Pros: Efficiency of staff and quality service. Thank you!
9 Jun 2017
Smooth experience at a price
Pros: Car quality was great, location in airport perfect, fast return
Cons: A bit pricier than alternatives, lots of documents and extensive agreements to sign at check in, not as seamless as US rental process. Tolls charges were never fully explained
17 Jul 2017
Punctual, Clean. No issues
Pros: Almost new car w only 3000km. Good service. Easy return.
29 Aug 2017
Cons: Couldn't get the rate advertised as I'm not from the USA - apparently you need a US driver's licence to get this rate.
8 May 2017
Bait and switch
Pros: What the price should have been
Cons: Bait and switch insurance tactics. Full coverage turned out to not be full coverage, and they argued and tried to cover up this illegal activity. I eagerly look forward to the final bill, to see what they have tried to add on. I expect to have a legal argument which no one likes. Policy on speeding also not honest, and tolls agreement under question. Basically not an honest Company.
22 Jun 2017
Pros: They were great overall. I had tire problems due to potholes in the roads and had to replace the car twice. They were extremely courteous and fast both times. Check in and check out were fast and very helpful. All cars were clean and worked well, easy to drive.
14 Aug 2017
A tough day for Avis
Pros: Car was well equipped, with USB & Aux input jack (no input at all on same grade car at other SA car hires we have used)
Cons: Check-in was very slow, with a 45 minute wait. This has not been the case in the past, it appeared to be a bad day with several staff calling in sick. I do not think my experience is representative.
Cons: The info I got from the International Hertz operator was wrong. I couldn't pick up my car the night I landed at Molde airport. I even paid extra fee to have the workers stay open, but my car was at another airport. The operator said I could take a shuttle between Molde and Kristiansund airports to get my car, but no. I had to have a friend pick me up that night, then had to take a bus for a couple hours the next day. I didn't get it till 3:30pm. Then I had to pay another fee to drop it off at another airport, the one I landed and took off from, Molde.