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Hotels near Cozumel airport

Hotels near Cozumel airport

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Cozumel (CZM) - Cozumel, Quintana Roo, Mexico
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Best hotels near Cozumel airport

Cleanliness
9.2
Comfort
9.0
Facilities
10.0
Location
8.5
Overall
10.0
Overall 9.0 Excellent
Based on 678 reviews
Cleanliness
9.2
Comfort
9.0
Facilities
10.0
Location
8.5
Overall
10.0
Cleanliness
9.1
Comfort
8.6
Location
8.5
Services
8.7
Staff
9.4
Cleanliness
9.2
Comfort
9.0
Location
8.5
Services
9.1
Staff
9.5
Cleanliness
9.0
Comfort
8.9
Location
8.5
Services
8.7
Staff
9.4
Cleanliness
9.4
Comfort
9.0
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
9.3
Comfort
9.1
Location
9.0
Services
8.8
Staff
9.3

Excellent 9.0
Pros: Great hostle! Very pretty, big rooms and a calm atmosphere.
Excellent 8.0
Pros: cozy location
Cons: only 1 shower & toilet for the whole location
Good 7.0
Pros: Nothing fancy, but it's a pretty nice place and a good value and just a short walk from the center of town. I really didn't have much interaction with any of the staff and never met the owner, but we did have some pre check-in communication and he provided easy instruction for entry and the self check-in went smoothly. Although we didn't take advantage of it, they offer car and scooter rentals and made themselves available if we needed anything. I would stay there again.
Cons: The pillows weren't the best, but that's personal and they might be good for some guests. There really wasn't anything to complain about. I keep pretty busy while on vacation and really didn't spend much time there other than for sleeping.
Excellent 9.0
Pros: Room has A/C and fan. Hot shower available. Possibility to refill water bottles in the Common kitchen. A little bit outside of the Center but safe to Walk.
Excellent 8.0
Pros: Flexibility and good communication
Cons: - nothing. All was as expected
Excellent 10.0
Pros: Perfect stay for Cozumel. Highly recommend! The rooms are nice and clean, there is a kitchen you can use and the whole place looks stunning.
Excellent 8.0
Pros: Cleaning
Cons: Not enough light in the room
Excellent 10.0
Pros: I loved that the room had a hammock in it. It was great for midday naps. The location is great because it’s not in the touristy area but close to it. There are so many amazing non-touristy restaurants nearby. The host was super welcoming and helpful. He provided a lot of suggestions on where to go and what to do. There’s a kitchen that you can use when the staff aren’t using it. Also, I love that this place actually is concerned with sustainability and makes an effort to limit their footprint.
Cons: Nothing. It was great.
Caribo Cozumel - Cozumel
Rated no. 1
9.0
Excellent 9.0
Based on 678 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.2
Location
8.0
Overall
10.0
Services
9.2
Overall 9.0 Excellent
Based on 136 reviews
Cleanliness
9.5
Comfort
9.2
Location
8.0
Overall
10.0
Services
9.2
Cleanliness
9.2
Comfort
8.3
Location
6.7
Services
9.2
Staff
7.5
Cleanliness
10.0
Comfort
8.8
Location
7.5
Services
10.0
Staff
8.8
Cleanliness
9.4
Comfort
9.1
Location
7.1
Services
9.0
Staff
8.1
Cleanliness
9.5
Comfort
9.2
Location
8.2
Overall
10.0
Services
9.3
Cleanliness
10.0
Comfort
8.8
Location
8.8
Services
10.0
Staff
10.0

Excellent 9.6
One of the best hostel experiences. Great facilities and Kathy is super helpful and interesting to talk to. Great conversation. Good vibes!
Excellent 10.0
Pros: Kathy the owner is so lovely, the place is amazing and the vibe even better. I think I haven‘t had such a good time in any hostel before. Is quiet and very respectful. The pool very cool.
Mediocre 2.0
Cons: If you don't want to be told how to live your life and spend your vacation then definitely don't stay in this hostel. Cathy, the owner probably thinks that people wouldn't make it through without her detailed advices. She creates very strict and uncomfortable atmosphere in the hostel. She also wouldn't forget to remind us that we have 1 minute left for the check out and then we had to rush out of her property. I believe that Cathy is a nice and kind person who only likes to help/ direct people but unfortunately we didn't feel good around her
Excellent 10.0
Pros: Awesome place. Great facilities. Beds are suuuuper comfy! Kathy baked mamey muffins and invited all guests. Pool, garden, kitchen, outdoor areas, which are all except bedrooms, are very well taken care of. Excellent atmosphere. Super recommendable.
Cons: I liked all from this hostel.
Excellent 9.0
Pros: Cathy (the owner) is very friendly and thorough and very informative. Made pancakes for us one morning. Very kind :) looks after everyone very well, like a mum :)
Cons: A little far from the sea. But they have 2 bikes to use to run errands like to the supermarket/bank. Also you had to pay for drinking water where as most hostels ive stayed in offer this for free.
Excellent 10.0
Pros: Kathy is a great host and will give you all the infos you want to know about the island of Cozumel. She can also arrange scooter rentals and snorkeling tours for a very good price. The hostel is very relaxed and quiet, the pool is great and you have a kitchen in case you wanna cook your meals. You have water refills for 2 mx pesos.
Excellent 10.0
Pros: Really helpful host, kathy gives you all the information about the island, nice garden with pool, clean, lockers, kitchen, nice vibe, outside the really touristy area and still everything you need in walking distance
Amigos Hostel Cozumel - Cozumel
Rated no. 2
9.0
Excellent 9.0
Based on 136 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.8
Facilities
8.0
Location
9.6
Overall
9.0
Overall 8.8 Excellent
Based on 519 reviews
Cleanliness
9.0
Comfort
8.8
Facilities
8.0
Location
9.6
Overall
9.0
Cleanliness
9.2
Comfort
8.8
Location
9.6
Services
8.8
Staff
9.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.9
Comfort
8.8
Location
9.6
Overall
8.0
Services
8.3
Cleanliness
9.1
Comfort
8.8
Location
9.8
Services
8.7
Staff
9.3
Cleanliness
8.8
Comfort
8.6
Facilities
8.0
Location
9.5
Overall
10.0
Cleanliness
8.7
Comfort
8.1
Location
9.5
Services
7.9
Staff
8.5

