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Pros: "Nice staff"
Cons: "More Movies and TV shows"

Pros: "The crew was amazing"

Pros: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Cons: "You are best ."

Pros: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Cons: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."

Pros: "Crew took great care of us"
Cons: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"

Pros: "Everything was amazing! Crew was helpful, thoughtful and kind."
Cons: "Nothing. It was great. Strongly recommend."

Pros: "Love everything"
Cons: "None"

Cons: "Better food"

Pros: "Great service for economy. Very attentive flight attendants."

Pros: "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
Cons: "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."

Pros: "friendliness"
Cons: "food"

Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Cons: "N/A"

Pros: "Everything. I always enjoy my flights with JAL."

Pros: "Everything, the service and the food is great."
Cons: "Keep it up"

Pros: "Complementary sake and great rice cracker snacks."
Cons: "Come around more often to collect trash."

Cons: "Flight attendants"

Pros: "Two choices of meal and friendlier staff. Props to JAL."

Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Cons: "nothing!"

Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."

Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."

Pros: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Cons: "Economy meal is not that great. Boarding should be by zone or by seat number."

Pros: "So cramped. Very uncomfortable flight."

Cons: "I wasn't able to pre-select my seat."

Pros: "Food and entertainment was good."
Cons: "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."

Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."

Pros: "Same as above"
Cons: "None"

Pros: "Friendly and helpful staff, excellent food."

Pros: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."

Pros: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
Cons: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."

Pros: "Friendly and respectful staff, great meals, tasty!"

Pros: "Staff- the ladies in flight were very friendly and courteous."

Pros: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"

Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"

Pros: "Great vacation"

Cons: "Very long lines at the security gate at Itami. Difficult web check in."

Pros: "Great flight attendants"
Cons: "Japanese food not great"

Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."

Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."

Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."

Pros: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Cons: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."

Pros: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Cons: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."

Pros: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."

Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."

Pros: "The most polite staff that I have ever met. Very accommodating and concerned about our ride over the pacific ocean. I am a vegetarian and forgot to fill order my meal online. The staff was amazing in handling this, offering me everything else they had that wasn't meat. The economy seats were the most comfortable i can remember for an over night flight."
Cons: "The only critique that I would have is on the first flight, they took a while to get our dinner trays, but the second flight was prompt. This just be due to my seat being all the way up front."

Cons: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"

Pros: "Wonderful crew..nice plane and comfortable seats!"
Cons: "No inseat power or usb on the monitor"

Pros: "Comfortable flight, friendly staff."

Pros: "I booked a flight with JAL; my flight to Japan shafted me with American only. But, this flight was premo! The plane was bigger, more room. The entertainment was much much better than the American Airlines archive. The seats and accessories like pillow, blanket, etc. again much better. 12hr flight was over in what felt like about 5hrs (I watched Star Wars and Hunger Games)."
Cons: "The fact I'm too poor to get a premium or above seat."

Pros: "Overall service was excellent."
Cons: "There are small metal boxes under the from seats in coach which resulted in less leg room. For such a long flight to have leg room limited even more than normal was quite uncomfortable."

Cons: "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."

Pros: "The crew was very professional"
Cons: "Seats in economy class were small, but most airline economy class seats run small and are uncomfortable for longer flights."

Pros: "Comfortable seat, pleasant crew."
Cons: "The food was terrible."

Pros: "Boarding was Great! Crew were also great. Food were ok. Entertainment were great."
Cons: "Snacks and foods were okay. Could have been a bit more, or add a bit more snacks."

Pros: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
Cons: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."

Pros: "Great service. Clean plane, good seating"

Pros: "I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable."

Pros: "Crew, food, comfort, entertainment and many good things"
Cons: "I love everything"

Pros: "The employees were soooo nice and friendly"
Cons: "Wheelchair service"

Cons: "The seat were not very comfortable."

Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."

Cons: "No any fruit available snack Lay over is too long!"

Cons: "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."

Pros: "Lots of leg room, great meal, and excellent flight attendant service."
Cons: "Nothing to dislike."

Pros: "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."

Pros: "The service and especially the flight stewart, he has to be the best one EVER!!!"
Cons: "I was too distracted by the professionalism, friendliness and care of the fight stewart to see anything bad."

