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Positive: Entertainment via phone on the short was great and my first time. Good food and wine and head phones for free. Negative: Seat hardly reclined on the long flight. Breakfast was an egg with a bun. No egg choices and rather have something sweet like bun/jam and Youghurt.
Positive: Entertainment via phone on the short was great and my first time. Good food and wine and head phones for free. Negative: Seat hardly reclined on the long flight. Breakfast was an egg with a bun. No egg choices and rather have something sweet like bun/jam and Youghurt.
Delayed a day due to snow storm. Was upgraded. That kind of made up for significant delays from FLL to COS with no compensation or acknowledgement.
The crew’s attitud was not good, only worried for pilot’s comfort, so I ask myself why do I pay so much for so less. The plane is old and broken. I will rey another airline
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
No snacks served! Seating in the kast row in uncomfortable.
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
There was not much effort from the airline to give a solution after flight was canceled due to weather conditions. Two days waiting at the airport for a connection unacceptable. Thanks for the experience!
Planes were on time, we were offered opportunities to take seats in exit aisles that had better leg room, tasks offs and landings were smooth, we were kept informed of flight status
Apparently the WiFi you buy on on one flight doesn't carry on with connecting flights.