Royal West Indies Resort

Cons: The staff was very unfriendly.

Enjoyed my stay

Pros: Absolutely beautiful setting it's hard to beat the private beach in front of the hotel.

Cons: I think the staff could use a couple lessons in customer service, it often feels like they were troubled by simple requests.

Excellent resort location for vacation trip, servi

Pros: Overall we were impressed with the Royal West Indies hotel. The rooms feature full kitchen. We had a king bed and a sofa pullout bed both of which were very comfortable. Each apartment features a patio with seating. TVs with cable were available in the living room and the bedroom. It was incredibly spacious -- much more room than we were expecting for a group of 4. They have bikes, kayaks, paddleboards and more for your enjoyment which are all included you just have to sign up for them. The location is prime -- right on the beach in grace bay and walking distance to the grocery store and prime shopping/downtime area. There is also a happy hour at the restaurant from 5-7pm with half-priced drinks. The food was good and not as expensive as most places in Turks and Caicos. Multiple pools and a hot tub were available on site. Would definitely stay here again. Staff were kind and excellent in their customer service.

Cons: Service can be incredibly slow. Our room was often not cleaned until after 3 in the afternoon though the cleaning staff was nice. Towels sometimes weren't available for the beach in the middle of the day. Despite those small things the staff was very friendly and responsive.

Great stay

Pros: The pool was the best part. There was a little shady spot for when it was too hot to be in the sun. It was nice and big and our daughter loved it so much!

Cons: One worker at the towel hut was rude. Limited the number of towels I could take. Ridiculous. The towels are small so 2 per adult and 1 for my toddler didn't seem like I was overdoing it. One towel only covered half the chair.