The size of the room. The sheets were crisp and the pillows and mattress perfect. The staff were pleasant and helpful.
The hotel lifts use a key card - but new arrivals were not told this - and we saw many frustrated people unable to use the lifts - front of house staff should explain this to guests.
The saltwater pool.
The street was quite loud and we felt it was overpriced compared to other places we have stayed. We also felt that the hotel could use a few more updates(popcorn ceiling).
convenience to medical facilities on wickham terrace
car parking facilities very hard to manouvre
Very comfortable and excellent location for what we wanted.
The room service wasn't up to standard.
Friendly staff. Great roof top bar, Comfy bed
The car park is vey tight and difficult to manouvre around without 100% concentration
Proximity to Staff Christmas Party - 3 floors above! Plus - My husband and I stayed there exactly 29 years ago on the night we were married
Check in staff - 3 male - all very officious / not one smile out of three of them / Very unpleasant people/ They had no customer service skills/ Not a good first impression of your Hotel
The room was fantstic. Very modern and very clean.
The staff were superb. The bed wonderful. The buffet breakfeast was very good.
The "Urben perks" package is excellent value-for-money for families in this current climate. The hotel is ideally situated near the cbd and is easily accessible to Southbank.
good location, friendly and helpful staff
Cleanliness of bathroom was poor, mouldy tiles and mould around glass door of shower
This 4-star property was recently acquired by the Pacific Hotel Group who have taken it to the next level. Its centrally located against the leafy backdrop of the Roma Street Parklands, just a short stroll from the CBD and close to the railway station.It offers a modern selection of boutique rooms with stunning views to suit every type of guest. The popular Gazebo Bar and Restaurant is located on-site plus there is an outdoor heated pool, 24-hour gymnasium and secure undercover parking.The Pacific Hotel Brisbane is one of the citys most popular event destinations and can cater for up to 200 people.
Policies vary by room type and provider.