Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
9.1
Staff and location Price and rooms need to be updated. Our room smelled like old carpet.
review from KAYAK -
8.2
Excellent location, and services. The rooms seem very dated (south tower). Wallpaper peeling, dark look. Bar area is nice, but staff seemed to not want to be there and it showed in the service. Sat at the bar and had an unpleasant smell.
review from KAYAK -
9.4
Expensive Valet only
review from KAYAK -
3.4
My reservation was ready. Elevator was not working most of the time, there was a tear on the carpet by the balcony, I was adviced to use the stairs after waiting for several minutes on the only working elevator. Walked to the 14th floor and my card didn't work. I called front desk right away for a replacement card. They explained that they will send someone up, 30min later, nothing, I went downstairs and the staff was short and lazy. I politely asked for a replacement card and asked if there is any kind of compensation for all the inconveniences that happened. Front desk said there is nothing they can do. It is very unlikely I'll get a room there again.
review from KAYAK -
4.8
We didn't know the limit until we had already booked and gotten the itinerary. Very inconvenient and we had to pay for 2 hotel rooms because we could not cancel. The staff we spoke to on the phone were unpleasant. We were calling to let them know we were going to be arriving late and it turned out we couldn't stay there at all. It would have been nice to know the fine print about the pet friendly hotel before I booked and paid.
review from KAYAK -
10.0
Very nice hotel! N/A
review from KAYAK -
8.8
Close enough we were able to walk to the venue and several choices of restaurants nearby. $35 added for required valet parking with almost an hour wait for our car to be retrieved.
review from KAYAK -
5.1
Location is great. Easy walk to Phillips Arena and other attractions in the area. Valet parking attendants were wonderful!! Booked online thru hotels.com. Reserved a deluxe double room, with 2 double beds. Got the two beds, in a tiny single room with moldy bathroom in which the tub barely drains while showering, for $358.00. Extra charge for internet!! Called front desk after arrival. Told me they could not do anything about it as I had booked through a third party. Lesson learned.....go direct!
review from KAYAK -
4.5
Only thing I liked was convenient location and the service was very friendly. I can't believe this hotel has 4 stars. It barely feels like a hotel and its quite impersonal. The CNN aspect is interesting but the building feels like an office with the hotel as an after thought. The rooms are super out of date and there are no outlets that are easily accessible near the bed which is super annoying for plugging in devices. Also, you have to pay $15/day for internet. SERIOUSLY! Internet should be free and included in the price, PERIOD. The nickel and dimming is super annoying. It reflects how out of date the hotel is. I'm not sure how other ATL hotels are but I'd encourage you to find a better place to stay. I really hope ATL has better options than this place.
review from KAYAK -
4.0
Lobby was nice & location was good The carpet was stained and worn, and so was the furniture. The tub was so clogged that the water backed up to your ankles even in a quick shower. Valet never answered the phone and was slow even when there were four or five guys standing around. Self park is not even an option. Check-in was slow. View was horrible- we had an inside facing room. I've had nicer stays at budget hotels. Don't expect much from this place. Every amenity is charged separately.
review from KAYAK -
4.0
Desk manager mariadirty roo Dirty room. No wakeup call. poor valet service
review from KAYAK -
8.2
The valet parking took to long to get your car
review from KAYAK -
6.0
Balcony was a plus My husband and I stayed for (3) days. Our room only cleaned 1 time. On that serviced day, only (1) towel returned, and I had to request a towel the next day. My son had the identical room and his wife had gotten ill one night, they had to call house keeping at (1am) to ask for a clean-up. The hotel staff came in and used a wet vac... to pick up (bio-hazard) vomit that had hit the floor. I'm sure this happens from time to time and you'd think they'd use some kind of disinfectant and clean more thoroughly the next day or on the occasion.. No other cleaning application was applied. Gross
review from KAYAK -
5.7
Close to Phillips Arena The hotel is outdated; tried to charge us $3.75 delivery service for silverware; water in shower didn't drain.
review from KAYAK -
10.0
Tim at the front desk was exceptional, his customer service was the best.
review from KAYAK -
8.0
Staff, food, and location were all great. Our vehicle was damaged after paying a $70.00 fee for 2 nights of parking and the staff basically told me we were shit out of luck on them even attempting to offer to repair the damages even though they were the only ones that had access to the vehicle. This was a very huge disappointment. We may pursue the matter legally.
