SWA is almost perfect:...EXCEPT FOR WIFI
Pros: Love almost everything about SWA. Great customer service...by phone, on the ground and in the air; easy checkin; free luggage; and my big rolling briefcase fits PERFECTLY under the window seat on every flight...no looking around for a tall man to help me get it into the overhead.
Cons: JUST ONE COMPLAINT: I pay $8 on every flight for SWA WIFI, and never get my money's worth. At least 3 tries to get connected, and then service is spotty or is lost completely, Process is frustrating and disappointing. Hope someone is working on improving this.