Pros: Car was fine. Service was fine. Hey upgraded the car but I didn't really want that. The main problem being gas. It was the only car they had so I didn't have a choice. There were no hidden charges which was good
Cons: Kayak basically lied. There is no enterprise location at the airport so it was a $60 cab ride both ways to pick the car up. It was a long weekend and everyone was sold out of cars so I was left without a choice. I will never rent with enterprise in Victoria again,and I will definitely never use kayak to book a car.
16 Apr 2016
Good Value, Great Customer Service
Pros: The rental price was competitive, the vehicle was well maintained and comfortable, and the customer service really shone. We were made to feel truly valued as customers.
2 May 2016
No car in this lot
Pros: Car was cleaned
Cons: I reserved my car about 1 month ago and when I arrived, there was no car closed to what I ordered. I ordered a compact car and they only had a minivan and a SUV. In addition, they wanted to charge me for an extra driver. I have never experienced this with Avis or Hertz. Although other companies may be slightly more expensive, at the end, I am not sure it really is.
Their location is also not close to the downtown. They gave us a ride to downtown and said they would call me in about 30min when the car arrives. After the time passed, they did not call me and i had to call them to remind them to pick me up.
They also do not tell you that they charge you $500 in advance and then will give you a credit for the difference upon your return. This is also very different from other rental car companies that I have rented from.
6 May 2016
Pros: Friendly. Pick up smooth. Return smooth
24 May 2016
Pros: They were happy to help and tried to be helpful. The car was new, easy drive, and clean when I got it.
Cons: The car was not ready on time, and the tank was not full.
4 Jun 2016
Great customer service
Pros: I appreciated being picked up and offered a ride back to my address after I returned the car. I also didn't have to return the car with a full tank of gas since I took it out with less than half and they told me not to bother adding more to the tank. Very nice!
13 Jun 2016
Cons: Enterprise denied any knowledge of a booking and would not rent us a vehicle.
31 Aug 2016
Pros: They picked me up and when faced with an issue with rear seat belts gave me a free one day extension.
Cons: The extra to drop it at the airport was over a $100???? I thought they would drop me back. I guess the radius for pick up and drop off is very small
20 Sep 2016
Pros: Very friendly service at arrival and drop off. My experience with Enterprise has always been very positive.
26 Sep 2016
Pros: The people at this particular enterprise location were really friendly and helpful. It was a breath of fresh air! I would absolutely recommend enterprise car rental.
Pros: Friendly and fast is the best way to describe my Budget experience in Victoria. Even got a free upgrade, so that was a nice surprise. I was particularly surprised at how much attention I received at a busy time. I didn't feel like I was being processed in order to move on to the next person. Great experience from start to finish.
23 Jun 2016
Chelsea at Budget in Victoria was great
Pros: She gave us great suggestions of places to go and things to do while in Victoria. She also selected a great car for us based on what we drive at home.
11 Sep 2016
Found my wallet
Pros: I left my wallet in the glove box and didn't realize it until I got back to FL. The Budget office in Tofino, BC, Canada was polite, professional and they found my wallet. It is in the mail on the way back to me as I write this.
As far as the car rental experience, the pick up and drop off was quick and easy. The Chevy Equinox we rented was clean and gave us no problems.
26 Jan 2017
Its worth it!
Pros: Everything. They are friendly and giving you good options.
1 Jan 2017
got Toyota Prius for intermediate rental, great ga
Pros: only used 4.1 liters of gas for over 100 km of driving, refilling only cost $5
Cons: rear visibility through back window of Prius is bad
16 Apr 2017
great rental experiance
Pros: easy access and return - Canada does it right
This is one of the saddest car rental outposts I'v
Pros: Cheap and convenient.
As anyone that has come into Victoria on a ferry or float plane probably knows, this is one of the two car rental places in the corner lot across from the Conference Centre on Douglas. It's about the most convenient spot possible if you're staying in one of the downtown Victoria hotels.
For some reason both facilities were very low on available cars when we were in Victoria, so we ended up going with National instead of the place next door that I usually use purely based on the availability of cheaper cars (all the other place had left was luxury cars & SUVs), as all we needed the car for was about 12 hours.
Cons: They are a mess organizationally. I didn't get the car I reserved. When trying to drop off, there were missing employees. On top of all this, the car we were given was dirty inside.
Would I use them again? Probably, if the price was right, but with my expectations more in tune with my experience.
17 Apr 2017
Friendly Staff, Decent Car
Pros: Convenient location, clean car, easy drop off.
Cons: I don't like the fact that I can't pay with my debit/credit card. I rode a bus for thirty minutes only to be turned around because the card I had in my pocket wasn't the one they wanted. They wouldn't give me a ride back to my hotel, no I had to travel an hour round trip on the bus to bring a satisfactory card. I dislike this policy immensely and will not do business with companies that require it.
8 Nov 2015
Cons: Old car with bumps and scratches. They gave away my car to walk in right in front of me.then made us wait
1 Nov 2016
Best car rental experience so far
Pros: Everyone was very helpful in answering our questions about renting a car from the Victoria, BC airport and going on ferries into Washington if we wanted to. The price was fair. We just had a great experience overall with our car rental. No complaints at all. Thank you all for your courteous and friendly helpful people. Tom and Lucie
24 Feb 2017
Cons: they didn't take my credit card, I had to go somewhere else.
Cons: They called me the day I was to pick up the car and said they didn't have any cars. They said I should not have been able to reserve one online because they had been sold out for awhile.
So I had to quickly find another car to rent. Bummer.
18 Sep 2016
Pros: The person at the pickup and drop off was wonderful.
Cons: no way to play music
18 Apr 2017
will definitely use Hertz again !!
Pros: We paid for an economy but received the next class. We had low kilometers and received a discount ...Excellent customer service !!
Cons: Computer was down when we arrived but it still worked out well.