Cons: "Flight was delayed 9 hours and we were never given one update, after about 5 hours they moved up to the smallest most remote gate they could and removed staff, again no updates, any information came from rumors people could get out of random employees"

Pros: "Great Staff"
Cons: "Being too old to listen to crying baby's in the economy (Cattle Car) section of the airplane."

Pros: "Very reliable, quick boarding"

Pros: "Reliable, quick boarding, Incheon is a nice airport"

Pros: "I dont have somebody sitting beside me"
Cons: "Boarding and Food"

Pros: "I loved the service, and comfort"
Cons: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("

Pros: "Quick service especially picking up the completed meals Very helpful with transit"
Cons: "All good"

Pros: "Considerate Staff"
Cons: "Business would be better; customs in Seoul are very slow."

Pros: "The staff was friendly and helpful"
Cons: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."

Pros: "Landed safe"
Cons: "2 hours on tarmac waiting....terrible. Didn't eat the food"

Pros: "Food was excellent. Flight attendants are very courteous and helpful too. Plane was very spacious, I love flying with Korean air."

Pros: "Flight Attendants were, professional, charismatic, observant and friendly. They toldly made this trip enjoyable. Pilot, funny, kept us out of turbulence gave me a smooth ride... Korean Air ranks as one of the best flights I have taken in Asia.. thank you!!!"
Cons: "Can't think of one think.. this trip was flawless"

Cons: "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."

Pros: "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
Cons: "I had to wake up so person behind me could eat."

Pros: "The service of overall the price"

Pros: "Over all customer service."
Cons: "Nothing."

Pros: "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
Cons: "Refund policy"

Pros: "中文内容太少（包括字幕）"

Cons: "fleas bite me & my hubby what U think?"

Pros: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."

Pros: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."

Pros: "Friendly staff, organized airline, smooth flight with our 5 month old baby girl"
Cons: "Long taxi wait before takeoff, may be the airport's fault."

Pros: "Window seats in business class have direct isle access without having to disturb your neighbor."

Pros: "Very nice and comfortable flight"

Pros: "everything"
Cons: "nothing"

Pros: "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"

Cons: "Extremely uncomfortable seat (didn't even lean back, due to positioned in front of the wall).m"

Pros: "The captain told us about the landmarks along the flight."
Cons: "None."

Pros: "Lot of space for legs and comfortable seats."
Cons: "Nobody could find my reservation for a special meal and I ended up eating nothing"

Cons: "Turbulence and bumpy. I know you can do much about that."

Pros: "The ladies all smiling and very very polite. Best airline I've flown on."
Cons: "I have no complaints."

Pros: "Excellent flight attendants, plenty of leg room. Great food."
Cons: "All good."

Pros: "Seat spacing is actually sane - so much better than US airlines"
Cons: "turbulence"

Pros: "Crews"

Pros: "The crew was great. I experienced great hospitality."
Cons: "The quality of meal."

Pros: "ANA flights are always well run and good enough."
Cons: "Their iphone applications could be smoother and more functional."

Cons: "Cabin to hot"

Pros: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Cons: "Other than chairs being more comfortable nothing really"

Pros: "Friendly staff and decent size."
Cons: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."

Pros: "Comfortable seat & nice crew."
Cons: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."

Pros: "More leg room than most flights."
Cons: "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."

Pros: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"

Pros: "There was lots of leg room. Crew was nice."
Cons: "One of our seats had a broken recliner button."

Pros: "Very friendly and caring"
Cons: "i can not think of anything. Great crew Great experience"

Pros: "Their friendliness And care for the passengers"
Cons: "i can not think of anything."

Pros: "everything."
Cons: "can not think of anything. Everything was more than i expected.Thank you for my experiance"

Cons: "Better seats and food. More water please"

Pros: "Attentive and friendly service, good food, fairly spacious seat."

Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"

Pros: "ANA did great on everything I could expect from a flight."

Pros: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Cons: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."

Pros: "I enjoy ANA and choose to fly with them, normally a good flight"
Cons: "All our issues were another passenger, not ANA’s fault"

Pros: "Friendly staff, comfortable seats, able to watch new release movies, good food."

Pros: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."

Pros: "Good service, food"
Cons: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"

Pros: "Pleasant crew, good food. Standard flight as one would expect."

Pros: "Service was excellent; I felt well-cared for!"

