Ottawa car hire

Ottawa car hire

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Ottawa, ON, Canada
24 Jan — 31 Jan
Same drop-off
Ottawa, ON, Canada
Mon 24/1
Noon
Mon 31/1
Noon
Driver's age:

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Ottawa car hire information

Pick-up locationOttawa
Hire locations79
Airport locations12

Ottawa car hire reviews and directory

Rated no. 1
Enterprise
Best rated
8.8 Excellent (292 reviews)
16 locations in Ottawa
Enterprise
Locations in Ottawa
  • 9
  • 8.9
  • 8.8
  • 8.8
  • 8.6
Recent reviews
10.0 Excellent11 Oct. 2021
Easy pick up and drop off Car was clean and ready gave me a choice of a couple models
2.0 Mediocre4 May 2021
They cancelled the booking a few days in advance and I was very upset as I had to vacate my apartment and needed the rental to do so
10.0 Excellent4 Feb. 2021
The staff was excellent at both Enterprise locations - loved the vehicle - there was no surprises (e.g. switch of make/model). Great service.Pricey. But everything else was great! Thank you!!
10.0 Excellent12 Aug. 2020
Drive back service
10.0 Excellent27 Jul. 2020
The staff are nice and they make the effort to show you the car before you drive off.
3.2 Mediocre14 Jul. 2020
They did not have an economy car available despite the fact that I had booked economy.The car was dirty. The attendant made an excuse to say she tried to clean up the car but in fact she did nothing. There was dirt in the trunk and around the hinges of the trunk door.
4.0 Okay5 Jun. 2019
The staff at pick-up was super friendly.The interior of the car could have been cleaner. The drop-off experience could have been WAY better. They might be able to update their Computer System - 1 -easy access for local locations to change drop-off if that's what the customer is requesting, and 2 - have the ability to convert currency!
10.0 Excellent8 Apr. 2019
It was easy in and out. Great car
10.0 Excellent3 Feb. 2019
The service was really good. Staff was friendly, quick and efficient.I wish they would have told me about being able to give rides to customers who are going to a nearby address.
10.0 Excellent9 Jan. 2019
Excellent customer service at the downtown location.
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From $47/dayRated no. 2
Budget
8.6 Excellent (41 reviews)
11 locations in Ottawa
Budget
Locations in Ottawa
  • 8.2
  • 8.8
  • 8.6
  • 8.8
  • 8.1
Recent reviews
10.0 Excellent26 Oct. 2021
From reservation to pickup to drop off everything went well.
10.0 Excellent18 Oct. 2021
Great experience with this budget! They were super friendly and very helpful. Definitely will rent here again
3.9 Mediocre15 Sep. 2021
There were garbage under the car seat. Obviously the vehicle wasn't properly cleaned.
10.0 Excellent14 Aug. 2021
Owner of store was the perfect gentleman -- extremely kind and efficient. Great experience overall.
7.9 Good11 Aug. 2021
I had a lot of difficulty trying to manage the rental (make changes) online. Also used the chat line, who were unable to help & gave me a phone number to call that was out of service. Then, when I only wanted to change my pickup & drop-off time, it wanted to make me restart the whole rental process.
6.8 Good13 Feb. 2020
When we booked the car for our trip we requested a Ford Focus or similar. This is a 4 door sedan. When we arrived we were given a Volkswagen Beetle. Not exactly what we were expecting or similar.
8.4 Excellent15 Nov. 2019
Getting to the rental agency and eventually to the vehicle was very convenient.Agent was slightly confused about the fact that it was a one-way rental. After a long drive, the budget drop-off office had no bathrooms available, apparently, and I had to walk across four lanes of rush-hour traffic in the snow WITH LUGGAGE to use a bathroom at a coffee shop across the street! The agent there was aware of my obvious discomfort (made a comment to me about such) but didn't offer to hold my bags or allow me to use the staff bathroom even though I was a paying customer.
10.0 Excellent15 Oct. 2019
Central drop off location, clean car
9.2 Excellent10 Sep. 2018
upgraded free of charge to fully loaded vehicle...very nicewaiting for my wife to pick me up from the depot
6.0 Good19 Aug. 2018
Rip off pricesDrop off at Pearson T3 was quick and effucient.- CDN $800 for 4 days is a rip off - no hint of additiona insurance charges until pickup - car wad a gas guzzler that i was 'upgraded' to without a choice - hatch back with missing luggage cover - not very clean upon pickup - disabled sat nav - are you guys kidding - other agencues that I've used don't do this..
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Rated no. 3
Alamo
8.6 Excellent (41 reviews)
1 location in Ottawa
Alamo
Locations in Ottawa
  • 8.8
  • 8.6
  • 8.5
  • 8.6
  • 8.1
Recent reviews
10.0 Excellent14 Oct. 2021
Don't forget to top up the fuel as the charge for Alamo to do it is super expensive!
7.9 Good28 Aug. 2021
Friendly staff, efficient service! I was fully satisfied.
10.0 Excellent10 Feb. 2020
Pick up was simple, drop off was easy, staff was very friendly and helpfulMore signage to help find the drop off location
9.2 Excellent19 Nov. 2018
Last minute decent few.
7.6 Good28 Aug. 2018
Price gougingPrice
2.0 Mediocre19 Jun. 2018
Closed when I arrivedI booked a car for a late evening arrival but when I arrived to pick up my car Alamo was already closed. Thankfully Avis was open and able to rent me a car
5.6 Okay12 Jun. 2018
