Cons: Price was way too high and vastly more than originally advertised. Vehicle was advertised at $15/day. Our 8 day rental cost $844 total by the time all the additions of insurance, fees, exchange rates etc. were tacked on.
2 Dec 2016
Pros: Terrific staff, helpful, courteous and friendly
Cons: nothing to dislike
22 Feb 2017
Cons: When we got to the rental office, we were told all of their vehicles were sold out. The disconnect between Kayak and the merchant needs to be fixed.
Cons: we reserved a car for 2 days in La Paz BCS, Mexico. when we checked in at ACE rentals there was no car available due to high demand during the Holy Week. We tried to get our money back but did not succeed. Calling Europe from mexico is not so simple with restricted cell phones.
8 Jan 2017
Pros: Price quoted on your site wildly misleading. I was quoted as 58 dollars turned out to be 350' I'll never ever trust your site hideous insurance of @ 50 a day not mentioned. Car and staff at LAP was fine but false quote is a scam. Furious really
Pros: Car was ready on time. Car was swapped out when we came back for a problem.
Cons: Our first car had several scratches, to the point where I felt europcar doesn't maintain their cars and simply charges customers for scratches which they never repair. Secondly, our first car needed an oil change after we had only driven it 30km. The staff did provide us with a new car, but on this car the staff failed to put on a front license plate and didn't tell us this was a problem nor did they note this in the contract. Upon returning the car we were blamed for the missing front license plate until we produced photos showing it was gone already upon picking up the vehicle. Bad experience!!