Pros: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Cons: "How loud and aggressively the toilet flushes."

Pros: "Everything"
Cons: "The fact I had to come back to Canada from Japan. Canada is ghetto."

Pros: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Cons: "The Hollywood entertainment options were limited and not very interesting."

Pros: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Cons: "The food met airline standards, which are generally pretty low."

Pros: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."

Pros: "Great service"
Cons: "Interior show signs of aging"

Pros: "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."

Pros: "Great service"
Cons: "Film selection is ok."

Cons: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."

Pros: "Great customer service and very kind staff!"

Pros: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."

Cons: "Breakfast option"

Pros: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"

Pros: "Aircraft was new and spacious"
Cons: "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."

Pros: "I slept most of the way home so didn`t use the entertainment."

Pros: "Great leg room, staff was very nice, food and entertainment was decent."
Cons: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."

Pros: "The crew were fantastic and the meals were pretty good"
Cons: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."

Pros: "The food. the personable flight attendants. The whole experience is amazing."
Cons: "Lack of English movies on the ife. Mediocre headphones in business class."

Pros: "The service, the plane and even the food were all top notch."

Pros: "Great movies!!"
Cons: "Terrible seats- difficult to find s confirtsble position."

Pros: "Japanese quality is good quality"

Pros: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Cons: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."

Pros: "Food was good."
Cons: "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"

Pros: "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"

Pros: "The icecream"
Cons: "There was only one choice of meal left when they gave it to me:("

Pros: "The food"
Cons: "All old movies in English"

Pros: "The staff was polite and professional. We have no complaints at all."
Cons: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."

Pros: "Crew was nice."
Cons: "Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing."

Pros: "You get what you pay for. Can't complain."

Pros: "On time. Like the 787."
Cons: "The vegetarian evening meal."

Pros: "Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details."

Pros: "Entertainment and board WiFi excellent"
Cons: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."

Pros: "The crew was wonderful, very hospitable and friendly."
Cons: "The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs."

Pros: "Everything"
Cons: "More food would have been better"

Pros: "Crew was okay. Nothing special but not bad."
Cons: "The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing."

Pros: "The crew was fine. the seats were not so comfortable in the economy."
Cons: "More comfortable seats."

Pros: "Nothing."
Cons: "Not being scammed on bag charges."

Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"

Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"

Cons: "They need to bring around water more often. And actually offer it to people in the window seat."

Pros: "Good entertainment. Flight tracker kept breaking."
Cons: "They don't come around with beverages hardly ever (twice on 13 hour flight) and they tend to skip the window seats. They tried to kick me off an overbooked flight even though I paid extra for a picked seat and booked months ago. Mediocre food. Tiny seats and I'm only 5'5". Will never fly again."

Pros: "slightly more roomy than most carriers"
Cons: "since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times."

Pros: "Everything was good except....."
Cons: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."

Pros: "Amazing airline and seem less travel"

Pros: "Bulk head seats were great."
Cons: "It would have been nice if it had not been almost 2 hours late!"

Pros: "Quick and easy"

Pros: "flight crew are good, other general categories are average."
Cons: "Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed."

Pros: "Small puddle jumper, but everything was well organized."

Pros: "We liked that we got to watch some entertainment for an economy seat."
Cons: "The check in process was a disaster- and none of the crew knew what they were doing. They were very unhelpful and on topof that kayak did not let us know there would be a $160 fee if we did not order a seat with a baggage. It was not clear on the third party site. It was a very costly for us, a couple who is on a budget. i book From kayak all the time, and know exactly when I am booking an economy ticket vs a more upgrade. We had to pay an unexpected $320 on the day of flight. It was ridiculous and while we were boarding the flight attendants held us up again bc we had not paid the fee. But we tried to pay the fee at the front desk the first time and then we paid it at the gate and then boarded last on the plane. It was awful. The staff did not know anything and we were not treated great. Super unprofessional and disappointed at Kayak for not laying out all the costs ahead of me."

Pros: "Everything; crew, seats, food, The best flight ever. Thanks a lot."
Cons: "N / A"

Pros: "Good food"
Cons: "Why so cold in the cabin!"

Pros: "All round excellent - great service, food et al."

