Car Hire Venice

Cons: Offices closed 12:30 -2:30 during the day. This is for many businesses. Just the culture.

Cons: The person who we picked up the car from in Venice was extremely rude and tried to cancel the reservation on us because we didn't understand how the booking system worked. He started shouting at me which was extremely unprofessional and rude. In the end, we were just trying to get the car and get out of there as soon as possible. Then when we dropped the car off at the airport, they were extremely particular about the amount of gas left (it was mostly full). We had to go fill up gas and almost missed our flight. But I guess this one is more on us to have thought through things in advance so I can excuse Hertz there.

Cons: -customer service was non existence. -was not informed that the return date was an Italian national holiday and offices would be closed

Cons: I had to wait for, at least, 45 minutes after contract was signed to get the car. I've never seen this before at other places. They usually have the car already available for you to drive it.

Cons: The pickup was unnecessarily stressful. When we arrived at the rental agency, we found it locked and were not able to get in, despite it being within the times that Kayak stated it would be open. We walked around the site and finally found an employee who informed us that the office was in fact closed for several hours in the afternoon for a regularly scheduled break. Further, he told us that our reservation would be cancelled because it expires 2 hours after the scheduled pickup time, which fell within their break time. At this point, we panicked and had to convince the employee to open up the store and to give him a significant tip in order to get our reserved vehicle. We were relieved that we could drive away with the car, but having no notice of the hours of the store or this 2 hour policy was unnecessarily stressful. I have not had this type of issue come up when renting cars before and do not plan to use Hertz again if this is the type of service I can expect.

Cons: I did not receive credit for full gas tank. Low oil indicator on car came on soon after I left depot. No windshield washer fluid.

Cons: none

Cons: Overcharged me on the final bill by almost $100. Desk agent said the "Optional Fuel Purchase" was mandatory but the charge would be removed if I brought the vehicle back with a full tank. Of course the final bill included the "optional fuel purchase" even though I returned the car with a full tank. Also the diesel car required several fillings of the additive "AD BLUE" or it would not start. Total out-of-pocket extra of more than 20 Euros. Reflection of poor vehicle maintenance/servicing on the part of Dollar/Hertz.

Cons: The first car we were offered was missing its rear wiper. (Not just the rubber blade, but the whole thing -- arm and all.) They switched us to a different vehicle, and it was great -- but the first vehicle should have been taken out-of-service, repaired, and then returned to the fleet.

Cons: ACE Is not a car rental company so nobody to call in case of issues with the rental. Took us over 2 hours to figure out where to go pick up the car at Venice airport. On top of this, once we got to the car rental counter, they would not rent us the car because we needed an International license. Was never advised by ACE that international license was needed.....

Cons: Nothing

Cons: They charged me the parking garage fee (29 Euro) when I returned it and Europcar was very difficult to get a hold of when I needed to make a change.

Cons: Coordinating the vehicle pickup was a bit confusing, but not unmanageable. The hours of operation were pretty limiting and the fee for an airport drop-off outside of those hours cost nearly as much as the rental itself, despite being only a few minute drive away. There was no opportunity to verify or indicate any damages on the vehicle prior to pickup and when we asked the representative, he simply told us that he already marked everything and not to concern ourselves with it. I also found it odd that the hold amount was about $800, but if you utilized their exorbitant insurance, rather than your own it was only $200; not a huge deal, but could cause issues for somebody on a budget.