Excellent 8.0
Pros: The room was great for the price - comfortable and clean. The shower had plenty of hot water! Breakfast was made to order and worth the money. Location was ideal, as you could easily walk everywhere downtown.
Cons: Our only complaint had nothing to do with the property itself. The clock tower in the square has a loud, musical alarm that went off starting about 6am.
Good 6.0
Pros: the decoration is unique and warm
Cons: There’s a bunch of turtles in there but they let the guests treats them whatever they want
Excellent 8.0
Pros: good location, then only comment is about the noise , music , the clock that every day at 6 am play music . , al the others was ok .
Excellent 8.0
Pros: The location was perfect. Close to restaurants, bars, convenience stores and dive shops. Seems like family run place full of old portraits, definitely had it's charm.
Cons: Sound insulation is quite poor. Although other guests were not noisy during my stay the problem were the church bells each day at 6AM ;)
Good 6.0
Pros: - price (compared to the other hotels on the island) - location
Cons: - uncomfortable beds - very noisy - a bit dirty
Excellent 8.0
Pros: The hotel is nice. It has a pretty courtyard with turtles and neat vintage decor. It is clean and staff is friendly. The location is great.
Cons: A phone charger and empty coin purse went missing in our room there. We didn’t realize until we had moved on to the next city, so we didn’t ask the front desk.
Good 7.0
Pros: localisation
Cons: really noisy at night too pricey
Mediocre 2.0
Pros: only the location was a bonus. That is it!
Cons: Everything else. the list is long. I didn't get a final receipt from Miguel the front desk clerk. he has a terrible attitude. and said he 'gave' me the receipt at the start but he did not and i knew i wasn't going to get a receipt when i checked out. my parents room reeked of sewer gas smell, (like black mold) AND water came up and flooded the bathroom but Miguel never suggested moving them and there were plenty of empty rooms. It wasn't until i had a talk with him and he learned my mom has asthma that he complied but the entire time had his arms crossed. The body language suggested his bad attitude. I don't understand the good reviews people gave the property. This was the worst place I've ever stayed. The laundry room looked like a bomb hit it. It was dangerous working conditions as well. Steps were broken, and very dark. The staff never cleaned the rails or disinfected the lobby. The breakfast was dull to the point, i skipped it.
Excellent 8.8
Great central location, room cleaned every day, friendly staff. Shared kitchen, our preferences would be kettle & fridge in the room. Basic breakfast. We would stay again 😊
Good 6.8
Overall it was an affordable stay in a good location.
Excellent 10.0
It is quiet, very well located, staff is kind and it is clean.
Excellent 10.0
Pros: Excellent hotel Best location in cozumel
Hotel Mary Carmen - Cozumel
Rated no. 3
8.8
Excellent 8.8
Based on 519 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.8
Facilities
8.5
Location
9.5
Overall
8.0
Overall 8.8 Excellent
Based on 435 reviews
Cleanliness
9.0
Comfort
8.8
Facilities
8.5
Location
9.5
Overall
8.0
Cleanliness
8.9
Comfort
8.6
Location
9.1
Services
8.4
Staff
9.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
8.8
Location
9.5
Services
8.3
Staff
9.5
Cleanliness
9.1
Comfort
8.9
Location
9.7
Services
8.8
Staff
9.5
Cleanliness
8.9
Comfort
8.8
Facilities
9.0
Location
9.6
Overall
8.0
Cleanliness
8.8
Comfort
8.7
Location
9.6
Services
8.6
Staff
9.5

Good 7.0
Pros: Great location, not terribly fancy but very clean and the staff were super nice, can't beat the view if you are okay with the traffic noise, which we were, we would stay there in the future.
Cons: It is dated but that is somewhat to be expected for this price point, however, very clean and we felt safe.
Excellent 10.0
Pros: The location, the view and the staff :)
Excellent 8.0
Pros: close to everything. We didn’t have to rent a car.
Cons: There is no elevator
Good 6.0
Pros: Great location. Get a room facing the ocean for views of the sunset snd the cruise ships.
Cons: location was wonderful quiet and clean lovely management
Excellent 8.0
Pros: location
Cons: horrible mattress
Good 6.0
Pros: Great location
Cons: Thé smell in the rooms.
Okay 5.0
Pros: good location as it is central. great view and the staff were very nice.
Cons: very loud as we were ocean front and the traffic and street noise was constant. the pool wasn’t working during our stay. I probably would have booked elsewhere if I had known.
Good 6.8
Pros: Showers were very hot and had good pressure. Aircondioner worked well.
Cons: Bed was very hard. Woke up feeling sore and stiff.
Excellent 9.1
Pros: Sitting on the veranda in early morning watching the cruise ships coming in as I enjoy a continental breakfast.
Cons: Where was some street noise but, almost went away by 9 pm. No chair or comfortable place to sit in the room.
Excellent 10.0
Pros: top notch
Hotel Vista Del Mar - Cozumel
Rated no. 4
8.8
Excellent 8.8
Based on 435 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Location
9.3
Services
8.5
Staff
9.6
Overall 8.8 Excellent
Based on 197 reviews
Cleanliness
8.9
Comfort
8.9
Location
9.3
Services
8.5
Staff
9.6
Cleanliness
9.0
Comfort
9.0
Location
9.4
Services
8.7
Staff
9.4
Cleanliness
8.7
Comfort
8.7
Location
9.1
Services
8.3
Staff
9.6
Cleanliness
9.1
Comfort
9.1
Location
9.7
Services
9.0
Staff
9.8
Cleanliness
9.2
Comfort
8.9
Location
9.5
Services
8.6
Staff
9.8
Cleanliness
9.1
Comfort
8.9
Location
9.8
Services
8.9
Staff
9.5

Excellent 10.0
Pros: It was a great pleasure to stay at the Hacienda! Even it was only for one night, we enjoyed every minute!! Thank's a lot for the very nice "small talks" and for all the informations! Definetly we will come back the next time on Cozumel!! Greetings from Guido & Ulli...
Excellent 10.0
Pros: Our suite was beautiful, clean, cozy, and comfortable. I could live there, I loved it so much!
Good 7.0
Pros: The host is friendly. The location is good. The patio is pretty.
Cons: The bed is the worst bed that we have had in all hotels we have stayed in. The air conditioning really didn't work properly.
Excellent 8.0
Pros: Location, staff
Excellent 10.0
Pros: Best Place on the Island for an extended stay. Most friendly staff, highly recommended!
Hacienda San Miguel Hotel & Suites - Cozumel
Rated no. 5
8.8
Excellent 8.8
Based on 197 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.2
Facilities
8.0
Location
9.4
Overall
6.6
Overall 9.0 Excellent
Based on 50 reviews
Cleanliness
9.5
Comfort
9.2
Facilities
8.0
Location
9.4
Overall
6.6
Cleanliness
9.1
Comfort
9.4
Location
9.7
Services
9.1
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.5
Comfort
9.2
Location
9.2
Services
8.8
Staff
9.4
Cleanliness
10.0
Comfort
8.3
Facilities
8.0
Location
9.6
Overall
4.0
Cleanliness
10.0
Comfort
10.0
Services
10.0
Staff
10.0
Value for money
7.5