Pros: "Good seats great staff"
Cons: "Paying for movies not impressed"

Pros: "So good! Food was excellent, entertainment system is fantastic! All good here!"
Cons: "There wasn’t a thing I disliked"

Pros: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"

Pros: "Air New Zealand was great, plane comfortable and the crew very nice"
Cons: "$120 to check my 12kg bag! I was outraged! Was sold a ticket that included nothing but a seat and virgin and air new Zealand were not helpful. Kayak should have been more transparent about this exhorbitant fee! I plan to raise a stink when I get back to the states. Was shocked and had no other choose but to pay!"

Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"

Cons: "Narrow isles ment I kept getting bumped the entire flight."

Pros: "Great crew.and service."

Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"

Pros: "Crew was very nice. Allowed us to change seats within our section for more comfort. Good food. Loves the USB outlet at our seats."
Cons: "Seats near bathroom were very noisy"

Pros: "Very friendly and helpful Flight attendants. Food was good."

Pros: "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
Cons: "No free movies"

Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"

Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."

Pros: "We flew Air Canada’s Economy Plus from Vancouver to Sydney and Air New Zealand’s Economy Plus from Auckland back to Vancouver. NZ’s Economy Plus product is far and above AC’s. Everything from the welcome, to the meal, to the level of service is great. I really felt that NZ treated the Econ Plus cabin as distinct from Economy (including having 2 dedicated washrooms), whereas on AC it felt like we were merely Economy with better seats. I compare NZ and AC because we were so genuinely impressed with what we purchased. We would definitely book NZ Econ Plus again, and the January seat sale is a great time to do so!"
Cons: "I can’t think of anything I didn’t like. NZ gets this product right."

Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"

Cons: "I was not able to board flight because air new Zealand Staff would not assist."

Cons: "I was not able to pay for excess luggage online because I was told that I had to do it 48 hours in advance. I did not know I need and extra bag until the day before i left. So instead of paying the 1 dollar promotional fee advertised online i have to pay 191 dollars at the airport. That is ridiclous."

Pros: "Everything"
Cons: "Nothing"

Pros: "Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service."
Cons: "Not getting a choice of meal due to being last row of seats."

Pros: "Crew helpful, congenial."
Cons: "Anticipated more legroom based on seat chart diagram."

Pros: "Crew was excellent; good and friendly service. On time."
Cons: "15 minute walk from terminal to gate without any pre-warning. Food was mediocre."

Cons: "I did not fly from Brisbane to Auckland"

Pros: "I was in Premium Economy and everything was wonderful! The food the entertainment system and extra legroom (with a leg rest!) was fantastic! I slept so well!"
Cons: "Nothing."

Pros: "I liked the fact that the flight was non-eventful."
Cons: "I was "upgraded " to a seat facing a bulkhead, so leg room wasn't an issue. However, I missed the last half hour of my movie, because the screen had to be put back into the arm rest for landing."

Pros: "Unlike a trip on Air New Zealand several years ago, there is actually enough leg room now so knees don't push into the seat in front. That is a huge improvement! The airplane we flew in this trip was a nice new one, very well designed."
Cons: "No complaints! Air New Zealand really seems to be putting forward a god effort, and it shows. Hope they keep up these service standards and improvements over the past."

Cons: "Boarding was disorganized. Otherwise everything was good"

Pros: "I loved the entire experience. This flight was my second trip with Cathay Pacific and I couldn’t be more satisfied. Seats were clean and comfortable. They had decent leg room and great range of motion. The entertainment center was simple but sleek. I loved the extensive movie library. Service was great."
Cons: "Boarding was delayed but the crew did keep us updated and was systematic in boarding"

Pros: "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). They even brought back Krug, which they opened on the ground no less in New York, and offer access to AA Flagship Dining at JFK which itself offers flagship dining."

Cons: "Hi do veg meal could have been better and communication about my bags could have been better ."

Cons: "Food was below average"

Cons: "Shopping items available."

Cons: "Customer service from the cathy pacific crew are not good at all.. I flight business to and from asia to the USA at least 3-4 times a year.. cathy pacific was such a disappointment.."

Pros: "The crew was fantastic."
Cons: "Entertainment is out of date and difficult to use."

Cons: "I booked a window seat, got a middle seat."

Pros: "CX crews are professional as they are very customer oriented"
Cons: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"

Cons: "My seat would not recline."

