Book Enterprise Rent-A-Car car hires at Ottawa Airport

Reviews

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4.0

Pros:The staff at pick-up was super friendly.Cons:The interior of the car could have been cleaner. The drop-off experience could have been WAY better. They might be able to update their Computer System - 1 -easy access for local locations to change drop-off if that's what the customer is requesting, and 2 - have the ability to convert currency!Reviewed 5 June 2019

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10.0

Pros:It was easy in and out. Great carReviewed 8 Apr 2019

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10.0

Well DonePros:Excellent service at the front counter when I picked up the car.Reviewed 6 Dec 2018

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10.0

No wait at EnterprisePros:Offered me an upgrade vehicle because the one I ordered was not quite ready yet. Very courteous. They were clearly making an effort to please the customer.Reviewed 29 Nov 2018

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6.0

Car was great experience poorPros:The vehicleCons:I got there and they didn’t have the Jeep Wrangler initially and tried to talk me into another car. Ended up getting me the correct vehicle after a bunch of wasted time. Upon return they couldn’t find the vehicle or my reservation in the system. It took a ridiculous amount of time to find it and they claimed i was assigned the wrong vehicle. I had to pull up all my emails because they couldn’t find the car in the system after repeatedly asking if I was sure I was returning it to the right place. At the end they were able to make something work so I could get to my plane on time. They did apologize for the inconvenience but it was frustrating overall.Reviewed 28 Nov 2018

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10.0

Best rental companyPros:Staff was incredubly helpful and friendlyReviewed 5 Oct 2018

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3.6

Customer serviceCons:Upon arrival there was a long line of customers with only 1 person at the desk. I imagine this was a peak time, there should have been another employee.it took almost 20 mins just for me to get to the front of the line. Just after paying for the rental, while sitting in the car the agent approached me about insurance. I assured him I spoke with another representative that said I did not need the insurance as my personal insurance would suffice. He tried to strong arm me into getting coverage until I called my insurance company to confirm, the call took almost 40 mins just to confirm in 1 minute what I had been telling the representative. When trying to return the vehicle I called the location multiple times to speak with a representative about the process and no one answered after almost 30 mins of calling. When I arrived I realized that again, only 1 employee was at the desk. I suggest having more than one person at a time as well as training your staff on customer service. I felt as though the representative was pushing too hard for me to get the coverage although I explained to him I was covered by my own insurance. I understand he was doing his job, but he could have done so with a bit more tact.Reviewed 18 June 2018

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8.8

Central 1-800 numberCons:Called 1-800 twice recieving different quotations and limits on the Kayak option. Nearly didn't rent based on that experience but our local St Catharines location provided some clarification and all was quick and effective at Ottawa location except initial charge was $5 higher than stipulated on reservation.Reviewed 31 May 2018

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8.4

Pros:Customer service with Enterprise is always excellent and way better than other experiences I've had with competitorsCons:The price to rent from the Ottawa airport is always way higher than other locations which is disappointingReviewed 28 May 2018

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10.0

Pros:Easy check in and drop off. Friendly and helpful staffReviewed 3 Apr 2018

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4.0

Enterprise Rental Ottawa, CAPros:Was offered a new SUV for same price as intermediate vehicle that was quoted.Cons:Final pricing was much higher than the original quote. Quote as $160.04CDN. Price on drop off was: 1 day rental $174.98 Premium rental location $52.33 2 hours late fee $70.00 (after complaining about this charge the agent reduced it to $35.00) Final charge $394.11 Charges for premium location were never mentioned, and 1 day rental was $15.00 more than quote. I expected to pay the HST tax of 13%, but not the extra. Therefore I paid approximately $95.00 more than I was expecting.Reviewed 28 Aug 2017

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10.0

Everything was perfect.Pros:Very courteous staff at the Enterprise office. I had next to no wait, and they processed my rental request promptly. I was given a business card of a person in that office, if while I was renting the car I had any questions or concerns. I thought that was very helpful. How many times are we left having to work through a customer service rep from a 1-800 line that really doesn't know the area one rents from. I was very happy.Reviewed 5 July 2017

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• What is the most popular hire car from Enterprise Rent-A-Car at Ottawa Airport?

  Luxury (Land Rover Range Rover Sport or similar) is the most frequently booked hire car type from Enterprise Rent-A-Car at Ottawa Airport.

• Where can I find Enterprise Rent-A-Car hire cars at Ottawa Airport?

  1003 Airport Parkway Pvt is the closest Enterprise Rent-A-Car hire car location to Ottawa Airport. The telephone number for this location is +1 613 248 0005.

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Ottawa Airport (YOW)?

  Yes