travelerJan 2024
Book ahead of time. Call to confirm with office, despite email confirmation that this is not necessary.

FAQs about hiring a car in Playa del Carmen

  • What type of car is recommended for driving in Playa del Carmen?

    Playa del Carmen is one of the most beloved tourist destinations in Mexico for one main reason: the wonderful sunshine and scenic beaches. Make the most out of your stay there and rent a convertible to get the most out of the summer feeling. It may be advisable to not opt for the most expensive car to decrease the risk of being targeted by thieves.

  • What’s the speed limit in Playa del Carmen?

    Speed limits are given in km/h in Mexico and are clearly marked throughout. They must be adhered to at all times. Unless otherwise indicated, speed limits dictate 60 km/h (37 mph) on streets which do not indicate a clear limit, up to 90 km/h (56 mph) on rural roads with two lanes, and up to 110 km/h (68 mph) on highways.

  • Where are the best places to park in Playa del Carmen?

    Finding a parking spot in central Playa del Carmen can be tricky, but street parking is possible, especially on the northern side of the city. Remember to never park on the street where there is yellow curb, as the car would most likely be towed! There are also public parking lots, such as the Parking Lot in Calle 8 Nte 2 or in 15 Avenida Nte LB, which are always a good choice.

  • How much is the price of fuel in Playa del Carmen?

    The average price of fuel in Playa del Carmen is $7.85 per litre over the past 30 days. Filling up a tank of fuel costs between $94 and $126, depending on the car size.

  • What is the most popular car hire in Playa del Carmen?

    Economy (Volkswagen Polo or similar) is the most frequently booked car hire type in Playa del Carmen.

  • Which car hire agencies are at Cancun airport (CUN)?

    Car hire companies onsite at Cancun airport include NextCar, Priceless, Enterprise Rent-A-Car, MEXRENTACAR, Routes Car & Truck Rentals and Thrifty.

  • Which car hire companies will pick you up at Cancun airport (CUN)?

    Car hire companies that offer shuttle or pick-up services from Cancun airport to off-airport locations include Enterprise Rent-A-Car, MEXRENTACAR and Thrifty.

  • How can I find car hires near me in Playa del Carmen?

    Take a look at our extensive car hire location map to find the best car hire deals near you.

  • How much does an Economy car hire cost in Playa del Carmen?

    An Economy car hire in Playa del Carmen costs $26 per day, on average.

  • How much does an Intermediate car hire cost in Playa del Carmen?

    An Intermediate car hire in Playa del Carmen costs $62 per day, on average.

Playa del Carmen car rental reviews and directory

Budget

3.5

Best rated

Cleanliness

4.3

Comfort

4.2

Pick-up/Drop-off

3.5

Value for money

3.7

5 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

Av 10 Sur Plaza Paraiso

+52 998 803 1901

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Calle 1 Entre 15 Y 20

+52 984 803 1901

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Calle 4 Notre

+52 984 879 4137

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Fed Cancun Chetumal Km 296

+52 988 246 2014

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Paseo Xaman Ha, Lt. #2

+52 998 246 2014

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Filters

Reviews

2.0 Poor

Jan 2024

KAYAK
When I arrived, they told me that they did not have the car. i then went to the rental agency next door and they coincidentally has the same car at but at double the price. The cars all came from the same lot and had no Budget or other agency stickers to distinguish one from another. When I returned the car, there was a person waiting for the car who has just experienced the same scam.: rented online from Budget at one price, was told there was no such car on arrival, went next door and paid double for fhe same car. Total scam.

2.0 Poor

Apr 2021

KAYAK

Pros:

The staff were friendly.

Cons:

The car wasn't there. There was no rental, the reservation wasn't honored. And even if they had had a car they would have demanded an extra $22/day in mandatory insurance that was never indicated in the rental agreement and would have priced them out no matter what.

2.0 Poor

Nov 2019

KAYAK

Pros:

Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.

Cons:

Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.

4.0 Mediocre

Dec 2018

KAYAK

Cons:

They didn’t have the booked car available so we had to pay extra for another car which wasn’t in the best shape. Staff At the return wasn’t very friendly nor helpful.

2.0 Poor

Apr 2018

KAYAK

Pros:

Air conditioned office

Cons:

They tried to quadruple the price with hidden costs when we went to pick up our car! We cancelled as we couldn’t afford it and ended up with no car.

2.0 Poor

Apr 2018

KAYAK

Cons:

After more than one month of returning the car, I still have not received my $1500 deposit back, despite no damages. This is illegal.