Pros: "the flight itself was fine. the crew is professional"
Cons: "They lost my luggage and 4 days later I still don't have it. They are not being very helpful at all in recovering it or taking responsibility for it"

Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"

Pros: "Seat and legroom ok. Seats are on the narrow side if you have a large person beside you. Supper was excellent. Breakfast so so."

Pros: "I really enjoy this airline. The flight was good with good entertainment system. I like the provided pillow and blanket and they make sure the cabin is dark and quiet for sleeping. Food is decent with generous amounts and snacks always available to go and grab."
Cons: "I was fairly squished on this flight at 6'2" with my knees almost touching the seat in front of me. I had more space on another Cathay flight and I think I had a seat in the same class. I took off my shoes and that helped me get a little more room to spread my feet/legs out to get comfortable."

Pros: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Cons: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"

Pros: "not too bad"
Cons: "not too bad"

Pros: "Really good flight, no complaints here. Friendly and efficient staff."

Pros: "Handing our menus in economy class was a nice touch. Service on board was very attentive."

Pros: "Food"
Cons: "Nothing"

Pros: "Some of the staff were very nice. the plane was not full so was able to sleep whole flight."
Cons: "The flight was delayed 1 hour. we get on plane. then an announcement that in previous flight plane hit a bird so they needed to dissemble the plane. we got off plane at 11:26 pm. waited there. received a text announcement it would leave now at 2 am. the staff on site did not announce this information till 12:45 am. we waited and then got good news flight was going to take off. not in a logical way the plane took off all our luggage off the plane. and then could not add our luggage back on to the plane because tsa was now closed. so paperwork for getting luggage was poorly committed. not bright people. I hope my luggage arrives like they say a day later."

Cons: "Wasn’t allowed to book seats until checkin"

Pros: "The food was delicious! And they had a great selection of drinks at no additional price. The crew was very professional and welcoming. Overall so much better than any American airline I have flew with."
Cons: "Would be amazing to have a little more room in the economy seats!"

Pros: "Excellent service for wheelchair passengers"
Cons: "Turbulence"

Cons: "Didn’t like the seating arrangement. The check in counter was unwilling to accommodate us, even when we tried to check in four and half hours prior departure. We were unable to seat together for the long flight. On the plane, I noticed 2 family members travel together got aisle seat. I was really disappointed that Cathy Pacific allowed passengers pre-select seat in this method and has no authority or unwilling to accommodate others that flight together. Will not flight Cathy Pacific again."

Pros: "I liked the crew, the food, comfort. Everything made my travel experience great"

Pros: "Little more leg room!"

Pros: "Great crew, great service"
Cons: "Could use a greater reclining angle in economy."

Pros: "Mostly the amazing staff on the airplane... I'm pregnant and the staff at JFK were very unpleasant and rude."
Cons: "Staff and tsa at JFK"

Pros: "First time ever taking a roundtrip across the country with this airline and I am ~TO THE MOON~ excited over my experience. Comfortable seats, excellent food, excellent service, excellent movie choices on board. I can't wait to continually book with this airline on every flight I take across the country!"

Pros: "that is great flight. I'm very with fight"
Cons: "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."

Pros: "The food - best in the sky"
Cons: "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"

Pros: "Staff were friendly and helpful"
Cons: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"

Pros: "Smooth, delay-free travel from take-off to (smooth) landing on the tarmac! The pilot has some skill to make it like a gliding landing without bumps!"
Cons: "Cathay Pacific does not participate in TSA PreCheck."

Pros: "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
Cons: "We were late leaving HK but that is all. Minor in overall scheme of the journey."

Pros: "Service was great."
Cons: "Another passenger request me move to a window seat from a front row with leg room seat and it was hard for a big guy to go to and from washroom. Plane was hot and sweat throughout the flight making it very uncomfortable. Ran out of food choices for breakfast really fast."

Cons: "I did not like paying more than the advertised price for my airline ticket... Straight after clicking the confirmation button , I received a call and was informed that the advertised price had increased by $50. It was still affordable so I agreed to this extra charge. Even after 24hours had past, the flight price had not changed online. I was lied to!"