Excellent 9.0
Pros: - attentive and friendly staff - very clean rooms - beautiful ocean view with hammock - no reservations needed at restaurants - never felt crowded
Cons: - halls echo and walls are a bit thin, you can hear loud families/guests at night - food at Asian restaurant is subpar and service was a bit slow
Excellent 10.0
Pros: Amazing setting, Crystal clear water, super friendly staff and incredible dining experiences as well as night time entertainment and scuba dive centre!! All you could need and more!
Cons: Nothing bad to say, only positives
Excellent 10.0
Pros: The main asset of this resort are the people. The service provided was outstanding. Everybody is very attentive, friedly and handsome. The food was very good an the buttets for breakfast is awesome. Dinner in the restauraunts also exceeded our expectations a lot. This resort is highly recommended by us. All rooms have a balcony with a nice sun-set sea view!!
Cons: Unfortunetly the hotel has no beach as it is located on the clips (beachfront has rocks). The has installed ladders to provide access to the sea.
Okay 4.0
Pros: The room was clean, as well as the overall hotel.
Cons: One day after arriving, the hotel staff decided to start renovating the room directly next to us. By renovating, I mean loud power tools and hammers and a strong smell of paint or some type of chemical. We addressed this with the front desk who asked if I could give her a schedule of when we would be out of the room so they could work then. I found that to be ridiculous since we were on vacation and didn't really have a schedule. I asked if they could just work after we checked out since the smell was giving me a headache, and she agreed to that. Several hours later, the workers were back in the room and that continued throughout our stay even after visiting the front desk AGAIN to let them know they were still working. As soon as we checked in, one of the staff members grabbed us and started pressuring us to sign up for a one day trip to one of their sister hotels. We had a difficult time getting away from him and it was sort of overwhelming. He was talking very fast, offering us free gifts (a Jeep for the day, hotel credits for massages, etc) and I was having a hard time understanding what the point of the entire conversation was for. Fast forward a few days later when we went to the sister hotel, we found out it was for another high pressure sales pitch for a $750,000 membership to their hotel chains. And yes, you read that right, $750,000! I would highly recommend allowing your guests to at least get settled in before trying the high pressure sales tactics. The food was very disappointing, to say the least. It defeats the purpose of paying for all inclusive when you have to go outside the hotel to pay for good food. Several of the meals were actually not edible--the food was so overcooked you couldn't even chew it.
Excellent 8.0
Pros: The food was very good
Cons: the noise in the room
Good 6.0
Cons: I requested a beachfront room and it turns out this hotel doesn’t have beach access. I don’t as very disappointed. For the price I paid I was interested in beach access. I was in the third floor with beach view. I paid extra for the beach front.
Excellent 10.0
Pros: The staff was amazing, everything you need is at your fingertips, even some things you don't know you need (a screwdriver to fix a broken suitcase lock). The property, location and amenities were all solid, but the staff is what separates this property.
Good 6.8
Pros: The wait staff and cleaners were all extremely friendly. The food was excellent
Cons: The vacation planners made every effort to nickel and dime you and to see time shares. The hotel was very noisy.
Excellent 9.1
Pros: Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well.
Cons: Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffee. I didn't like that children were allowed at the swim-up bar. Bars should really be adult-only. Also, we used Resort Credits for diving. They tell you to check in and then go to the desk about using your credits, but if you don't book the diving ahead of time, it gets all booked up
Cozumel Palace - Cozumel
Rated no. 6
9.0
Excellent 9.0
Based on 50 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
8.6
Food
6.5
Location
9.3
Overall 8.6 Excellent
Based on 687 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.6
Food
6.5
Location
9.3
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
9.0
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
8.8
Comfort
8.8
Location
9.3
Services
8.3
Staff
8.4
Cleanliness
9.5
Comfort
8.8
Facilities
9.1
Location
10.0
Overall
9.0
Cleanliness
9.0
Comfort
8.5
Facilities
8.0
Location
8.6
Overall
8.6
Cleanliness
8.9
Comfort
8.8
Location
9.4
Services
8.3
Staff
8.6
Cleanliness
9.1
Comfort
9.0
Facilities
9.4
Food
6.5
Location
9.3
Cleanliness
8.9
Comfort
8.8
Facilities
7.6
Location
9.3
Overall
9.0
Cleanliness
8.3
Comfort
8.5
Location
9.2
Services
7.9
Staff
8.0