Decent, Unlikely to ReturnCar upgrade, competitive weekend price.To extend rental for 24 hours was quoted to cost more than the entire total for previous 3 days - no flexibility to meet customer needs despite not needing the vehicle for another reservation.
9.6 Excellent11 Jun. 2018
I wanted a smaller car but I got a Nissan Altima.
8.0 Excellent20 May 2018
Insurance too expensive
10.0 Excellent5 Jan. 2018
I'm back with Alamo!Mgr. Kylie Lauzon was very helpful with my rental process and got me a car with snow tires as requested.Everything was fine- car was fresh
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Rated no. 4
Hertz
8.1 Excellent (74 reviews)
7 locations in Ottawa
Hertz
Locations in Ottawa
  • 8.2
  • 8
  • 8.2
  • 8.3
  • 8.1
Recent reviews
10.0 Excellent9 Sep. 2021
It should have been made clear that off site pick up was to avoid the Airport surtax. This was not a problem and solved by a short taxi ride.
10.0 Excellent29 Aug. 2021
The car was very clean and comfortable, rode very smoothly and quietly. I appreciated the fact that I did not have to return it to the downtown location but could leave it at the airport when I leave. Saves much time and effort when leaving on an early morning flight. The price quoted was very competitive. I will probably use Kayak again when I rent my next vehicle.
4.8 Okay4 Nov. 2020
Noone was there when I dropped the car off. I found papertowel (used) in the car. Not acceptable at all given this is a Covid pandemic. I was told after I had booked the car that Costco members get a discount. The agents never really tell you about any features or benefits. When I showed up the woman was not there so I had to wait for her.
4.4 Okay21 Sep. 2020
Nothing but the initial price of the car itself.Customer service, after hour return policy, initial and final inspection accuracy, insurance plans, ease of finding the rental place, and so many more.
2.0 Mediocre29 Aug. 2020
The company cancelled on me!
5.6 Okay27 Jul. 2020
The staff was okay. I was told the car was a new model but when I got in the car it smelled like marijuana. The AC was on and this is what it smelled like.
4.0 Okay14 Jul. 2020
I had asked for an economy car but I was told that none were available despite the fact that I had booked economy.They should go outside with the customer to do an inspection of the car and to explain the features of the car.
6.0 Good1 Oct. 2019
When someone rents a GPS it should have instructions with it or the operation be explained. I could not get sound out of it and old address kept coming up. It was night time rain and it seems all the City is in Construction, and the GPS does not work very dangerous.
10.0 Excellent6 Jul. 2019
Both the pick up and drop off were very easy. Staff on both occassions were friendly and helpful.
10.0 Excellent10 Jun. 2019
Simple and easy rental applicationJust including the information about the insurance price
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Rated no. 5
Dollar
8.5 Excellent (3 reviews)
5 locations in Ottawa
Dollar
Locations in Ottawa
  • 9.3
  • 7.9
  • 7.9
  • 9.3
  • 7.2
Recent reviews
7.9 Good6 Sep. 2021
Special thanks to the staff who was working on Sept 4 weekend. Very helpful when we returned the car. Thank you!
7.6 Good15 May 2020
We had purchased rental insurance through thinking we were doing the insurance through you but in actuality we later found out that tha insurance agency was a third part called Allianz Global Assistance. The car rental man did not have any record of that so when he asked if we wanted insurance I figured that the earlier transaction for purchase did not go through. In fact I later learned it had gone through and this I was charged for insurance twice.,,once by Allianz Global and a second time by the car rental man. Fortunately I was doing other online banking, noticed the charge from Allianz, disputed the charge with them and was refunded. If you are using a third party for insurance good idea to have open line of communication between you and them so that the customer doesn’t get duplicate charges as in my case.
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Rated no. 6
National
8 Excellent (10 reviews)
2 locations in Ottawa
National
Locations in Ottawa
  • 7.9
  • 7.9
  • 8.1
  • 7.9
  • 7.5
Recent reviews
10.0 Excellent2 Oct. 2021
Everything was excellent. The drop-of at the Ottawa airport was very easy and fast and very close to the departures entrance.
10.0 Excellent7 Sep. 2021
Everything was great, our family really enjoys the car we have rent it. Ford Escape hybrid is the way to go when you are travelling. It only cost us less than $200 of gas by to travel 11 days around the east coast of Canada.
1.9 Horrible10 Jul. 2021
There was no car available for me to rent even though I booked through Kayak.
8.8 Excellent3 May 2019
Drop off wasnt that easy.
6.0 Good5 Aug. 2018
People were niceO had booking for 10 am, got there at 930. After checking waited 2 hr to get the car
10.0 Excellent13 Aug. 2017
Excellent serviceThey even offered an upgrade for a lower cost when we got there. Offered a GPS and ezpass for tolls.
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Rated no. 7
Avis
7.7 Good (23 reviews)
11 locations in Ottawa
Avis
Locations in Ottawa
  • 8.4
  • 8.5
  • 7.7
  • 7.7
  • 7.6
Recent reviews
10.0 Excellent28 Oct. 2021
Easy booking, good value and no delays at counter during pickup or drop off.
1.9 Horrible16 Oct. 2021