Cons: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"

Pros: "Crew was amazing. Professional, cheerful, willing to help. from take off till landing"
Cons: "Seating was atrocious. I specifically asked whether I could get an exit row seat (i am 6'4"). I was even willing to pay the extra 200$ for my partner and myself. I was told that there were no open exit row seats. But on boarding, the entire exit row was empty. It stayed that way through the flight. Super annoying."

Pros: "entertainment was more than sufficient and was adequately nourished for a long flight"
Cons: "full flight which felt more crowded than Cathay flights I've taken in the past"

Cons: "Though nothing completely egregious, my interaction with crew on the flight were the worst I have ever experienced when traveling. The first was after attempting to go to the bathroom mid-flight. This was an 11 hour flight. I'm not sure whether the captain forgot to turn off the seatbelt sign during the middle of the flight or if he anticipated turbulence, but the seatbelt sign was on for at a minimum, 45 minutes. After waking up I had the urge to go to the bathroom and walked back to try to get there. Once close to the bathroom a flight attending pointed in the other direction and said "sit down and put your seatbelt on." I expressed that I had to go to the bathroom and he again just repeated "go put your seatbelt on." I stood for another few seconds in disbelief that I would really be turned away from using the bathroom in the middle of a flight and during this short time of standing there he again repeated: "go put your seatbelt on." I would like to stress that there was absolutely no turbulence at this time. Whether or not this is protocol and any attendant would have told me the same, the attendant could use lessons in how to properly speak to people by having a better tone AND saying please. Explaining the situation would also be helpful instead of just using your power to command another adult to do something. After returning to my seat, I saw multiple other people also try to get up to go, who received the same fate, so it was obvious he was trying to adhere to the rules, but clearly if the fasten seatbelt sign has been on for over an hour at that point, you should be able to be an adult and put the situation in context; people need to use the bathroom on a long flight. My second poor interaction was at the conclusion of the flight. I was listening to music on my phone and hadn't heard the captain announcement that we should begin to prepare for landing. On ANY other flight I have EVER been on, the crew will come around and verbally ask people politely to put their seat up, return trays to their stored position, and unplug any USB electronics. One of the crew, without asking me first or even making eye contact, came up and unplugged my phone from being plugged in and manually put my seat up to upright position and walked away. This might seem like a simple thing, but you should NEVER touch someone else's property. Further, to place me upright without warning was extremely rude. If this flight had been the only flight I had with Cathay Pacific, I would never fly with this airline again, because it would have seemed to me that your crew lack social skills, are impolite, and may have language barriers. Luckily, my trip was round trip from NY to Bali and as such there were multiple connecting flights, and I had good experiences on all the rest. I really wish I had gotten the name of the 2 individuals I had a poor experience with, as I don't think they will help you in securing future customers."

Pros: "Great crew, quick boarding"

Pros: "Comfortable seats and the entertainment was great"
Cons: "The other guests were loud and rude on the flight and none of the staff seemed to care."

Pros: "The meal options that were served on this flight were great, and the overall flight was peaceful."
Cons: "Flight was delayed due to weather, and this seemed to frazzle the flight crew. Pre-takeoff service of water and juice or champagne was only give to one side of the premium cabin, and when I asked if they would complete it for the other side after take-off was told no. I'm used to Cathay taking our orders and being back what we ask for for a premium experience, however on this trip they just brought everything on carts and asked people what they wanted on the spot, offering no suggestions. Overall the service on this CX 889 flight seemed to be severely underpar for what I expect from Cathay"

Pros: "They are nice, let space, shopping options unpaired. Cathay attendants, are they trained to be as nice or are they born like that in Hong Kong?"
Cons: "All was good"

Pros: "I love the hot meal they serve."

Pros: "We travel quite a bit and use different airlines. Actually we had never heard of Cathay Pacific but loved the whole experience. The aircraft was CLEAN, the people were so friendly and helpful. The seats were comfortable and the food was quite tasty. All in all we were very pleased-also it was price friendly."
Cons: "The seatbelt buckle is at a weird angle so ones arm is on it."

Pros: "Crew were super friendly. Food was pretty good for airline food."
Cons: "Bag drop in Melbourne was poor - it took close to an hour just to drop bags. Flight was very busy. While food/drink was good, it did take quite a while to be served."

Pros: "Nice service!"

Pros: "Liked the added legroom and seating of ecomomy preferred."