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You changed my ticket but made an error

Pros: The flight itself was fine.

Cons: I received an email that my ticket had been changed. In stead of a layover in Yantai, the new ticket said I had a layover in Qingdoa. I went to check in and the Shandong airlines employees said that both tickets had been cancelled. Thankfully they gave me a free ticket to Yantai, but were completely different time. I am very upset with Kayak or whoever changed my times.

Good airline

Pros: Professional staff

Pros: Very good food

Pros: The crew was fantastic, were consistently professional and pleasant through a very difficult situation.

Cons: Boarding time was the same as standard flights, when this route is on a Chinese shopping destination. Plane was delayed 30 minutes because half of the passengers needed to check luggage at the gate. Either boarding should be earlier, or the one bag per passenger rule should be enforced before getting to the gate. Nearly half the plane had brought at least two or three carry-on suitcases.

No internet on the flight, but breakfast was good.

Pros: They had passcodes for certain people, but when they ran out no one else could use the internet...I was one of those people who couldn't use the internet. Dinner wasn't great, but breakfast was good. They had some options to learn Chinese on the tv.so that was fun.

Cons: No internet

Pros: Everything was great with the exception of the seats

Cons: Seats - very hard