This company is simply not interested in renting cars to people who have money. From the se one I arrived until the second I left , the agent at the counter could not have been any more rude. Not sure if it’s the way I look ( 100% it is ) but for the life of of me I could not get him to give me the car I choose wanted and paid for! It’s was insane, I drive an Audi and wanted something comparable, so I choose premium class , I called ahead and everything was ready until I arrived. This man looked like I was bothering him and then greeted me by saying “ what” ! I politely gave him my name and said we spoke earlier I believe, he said nope not me ! Turns out that all the other 30 vehicles were unavailable and had reservations, the only car he had was a Corolla, and it might not be clean if that was ok, it was all mine! For 25 mins this man did everything he could think up of to make sure that I only got the Corolla. I understood who he was and what he was doing , and I have zero time for that kind of garbage , so I canceled politely and left. Or so he though, took less then 10 mins for someone to walk up and within 5 mins off they went in the bmw ! It’s 2021, last time I checked , my money is just the same as other peoples money. Never again AVIS YOW
3.9 Mediocre2 Sep. 2021
The rules at Avis are far too rigid. As a foreign traveller it seemed their policies were set for local drivers only. When I didn’t have the kind of card they accept (German card) it wasn’t possible to use my companions Canadian card as payment as she didn’t have a drivers license. It also took an incredibly long time to process the booking (45 minutes in all) when we had already made the reservation and provided all of our information online. I would not go with Avis again.
1.9 Horrible18 Jul. 2021
Truly a terrible experience in both the pick-up and drop-off of the vehicle. The vehicle had been booked weeks in advance and had been set to be picked up at a location that would be open after our flight had landed in Ottawa; the hours on the website and booking site both indicated they would be open upon our arrival. Upon landing we arrived at the Avis location and saw that there was a notice on the door saying that effective immediately their hours had changed. They were closed. The number on the door was for the inside so that was of no use to us. We called Avis (impossible to get through) and they said that our rental is cancelled and that we should have called. All Avis representatives could not comprehend that one cannot call on an airplane saying that we are on our way (flight delayed from 1500-1600 arrival). After numerous phone calls with Avis and call drops (ridiculous wait times leading to call dropping on their end), I spoke with someone the next morning who accused me of not being reliable, and a poor customer. That would be a nice conversation to hear on their recording. He also said that they canceled our reservation and should have shown up… After dealing with that I called the original Avis dealer as they should be open with their new hours (0730), no one would pick up until (0805). The rep said he can see what he can do but that we should have showed up the day previously or called from the air (??). He said he would call us back. He called back and said he could give us a rental. The rental price was not discounted and charged us the extra day. He was also quite accusatory as well. The drop off location no one was on site when we went to drop off the vehicle (1100), so we called the number and he arrived 15 minutes later. When we went to ask for some leniency with pricing because of the issues he said he can’t do anything so just figure it out later. Horrible customer service on all fronts. Would advise to use a different company. Would like to be contacted regarding this issue.
8.0 Excellent5 Dec. 2020
Despite booking an intermediate on Kayak, the Avis received my booking as a compact. Thankfully, Avis found an intermediate car for me at a nearby location for no extra charge, which I appreciated. Seems like a miscommunication between the Kayak and Avis systems.
6.8 Good28 Aug. 2020
We received quite a larger vehicle than booked as the type of vehicle we had booked was not available so I think the vehicle should have been the correct size. Also, the vehicle had Florida license plates and being in Canada and driving, because of the travel restrictions and people’s heightened stress, we didn’t feel comfortable driving in Canada with the Florida plates under Covid.
10.0 Excellent10 Apr. 2019
After streetparking my mirror had been flopped back. Sure enough-two dents in the door - I had been side swiped. I reported to insurance and Avis Ottawa who were very calm and supportive. Returning the car, an employee immediately told me that it was old damage. Honest and clear service.
2.0 Mediocre25 Feb. 2019
The rental place was supposed to open at 8 A.M. (as was indicated on their own front door), which was when my pickup was arranged for. I got there at 8:05 A.M. and waited until 8:25 A.M. until I had to find other arrangements to get to my appointment because no one showed up.
Rated no. 8
Europcar
7.6 Good (5 reviews)
5 locations in Ottawa
Europcar
Locations in Ottawa
  • 8
  • 8
  • 7.6
  • 8
  • 8
Recent reviews
10.0 Excellent12 Dec. 2021
Friendly staff and a brand new car. Previous driver must have chain smoked in it, so I had to but a deodorizer, but other than that, very friendly, great service. Highly recommend!!
10.0 Excellent28 Dec. 2017
Great experience with DiscountFirst time with this rental firm and I'll be back Quick pick up at airport Friendly efficient staff Great car
2.0 Mediocre7 Aug. 2017
