Lubbock car hire

Lubbock car hire

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Lubbock, TX, United States
12 Dec — 19 Dec
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Lubbock, TX, United States
Sun 12/12
Noon
Sun 19/12
Noon
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Lubbock car hire information

Pick-up locationLubbock
Hire locations15
Airport locations9

Lubbock car hire reviews and directory

Rated no. 1
Avis
Best rated
6.9 Good (40 reviews)
2 locations in Lubbock
Avis
Locations in Lubbock
  • 7.1
  • 7.1
  • 6.9
  • 6.9
  • 6.8
Recent reviews
10.0 Excellent27 Nov. 2021
Rented a Toyota Rav Really enjoyed the way it drove
2.0 Mediocre11 Nov. 2021
I didn't rent akea?
2.0 Mediocre11 Nov. 2021
100.00 a day bull shi!
5.9 Okay23 Aug. 2021
We had a 715 AM flight. There was no one working the Avis receiving area when we dropped off the car. about 10 Avis cars were backed up at the entry, which was blocked off, so we all had to ditch our rental cars there, leave the keys in the visor, and hope they werent stolen.
10.0 Excellent14 Jun. 2021
They were awesome
2.0 Mediocre19 May 2021
It was not listed that we had to have a roundtrip plane ticket to pick up the car at the airport. Thus, we never were able to pick up the car.
4.0 Okay19 Mar. 2021
The easy drop off if I had to pick some thing but I barely cared for that.I was told that I was going to get a certain type of car. When I showed up they offered me a smaller car. I needed a car with a trunk that’s why I picked the size car than I needed. She said that there was nothing that she could do but if I want to pay $20 extra a day I could upgrade to a Tahoe. I had something for a free upgrade and she refused to do it because she said that there was no stock but yet she was offering me an upgrade. I had to upgrade because the car they gave me could not fit anything since it was not the correct size and turns out the moment I got it, there was a death bottle under the seat and all kinds of other trash in the car. Even though the car was dirty which should be clean especially with Covid they couldn’t give me a different car so I had to deal with a nasty car that smelled like smoke. Overall I don’t think I would ever want to use Avis again. The lady was so rude from the moment I walked in. It definitely made you feel like they did not care for you as a consumer. This is the worst rental place ever, don’t waste your time in try another company that actually cares about your business.
2.0 Mediocre4 Mar. 2021
There were no cars available even though I was able to book one online. There is a big disparity between booking and actual available inventory at times via Kayak that needs attention. Please fix this. I had a similar issue last summer in Missoula, MT.
4.4 Okay21 Jul. 2020
Clean car.Customer service was terrible.
8.8 Excellent26 Sep. 2019
Car was great and reliableThe employee was condensencing when they became aware of my age (<25)
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Rated no. 2
Alamo
8.5 Excellent (19 reviews)
1 location in Lubbock
Alamo
Locations in Lubbock
  • 8.9
  • 8.8
  • 8.5
  • 8.2
  • 8.1
Recent reviews
10.0 Excellent16 Mar. 2018
Great service at AlamoThe entire experience. Easy to work with. Very good customer service and communication.
6.8 Good23 Jul. 2017
Drop off confusing. No one to ck you in or tell you what to do.
9.6 Excellent20 Jul. 2017
Nice new carNo one was there when our flight landed. Someone from Enterprise actually got us a car from the National stock. It would be helpful if someone were actually on the lot to assist customers with pick up and return.
6.0 Good28 May 2017
Small airportReturn vehicle in parking lot with no directions to customer. Ride back to terminal to turn key in. Nobody at counter.
4.0 Okay22 May 2017
There were no clear instructions as to where or how to drop off the vehicle. There was signage directing all car rentals to a lot with spaces numbered and organized by company. No other instructions or personnel were available to indicate where to go or what to do next. A simple sign saying to walk back up the hill to the airport terminal would have sufficed. There were five other people wandering around asking each other if anyone knew where to go. I had to call the Alamo phone line three times before someone could help me with instructions. Overall, the Lubbock location needs vast improvements to customer care.
10.0 Excellent17 Jan. 2017
Very easy, great service!The return location is a little confusing - you have to drop the car at the rental return lot then go up to the airport to turn in the keys - but I figured it out easily. A man met me in the lot to drive me up to the airport, which was very nice. & When I got inside I just dropped the keys to the employee at the counter & went on my way. Super easy, & they were very friendly! Would definitely recommend & use again!!!
10.0 Excellent23 Dec. 2016
Great!Turning in the car was just as quick and easy. Great customer service!
6.4 Good14 Dec. 2015
The car was nice and the CSR was pleasant.The cars were parked way too far from where you pick up the keys and it was kind of confusing to find my vehicle.The underage driver fee is ridiculous.
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Rated no. 3
National
8.4 Excellent (7 reviews)
1 location in Lubbock
National
Locations in Lubbock
  • 8.2
  • 8.8
  • 8.8
  • 7.7
  • 8.5
Recent reviews
8.0 Excellent14 Mar. 2021
No Cars to rent
8.8 Excellent7 Apr. 2019
Needed a child booster seat and the location did not have one. Other rental companies would not let me rent theirs so we were out of luck.
Rated no. 4
Hertz
7.3 Good (19 reviews)
2 locations in Lubbock
Hertz
Locations in Lubbock
  • 7.7
  • 7.3
  • 7.4
  • 7.2
  • 6.9
Recent reviews
2.0 Mediocre14 Nov. 2021
Hertz moved out of Lubbock Airport, which means rwo expensive taxi rides on top of yhe rental fees.
2.0 Mediocre11 Apr. 2021
Nothing.When I arrived at the rental agency I was told my reservation was a computer glitch. They said my reservation was real, but it was created in error. So, needless to say, I was without any transportation for my trip. I will not be making any reservations of this style in the future.
2.0 Mediocre16 Apr. 2017
Refusal because of a debit card!They refused to rent me the car even though we prepaid . I had a drivers license, debit card and a picture of my passport.
10.0 Excellent4 Apr. 2017
The gentleman in Lubbock was very welcoming. He was polite and courteous. Overall a pleasure to work with.Everything went smoothly.
5.6 Okay11 Mar. 2017
