Car hire at Knoxville McGhee Tyson Airport

Pros: The staff was very friendly and helpful. They went above and beyond to try to assist me.

Cons: When booking a specific vehicle, specially when paying for the vehicle when doing the booking, one would expect to get the car rental we booked. That didn't happened. Were given a totally different car than the one we booked, as a matter of fact cheaper that the one I booked. Apparently they just "didn't have" the other vehicle. I had purposely wanted the other vehicle for the space, comfort and also because it will do better in the snow in case it would snow (which it did on our trip) thankfully, we made it back home safely but will be someone hesitant about renting from Hertz knowing I won't really get the car I booked and paid for.

Pros: Nothing. Long checking, smoked filled car. No one to help you. Difficult return

Cons: Everything!

Cons: You should update site so that the person who is making the booking is the same on the credit card and prevent the reservation from going through. I made the reservation in my name using my wife's credit card because I don't have one and I was told we couldn't use that reservation. We rented a car but I had to do it under my name on my debit/credit card. The car itself was not good. It was GMC Terrain which I believe is a mid-size SUV and not a standard and I do believe I rented a standard SUV. The brakes grabbed a lot and didn't seem to have a good exceleration.

Pros: Convenient location if you want to jump through hoops and not even get a rental car.

Cons: I needed a rental because I hit a deer and my car is in the shop. I called to find out what all I needed before I booked with a DEBIT card. They didn't mention I needed a CREDIT card or return trip plane ticket in order to actually get the car. They didn't refund money after I had to cancel either.

Car had seen better days.

Pros: It worked and got me where I needed to go.

Cons: The vehicle felt like it had been driven hard. The cruise control was sketchy and I had to add air to one tire (not the one the sensor indicated) - not a big deal but I was surprised. The ride was sort of rough and the feel of the car was simply cheap.

Unable to cancel this as my trip was called off.

Pros: Nothing at all.

Cons: No ability to cancel, credit or refund.