Excellent 10.0
Pros: Casa Mexicana is LOVELY and a wonderful place to stay!!! The views from the pool, the open air style of the hotel and the service made this my favorite destination stay in Cozumel. I literally want to copy the blueprints and build a house like this hotel! You won't be sorry if you choose Casa Mexicana as your casa in Cozumel.
Cons: Can't think of anything. I would like a bottle of water in my room gratis, but that didn't matter as there's a 7-11 beneath the hotel. Other than that, perfection...
Excellent 9.0
Pros: location and price
Okay 5.0
Pros: i’ve stayed many time but when your on the 5th floor and both elevators are out of service it is not convenient!
Cons: their buffet policy.. i do like wearing paper bracelets and therefore i was not allowed to enter dining area.. giving them my room number and key was not sufficient and i had to go to the front desk to verify i was staying there!! they know me!!!
Excellent 10.0
Cons: wifi was spotty in the room. Fine in the common areas
Excellent 9.2
I cannot say there are any downsides to this property. I would point out a couple of things however, the pool is quite small and there is no workout facility. There is also no business center but reception will print documents for you. The room was spacious and the breakfast was excellent, serving hot foods made to order.
Excellent 8.0
Pros: Excellent breakfast. Great location. Friendly staff.
Cons: Pool was under repair
Excellent 10.0
Pros: Great service from really nice people. Front desk was very helpful during my stay helping me with rental car issues and Covid testing. Been staying here for over 10 years and they never disappoint. Love the full breakfast they serve!
Excellent 10.0
Pros: Fantastic breakfast, clean, comfortable rooms
Good 7.0
Pros: The free breakfast was delicious and the bed was very comfy.
Cons: The extra $26.88 per day ¿Environmental Recovery Fee¿ we were charged upon arrival. Thought we had already paid for everything.
Excellent 10.0
Pros: Clean rooms-great location and the staff was some of the best we have ever experienced. We made friends for life with hotel employee!!
Cons: Times are tough on island - shop sitters have gotten a bit more aggressive in the town areas
Excellent 9.0
Pros: Service was great as always.
Good 7.6
Staff was not accommodating to moving our room to the 5th floor after saying it was not a problem. When we arrived It seems they closed the floor with the best views because they had less visitors. They were supposed to move our stuff while we were out (to the 4th floor) but instead gave the people in that room a late check out so we had to stay in our room with our stuff packed for an hour in wet clothes. Then they came to move our things so the maid could clean our room but our new room wasn't ready!! On one day our "clean room" sign was on our door and when we got back it was turned the other way and our room did not get cleaned. It was not a terrible experience but with only a few people there you would think the customer service would be top notch and that was far from the case. We had to do down to the lobby just to get ice. They would not even bring a bag to our rooms.
Excellent 10.0
We stayed here one night. It was clean and quiet. There was no water provided but then we discovered that there were filters on the faucets so that it was supposedly safe to drink (although we did not). We thought the beds were comfortable. Usually there is a breakfast buffet but because of COVID, you ordered from a generous menu and breakfast was very good.
Excellent 9.2
Good
Excellent 9.2
Good
Excellent 8.0
Pros: Very comfortable bed. AC cooled room fine.
Cons: AC could not dry out all the humidity. Wet clothes did not dry too well
Excellent 10.0
Pros: The location was very close to the dive shops and local restaurants. The breakfast was delicious and the staff was extremely friendly. They always helped me out and answered all my questions.
Excellent 10.0
Pros: breakfast is great
Excellent 10.0
Pros: Comfortable hotel conveniently located in downtown. Room was nice and always made up perfectly every morning. The breakfast buffet was awesome too! Definitely will stay there again!
Cons: Can't think of anything I disliked.
Excellent 8.3
very good
Excellent 9.4
Pros: People were lovely, Jaime made me feel more like family than someone at the hotel for a business trip. Great vibe, location, clean, comfortable and a great price.
Cons: Would have liked a gym..
Excellent 8.0
Pros: Good breakfast, good room
Excellent 10.0
Pros: Free breakfast.
Cons: No shuttle for transportation.
Excellent 10.0
Pros: We have been staying at Casa Mexicana since 2002. Hotel is in a great location, exceptionally clean, great staff and Breakfast is wonderful. Has a family atmosphere and staff recognize you by name. Pool is great especially for kids. We would not think of staying anywhere else.
Excellent 9.1
Pros: Location Breakfast Staff super friendly
Cons: In-room wifi internet had issues all week
Excellent 10.0
Pros: We've stayed here last year. We had such great experiences that is why we came back this year! We love the staff. Even though they don't speak much English, but they help you in every ways they can. The staff is very determine to deliver great/friendly customer services.
Cons: I wish, down the line, they have room services. But this is just a minor...minor issue, which does not STOP us to return.
Excellent 10.0
Pros: Convenient to town, a good value for the money. Very friendly and clean.
Cons: None
Excellent 10.0
Pros: Great employees, best breakfast buffet, great rooms and great location for an excellent price. This will be preferred hotel to stay at cozumel. They have helpful staff that go out their way to make your stay outstanding. Hotel is perfect placed on the island for people who want to do everything on the island or main island. Steps away from the ferry, steps away from gift shops, walking distance to Mega(Walmart), walking distance to dozens of restaurants and perfect for those who are doing Ironman Cozumel.
Cons: The beach view is ruined by the cruise ship parked to left of the hotel. But can be tolerable.
Good 6.0
Pros: Good location, steps from the ferry dock and close to shopping, restaurants etc. I felt very safe.
Cons: Room was very sparse in terms of decor, and smelt a little mouldy. This was a partner for the GFNY bike race, so provided a free breakfast to the riders staying there. The breakfast was awful! Minimal selection, no "hot" items, and the coffee carafe seemed to be perpetually empty. I realize they had a lot of mouths to feed, but as this acted as the main fuel source for most riders, the lack of protein options was discouraging.
Excellent 10.0
Pros: Proximity to central area - quick walk to square.
Cons: Be nice if they could offer snacks at happy hour time for a charge.
Excellent 10.0
Pros: Staff were very courteous and accommodating. I was scuba diving the morning of check out and they let me store my luggage for the afternoon.
Casa Mexicana Cozumel - Cozumel
Rated no. 7
8.6
Excellent 8.6
Based on 687 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
9.0
Location
8.8
Overall
8.0
Overall 8.6 Excellent
Based on 609 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
9.0
Location
8.8
Overall
8.0
Cleanliness
9.0
Comfort
8.8
Location
9.0
Services
8.7
Staff
8.9
Cleanliness
9.3
Comfort
8.6
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
8.6
Comfort
8.3
Facilities
8.6
Location
8.3
Overall
7.3
Cleanliness
9.0
Comfort
8.9
Location
8.8
Overall
8.6
Services
8.8
Cleanliness
8.3
Comfort
8.4
Location
8.5
Overall
5.0
Services
8.4
Cleanliness
9.4
Comfort
9.3
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
7.9
Comfort
8.5
Location
8.8
Services
8.3
Staff
8.3