1 out of 11

Avis

6.6

Cleanliness

8.8

Comfort

7.7

Pick-up/Drop-off

6.4

Value for money

7.3

11 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

1ra Sur Por 5ta Av Zona

+52 984 168 2734

Monday08:00 - 18:0015:00 - 18:00
Tuesday08:00 - 18:0015:00 - 18:00
Wednesday08:00 - 18:0015:00 - 18:00
Thursday08:00 - 18:0015:00 - 18:00
Friday08:00 - 18:0015:00 - 18:00
Saturday08:00 - 18:0015:00 - 18:00
Sunday08:00 - 18:0015:00 - 18:00

Av 10 Mza 26 Lote 2 Col Gonzalo Guerrero

Opening times not available

Avenida 10 Calle 2 Y Calle 4

+52 984 876 2612

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Avenida 10 Manzana 26

+52 984 688 8154

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Carretera Cancun-Tulum Km 299

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Carretera Fed 307 Km 306 Punta

+52 984 803 8081

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Km 282 Puerto Juarez-L21-3

+52 984 188 0008

Monday15:00 - 18:0008:00 - 18:00
Tuesday15:00 - 18:0008:00 - 18:00
Wednesday15:00 - 18:0008:00 - 18:00
Thursday08:00 - 18:0015:00 - 18:00
Friday08:00 - 18:0015:00 - 18:00
Saturday08:00 - 18:0015:00 - 18:00
Sunday15:00 - 18:0008:00 - 18:00

Km 282 Puerto Juarez

+52 984 159 1600

Monday08:00 - 18:0015:00 - 18:00
Tuesday15:00 - 18:0008:00 - 18:00
Wednesday15:00 - 18:0008:00 - 18:00
Thursday08:00 - 18:0015:00 - 18:00
Friday08:00 - 18:0015:00 - 18:00
Saturday15:00 - 18:0008:00 - 18:00
Sunday15:00 - 18:0008:00 - 18:00

Lote 4 Manzana 73

+52 984 803 8081

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Paseo Xaman-Ha Mzn.25 L-207

+52 984 873 3843

Monday08:00 - 18:0015:00 - 18:00
Tuesday15:00 - 18:0008:00 - 18:00
Wednesday15:00 - 18:0008:00 - 18:00
Thursday08:00 - 18:0015:00 - 18:00
Friday15:00 - 18:0008:00 - 18:00
Saturday08:00 - 18:0015:00 - 18:00
Sunday15:00 - 18:0008:00 - 18:00

Tulum Playa D Carmen Km 294

+52 984 803 8081

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Filters

Reviews

4.0 Mediocre

Mar 2024

KAYAK
Hours of operation at my Avis location did not reflect the time advertised online. Had to return back the following day to drop off the vehicle.

10.0 Wonderful

Jan 2020

KAYAK

Pros:

YES, all was good and they spoke english, a real bonus!

Cons:

Pick up process was longer than expected, return was quick and easy

10.0 Wonderful

July 2022

KAYAK
When you rent a car in Mexico, Avis is the way to go. In Mexico, there is a mandatory liability insurance required by law. That insurance is rarely covered by your personal insurance and is provided by the car rental company. If you rent with other company, they will charge you that insurance at very high costs (an extra at your initial booking price). But at Avis Mexico, there are no bad surprises. That insurance is always included in the online booking price. Again, Avis is the way to when you are renting a car in Mexico.

10.0 Wonderful

Nov 2021

KAYAK
Avis staff is great. knowledgeable and friendly. I had a great experience with them

4.0 Mediocre

June 2021

KAYAK

Cons:

The reservation was clearly indicating a drop off in a different city and the price did changes already when booked this way. We were charged double when we pick up because the drop off in diff city wasn’t actually charged according to Avis, this impacted our budget for the vacation, obviously we could not cancel the reservation cause all out itinerary was planed.. Then, the agency and location indicated in the avis summary was a location that is closed for one year now, we lost time and money going there and we had to go to another agency at the other side of the city that was actually next to where we came from. I will never book again through Kayak again and double check any information supplied by Avis

1 out of 2

NU Car

5.5

Cleanliness

7.0

Comfort

7.0

Pick-up/Drop-off

6.0

Value for money

8.0

2 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

Avenida Primera Norte Local 3

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Local 24, Manzana 81 Lote 1, Condo Aldea Thai