Didn't get what I asked for...There was no line at the window.Hertz did not have the vehicle that I reserved, nor did they have the gps unit I requested. He did not tell me that the one he was trying to give me didn't have one until we were almost done and I asked.
10.0 Excellent2 Feb. 2017
Good RentalWell performing car, pickup and drop off were easy. Good on gas
9.2 Excellent2 Nov. 2016
Great, Friendly ServiceVery helpful personnel. Location was very convenient. Fast, easy processing time.
4.8 Okay18 Sep. 2016
POSThe car made it across the state with me in one piece. The drop off was quick and painless and not a half mile walk up or down a hill.I USUALLY get the car in the ad or in this case KAYAK, which would have been a Nissan Versa, which I am familiar with. I think, because this was a one way rental, they gave me their POS car that they wanted to get rid of. The seat was so high my line of vision was just below the top of the windshield and I hit my head several times getting in and out of the car. It was not comfortable, it was loud on the highway and there was no cruise control (which I anticipated, but hoped there would be). When I asked for the Versa, before finding all this other out, I was told I would have to upgrade, there were no Versas available. I wish I had. Due to time restraints I couldn't go back after getting in the car and change it.
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Rated no. 5
Enterprise
6.7 Good (17 reviews)
5 locations in Lubbock
Enterprise
Locations in Lubbock
  • 6.5
  • 6.9
  • 6.5
  • 6.8
  • 6.7
Recent reviews
2.0 Mediocre14 Jun. 2021
Vehicles were not ready, nor did they ever be ready.having vehicles ready (even replacements would have been better than nothing)
10.0 Excellent23 Feb. 2021
It was a typical car rental experience I just was surprised that they didn’t take debit card.It was a good little car for a few days
10.0 Excellent5 Oct. 2020
The staff was very knowledgeable in what they mnew.
3.2 Mediocre9 Jun. 2020
I placed my reservation online to pick it up at a specific location in Lubbock. I called ahead to verify that my reservation was made and was told that the facility closed at 2pm. I made sure to be on site by 12:30pm only to find out that this address was closed down. I saw a note to visit another facility within the same city. I drove to that site and was there just after 1pm. They didn't have any trucks on hand like I had reserved. They did find one at a 3rd location. They did offer to get the vehicle for me but the 3rd address was only 2 miles from my home. By the time I got to the 3rd site, they already rented 1 of the 3 trucks remaining. I was able to obtain a truck and drive to my destination but I feel there was much confusion and all of the employees were aware of the incorrect address.The site needs to be updated so that your potential renters won't waste their time going to wrong address. And if I place a reservation for a specific type of vehicle, then there should be one available when I get there and not just by chance.
8.0 Excellent9 Jun. 2019
Staff at Lubbock we're very helpful and accommodating. Vehicle was good.
2.0 Mediocre1 Sep. 2018
OverchargedOvercharged. Asked why. Told there was $100 deposit. There were no issues or other charges, but amount on my credit card was more than quoted. Asked about it at drop off. Was told they'd have somebody from customer service call. Nobody ever called. Sent messages but they have not been returned. Resorted to disputing partial charge with my credit card. Never had this happen before and it is quite disappointing.
2.0 Mediocre29 Aug. 2017
Keep up with technologyNothingEverything. Start accepting debit cards not just only credit cards
7.2 Good9 Aug. 2017
Agent did not try to talk us into buying additional coverages and options for the car.Car had stains on interior and lots of marks on exterior. Gas tank was not completely full.
6.0 Good5 Jan. 2017
Confusion over coverage, which was accidentally charged to me, even though I rent cars often.
2.0 Mediocre9 Dec. 2016
Car rentals should have cars on the lot for rent.Nothing about them was acceptable.They didn't have a car to rent and when asked why they shrugged their shoulders! I asked for a recommendation on what to do and they offered no help.
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Rated no. 6
Budget
6.7 Good (16 reviews)
1 location in Lubbock
Budget
Locations in Lubbock
  • 6.8
  • 6.6
  • 6.4
  • 7.4
  • 6.7
Recent reviews
3.9 Mediocre27 Jul. 2021
Staff was inattentive and unprofessional
2.0 Mediocre30 Jun. 2021
my flight was delayed for 18hr but they did not keep the car....
10.0 Excellent13 May 2020
All good
5.2 Okay8 Jul. 2019
Staff was friendlyI was convinced to pay for insurance that Budget doesn't even honor. RIP off
9.2 Excellent11 Feb. 2019
Very friendlyNothing
10.0 Excellent20 Aug. 2018
Excellent service. Friendly and efficient personnel.I was worried about having to stand in a line to get the car which would make my 'day trip' impossible. The car was waiting for me and the girl at the counter couldn't have been nicer. Will definitely use Budget again!
8.0 Excellent2 Oct. 2017
Budget staff was very nice and helpful. Car was clean, drove well and had no mechanical issues.The plastic headlight lenses had numerous cracks and were cloudy/glazed over so as to affect the brightness of the headlights. They were old and needed to be replaced.
2.0 Mediocre23 Sep. 2017
Nothing. Terrible customer service, rude, and honestly shitty company and franchise owner was terrible as wellThe company.
4.0 Okay17 Dec. 2016
Pick up and drop off was quickThe car had 68,000 miles. The condition of the car reflected the mileage. I was told that I would receive a Chrysler 200 or similar. Instead I got a very beat up Toyota Corolla
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Rated no. 7
Thrifty
6 Good (3 reviews)
1 location in Lubbock
Thrifty
Locations in Lubbock
  • 6.6
  • 5.3
  • 6
  • 6.6
  • 5.3
Recent reviews
8.8 Excellent6 Oct. 2016
Adequate, could be betterBudget did a good job of getting me a car quickly and efficientlyI intensely disliked the Mitsubishi Mirage I was given. It is not a car, it is an under-powered roller skate with pretensions of grandeur. The gas deals were hard to understand and too expensive. Explaining them caused both the counter person and myself frustration.
Easirent
1 location in Lubbock
Easirent
Locations in Lubbock
Recent reviews
Sunnycars
1 location in Lubbock
Sunnycars
Locations in Lubbock
Recent reviews
121 travellers who hired a car in Lubbock gave the car agency they used an average rating of 7.2