Excellent 10.0
Pros: everything, it was the perfect hotel, boutique with a resort style layout, staff was beyond exceptional.
Cons: I really would t change anything I thought it was perfect
Good 6.0
Pros: - Nice swimming pools, nice jacuzzi directly next to the sea with great view; - Good activities for guests (outdoor joga class, outdoor fitness class (bodyweight workout)); - Quite calm area further away from the city (for someone it would a disadvantage though); - Despite some problems with breakfast (see in cons), the food was really good and fresh.
Cons: - In general we were extremely disappointed with personnel's attitude...examples: (1) When we arrived a receptionist told us that the bike rental is 20 USD / day, when we come one day later, another receptionist told us it is 25 USD (trying to rip us off); (2) Nobody explained us at the beginning how breakfast works, during weekend it was great with buffet so one can choose and take what he/she wants, but when we come on Monday, we could order just 1 portion of something (+ small bowl of fruit was included), the breakfast portion was rather small and if you want anything else, you would have to pay. For the price paid and compared to breakfast during the weekend, this was shocking and disappointing (and illogical, when you can eat 8 portions of anything during the weekend, and 1 portion of selected meal during the work days); (3) For us giving tips for breakfast which is included in the accommodation price is not typical, after every breakfast they were expecting tips, I gave some, but rather low...looking at their faces they were not happy at all. I think this behaviour is not nice, again given the price of the accommodation and breakfast included in the price. - Cleanliness of the room was rather average, we found some hair in the bathroom, the window was extremely dirty (it was outside, but still not nice when blocking the view on the sea..).
Excellent 9.0
Pros: great location and hotel amenities. breakfast was excellent.
Cons: the service of one of the restaurant waiters was horrible. we waited more than an hour to just get a desert after our dinner, and the waiter was nowhere to be found after multiple attempts to reach out to him for a status. he was hiding in the kitchen or elsewhere, for whatever the reason. he didn't come to our table to check on us to see if we needed something else (perhaps a drink or few!), or to tell us that there's a delay in getting the desert or the wait time. so after more than an hour of waiting, we had to try to find him in the kitchen to tell him to cancel the order. very unprofessional and frustrating.
Excellent 9.0
Pros: Staff in front desk very kind and helpful, specially Marisol and Diana. Thank much for helping us with the tours, it was great. Definitely we will come back soon.
Cons: Nothing really, everything was great.
Excellent 8.0
Pros: The new building is much better than the old one!
Excellent 10.0
Pros: Everything was really nice: room, pools, restaurant. The staff was really nice too. Restaurant prices were quite realistic and plates really good.
Cons: Quality of towels could have been better.
Excellent 9.0
Pros: Nice snorkel from the hotel, good breakfast and personel. Very comfortable bed. Nice areas to chill out.
Cons: There is no fridge in the room.
Excellent 8.4
The hotel location, rooms were wonderful. Even the servers were great. But the front desk receptionists really need more training for customer service. We wasted 2 whole days waiting for our covid test results. DO NOT get your covid test here. You would be better at a clinic on the strip. Pay a tad more than you would have a full day to enjoy your last day. Or book other hotels that provide free covid tests. This hotel tries to cater to too many different types of people. In the morning it is relaxing and calm with yoga etc...then at night it's like trance music all night. There's other hotels that are better. They try to sell you on everything. There's price tags on the room decorations. lol!
Excellent 9.6
Hotel is beautiful. Great view and service was excellent
Okay 5.2
The staff was nice, but took forever for everything ( room service included). The room was not what the photos showed, and it had ants and some bugs. My friends even found a lizard on hers. Windows don’t have nets. Tv was really small and had extra charges. Pools are beautiful, but rooms in the boutique section ( not the B Unique) were very disappointing for the price
Excellent 10.0
Pros: The snorkeling was beautiful. It was very easy to get in and out of the water. Breakfast view was a great way to start the day.
Cons: The tacos were not up to Mexican standards. The hotel B needs a better cook.. We went into town almost every day because of food.
Excellent 10.0
Pros: Everything you need in one spot. Good food, excellent view, good snorkeling,, never too crowded at beach and pool area. Really nice and helpful staff.
Cons: Really missed the raft they had in the ocean you could swim to. Sorry there is no longer a ladder on the pier to get out of the ocean, makes it more challenging to get in and out. Room rarely cleaned until 4 in the afternoon. Key card stop working after about a day and you have to run back to reception to fix it. But these are minor complaint. I love Hotel B. This is my third year in a row and I will go back.
Excellent 10.0
Pros: Just got back from a week at this hotel. Location was awesome! You can walk to town in 1/2 hour or take a 60 peso taxi. Beautiful setting right on water. Snorkeling right off the property. Staff were very kind and helpful. there were plenty of areas for relaxing. Food was good and reasonably priced.
Excellent 8.2
Pros: Spectacular ocean front views. Great location, close to down town. Beautiful design. I went in the low season and so the price was great -- $142 a night. Awesome price for this hotel!!! You will be hard pressed to find another hotel with such views at this price. They provide bicycles to ride for free. Great staff.
Cons: VERY crappy wi-fi signal. No wi-fi signal in the rooms. Very small food portions and limited selection of food. No refrigerator in room.
Good 6.2
Pros: The Ocean view Great pool Rooms very clean
Cons: Under staffed (as one of them mentioned) Poor breakfast Reception staff makes mistakes and charges you for more than needed.
Good 6.2
Pros: Hotel B has a nice swim and lounge area, seaside backdrop, ocean access, pleasing aesthetic interiors (though cliche and a bit too hip). The restaurant was decent but nothing to write home about. The kitchen and grounds staff were nice. Hotel B has other services (spa, activities area - paddle boarding, scuba and snorkel) but we didn't try them.
Cons: The customer service was terrible. We were appalled at the attitude and approach taken by the concierge and reservations staff -- a perfect example of how poor management can make or break an experience. From the start, the reception staff were very disorganized, unpolished and rude. Each time we entered the lobby we felt like intruders. We had some issues with our reservation, booked online which would have been no big deal if they had been more professional. However they came across as scattered and had we not been paying attention, we would have been charged twice for a room we had already paid for.
Hotel B Cozumel - Cozumel
Rated no. 8
8.6
Excellent 8.6
Based on 609 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.6
Facilities
8.2
Location
9.4
Overall
8.7
Overall 8.6 Excellent
Based on 382 reviews
Cleanliness
8.8
Comfort
8.6
Facilities
8.2
Location
9.4
Overall
8.7
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.7
Comfort
8.3
Location
9.3
Services
8.3
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
8.6
Facilities
8.0
Location
9.3
Overall
8.6
Cleanliness
8.8
Comfort
8.6
Location
9.4
Services
8.3
Staff
8.9
Cleanliness
8.8
Comfort
8.9
Location
9.5
Services
8.1
Staff
9.2
Cleanliness
8.8
Comfort
8.7
Location
9.5
Services
8.2
Staff
9.1
Cleanliness
8.9
Comfort
9.0
Location
9.3
Services
8.8
Staff
9.1