+52 998 253 6112

Opening times not available

Filters

Reviews

10.0 Wonderful

June 2022

KAYAK
great service made everything so easy

2.0 Poor

June 2022

KAYAK
- Reserved and paid for a 7-passenger SUV. At pick-up get indication, they do not have any SUVs available, but could geve me 2 cars for the same price. How is one person supposed to drive 2 cars? 2 cars would also require 2 sets of insurance charges and gasoline. Decided to take 1 car, with a refund for difference from reservation. Response: We cannot refund anything, Kayak makes reservations without consulting us, you need to talk to Kayak, nothing we can do. - Car received: White, auto, Nissan Sentra 4 door. Car was clearly in accident, bumpers were discolored/misaligned relative to body, car had multiple dents on doors and trunk. Car had a flat overnight, when service came to replace tire (same guy from desk at agency) it was clear the rim was bent, reason for flat tire. Car was driven to hotel and back, did not feel save driving it. - Upon return, a bump in front tire was identified, rep indicated it would require replacement and charge against deposit. Upon review of video taken during pick-up, realized the bump was on tire originally. When shown the video, representative refused to recognize it and recommended filing a claim to the insurance company so tire would be replaced. Refused to file a fraudulent claim for damage that was clearly in the car previous to delivery, that was not appreciated by representative. Car return required 2 hours, time lost from vacation for a car that was barely used. - NU car rental is not the name of the company providing the car, name is American car rental. It is not a good idea to provide incorrect car rental company information to customers, there is no graphical or visual indication at the American car rental agency indicating it support rentals for NU car rental company. - Worst experience with a car rental in over 20 years. - Rent directly with car rental companies, do not recommend using Kayak based on this experience.

8.0 Very Good

Feb 2022

KAYAK
The only issue was that Nü Car Rentals doesn't exist anymore, you go to America Car Rentals to get the car but once there everything was perfect

2.0 Poor

Oct 2021

KAYAK
Reserved automatic van for transporting five guys acround. When I arrived they had nothing close to that and our only option was a stick shift Nissan Versa…. Had to waste more time finding another option at another provider on short notice. 😖

1 out of 2

keddy by Europcar

5.0

Cleanliness

5.0

Comfort

5.0

Pick-up/Drop-off

5.0

Value for money

5.0

2 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

Carr Federal Chetumal

+52 998 877 2100

Opening times not available

Playa Del Carmen, Quintana Roo- Calle 8, Lote 10, Entre Av.15-Av.10

Opening times not available

Filters

Reviews

2.0 Poor

Jan 2022

KAYAK
Very bad. And ripoff

1 out of 1

MEXRENTACAR

4.0

Mediocre

2 reviews

Cleanliness

4.3

Comfort

4.3

Pick-up/Drop-off

3.6

Value for money

4.3

3 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

5ta Avenida, Entre 14 N y 16 N

+52 334 170 8243

Opening times not available

Carretera Federal Cancún-Playa del Carmen Km 48

+52 334 170 8243

Opening times not available

Playa Del Carmen Airport

+52 33 4624 2114

Opening times not available

Filters

Reviews

2.0 Poor

Mar 2021

KAYAK

Pros:

Nothing to like. The office wasn't at the address listed. I asked for help finding it and was told by a local man that they moved to a different location about a block away. He led me there and the office was closed even though I was scheduled to pick up my car. I called the number, left a message, and no one ever called me back, ever. After two hours of waiting I went to the next closest car rental place. The man at the counter said MexRentaCar is notorious for taking more reservations than they have cars, closing the office when they run out, and not notifying people they're out of cars.

Cons:

Have a car for me since I had a confirmed reservation, answer your office phone, stay open during your posted hours, notify me of any issues, work your tail off to ensure you have cars for every reservation.

6.0 Okay

Apr 2022

KAYAK
The process at pickup took over an hour and a half in a tiny little room with only one desk worker. Then we had to wait for them to wash the car. When it was time to return the car they tried saying there was a new scratch and we showed them the pics we had taken upon pickup and they then believed us. Returning the car took about 25 minutes.

1 out of 1

Payless

3.6

Cleanliness

3.2

Comfort

4.4

Pick-up/Drop-off

3.6

Value for money

3.6

7 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

Av 10 Sur Plaza Paraiso

+52 998 803 1901

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Av Norte Mza .62 Reg33 #15

+52 998 886 2812

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Calle 1 Entre 15 Y 20

+52 984 803 1901

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Calle 4 Notre

+52 984 879 4137

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Calle Plaza Marina Local 40

+52 984 873 1395

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Carr. Cacun Chetumal Km 309

+52 998 246 2014

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Paseo Xaman Ha, Lt. #2

+52 998 246 2014

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Filters

Reviews

4.0 Mediocre

Apr 2024

KAYAK
Car was dirty, lots of body damage, but staff friendly.

