Pros: Was upgraded for free, quick efficient service , friendly staff
Cons: Pickup/Dropoff: not open on Sundays and had relatively short "open" hours during the week ie not open after 5:30 pm
31 Jul 2017
Nice staff - excellent to deal with
Pros: They were great to deal with, and I ended up with a very nice upgrade. And no hard upsales like some places...which I really value.
Cons: The only issue I have is that the University Ave location closed at 6:00pm, and my flight was late so I needed to wait a day to get car. They should be open much later in the summer tourist season at least.
18 Jul 2016
Save money at Enterprise Charlottetown
Pros: Saved money using Charlottetown Enterprise
10 Aug 2016
Did not get the car - it had been given away.
Cons: When I reserved the car the pick-up time was accepted as noon on a Saturday. Due to a delay in the flight (we got to our hotel at 4 am with 2 young kids) we arrived at 12:35. The car rental office was closed, and would not reopen until Monday at 8 am. We called the Enterprise main phone number and explained the situation and was told there was nothing they could do. We left a message that we would return on Monday morning (after spending $250 on cab fees) to get the car. We arrived on Monday morning and our car had been put back in the system and was not available. A great start to our trip. Although I do understand we were late as we did not expect an office to be closed at noon at the height of summer, Enterprise has done nothing to address what happened. I do not think a noon pick-up time is acceptable when the office closes at noon. Very disappointed.
24 Sep 2016
Pay more attention to locations
Pros: Counter service at enterprise was excellent
Cons: Even after a confirmation call two days prior to my trip, the kayak reps assured me that I was renting from the airport when in fact it was downtown Charlottetown. This caused me to have both a financial and time delay in getting to my destination.
25 May 2017
Pros: Quick service, ride to airport was a plus. Super nice people to deal with.
Cons: Selection of cars, I had requested for a sedan, but ended up with hatchback.
Pros: I loved that the rental place is right in the arrivals hall (perks of a tiny airport). Pleasant woman at the counter, and the cars weren't too far away.
Cons: It might've been good to have at least one other person at the desk--seemed like the lady was a bit short handed! Or, maybe some more signage for car pick up.
1 Aug 2017
Pros: excellent and friendly service
27 Aug 2017
Pros: Friendly service - helpful - clean and newish Jeep SUV
Cons: Cannot think of anything
10 Oct 2017
Pros: Friendliness of the Hertz agent. The car was great!
Cons: When we dropped off the car it was not clear if we needed to wait for an agent. When one didn't appear, we parked and left the keys in the car and reported to the agent in the airport. Turned out we should have brought back the keys but the agent didn't require us to go back and pick up the keys. It would have been good if the agent at the time of pick-up had advised us of how to drop-off the car.
24 Nov 2017
Rental was effortless
Pros: SUPER easy pick up and drop!! I don't know if it will be this easy for everyone, but you did not need to leave any extra time before your flight for the drop off.
Pros: The young man who worked for Avis but was covering for Budget at the Charlottetown airport was exceptional. Friendly, kind and understanding. He helped me when we took our car in to trade and was so nice to my entire group. Quick drop off when we returned the vehicle.
Cons: Our Jeep Cherokee had mechanical problems so we lost a day because we had to turn back from a day trip to exchange the vehicle.