Flights to Canada

Pros: The flights were fine. Airplanes clean. Food and service good

Cons: Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos

Pros: The crew was amazing, the seat was excellent

Cons: Having the luggage checked in transit without going out to open it for inspection

Cons: Flight from MNL to DPS had no entertainment system.

Pros: Entertainment was good and food and snacls

Cons: Communication with passengers about the 7 hour flight delay I experienced. We were not given food and drink vouchers

Cons: Even in business class ，every time have to ask for more wine and flight attendants just not care enough ．

Pros: Business class pod was excellent. Free WiFi

Cons: I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time.

Cons: I’ve flown over a million miles over 45 years and I’ve never had a bag lost. China eastern lost not one but both my bags. Four other Americans also lost bags, and I think we were the only Americans onboard.

Pros: The worst air travel experience I’ve ever had.

Pros: The service was quick and friendly.

Cons: Maybe a great selection of in flight movies would be nice. (For longer flights).

Cons: I’ll use Korean Airlines again!

Pros: korean air is always great, service was awesome

Pros: Everything!

Cons: Offer better options to redeem rewards/miles!

Pros: Good movie selection, good meals and great crew

Cons: Next time I will book early to get the business class

Pros: Crew and the food

Cons: Seating was tight for me a big guy

Pros: The flight was good

Cons: Everything was great

Pros: Seat was not comfortable

Pros: great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste.

Cons: Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed.

Pros: I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine.

Cons: My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!

Cons: JAL LAX Ground staff. Not helpful.

Pros: The crew was efficient and very helpful.

Cons: Entertainment choices of selected movies were limited.

Pros: Nice crew

Cons: Not so crapped seats

Pros: the crew were amazing, very friendly, welcoming and attentive.

Pros: Yes

Pros: See previous comments.

Cons: See previous comments.

Pros: More comfortable than expected.

Cons: Could not check in online or at the kiosk (the flight was part of an overall ticket bought on Air New Zealand). Only one checked bag per ticket, but we had an extra bag because of the international legs. An employee got us checked in, bags tagged, and convinced us to carry on one more bag.

Pros: The crew was amazing! Its amazing the difference in overall politeness of that australian based flight crew vs a US based crew. Every need, every question, every request answered with a smile.

Cons: More entertainment options

Cons: 0

Pros: None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought.

Cons: They have should have a refund policy and they should have hire more profesional when in comes to customer service.

Cons: Flight from MNL to DPS had no entertainment system.

Pros: The crew was good and professional. Friendly.

Cons: Flight attendants skipped/didnt serve our row any drinks.

Cons: I’ve flown over a million miles over 45 years and I’ve never had a bag lost. China eastern lost not one but both my bags. Four other Americans also lost bags, and I think we were the only Americans onboard.

Cons: Even in business class ，every time have to ask for more wine and flight attendants just not care enough ．

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Pros: You get what you paid.

Cons: Everything

Pros: None

Cons: I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!

Pros: yes crew were amazing

Cons: ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check

Cons: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.

Pros: Crew was friendly

Cons: To many transfers

Cons: food, comfort

Pros: Ontime

Cons: Food smooth

Pros: Crew hospitality was/were noticeable

Cons: On time food service If possible — provide 3 choices for food — Vegi. Meat (poultry), Fish Provide at least adequate/standard seating spaces (in comparable to other international airlines ) While booking, passenger must know (clearly) price differences (among same class) -& its benefits

Pros: Great boarding system and all crews were attentive and polite.

Cons: more sauce on the meat.

Pros: Ease of boarding.

Cons: Delayed an hour without a notification of how long.

Cons: Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help.

Pros: Business class pod was excellent. Free WiFi

Cons: I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time.

Pros: Over booking, no seat for me fight back to LA

Pros: This time I didn’t have to go into the corral till close to boarding I still can’t believe you cannot bring bottles of water from vendors to bring on the plane if it was allowed I wouldn’t have to keep calling the crew to bring water.. after second request the crew knew I wanted water... flight late

Cons: Allow bottled water on the plane ... or at least sealed bottled water!!

Pros: No issues. New aircraft! Better than the trip from Manila to Sydney

Cons: Nothing comes to mind

Cons: Hoping to have a flight on time and not delayed.

Pros: The flights were fine. Airplanes clean. Food and service good

Cons: Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos

Cons: Food is horrible, entertainment need improvement

Cons: Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help.

Pros: Crew was amazing! Slept much of the flight after lunch. Punctual!

Pros: The entertainment system was good.

Cons: We have a 4 month old and we were the first ones to check in but all bassinet seats were booked. No one was even using them for bassinets. Not sure if they paid extra for those seats to have leg room but we had to hold the baby for 15 hours. They couldn’t do anything for us.

Pros: Crew was excellent. Entertainment choices were excellent.

Cons: One both flight my food preference was gone before I could choose.

Cons: Quality of Indian food

Pros: Crew and the food

Cons: Seating was tight for me a big guy

Pros: Crew was extremely friendly as expected from Cathay. The aircraft was substituted from the scheduled A350-800 to an A330 but it still had lie flat seats, just not as nice. The crew was very apologetic for the last minute schedule change.

Cons: Nothing can be done about the aircraft swap, I’m happy they swapped with an aircraft with lie flat seats as I was exhausted and needed the rest before landing in HKG.

Pros: Trips were surprisingly pleasant! Excellent services!

Pros: The crew was good and professional. Friendly.

Cons: Comfortable seats for family with infants or kids,

Pros: The food improved compare from last year but during the 16 hours and 40 minutes flight the crew should have come out and ask the passenger or offer some drinks. They only came out when then they serve the meals. It’s a long travel, they should have checks the passengers if they needed anythin

Cons: Checking in your luggage take too long. The staff specially the Manila, seems not well train because they keep going to each other and discuss things or asked the other crew what to do. I started checking in at 4:08 pm and I finished past 6:00. Crews should checks the passengers every now and the

Cons: So hot on the plane and cramped.

Pros: Crew and equipment were excellent.

Cons: Two flights with close departure times used the same gate, leading to an overcrowded gate area at Pudong.

Cons: My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating.

Pros: The price was nice.

Cons: The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him.

Pros: Crew was very courteous and we had decent leg room for economy. Flight was on-time unlike Quantas

Cons: Food was not appealing but the beverages were great.

Cons: Food

Pros: Crew were great - some in cabin entertainment would have been great. Or since it was available for phone this should have been explained.

Cons: Allow power outlets for the mobile phones if movies were accessible

Pros: The food was very good and It felt spacious for economy class.

Cons: The flight attendants on Virgin seemed very crabby. It would of been nice for them to smile once in a while and give eye contact.

Cons: If the flight was on time.

Pros: Crew and service were outstanding!

Cons: I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters.

Pros: Food, service,

Cons: Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad.

Pros: Seating and service

Cons: Flight to Haneda airport not Narita

Pros: Cheap and fast

Cons: Crews are not as friendly as they should.

Pros: The entertainment system was good.

Cons: We have a 4 month old and we were the first ones to check in but all bassinet seats were booked. No one was even using them for bassinets. Not sure if they paid extra for those seats to have leg room but we had to hold the baby for 15 hours. They couldn’t do anything for us.

Pros: Business class pod was excellent. Free WiFi

Cons: I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time.

Cons: Better food