Cons: The rental did not say what rental car company. I assumed Ace was the company - but it was Goldcar. Not shown anywhere on the reservation.
20 Jun 2017
Cons: Our reservation time upon booking through priceline defaulted to 12 pm, but our flight didn't get in until 6 pm. I had called priceline and they said not to worry about it, but when we got there, they said our rental had expired and they couldn't find us in the system. Now we had to book a brand new rental, which was of course much more expensive and included insurance we could not decline.
5 Jul 2017
Where the heck is ACE?
Pros: Car size...no B cars available so we were given a "C" car
Cons: In Mallorca, there are NO signs directing one to 'GOLDCAR', the ones who handle ACE. Have to ask where to go for ACE. Then not much at GOLDCAR that says ACE. Was not scheduled to pay for insurance. Our credit card covered that. But agent insisted that if we didn't take insurance the 1300 euros charged for a 'hold' would not be returned when car was returned, but a month later and we would have to ask the credit card company for that 1300 euros. Completely deceptive people who I would NEVER rent from again overseas.
13 Aug 2017
You have to pay additional insurance. Even if you had one.
Pros: There is nothing I liked about Ace/Goldcar in Palma the Mallorca. The only thing is the fiat 500, but i think i need to thank fiat for that.
Cons: First i couldnt take car without additional insurance, even if i had one. Then, i couldnt pay with my eur card as it was mastercard. They wanted visa. There were 4 of us, so i had to discuss additional insurance amount with my tripmates. When we agreed for that 100 eur more, there were noone to help us as this guy i was talking to went for a break. When finally he got back, i wanted to pay this 80€ for the car and insurance, he told me that there will be 80€ more beacuse of some deposit and i would get this back when we get the car back. When we gave the car back, nobody cheked the car/fuel.. I dont even know if i get deposit back, on the parking lot there was noone to help us. they told us „leave the keys” and i was asking „what about my deposit? Nobody cheked the car.” They guy said „you probably get it back within 24hours”. But its one hour left and i dont think so..... even if the car was cheap, all additional payments and we could take bigger car from other company...
9 Oct 2016
Mostly good/ 2 issues not good
Pros: The car was nice and a good price.
The staff at "Goldcar" were professional.
Cons: I wasn't told that I needed to pick up my Ace car at Goldcar. Had to make an international call in Mallorca airport to help line to find out. Bought Allianz ins. on kayak and it wasn't recognized at Goldcar. Had to buy another much higher priced insurance at the counter. Then had to make 2 more international calls to find out what insurance I did purchase so I could cancel it. Not what you want to do when you are overseas.
3 Jul 2017
Cons: it was horrible. we never found the reservation and we ended up having to pay three times as much.
Cons: I've been renting many cars in my life and this is absolutely the worst company on the planet and it's also a scam.
Let's start from the end, after I dropped the car I received an email with two pictures of the front seat's floors with normal dust on it. They witholded Euro 30 from the gasoline deposit to vacuum it. Infact when collecting the car they charged Euro 86 for gasoline and they were supposed to return it at return if car was returned full. So they took the freedom to keep Euro 30 form my deposit for the gasoline to vacuum the car. Incredible. Anyway, they will pay for it, dearly.
Also if you don't want insurance they charge you with a Euro 1400 deposit.
Overall it is a scamming company.
DONT GO THERE DON'T GO THERE
NEVER USE THEM NEVER EVER!!!
The mandatory insurance will double your quoted price.
Pros: The car was fine.
Cons: Pickup and drop off was slow. We were charged double the quoted price.
25 Aug 2017
Worth every penny
Pros: Quick and easy pickup. Including excellent response to request to change to a bigger vehicle due to passengers with "too much luggage." And a few days later, could downsize vehicle after getting rid of the overbaggaged passengers.
And Hertz made no hard sell for unwanted and overpriced insurance.
Pros: Car was a Citroën C4. Nice roomy car to drive. Good site lines. Good fuel economy.
Cons: I was charged many add one that I told the budget attendant I did not want, repeatedly. I had to return before car pick up and demand they take the extra charges off, which they did. Would not use Budget Mallorca again basedo on my experience.
Cons: I made a reservation for $100. At the counter I was informed of additional hidden costs that brought it up to more than $300. The rental company was about 5km from the airport making it very difficult to escape this trap. A REAL SCAM
Cons: Sept 8, 2016 - reserved car at €30.83 eur ($34.71us) per day for a 6 day rental which should have totaled €215.76 eur ($242.95us)
Sept 10, 2016 - picked up car and photographed existing scratches and other marks
Sept 17, 2016 - returned car at 10:52am and confirmed the same condition as picked up with a full tank of gas
Sept 26, 2016 - reviewed credit card charges to find I was charged €292.19 eur ($328.96us) instead of €215.76 eur ($242.95us)
Pros: Friendly staff; flight arrived early and I was able to pick the car up sooner than the booking time. The car had quite high mileage, and a few scrapes and bumps but performance wise I didn't experience any problems.
Cons: I thought the fuel charge and taxes were a little high, but overall the rental was good value for money.