Car hire locations in or near Lubbock

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When to book a car hire in Lubbock

Average daily price per month
Car hire prices as pick-up date approaches

Top tips for hiring a car in Lubbock

  • Rent a car during your stay in Lubbock to explore the sights of the city at your own convenience, rather than having to deal with exorbitant taxi prices or the hassle of using the fixed routes of the public transportation system. Car rentals in Lubbock will give you the feel of a local as you move around the city, while also giving you the freedom to tour the outskirts. For example, Buffalo Springs Lake, south of Lubbock, is approximately 11.9 miles away.
  • Lubbock Preston Smith Int’l Airport (LBB), which is the major airport in the area, conveniently has a number of onsite car rentals in Lubbock, as well as off-site agencies, which are accessible via the airport shuttle services. Some of the car rental agencies onsite include Avis, National Car Rental, Alamo, Hertz and Thrifty. The offices and counters for these companies are located at the baggage claim area. Rental cars are parked outside the baggage claim area.
  • Lubbock is a largely populated city and, therefore, it is important to be on the lookout for jaywalkers as you drive. There are also a number of people that walk around the city center while texting and talking on the phone, which can make the road dangerous. One should also be cautious of weather conditions, such as hail, that can cause chaos on roads but are luckily not common.
  • Just like most crowded cities, Lubbock is usually affected by rush hour, especially in the morning hours between 7am and 9am, and in the evening between 4pm and 7pm, due to crowded roadways and fatigued drivers and pedestrians. Drivers are advised to stay patient and remain in their lanes. New drivers are recommended to book vehicles from Lubbock car rentals with GPS monitors so as to be able to navigate through unfamiliar roads.
  • Book your car hire in Lubbock at least 3 weeks before your trip in order to get a below-average price
  • Standard car hires in Lubbock are around 10% cheaper than other car types, on average

FAQs about hiring a car in Lubbock