Didn't HappenNothingThe fulfilling agency lost my reservation. I went off in my own to find a rental.
From $32/dayRated no. 9
Routes Car & Truck Rentals
Cheapest deal
Most popular
5.9 Okay (27 reviews)
1 location in Ottawa
Routes Car & Truck Rentals
Locations in Ottawa
  • 6.4
  • 6.7
  • 5.8
  • 5.7
  • 5.7
Recent reviews
4.0 Okay16 Jan. 2022
Sooo, booking said unlimited mileage but in person I was surprised when the front desk lady said there’s a 200km limit. She was nice enough to make it 300km after I said I was under the impression it was unlimited. I was also surprised again by a $1,500 security deposit which was never mentioned when I booked. Also, I was forced to take the daily insurance. This booking was just full of surprises, not what I expected at all. Customer service was meh, they tried to help where they could but nothing over the top. Overall, I’d go else where next time for a rental.
2.0 Mediocre16 Nov. 2021
Poor customer service. No detail information. Hiden charges. Not like other rental companies. Everything you have to read before you book.
6.0 Good30 Apr. 2021
The orginal price was 209$ and they end up charging 349$. Also, on the site, it's state 500$ deposit, and once on site, they want 1500$ deposit.Price is a scam. Make sure of what the customer will pay. Really a scam !
6.0 Good24 Apr. 2021
I scheduled my pick up at 8:00 since I was on a tight scheduled. John was helpful showed me the vehicle and did the walk-around with me. They also dropped me off at work which was fantastic.First off the $1500 hold is a bit excessive. The other thing is the scam with the unlimited mileage, don't advertise unlimited mileage if that is not the case knowing very well that once we have made the arrangements, the customer is at your mercy.
10.0 Excellent16 Dec. 2018
Friendly, helpful staff. Great vehicle, great price, and a free shuttle to the airport.
3.6 Mediocre25 Jun. 2018
They advertised Unlimited Mileage but only had 300 kms per day. I had to argue to get more kms included which was ridiculous. Pickup was slow and drop-off as well they took their sweet time, so it was a slow process both times.
2.0 Mediocre24 Apr. 2018
I never rent a car from them againNothingThey advertised "unlimited" mileage, which was not true. They didn't save a car that I have reserved. They told me that I cannot switch the name of renter to charge additional driver. They increased the amount of additional charge of a driver per day without approval. They offered me a car with full of scratches and missed two spots of damages if I didn't point out. I never rent a car from them again
8.4 Excellent17 Apr. 2018
The company staff was excellentPickup and dropoff was easy and smooth. The shuttle from the airport was excellent and staff was very friendly and helpful.the vehicle was next to new and very clean.I reserved a compact but none were available so I was given a jeep wrangler. The vehicle itself was next to new and very clean but was uncomfortable and was a beast on gas. I spent almost as much on gas for the 3 days I had it as I did for the rental. Would like if they had more compact cars available
6.0 Good8 Mar. 2018
Not the best Rental service for short term rentalsThe only good thing I can complement on Routes sevices was the receptionist I encountered with. No pick-up or drop-off is offer unless you're going to the YOW airport. The vehicle that I had smelled like smoke but yet they indicated no smoking in their vehicles. I'm a non-smoker so I was bothered by this. The price quote from kayak.com was different from what was presented at their office during pick-up and I their policy is to make a $1000 deposit which I found was outrageous for a two days car rental. I inquired about the discrepancies between the car rental price on kayak.com and in their system. To make the long story short, I ended up getting the price quote on kayak.com. I don't think I use their services again in the future. I'm still waiting for my deposit to be returned to my credit card.No pick-up or drop-off offered, $1000 deposit for a two days rental, and the vehicle had a cigarette smell in it.
2.0 Mediocre8 Dec. 2017
poor communication and servicenothingThe order confirmation said the location would be open until 11:30pm. They weren't and instead closed at 10pm. I was left stranded at the airport without a car. I had to take a taxi to my hotel. The next morning, I had to demand they pick me up and bring me to the location (which they did, but on their schedule, not mine.) Once I finally got to the rental counter, although I was able to PAY the FINAL bill with a debit card, I could not rent (credit card hold) with a debit card. They wanted a $500 (!) hold in order to rent a $90 car rental. I couldn't use my debit cards, so I asked to split the $500 across 2 credit cards. They couldn't do that either (not sure if it was incompetence or policy). I left without renting a car, angry, frustrated and going to their competitor.)
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Discount Car & Truck Rentals
6 locations in Ottawa
Discount Car & Truck Rentals
Locations in Ottawa
Recent reviews
Thrifty
6 locations in Ottawa
Thrifty
Locations in Ottawa
Recent reviews
keddy by Europcar
4 locations in Ottawa
keddy by Europcar
Locations in Ottawa
Recent reviews
Payless
2 locations in Ottawa
Payless
Locations in Ottawa
Recent reviews
Sunnycars
2 locations in Ottawa
Sunnycars
Locations in Ottawa
Recent reviews
516 travellers who hired a car in Ottawa gave the car agency they used an average rating of 8.4