2.0 Poor

Nov 2017

KAYAK

Pros:

This was a complete joke. I asked my boyfriend and roomate, while booking my car rental on Kayak if it was legit, and they assured me it was. Well... It wasn't. I arrived to the car rental shop 'Pay Less Car Rental' to a very rude man, telling me he didn't have my reservation. Even though I had a confirmation number. So after digging he tells me the Luxury SUV we rented, they have never had had in stock. And all that was available was a low end small car. Considering I had 5 people waiting on me to take an 2 hour road trip, I had no choice but to take the car. This car should not be on the road, its old, rusty, dented, and dangerous. The seat belts don't work, It is standard and it barley switches gears, the windows leak, the lock on the drivers door barley unlocks, the wipers don't work, the lights are so dim I can't drive at night, and SO much more. This vehicle is an absolute JOKE and should be taken off the road. At this point I am under the impression that Kayak is not even close to legitimate, and it is a waste of time to book something, that doesn't even exist.

Cons:

Everything

2.0 Poor

Jan 2017

KAYAK

Cons:

price was way higher than advertised. I didnt rent a car because of it

2.0 Poor

Jan 2017

KAYAK

Pros:

Nothing

Cons:

Three of us with families reserved three vans at plays del Carmen, Mexico to drive to chichen itza. We have confirmed reservation numbers from kayak. When we went three to pick vans the didn't even know that we are coming. He had no vans cars or anything to rent to us. All three families stranded middle of no where with kids. Avoid at all cost. Kayak should ban them.

2.0 Poor

Dec 2016

KAYAK

Pros:

Absolutely nothing.

Cons:

There was a language barrier which normally isn't a big deal and is to be expected. But they told me the final contract could be printed in English which was the only reason we decided to go with them. After payment and a $250 USD hold on our card for the car, they said it can't be printed in English. Too late now, had to go through with it. It was a 3 hour ordeal to get the rental as well. After we turned it back in they said the deposit would be back in our account within 2 days. 5 days later and we're still not seeing the money hit our account. Go with a reputable company. Hertz was right down the street and would have been a much better option.

2.0 Poor

Dec 2016

KAYAK

Pros:

Nothing to like.

Cons:

I booked a one day car rental for 10$. When I got there, internet was down and the agent told me that there was no way I could rent the car for $10. He said the rental would be much more, and that insurance was required and it was 78$ USD. He was not willing to honor the booking details at all.

1 out of 3

Infinity Car Rental

3.6

Cleanliness

3.6

Comfort

3.6

Pick-up/Drop-off

3.6

Value for money

3.6

2 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

3 10th St, Mz 27 Between 2nd And 4th St.

Opening times not available

Calle 10 Mz 27 LT 3 entre calle 2 y 4

+52 984 803 3748

Opening times not available

Filters

Reviews

2.0 Poor

Mar 2024

KAYAK
Two hour wait with one customer in front Car delivered dirty Car did not run properly. Had engine issues immediately.

2.0 Poor

Dec 2023

KAYAK
I liked nothing. The car was not available when I arrived in the office.

10.0 Wonderful

Nov 2023

KAYAK
Simplicity and price

2.0 Poor

June 2023

KAYAK
Absolutely terrible and more like a scam than a reputable company!

1 out of 2

Europcar

3.5

Cleanliness

4.1

Comfort

4.7

Pick-up/Drop-off

3.9

Value for money

3.7

6 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

Calle 10 Manzana 35, Lote 2-05, Local 6 Col. Centro Playa del Carmen Solidaridad Centro Comercial Plaza Paraiso

+52 984 157 9197

Opening times not available

Carr Federal Chetumal

+52 998 877 2100

Opening times not available

Carretera federal Chetumal Perto Juarez Km 300, Playa del Carmen / Solidaridad, Quintana Roo CP Dentro del Hotel Bluebay

+52 984 179 9252

Opening times not available

Oficina virtual, comunicarse al: +52 (984) 873 2820

+52 984 873 2820

Opening times not available

Playa Del Carmen, Quintana Roo

+52 984 873 2820

Opening times not available

Predio Limonar, Fraccion 2, Acceso Xcalacoco Playa del Carmen, QROO

Opening times not available

Filters

Reviews

2.0 Poor

Feb 2024

KAYAK
Do NOT book with them! They will steal your money. Horrible service

3.9 Poor

July 2021

KAYAK
They will find a way to make you take their insurance! You'll need a letter from your insurer describing in detail what they are covering.