review from KAYAK -
4.8
Super close to activities and lots of entertainment. Rooms were not clean. Everything very overpriced and hard to find. More of a business place in my opinion.
review from KAYAK -
5.7
Hotel is conveniently located downtown Very noisy restaurant, disorganized valet
review from KAYAK -
4.5
It is centrally located down town The staff wasn't friendly and said they were out of rooms even though I had showed them my reservation. After causing a small scene and strong arming them I was provided with a room but it wasn't a two bedroom like I had booked, instead it was a two bed. They didn't advertise they only had vallet parking and no public parking so an additional $35 will be charged to your card for the service. The valley parking service is slow to retrieve your vehicle when you need it and the staff seemed really shady; and that doing there job was a burden on them. There was also no microwave in the hotel room and the only one in the lobby was broken.
review from KAYAK -
4.0
There were homeless ppl everywhere outside the entrances.
review from KAYAK -
8.5
View, desk and power outlets Homeless people hanging out around entrance
review from KAYAK -
10.0
Everything Everything was great
review from KAYAK -
2.0
DUE TO EMERGENCY HOSPITALIZATION HAD TO CHECK OUT A DAY EARLY. BECAUSE BOOKED THRU KAYAK THE CANCELLED DAY'S ROOM CHARGE WAS NOT REFUNDED!!!!! NEVER BOOK ANYTHING THROUGH THIRD PARTY! NO REFUND CLAIM INFO ANYWHERE ON KAYAK! SURPRIZE HOTEL $50 PER DAY SECURITY DEPOSIT CHARGED AT CHECK IN!
review from KAYAK -
7.7
Staff was friendly. Rooms outdated, not worth $250 per night.
review from KAYAK -
7.7
Although, the hotel is in a great location but the price point is too high at 289 plus tax, plus valet parking 35.00. However, i would stay there again but would shop my hotel rate a week before instead of just two days before my arrival. This could be why the rate was so high??
review from KAYAK -
6.3
Bedding was comfortable, location Outdated, overpriced, wait times to check in and for valet, terrible view
review from KAYAK
-
9.1
Staff and location Price and rooms need to be updated. Our room smelled like old carpet.
review from KAYAK -
8.2
Excellent location, and services. The rooms seem very dated (south tower). Wallpaper peeling, dark look. Bar area is nice, but staff seemed to not want to be there and it showed in the service. Sat at the bar and had an unpleasant smell.
review from KAYAK -
9.4
Expensive Valet only
review from KAYAK -
10.0
Very nice hotel! N/A
review from KAYAK -
8.8
Close enough we were able to walk to the venue and several choices of restaurants nearby. $35 added for required valet parking with almost an hour wait for our car to be retrieved.
review from KAYAK -
8.2
The valet parking took to long to get your car
review from KAYAK -
10.0
Tim at the front desk was exceptional, his customer service was the best.
review from KAYAK -
8.0
Staff, food, and location were all great. Our vehicle was damaged after paying a $70.00 fee for 2 nights of parking and the staff basically told me we were shit out of luck on them even attempting to offer to repair the damages even though they were the only ones that had access to the vehicle. This was a very huge disappointment. We may pursue the matter legally.
review from KAYAK -
8.5
View, desk and power outlets Homeless people hanging out around entrance
review from KAYAK -
10.0
Everything Everything was great
review from KAYAK
-
7.7
Staff was friendly. Rooms outdated, not worth $250 per night.
review from KAYAK -
7.7
Although, the hotel is in a great location but the price point is too high at 289 plus tax, plus valet parking 35.00. However, i would stay there again but would shop my hotel rate a week before instead of just two days before my arrival. This could be why the rate was so high??
review from KAYAK
-
3.4
My reservation was ready. Elevator was not working most of the time, there was a tear on the carpet by the balcony, I was adviced to use the stairs after waiting for several minutes on the only working elevator. Walked to the 14th floor and my card didn't work. I called front desk right away for a replacement card. They explained that they will send someone up, 30min later, nothing, I went downstairs and the staff was short and lazy. I politely asked for a replacement card and asked if there is any kind of compensation for all the inconveniences that happened. Front desk said there is nothing they can do. It is very unlikely I'll get a room there again.
