Pick-up location | Charleston |
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Hire locations | 13 |
Airport locations | 9 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People mover |
Passenger van |
SUV |
Commercial |
Pick-up truck |
3.5
Mediocre
33 reviewsCleanliness
4.3
Comfort
4.3
Pick-up/Drop-off
1.9
Value for money
2.9
4 locations in Charleston
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Reviews
1.9 Horrible
Jun. 2021
2.0 Mediocre
Apr. 2021
Pros:
NothingCons:
Enterprise customer service was awful5.6 Okay
Jul. 2020
Pros:
Staff was nice.Cons:
They did not have any vehicles available at my pickup time. An hour afterwards they had a smaller than requested vehicle available. The staff did call an hour before pickup to tell me they did not have the car available at the reserved time.10.0 Excellent
Feb. 2020
Pros:
Friendly staff, easy pickup and drop off.Cons:
Nothing.9.6 Excellent
Jul. 2019
Pros:
Courteous staff.Cons:
The front sensor was broken, so an indicator light was on the whole trip. Not a big deal, but it would've been nice for everything to be working properly.9.2 Excellent
May 2019
Pros:
Erin, the girl working the counter was AMAZING!Cons:
The price of a compact car especially since when you’re under 25 you cannot rent an SUV at a cheaper price.National
10.0
Excellent
1 reviewCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
One location in Charleston
Budget
9.5
Excellent
16 reviewsCleanliness
10.0
Comfort
9.6
Pick-up/Drop-off
8.7
Value for money
9.2
One location in Charleston
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Reviews
6.8 Good
Aug. 2017
Pros:
Everything was satisfactory.Cons:
The signage directing you were to return your call could've been better. You just park your car wherever you want, make note of the mileage and fuel. And take an elevator or stairs to the first floor and return your keys. There is nobody around.6.4 Good
Aug. 2017
Pros:
Scarcity of vehicles caused upgrade. Quick check in.Cons:
Long long slow slow line. Slow computer system. Multiple people in training.10.0 Excellent
Jun. 2022
10.0 Excellent
Apr. 2022
10.0 Excellent
Jan. 2022
10.0 Excellent
Jan. 2022
7.9 Good
Oct. 2021
6.8 Good
Aug. 2017
Pros:
Everything was satisfactory.Cons:
The signage directing you were to return your call could've been better. You just park your car wherever you want, make note of the mileage and fuel. And take an elevator or stairs to the first floor and return your keys. There is nobody around.Avis
9.2
Excellent
12 reviewsCleanliness
8.0
Comfort
9.2
Pick-up/Drop-off
9.2
Value for money
8.8
One location in Charleston
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Reviews
10.0 Excellent
May 2021
Pros:
YesCons:
Can't think of anything all went well and the staff was great10.0 Excellent
Apr. 2020
Pros:
Yes, fast & easyCons:
all good10.0 Excellent
Jun. 2022
10.0 Excellent
May 2022
8.0 Excellent
Dec. 2021
8.0 Excellent
Nov. 2021
10.0 Excellent
May 2021
Pros:
YesCons:
Can't think of anything all went well and the staff was great10.0 Excellent
Apr. 2020
Pros:
Yes, fast & easyCons:
all good7.2
Good
14 reviewsCleanliness
7.2
Comfort
8.0
Pick-up/Drop-off
7.2
Value for money
7.2
One location in Charleston
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Reviews
2.0 Mediocre
May 2021
Cons:
They were closed at our pick up time for reservation. I was stranded at the air port for a few hours trying to figure out a ride. The customer service was absolutely terrible with everyone we were contacted with. I will never go through this company again and will definitely spread word on my awful experience.10.0 Excellent
Mar. 2021
Pros:
StaffCons:
Kayak has charged me for 14 days of rental, which, because of COVID19 issues I only used the car for 6 days. I have been told there are no exceptions by CS. Awful policies. Not wonderful telephone service. Dollar and their staff are amazing. If this cant be resolved I will never use KAYAK or PRICELINE again. period. Thank you. Ash10.0 Excellent
Mar. 2021
Pros:
Great staff! Everything was quick and easy!Cons:
Communicate that depending on drop off time (ours was early) no one will be present at the desk and we can just drop off the keys.4.0 Okay
Mar. 2021
Pros:
Staff was friendly.Cons:
Reserved a full size. They only had a economy available. This is unsatisfactory.10.0 Excellent
Sep. 2020
Pros:
Staff was friendly and quickly took care to get me my car.Cons:
More clear how to utilize toll roads. There was a sticker in the car about a box that didn’t seem to exist nor was I sure how they worked in that area or how to potentially pay for it in a rental. It may come back to bite me later going through one, but that’s on me. I just wasn’t sure on policy, but it seemed like there was one I should have known.10.0 Excellent
Mar. 2020
Cons:
No2 locations in Charleston
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10.0 Excellent
Jul. 2019
Pros:
Staff was easy to work with and helpful. Drop off was a breeze.Cons:
Offer a bottle of water or assistance with baggage.10.0 Excellent
Nov. 2017
Pros:
We had a mid-size car and were upgraded to an SUV for a really good rate. Staff was friendly, professional and very helpful.6.0 Good
Jul. 2017
Pros:
Car was great. It was clean. Easy access at pickup.Cons:
Meetings cut short a day. Rushed back 75 miles to airport for a one day deduction. They would not credit because I prepaid in full for 2 days. Told me to call 800 number. They said same thing. Rules Rules. Rules. lol. Who reads the small print anyway. We just expect large national companies to treat us fair. They also told me at pick up that the 3rd party insurance purcjased from Kayak wold not be accepted and I would have to pay for any damages immediately and get reimbursed. They lost a customer. I asked them to remove me from Gold Rewards program. My new job requires a lot of travel but I will sign up with another rental company program with southern hospitality.2.0 Mediocre
Jun. 2017
Pros:
NothingCons:
Hertz denied my rental after Kayak.com charged my credit card.9.6 Excellent
Jun. 2017
Pros:
New truck with plenty of technology perks. Good, efficient service at counter. Easy and quick.Cons:
N/A8.0 Excellent
May 2017
Cons:
KIA Optima was pretty small for a "full-sized" car.One location in Charleston
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8.8 Excellent
Jul. 2017
Pros:
Very nice person working at the Charleston, WV airport. A great representative for your company.Cons:
The GPS was hard to use. I almost missed my flight home because of the lack of clarity from the GPS led me astray. Frightening experience as I found myself in the dark in a deserted industrial area of town.10.0 Excellent
Sep. 2016
Pros:
Whole process was made simple10.0 Excellent
Aug. 2016
Pros:
The vehicle was clean and gas efficient8.8 Excellent
Jul. 2017
Pros:
Very nice person working at the Charleston, WV airport. A great representative for your company.Cons:
The GPS was hard to use. I almost missed my flight home because of the lack of clarity from the GPS led me astray. Frightening experience as I found myself in the dark in a deserted industrial area of town.10.0 Excellent
Sep. 2016
Pros:
Whole process was made simple10.0 Excellent
Aug. 2016
Pros:
The vehicle was clean and gas efficientEasirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Charleston
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Charleston
Most popular car type | Standard |
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