2.0 Poor

May 2021

KAYAK

Cons:

The address is not correct, the car does not exist and the price is 60 usd (instead of 41 usd) for a cheaper category of car, plus i have to pay the insurance cause they don’t accept the insurance of the credit card. It’s a fraud.

2.0 Poor

May 2021

KAYAK

Pros:

Super rude staff (young guy)

Cons:

Staff was so rude that we decided not to rent there and go somewhere else.

2.0 Poor

Mar 2021

KAYAK

Pros:

Nothing

Cons:

STAFF WAS EXTREMELY EXTREMELY CANNOY SAY IT ENOUGH EXTREMEEEELY RUDE! NEVER EVER AGAIN!

2.0 Poor

Jan 2021

KAYAK

Pros:

NOTHING! They did not have a car for us! They confirmed that a reservation was made in our name but told us that since the car was not paid for in advance, car was given out to someone else. The site did not request payment at the time of reservation. They offered to give us another car for triple the cost! They told us that you should never use a third party site like Expedia or Kayak so don't waste your time making reservations with this company, they were not even sorry that we got stranded without transportation.

Cons:

Honoring the reservation!

1 out of 8

National

3.5

Cleanliness

5.1

Comfort

4.4

Pick-up/Drop-off

4.8

Value for money

3.9

3 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

Av Constituyentes 2

+52 984 877 2900 ext. 244055

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Av. Constituyentes #1

+52 984 873 4000 ext. 3055

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

C 3 Sur 229 Mza 16 Lt 2

+52 984 873 0883

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Filters

Reviews

2.0 Poor

May 2021

KAYAK

Pros:

Nothing

Cons:

I saw a price online and when I went to the shop they asked me for an insurance and I had to pay double the price of the car. I’ve never had this situation in over countries

2.0 Poor

Mar 2021

KAYAK

Pros:

They didn’t actually have any cars to rent out even though they had multiple listings online.

2.0 Poor

Jan 2021

KAYAK

Cons:

The office is hard to find and upon return they made my wife wait outside due to Covid ( even though when we came to pick up the car we were both allowed in the office). Furthermore I waited in the office for half an hour for them to give me my paperwork after asking twice for it they kicked me out. I now have the entire $2500 deposit pending on my credit card. Meanwhile we barely caught our flight back to the states thanks to this terrible experience.

8.0 Very Good

May 2022

KAYAK
The car was clean and had no problems and the pre-inspection was thorough. That gives a very comfortable feeling It would have been more comfortable if the tank was full. We now had to stop for gas soon after we picked-up the car

2.0 Poor

Apr 2022

KAYAK
They tried to overcharge us. They took ages to assist us. Super bad manners and attitude. Never ever recommending this to anyone.

2.0 Poor

Dec 2021

KAYAK
We never used it. We tried to cancel, and were unable to. I feel the website is deceptive, and will not use again.

1 out of 3

Alamo

3.2

Cleanliness

4.0

Comfort

4.0

Pick-up/Drop-off

2.8

Value for money

3.1

One location in Playa del Carmen

Show locations

Locations in Playa del Carmen

5a Ave Norte Esq Calle 6 Norte

+52 984 803 1239

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Filters

Reviews

2.0 Poor

Feb 2024

KAYAK
They didn’t have a car

2.0 Poor

Jan 2024

KAYAK
We reserved a car and there was no car available.

2.0 Poor

May 2021

KAYAK

Cons:

They did not have a car for me

2.0 Poor

May 2021

KAYAK

Cons:

You should communicate more with each other. In the rental: 1) they didn't have the car at all 2) the price was much higher (from 75 to 185 dollars) I was told that you know it but do not regard it. Make it better please. We solved it directly with Hertz in the end. Have a nice day! Petr

4.0 Mediocre

May 2021

KAYAK

Cons:

When I arrived to pick up my car rental reservation they did not have a car available and had me wait over 20mins to even get that information when they knew the entire time.