Car hire locations in or near Ottawa

Good to know

Most popular agency

Routes Car & Truck Rentals

Most popular car type

Economy

Average price

$49/day

Good deal

$36/day

When to book a car hire in Ottawa

Average daily price per month
Car hire prices as pick-up date approaches

Top tips for hiring a car in Ottawa

  • Canada’s capital is an evergreen city that is overflowing with spectacular parks and gardens. Ottawa is located along the Ottawa River and is connected to the Rideau Canal, providing extensive opportunities to get outside and enjoy the wonders of nature. Renting a car will give you unrivaled access to the glorious hiking trails of Gatineau Park while also allowing the time to take in the significant cultural arts attractions, such as the National Gallery and Canadian Museum of History. If you are planning to attend an Ottawa Senators ice hockey match, renting a car is the best option since Canadian Tire Center is more than 25 km (15 miles) from the downtown district.
  • Ottawa Macdonald–Cartier International Airport (YOW) is located approximately 11 km (7 miles) from downtown and you will be able to arrive in just over 20 minutes of driving. hire companies Alamo, Avis, Budget, Hertz, and Enterprise have their counters located on Level 1 of the parking facility, directly across from the baggage claim area.
  • Since the expanse of parklands and outdoor activities lends Ottawa to be an optimal location for bike riding, so be vigilant while driving and remember to check blind spots regularly. Turning right at a red light is legal in Ottawa unless otherwise indicated by signage; however, always remember to stop at the intersection and ensure the road is clear.
  • Ottawa and the surrounding areas of Ontario are well known for the heavy amounts of snowfall they often get during the winter. If you are planning to travel during this time of the year you will witness some beautiful frozen lakes and scenery; however, be extra cautious while driving. It is important to regularly check weather reports which will provide information on road conditions and safety. When driving on icy roads, remember to reduce speeds and allow more braking time and space than you would in normal conditions.
  • 25% of our users found a car hire in Ottawa for $36 or less
  • Book your car hire in Ottawa at least 7 weeks before your trip in order to get a below-average price

FAQs about hiring a car in Ottawa