Excellent 9.0
Pros: Perfect location, clean, great breakfast
Excellent 10.0
Pros: location was great close to all the restaurant and bars. there free breakfast is wonderful they will fix anything you want. we went down to connivence store and bought a 12 pack of beer ($4.50) and brought back to hotel when I walk in to lobby desk Clark stoped me and gave me a ice chest to use and filled it with ice, pool on the on roof was great very clean!! will be coming back in January .
Cons: only thing I can criticize is elevator is slow.
Excellent 10.0
Pros: Cleanliness, staff, food. Awesome breakfasts, Julia took great care of us!
Cons: In room safe would be nice, but they do have one in office which works fine, just less convenient
Excellent 8.0
Pros: The staff was nice and friendly. Breakfast consisted of coffee/tea, several fruits, bread with butter and jam, sweet bread variations and you can choose between eggs/omelettes/pancakes/typical mexican breakfasts. Near to the main square of Cozumel and the ferry port.
Cons: There are several bars around - until 0:00 you can hear the music loudly and sleep is hard to get. In our room, air conditioning was placed at the top and opposite wall to the bed so that it blows the cold air directly in one's face during sleeping. On the other hand, if you turn it off, it gets incredibly hot relatively fast so that one has to find a compromise.
Good 6.7
Pros: The hotel is central to town. The pool on the roof is quite nice.
Cons: The rooms look old and run down. The bedding would benefit from an update.
Excellent 10.0
Pros: New tv new air conditioning new mattress
Cons: No English news on tv
Excellent 9.7
Pros: Free breakfast was great! Room is clean. Provided shampoo, soap, and towels in room. Location is right in the middle of town only a few blocks from the ferry terminal.
Cons: The hotel is next to a bar or music venue, so we heard a really loud cover band for a few hours that night.
Good 7.7
Cons: This was the second time my boyfriend and I stayed here because of its close location to the ferry and our dive shop. However, our toilet base was cracked and it kept moving and as a result the entire bathroom began to smell awful. The cleaning people must have noticed it as well because we were called by the front desk and they told us they would relocate us to another room if we would have liked. We were leaving the next morning (about 6h after the call was made) so we decided against the hassle of moving all of our stuff. So although the toilet caused some inconveniences, the hotel staff was willing to relocate us which I thought was great customer service.
Hotel Plaza Cozumel - Cozumel
Rated no. 9
8.6
Excellent 8.6
Based on 382 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.6
Facilities
10.0
Location
9.3
Overall
10.0
Overall 8.6 Excellent
Based on 190 reviews
Cleanliness
8.9
Comfort
8.6
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
8.8
Comfort
8.6
Location
9.3
Services
8.0
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
8.6
Location
9.4
Services
8.2
Staff
8.4
Cleanliness
8.9
Comfort
8.9
Location
9.3
Services
8.3
Staff
8.7
Cleanliness
8.7
Comfort
7.9
Location
8.8
Services
8.2
Staff
8.4
Cleanliness
8.2
Comfort
8.2
Location
8.4
Services
7.9
Staff
8.4

Excellent 8.0
Pros: I was upgraded to Casa Mexicana, so the review is for Casa Mexican. Good location. The hotel is right next to the beach. The sunset view at the lobby is stunning. right next to a 7/11. Make it easy to get supplies. The room is clean. The bed is comfortable.
Cons: We received a room for special needs (although we are not handicapped) since all rooms are booked up. The room is on the first floor. It has a bad odor. Smells like mold, but I can't be sure. We have to keep the back door open to air out the smell. Breakfast only includes coffee, fruit, and toast. If you want a complete breakfast, that is $10.
Excellent 10.0
Pros: They upgraded us at no extra charge to Casa Mexicana because Suites Colonial is closed for now. This place was fantastic. Breakfast was superb. Cintia Soberanis waitress for breakfast very polite and friendly, loved her. Very safe as you are on the second floor, lobby, pool, everything starts there, very private. Loved this place so much.
Cons: They never have change for dollars, not even a 10 or 20 dollar bill. Checking out you want some tip money for certain people, and you don't need pesos when going home. It only hurts there people, can't figure out why they can't have some petty cash ready, no sense at all. Also Gustavo, bellman, very nice, good job.
Excellent 10.0
Pros: Breakfast is the best hands down.
Cons: Would have liked a firmer mattress but was ok.
Excellent 9.0
Pros: Breakfast at nearby sister hotel was excellent and only about a five minute walk away. Hotel is within walking distance of ferry, and there are many restaurants nearby. Extremely reasonable and very comfortable, primarily because it's located on a quiet side street. Pictures on internet are quite accurate too.
Excellent 10.0
Pros: Location Location Location everything I needed was within walking distance
Cons: Nothing
Good 6.0
Pros: Breakfast was a small but good buffet with a chef to make eggs, omelettes, and pancakes. Towels were huge and very clean. Sheets were changed every day and were very nice. Rooms are not modern but very well kept up.
Cons: There is a bar next door which was very loud at night. If I was a party person, it would have been excellent local flavour. But one should expect this with a hotel in the middle of town. I would have also liked a face cloth for the shower, but the hotel did not have these. I would bring my own next time.
Good 6.0
Pros: good location in the very centre of the town
Cons: There were ants and hair on the bedsheets, dirty floor with large bits of clipped nails.. Receptionist didn't look very impressed, refused to change the room claiming that it's at full occupancy (on various booking websites the hotel was still showing as available) and saying "what did you expect, it's Caribbean", which did not strike as the most helpful and nicest way to deal with this situation. Got the sheets changed at least. Breakfast in another building some 10 min walk away, when we arrived between 9-9:30am, everything was half empty, with a very slow queue and few options left.
Good 7.0
Pros: Wonderful location. The comfiest beds. Nice blackout curtains and a great shower.
Cons: Maintenance work outside our room starting too early.
Excellent 9.0
Pros: Oxxo ( convenience store) just down the block for easy purchase of bottled water and snacks. Many restaurants and good shopping right at the gate.
Cons: The only thing I didn't like was the lack of pool or outdoor relaxation area on property.
Suites Colonial - Cozumel
Rated no. 10
8.6
Excellent 8.6
Based on 190 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.6
Facilities
9.3
Location
9.4
Overall
9.3
Overall 8.6 Excellent
Based on 151 reviews
Cleanliness
8.7
Comfort
8.6
Facilities
9.3
Location
9.4
Overall
9.3
Cleanliness
8.7
Comfort
8.7
Location
9.3
Services
8.5
Staff
9.5
Cleanliness
8.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.6
Comfort
8.6
Location
9.4
Services
8.2
Staff
9.1
Cleanliness
9.2
Comfort
8.8
Location
9.9
Services
8.7
Staff
9.1
Cleanliness
8.7
Comfort
8.7
Location
9.1
Services
8.3
Staff
8.8
Cleanliness
9.7
Comfort
9.2
Location
9.4
Services
8.6
Staff
9.2