2.0 Poor

Mar 2021

KAYAK

Pros:

Nothing

Cons:

they didn’t have the car ,that we rented at least a month ago. And they couldn’t have cared less. We had to take a bus to get to our destination

1 out of 4

Hertz

3.1

Cleanliness

4.1

Comfort

3.7

Pick-up/Drop-off

3.2

Value for money

3.0

7 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

5 Avenida X Calle 28 Nte

+52 800 709 5000

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Area Comercial Hotel Xcaret

0180 0709 5000

Monday07:30 - 19:00
Tuesday07:30 - 19:00
Wednesday07:30 - 19:00
Thursday07:30 - 19:00
Friday07:30 - 19:00
Saturday07:30 - 19:00
Sunday07:30 - 19:00

Av 10 Norte Esq 14 Nte Bis

+52 800 709 5000

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Av. 15 Local 41pb

+52 999 911 8040

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Central De Autobuses

+52 800 709 5000

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00

Paseo Xaman Ha Mza. 25

+52 800 709 5000

Monday07:30 - 19:00
Tuesday07:30 - 19:00
Wednesday07:30 - 19:00
Thursday07:30 - 19:00
Friday07:30 - 19:00
Saturday07:30 - 19:00
Sunday07:30 - 19:00

Quinta Ave. & Calle 10

+52 999 911 8040

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Filters

Reviews

2.0 Poor

Aug 2020

KAYAK

Pros:

They NEVER HAVE THE CAR you order AND they try to upsell you $1000 pesos per day... THEY SUCK, NEVER RENT THERE... NEVER... You show up there and you're in a JAM if you're tight with time... They GOT YOU BY THE BALLS and upcharge...

2.0 Poor

Jan 2020

KAYAK

Cons:

They charged triple of what reservation confirmed. Dont trust1

2.0 Poor

Jan 2020

KAYAK

Pros:

Nothing. The car wasn't available. I traveled to pick up the car, and they refused to honor the reservation because they didn't have any cars.

Cons:

Having an accurate inventory. There were no cars.

2.0 Poor

Dec 2019

KAYAK

Pros:

Nothing, they said that they don’t have a car for me. They want to give me a more expensive car instead.

7.2 Good

Oct 2018

KAYAK

Cons:

The Pickup was alwals lates minimum 30 minutes more

7.2 Good

Jan 2017

KAYAK

Pros:

drop off on another location

Cons:

dirty not well balanced and not aligned

1 out of 5

Firefly

2.8

Cleanliness

4.4

Comfort

4.2

Pick-up/Drop-off

3.0

Value for money

2.9

2 locations in Playa del Carmen

Show locations

Locations in Playa del Carmen

Playa del Carmen Airport

Opening times not available

Plaza Tukan Local 4 10a Avenid

0180 0709 5010

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Filters

Reviews

2.0 Poor

Jan 2024

KAYAK
Scam, avoid They said they don’t have a car, and offered another 2000 USD more!

2.0 Poor

Jan 2024

KAYAK
They didn’t have the car we reserved available and said it could take a few days before they did . The only car they had was 5x the price. We ended up with no car.

2.0 Poor

Dec 2023

KAYAK
Very expensive extra charges that you cannot get rid of

2.0 Poor

Dec 2021

KAYAK
They don’t have my car

2.0 Poor

Apr 2021

KAYAK

Pros:

They charge mandatory insurance which is 3 times more than the car rental.

2.0 Poor

Feb 2021

KAYAK

Pros:

The drop off was super quick and efficient.

Cons:

We were quoted $350 we knew the y were going to try to sell us insurance so we got insurance trough our credit card, even with our credit card insurance they wanted to charge us the $350 plus another $850 for insurance for $1200 total!!! When we told them that was ridiculous and started to leave the price suddenly dropped to $750 total which was still twice what we were quoted but we accepted it. Its really sad that they try to take advantage of people on vacation!!

1 out of 6

Thrifty

2.6

Cleanliness

3.0

Comfort

3.0

Pick-up/Drop-off

3.0

Value for money

2.0

2 locations in Playa del Carmen

Locations in Playa del Carmen

Av 10 Esq 16

+52 800 021 2277

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Calle 4 Loc 2, Entre Calles

180 0021 2277

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Filters

Reviews

2.0 Poor

Mar 2021

KAYAK

Pros:

Nothing

Cons:

Everything

2.0 Poor

Mar 2021

KAYAK

Pros:

The pickup time was 8pm and they were already closed.

Cons:

The Firefly representative was so, so rude. Not willing to help, barely wanted to talk to me even though I had a reservation.

