rent Hyundai car for my trip to Atlanta for 2 days
Pros: Good gas and neat car
Cons: Disappointed when I was on freeway and found out it didn't have cruise. I thought every new car should have cruise.
18 Nov 2015
Only one amenity missing...
Cons: The only thing I didn't like about this car was how basic the model was. there was NO way to plug in your phone to play your music. The USB port did not work for connectivity, only for charging - and there was no AUX port. Too bad I didn't bring my CD's!
6 Jan 2017
Hit ot Miss, This particular experience was more m
Pros: They had a vehicle to rent.
Cons: Not the vehicle I reserved. Tried to downgrade me without discount and ultimately upgraded me for increased rate. I've never had to pay more when they didn't have the vehicle I reserved.
4 Feb 2017
What am I paying?
Pros: The car was in good shape, easy to pick up and comfortable.
Cons: I was quoted $291.00 for 3 day rental which is very high. I returned the car in under three days and was told I was going to pay $380? I The gas was full. The rental was put under another name when I brought it in, I had to go to the desk and get it all reviewed. Was told I was going to have to pay $380 plus even though I had a printed quote for 291.00 in hand from when I got the car at Chattanooga. Spend 15 minutes and got it fixed. So, the price is silly for 3 days. It's like $95 per day and I'm paying for the gas? Never paid so much. Getting my name mixed up is confusing. I do not think I will use enterprise again.
10 Feb 2017
Pros: Quick, easy and friendly staff
10 Feb 2017
Enterprise canceled the reservation!
Cons: After making the reservation, Enterprise called and said they didn't actually have any cars available. Very sketchy.
So, I called back a few hours later and again, Enterprise gladly took my reservation (even though I'd already been told there were no cars available). I get a new higher price this time. Interesting...
19 Jan 2017
Pros: MPG was good. Searched for car at the airport and online had several choices. When I chose one it had airport right by the address, so I booked it. The day before the flight Emily calls to confirm. I again asked if this was the airport. She said no, but said she would call them and move it over. No mention that it would cost about $100 more than the $157 it was already that included a $92 fee for returning at a different location. I get to Chattanooga airport and they have no record of my reservation. Had I not had the email it would have been worse.
17 Oct 2016
They didn't have a car.
Cons: I showed up and they said they were out of cars. They said they intended to call me and let me know but didn't. They said they allowed me to make the rental even though they didn't have s car because I went through Kayak. I won't be using Kayak or Enterprise again.
30 Oct 2016
Poor customer service
Pros: The car was good.
Cons: My flight was late and I tried to call. I kept getting agent must be busy. Tried a few minutes later and was told office had been closed. When I called the main 800 number I was told it was in the same cubicle as Nation and the agent could rent both companies vehicles when I get to Chattanooga.
When I landed I was told I had reserved a car in town and not the airport and the Airport rate was far different than the one I had reserved. I typed in Chattanooga when I made reservations and it was the only thing that came up.
My $202.00 reserve cost me around $495.00. It was after 11:00 PM and I was presenting at a conference the next day in another town. I was not in the position to argue.
If I treated customers the way I was her I would spend more time in court than managing the business. If I had customers at all.
Would you be happy?
Cons: The price was a little steep for just having the car under 24 hrs,
6 Oct 2016
Pros: Price, economy, no hassle.
6 Nov 2016
Pros: Ended up with a nice, comfortable vehicle with all the bells and whistles.
Cons: They had originally given me a with a warning light on. After I insisted that the sales person sign something releasing me and stating that she told me that the vehicle was okay to drive, she decided to give me an upgrade instead.
21 Nov 2016
Pros: The easiest rental companies we have dealt with.
24 Nov 2016
Great service. Not so clean car
Pros: Service and price was great.
Cons: Was a pretty bad odor coming from the trunk. Sprayed twice with frebreeze and still was bad. Someone should have caught a smell that bad before renting the car!!
29 Nov 2016
Pros: Overall, 99% was excellent. Thank you.
Cons: I hit a heavy rain on my way home to Memphis. The windshield wipers were horrible. I recommend either replacing them more frequently or applying RainX to the windshield. Ensuring the safety of your driver should be a priority.
4 Jan 2017
Pros: easy,fast,good price, excellent employers, amazing cars
thank you all
13 Feb 2017
Pros: The price and quality of the car was goodi.
Cons: I did not like that my non-smoking car was smoky.
Pros: Good price, friendly staff, car had nice amenities
Cons: My car smelled like cigarette smoke, I had to wait at the airport for 10 minutes to be picked up, and I had to wait when I got to the hub to be waited on when I was first renting my car.
4 Apr 2016
Awesome Jeep for phenomenal price
Pros: This is the second time I've rented with them and both times I've gotten the free upgrade to brand new Jeeps! The Jeeps were immaculate and the service was very friendly.
13 Apr 2016
Doesn't accept ALL debit cards
Pros: The truck was well maintained and got a pretty decent deal.
Cons: They didn't specify that not all kinds of debit cards are accepted. Even when I attempted to pay my deposit and thought I had, the rep didn't tell me the card or the payment weren't accepted. Also if you are using someone else's credit card to pay, they have to be added as a driver even if they aren't driving or even going on your trip. That is ridiculous to have to pay the additional driver daily fee for someone not even driving!
Pros: Booked an economy sedan, but when we got there, the desk agent asked whether we'd like a convertible VW bug instead for the same price. It was a fun ride up through TN and VA to Washington, DC, in our tomato-soup red bug!
Cons: Perhaps because it had just come in, the car wasn't cleaned before we got it. The previous renter had obviously taken it to the beach, because there was sand on the floors, in the seat crevices, in the glove box, etc. Also, it would have been handy to have a copy of the car manual, as we had to figure out for ourselves which buttons worked the convertible roof and such. Finally, it was disappointing that the car had no USB ports, so we had no good way to listen to our devices or keep them charged during a 10-hour ride.