Okay 4.0
Pros: The bartender was very nice. The bed was pretty comfortable. Absolutely did not make up for the downsides.
Cons: This Hotel is under construction. It is NOT ready for guests. -I’ll look back when I’m town in 6 months and if better I’ll remove this review- This was a special trip for our 13th wedding anniversary. There is NO mention of the hotel being under construction anywhere. Our room was not as advertised, to the point that it felt like we had been scammed. There was no minibar, no tv, no telephone, no bathrobe, no mosquito net, no hairdryer, no alarm clock, no drinking water provided in our room. There were no hangers in the closets. The was not single picture on the walls. There was a safe, but it was locked. After it being opened by the staff, the bolts to secure it to the shelf or wall were discovered inside. It could be lifted out and weighed about four pounds. There was no towel rack in the bathroom, which looked like it wasn't quite finished. There were still spacers in the stonework, one of which was so sharp I SLICED OPEN MY LEG. There was an exposed electrical junction box over the sink. The bathroom windowsill was filthy with debris. Construction dust is everywhere making the place feel dingy. The ceiling fan needed a good cleaning, as did the closet doors. The room had clearly been cleaned, but neither deep nor often enough. There were pipes sticking out of the walls to the right of the bed, and a cloth plugged into a hole. There were three white dirty/stained vinyl chairs provided that looked they'd been retired from a bar. The bar downstairs had its share of dust, too, on the chairs, the lamps, and the bartop. There were exposed wires hanging down from the ceiling where recessed lighting should go. Though the hotel is advertised as non-smoking, there were indeed people smoking in the bar. The smoke then filling the stairwell and upstairs areas. The rooftop deck looked nothing at all like the picture.
Excellent 10.0
Pros: This hotel is centrally located downtown and close to amazing restaurants. The facility is clean and staff very friendly. The patrons of The Flamingo are warm and inviting and make even the most seasoned traveler feel special.
Cons: That I couldn't stay longer due to a scheduled major remodeling of the facility.
Excellent 8.0
Pros: Great place very friendly staff. The rooftop view was amazing
Cons: No A/C
Excellent 10.0
Pros: Amazing hotel, centrally located near the tourist areas but also a stones throw away from the local side of town. The staff was great, the room was perfect and the area is exactly what we were looking for.
Cons: That we couldn’t stay longer.
Excellent 10.0
Pros: Reception staff professionalism and friendliness, location was excellent because close to airport and ferry as well as great eating options for breakfast, lunch and dinner at different restaurants on the same block.
Excellent 8.0
Pros: room was very comfortable. You just need to be flexible with your expectations in these Corona travel times
Excellent 8.8
Pros: Bar. Evan is the best. Nice location too. Well priced.
Cons: On third floor if stairs They helped with luggage as asked but very hard for me
Excellent 9.4
Pros: Great staff - very friendly and helpful. Good breakfast. Nice bar and courtyard. Far enough back from main boulevard at the water to be quiet, but still close to many restaurants, the main square, etc. Good wifi. We stayed for two weeks, and were always treated well. Would stay here again. We agree about Oscar being awesome.
Cons: Can't really think of anything. Oh, because our room was on the courtyard, there was sometimes some noise from down below at night, but it wasn't really bad.
Flamingo Hotel - Cozumel
Rated no. 11
8.6
Excellent 8.6
Based on 151 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.7
Facilities
8.0
Location
8.8
Overall
8.0
Overall 8.6 Excellent
Based on 94 reviews
Cleanliness
8.9
Comfort
8.7
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
9.1
Comfort
8.5
Location
9.0
Services
8.6
Staff
9.3
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.0
Staff
8.9
Cleanliness
8.6
Comfort
8.6
Location
8.3
Services
8.1
Staff
8.1
Cleanliness
8.8
Comfort
8.8
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
8.5
Comfort
8.8
Location
9.0
Services
7.9
Staff
8.5

Excellent 8.0
Pros: very very clean. hot water. friendly helpful staff. excellent price. not too far from center.
Cons: not the best location and it was very noisy until about 1am
Excellent 9.0
Pros: Nice pool and filling breakfast.
Cons: Was perfect.
Excellent 10.0
Pros: The homemade breakfast was delicious with choices on the menu. Had coffee and orange juice to drink, eggs, Mexican beans and sausage. Could not have asked for more.
Cons: Actually could not have asked for more. Delightful place to stay.
Excellent 8.0
Pros: Cleaning
Cons: Due to late cancellation I was charged too much.
Excellent 9.0
Pros: Very very nice staff, good price, great breakfast!
Good 7.0
Pros: It's five minutes walk from town and about 10 from the ferry. The pool is nice if you have time to use it. Room was clean. Breakfast was limited in options but not too bad (Mexican eggs or eggs with ham, 'juice' and coffee). It would have been much better with some small changes (milk for coffee, maybe some sliced banana). Breakfast area is nice. Good place to stay if you are going to be out all day.
Cons: This is an old hotel and the decoration is quite outdated. Rooms feel dingy and corridors are dark. Polyester bed linen. Lots of weird kitsch art too, which i did not like. It's on quite an ugly road and across the road from el bebedero which is basically a bar/tabledance club. It is not noisy or dangerous just a bit depressing. Staff did not wear masks.
Excellent 8.0
Pros: Good breakfast, friendly staff, great location, comfortable bed, great pool area, quiet.
Cons: I wanted to check out later due to a late flight, but even though the place was mostly empty they wanted me to pay more for a few more hours.
Excellent 8.0
Pros: Location and staff were good - breakfast is okay
Cons: Would suggest to make sure you have a discounted rate for the night if not it will feel pricey
Excellent 8.0
Pros: The staff was very nice rooms are clean and has a nice little pool area. Great location, close to pier yes next to local area as well. Would stay again
Excellent 8.0
Pros: This hotel is centrally located. Very clean, and the pool area really comfortable. Staff was friendly.
Hotel La Casona Real - Cozumel
Rated no. 12
8.6
Excellent 8.6
Based on 94 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.4
Facilities
8.6
Location
9.4
Overall
10.0
Overall 8.3 Excellent
Based on 308 reviews
Cleanliness
8.6
Comfort
8.4
Facilities
8.6
Location
9.4
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.5
Location
9.3
Services
7.9
Staff
8.3
Cleanliness
8.7
Comfort
8.5
Location
9.5
Services
8.2
Staff
8.5
Cleanliness
8.2
Comfort
8.2
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
8.6
Comfort
8.3
Facilities
6.0
Location
9.3
Services
7.8
Cleanliness
8.8
Comfort
8.1
Location
9.0
Services
7.5
Staff
7.9

