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SCAT Airlines information
|Top route||Almaty to Nur-Sultan Nursultan Nazarbayev Intl|
Pros: The crew was nice, but the company does not treat passenges as hyumanbs
Cons: Have a spare aeroplane to replace the one out of order
Very problematic trip
Pros: The flight changed from original 3:20 to 4:20 which is expected. But then comes 4:30 the boarding gate never opened and nobody from the Airlines was present to ask questions. I tried to go around and ask different employees of the airport and found out that our plane is not leaving due to wind pressure. At the very same time I noticed that the wind wasn’t really that bad and watched other planes took off without any delay or problems. The gate to our flight opened almost 10 am.
Cons: There should have been announcement for the reason of delay. We he passengers were exhausted but due to the unknown situation, uncertainty and cariocity could not rest or get a little sleep. When arrived at the transit airport, there was no one to explain where to go or what to do about the delay of flights. I went back to the custom police who told me to hurry up because the flight of our final destination is about to take off from the second floor. I rushed to get there and after bouncing around by different windows I was told to go to another security process and read the flight information on the board. I found the board where the name of the city was mentioned but no gate number nor time of flight. Finally after asking questions from different passengers I got on the plane and sat on the seat in a very hot wheather not knowing the time of flight. After half out of exhaustive heat the plane took off. Needless to say, it was a horrible experience.
Delays and surprises ... with poor communications
Pros: Scat handled our baggage well.
Cons: The worst part was the surprise layover to refuel. If I had known there was going to be a 2nd layover, I would not have bought these tickets. I also did not appreciate the long wait in the Almaty where the people at the counter told us a few times that we would leave in '30 minutes'. Altogether, we waited for 5 hours.
When is the flight leaving?
Pros: Smooth flight once we got on board. Helpful, attentive flight crew.
Cons: Again, very poor communications. Although the flight had been delayed by quite a few hours, the departure board never changed from its original times. We never knew if we had time to eat ... or when we were leaving. I wish they had announced our flight in English. We almost missed the flight. This was a stressful layover.
SCAT Airlines route map
Popular flight routes
Top airports served by SCAT Airlines
- Aktau Airport (SCO)
- Almaty Airport (ALA)
- Shimkent Airport (CIT)
- Ust-Kamenogorsk Airport (UKK)
- Atyrau Airport (GUW)
- Taraz Zhambyl Airport (DMB)
- Aktobe Airport (AKX)
- Moscow Vnukovo Airport (VKO)
- Karaganda Airport (KGF)
- Semipalatinsk Airport (PLX)
- Istanbul Airport (IST)
- Pavlodar Airport (PWQ)
- Oral Uralsk Airport (URA)
- Baku Heydar Aliyev Airport (GYD)
- Petropavlovsk Airport (PPK)
SCAT Airlines contact information
- DV IATA code
- +7 (7252) 300 509, 211 827 Call
- www.scat.kz Visit