2.0 Poor

Jan 2021

KAYAK

Pros:

Absolutely nothing. Even with a reservation, many days in advance, there was no car for us when we arrived at the rental place. On top of that, the thrifty rental office was closed and everything was being operated through the Hertz office. Worst experience I’ve ever had.

Cons:

Nothing went correctly, so technically everything could have been better.

2.0 Poor

Feb 2022

KAYAK
I decided not o pick up the car because the price was not as advertised. The place is a scam

Economy Rent a Car

2.6

Cleanliness

3.8

Comfort

3.6

Pick-up/Drop-off

2.6

Value for money

3.2

One location in Playa del Carmen

Locations in Playa del Carmen

Local 24, Manzana 81 Lote 1, Condominio Aldea Thai

+52 994 803 3748

Opening times not available

Filters

Reviews

2.0 Poor

Apr 2021

KAYAK

Pros:

I paid really more without explication!

2.0 Poor

Apr 2021

KAYAK

Pros:

Economy is an intermediary for other companies in Playa del Carmen, they took the reservation knowing they didn't have cars. I got a mysterious message through whatsapp saying that there were no more cars. When I went to another location for the agency who messaged me, America auto rentals, they did in fact have cars but didn't want to give it at the rate I reserved for, because there were clients willing to pay more.

2.0 Poor

May 2018

KAYAK

Cons:

I got there, and they told me that I had to pay for insurance. I explained that I had insurance through my credit card, they still made me pay for it. Additionally, I had made a reservation with a different return location than the pick up. They decided to charge an additional fee for that as well. The whole process was very difficult and uncomfortable. They make you sign too many papers, more than any other company I used in the past, and they they make copies of your credit card, passport and Driver's Licence.

2.0 Poor

Jan 2023

KAYAK
They are terribly understaffed. Everyone waited in line for over two hours. Very few of us actually got cars. We were told they were out of cars even though we had reserved them. They never even had a record of my reservation from Expedia. We walked away. We should get a refund, but Frankly, I don’t expect one

2.0 Poor

Aug 2022

KAYAK
The people at the office were rude and the lady rolled her eyes at me!! I am actually going to call your office because I am completely unsatisfied with their service. Car was in poor condition and not clean .

2.0 Poor

Aug 2022

KAYAK
Book a full size, agency didnt have it. Try to give me a mid size for the same price as "the solution".

Ace

2.0

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

2 locations in Playa del Carmen

Locations in Playa del Carmen

16 Bis

+52 33 4170 8243

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Calle 10 Mza 24 LT 3

+52 998 886 3145

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Filters

Reviews

2.0 Poor

Nov 2019

KAYAK

Pros:

No one was rude.

Cons:

The pick-up location could have existed.

2.0 Poor

Nov 2019

KAYAK

Pros:

Nothing at all

Cons:

Actually having the car. Instead of arriving and asking for an extra $200

2.0 Poor

July 2019

KAYAK

Cons:

Minivan I had paid for was not available when I arrived. Rate more than doubled after insurance. Finally, the car I got was old and beat up... should have gone with Avis/Hertz; same price at the end of the day...STAY AWAY

2.0 Poor

July 2017

KAYAK

Pros:

Nothing

Cons:

Showed up at 9 and was told there were no carsc and the local branch couldn't cancel the reservation. That we had to call ace directly, which did not route me to anyone helpful. So I couldn't cancel it. Went back 1 hours later, was told I had to wait 3 hours more for a car. By the time I got that car, it was Manual and we didn't know how to drive it. the only automatic they had was $93/ day. They ended up giving me a refund, which they say they couldn't do in the beginning. Also their lot was full of cars!

2.0 Poor

May 2017

KAYAK

Cons:

The price advertised for my rental car was fake. When I arrived at the rental agency, I was told I needed to pay $113 more and put $2,700 as a deposit on my credit card. They also refused to refund me the money I paid on kayak. This is a complete rip off! Kayak needs to do a better job verifying prices beforehand putting it on its website.

2.0 Poor

Nov 2015

KAYAK

Cons:

The place did not exist! We wandered around for hours and asked many locals and they said the place does not exist. My husband called Ace for us and they told us where it was supposed to be. We already were on that street and walked back and forth and it wasn't there. When they connected my husband to the "local branch" it took forever for someone to answer and when someone did it wasn't Ace. What a waste of hours of my trip! Finally I had to rent last minute from another company for a really high rate. Absolute nightmare of a car rental experience.