review from KAYAK -
4.8
We didn't know the limit until we had already booked and gotten the itinerary. Very inconvenient and we had to pay for 2 hotel rooms because we could not cancel. The staff we spoke to on the phone were unpleasant. We were calling to let them know we were going to be arriving late and it turned out we couldn't stay there at all. It would have been nice to know the fine print about the pet friendly hotel before I booked and paid.
review from KAYAK -
5.1
Location is great. Easy walk to Phillips Arena and other attractions in the area. Valet parking attendants were wonderful!! Booked online thru hotels.com. Reserved a deluxe double room, with 2 double beds. Got the two beds, in a tiny single room with moldy bathroom in which the tub barely drains while showering, for $358.00. Extra charge for internet!! Called front desk after arrival. Told me they could not do anything about it as I had booked through a third party. Lesson learned.....go direct!
review from KAYAK -
4.5
Only thing I liked was convenient location and the service was very friendly. I can't believe this hotel has 4 stars. It barely feels like a hotel and its quite impersonal. The CNN aspect is interesting but the building feels like an office with the hotel as an after thought. The rooms are super out of date and there are no outlets that are easily accessible near the bed which is super annoying for plugging in devices. Also, you have to pay $15/day for internet. SERIOUSLY! Internet should be free and included in the price, PERIOD. The nickel and dimming is super annoying. It reflects how out of date the hotel is. I'm not sure how other ATL hotels are but I'd encourage you to find a better place to stay. I really hope ATL has better options than this place.
review from KAYAK -
4.0
Lobby was nice & location was good The carpet was stained and worn, and so was the furniture. The tub was so clogged that the water backed up to your ankles even in a quick shower. Valet never answered the phone and was slow even when there were four or five guys standing around. Self park is not even an option. Check-in was slow. View was horrible- we had an inside facing room. I've had nicer stays at budget hotels. Don't expect much from this place. Every amenity is charged separately.
review from KAYAK -
4.0
Desk manager mariadirty roo Dirty room. No wakeup call. poor valet service
review from KAYAK -
6.0
Balcony was a plus My husband and I stayed for (3) days. Our room only cleaned 1 time. On that serviced day, only (1) towel returned, and I had to request a towel the next day. My son had the identical room and his wife had gotten ill one night, they had to call house keeping at (1am) to ask for a clean-up. The hotel staff came in and used a wet vac... to pick up (bio-hazard) vomit that had hit the floor. I'm sure this happens from time to time and you'd think they'd use some kind of disinfectant and clean more thoroughly the next day or on the occasion.. No other cleaning application was applied. Gross
review from KAYAK -
5.7
Close to Phillips Arena The hotel is outdated; tried to charge us $3.75 delivery service for silverware; water in shower didn't drain.
review from KAYAK -
4.8
Super close to activities and lots of entertainment. Rooms were not clean. Everything very overpriced and hard to find. More of a business place in my opinion.
review from KAYAK -
5.7
Hotel is conveniently located downtown Very noisy restaurant, disorganized valet
review from KAYAK -
4.5
It is centrally located down town The staff wasn't friendly and said they were out of rooms even though I had showed them my reservation. After causing a small scene and strong arming them I was provided with a room but it wasn't a two bedroom like I had booked, instead it was a two bed. They didn't advertise they only had vallet parking and no public parking so an additional $35 will be charged to your card for the service. The valley parking service is slow to retrieve your vehicle when you need it and the staff seemed really shady; and that doing there job was a burden on them. There was also no microwave in the hotel room and the only one in the lobby was broken.
review from KAYAK -
4.0
There were homeless ppl everywhere outside the entrances.
review from KAYAK -
2.0
DUE TO EMERGENCY HOSPITALIZATION HAD TO CHECK OUT A DAY EARLY. BECAUSE BOOKED THRU KAYAK THE CANCELLED DAY'S ROOM CHARGE WAS NOT REFUNDED!!!!! NEVER BOOK ANYTHING THROUGH THIRD PARTY! NO REFUND CLAIM INFO ANYWHERE ON KAYAK! SURPRIZE HOTEL $50 PER DAY SECURITY DEPOSIT CHARGED AT CHECK IN!
review from KAYAK -
6.3
Bedding was comfortable, location Outdated, overpriced, wait times to check in and for valet, terrible view
review from KAYAK