Poor 1.0
Pros: The escalator at the entrance. Having a 7-11 right downstairs.
Cons: I booked an Ocean View room with Suites Bahia. We have seen these rooms before and they are big with a full size fridge and microwave, dining table, and a big patio with a great view of the waterfront. However Suites Bahia has been closed since the pandemic began! We were told it was closed for remodeling but when we got there we found out the truth. It hasnt been open for more then a year!. I was informed a week before we got there that we would be upgraded to CASA MEXICANA. Shame on you! While Casa Mexicana might be newer this was no upgrade at all. The patio for the ocean view rooms are tiny with very little view at all. Definitely not worth paying extra for, and whats worse a bar somewhere, somehow seems to pipe music right onto the patio. Sometimes the music is good but keep in mind it is always playing with no chance to even talk on your phone to anyone while out on that tiny patio. What is worse is that they somehow managed to change the usual excellent full breakfast buffet to just a continental breakfast for those that are switched to Casa Mexicana. I do not understand why the breakfast buffet is not back since the Covid Traffic light is Green in Quinanta Roo, but giving the guests that booked at Suites Bahia a smaller breakfast wasn't what we were expecting nor what we were used to when staying there. We were planning on cycling the island that morning and needed the calories! We complained and got the regular menu breakfast the first day "Complimentary" which was really quite good, but not the 2nd day when we were refused it, even when it was apparent that I was upset at not getting the full breakfast. In Summary. If Suites Bahia is closed, take it off of Booking until it is reopened. I did not wish to stay at Casa Mexicana and if I had known of the new breakfast rules we would have stayed someplace else
Okay 5.0
Pros: The sound of the air conditioning was to loud. The air conditioning was to old
Cons: the airconditioning machine didnt work properly
Excellent 8.0
Pros: Location was great. The Bahia was actually closed so we were directed to a hotel around the corner (Casa Mexicana) which had much more expensive room rates advertised online. We basically got a free upgrade for to Casa Mexicana for booking at Bahia instead. The breakfast was basic for the rate we got, but breakfast by the pool overlooking the sea was amazing!
Cons: Overall everything was great. The only thing to maybe caution on is that the Casa Mexicana is located directly across the street from where cruise ships normally dock. During Covid, there were no ships there but when they are, it could be really crowded with people, taxis, etc.
Okay 5.0
Pros: Beds were comfy
Cons: We booked our stay with Suites Bahia but they are currently closed so our reservation was transferred to their sister hotel Casa Mexicana (this was communicated to us a day before we were scheduled to arrive and you can currently book stays at both Suites Bahia and Suites Colonial through any booking website or even their own business website even though both are currently closed). Casa Mexicana was fine but we booked Suites Bahia with included breakfast buffet but when going to breakfast on the first morning at Casa Mexicana we were told that our "included" breakfast was only fruit and toast. If we wanted anything else we needed to pay extra. Our booking at Suites Bahia would've included more than just fruit and toast. We tried to talk to the front desk but was referred to management but they were coincidentally not there at that time. The location is decent but the view is pretty obstructed with the style of building. The pool is pretty small and in the lobby. Once you exit the hotel you are in the oven front street with lots of shops so you will be hassled to go into their stores. We were in the 2nd floor and our wifi almost never worked except a few times when we didn't even need it, we realized it was connected.
Good 7.0
Pros: The location was great for my needs, close to the center of town and walking distance to many shops, dining, and entertainment. The rooms were clean and comfortable. The AC worked great.
Cons: This was more of a Booking.com issue. I booked at Suites Bahia but when I arrived it was closed and a bartender across the street directed me to Casa Mexicano (sister property) and this review is for Casa Mexicana. This change was not communicated at all before I arrived. Covid forced them to consolidate to a single property for now.
Excellent 10.0
Pros: Staff was extremely polite and helpful. I had a small accident while there and they provided necessary medical bandages, etc. The breakfast was very delicious. Great location.
Excellent 9.0
Pros: Just what I needed: a clean comfortable room with everything. The Breakfast at Casa Mexicana was excellent. Nothing fancy but meets all your basic needs.
Cons: Nothing
Suites Bahia - Cozumel
Rated no. 13
8.3
Excellent 8.3
Based on 308 reviews
Details
Reviews

Cleanliness
8.3
Comfort
7.8
Location
9.1
Services
7.4
Staff
8.5
Overall 7.9 Good
Based on 58 reviews
Cleanliness
8.3
Comfort
7.8
Location
9.1
Services
7.4
Staff
8.5
Cleanliness
8.0
Comfort
7.2
Location
8.5
Services
6.8
Staff
8.4
Cleanliness
9.2
Comfort
8.5
Location
9.5
Services
8.3
Staff
9.2
Cleanliness
7.5
Comfort
7.2
Location
8.9
Services
6.9
Staff
7.5
Cleanliness
8.3
Comfort
8.8
Location
9.8
Services
7.7
Staff
8.8
Cleanliness
7.8
Comfort
7.8
Location
10.0
Services
6.7
Staff
9.2

Excellent 8.8
Pros: The friendly staff / the location / good bed quality / room ok / bathroom could be improve but it does the job
Cons: Nothing to be honest as they are so friendly and always trying to help
Excellent 10.0
Cons: I wish the pool would have been working
Excellent 10.0
Pros: It was all good, friendly staff very nice place to stay
Cons: I like everything, nothing was bad here.
Good 6.0
Cons: The price didn't match the amount payed in the hotel
Excellent 10.0
Pros: Quiet, beautiful garden for lounging
Mediocre 2.0
Cons: Room really small and old, very noisy during the night for bars and restaurant
Excellent 8.0
Pros: Location is very central a short walk from the ferry terminal and town centre and near a big supermarket. Lots of places to eat/get a massage, hire transport within 100m. For the Ironman Cozumel this is a perfect location. 200 yards from T2 and the finish Big fridge freezer in my room and a microwave available outside. Easy to use air conditioning and very effective
Cons: The room wasn't very sound proof and the shower water was tepid early in the morning.
Hotel Cozumel Costa Brava - Cozumel
Rated no. 14
7.9
Good 7.9
Based on 58 reviews
Details
Reviews

Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Overall 10.0 Excellent
Based on 1 reviews
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0

Casita de Maya Boutique Hotel - Cozumel
Rated no. 15
10.0
Excellent 10.0
Based on 1 reviews
Details
Reviews

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