America Car Rental

2.0

Cleanliness

8.0

Comfort

8.0

Pick-up/Drop-off

2.0

Value for money

2.0

2 locations in Playa del Carmen

Locations in Playa del Carmen

Calle 4 Norte entre Av. 5 y Av. 10 Manzana 4

+52 984 803 3748

Opening times not available

Condominio Aldea Thai Local 24, Manzana 81 Lote 1 entre calle 26 y calle Cozumel

+52 984 803 3748

Opening times not available

Filters

Reviews

2.0 Poor

May 2024

KAYAK
Pick up took almost an hour. They didn't have the van we reserved. Then they held part of our deposit because the drivers seat was barely damp when we returned and claimed they could not rent it out even though it was 5pm and no one was picking up since they closed at 6. Never renting from this company again!

Dollar

2.0

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

2 locations in Playa del Carmen

Locations in Playa del Carmen

Av 10 Esq 16

+52 800 365 1111

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Calle 4 Loc 2, Entre Calles

180 0021 2277

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Filters

Reviews

2.0 Poor

Dec 2020

KAYAK

Cons:

Charging to my credit card did not work. I called my bank and they said there was enough funds. So we could not rent the car and spent hours waiting for nothing.

2.0 Poor

Jan 2020

KAYAK

Cons:

They didn’t have a car for us and left us with no car because it wasnt prepaid!!! Very stressful experience when stating holiday. Last time I book a car on kayak

2.0 Poor

Jan 2020

KAYAK

Pros:

Nothing

Cons:

Dollar didn't have carsnto rent out.

2.0 Poor

Jan 2020

KAYAK

Pros:

Nothing!

Cons:

The car that I rented was not available, and they wanted to give me a smaller car. They said that the price was wrong and instead of the one stated they wanted to charge about 450 dollars instead of 99.

2.0 Poor

Dec 2019

KAYAK

Pros:

I didn't like anything. I booked a car for 100 usd for 5 days. When I arrived I was told that it is 200 usd, as the initial amount did not include taxes and service fees (100%!!!). Also the insurance was + 300 usd. So, instead of 100 it turned out to be 500. It is insane.

2.0 Poor

Dec 2019

KAYAK

Cons:

First the address listed on the Internet was incorrect as they closed that location and have not updated their information. Second they are affiliated with thrifty and firefly so it is all the same company at the location. Third the Internet reservation charge was to be $22 per day. When I got there they were trying to charge $32 per day saying It was the exchange rate which is bullshit because the exchange rate is automatic on your credit card which is about $19 pesos per one US dollar. Four they wanted to charge liability insurance which I did not need as Visa and American Express credit cards cover all collision of rental vehicles. Also if you have a basic car insurance policy in United States it will cover liability. If you take the collision insurance which is about $15-$20 per day then your credit card automatically cancels their insurance. So altogether the rental would’ve been $52 per day. The Representative is very obnoxious and professional. I felt like they were trying to rough arm me to purchase the extra insurance. He said the only way they would not as if they charge my credit card $200,000 pesos about $10,000 USD as a credit card hold until the car returned safely. Dollar thrifty and firefly is a complete scam of business. I’ve dealt with other companies here that are professional and much better and do not haggle.

Fox

2.0

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

2 locations in Playa del Carmen

Locations in Playa del Carmen

5 Avenida Entre 14 Norte Y 16 Norte Bis

0180 0225 4369

Opening times not available

Europcar Calle 10 Manzana 35 Lote 2-05 Local 6 Col Centro Playa Del

Opening times not available

Filters

Reviews

2.0 Poor

Mar 2024

KAYAK
There was no car available and the staff invented many reasons to refuse to rent me a car, as soon as they realised that it was a fox rental

2.0 Poor

Feb 2023

KAYAK
Scam outfit. Insurance is a rip off, quintupling the price. Or, pay a $20 per day fee to waive the insurance! Whaaaaaaa!?!?!!! No thanks. I walked away.

Enterprise Rent-A-Car

8.4

Very Good

No reviews available

Cleanliness

8.0

Comfort

8.0

Pick-up/Drop-off

8.0

Value for money

7.6

4 locations in Playa del Carmen

Locations in Playa del Carmen

Av Constituyentes 2

+52 984 877 2900 ext. 244055

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Av. Constintuyente #1

+52 984 873 4000 ext. 3055

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

C. 3 Sur #229 Mza 16 Lt 2

+52 984 873 0883

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Calle Quinta Avenida, Luis

+52 984 873 4000

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thurs