Flights to Canada

Pros: Nothing

Cons: Customer service

Pros: There were a lot of empty seats around

Cons: If there were so many empty seats maybe allow people to spread out more

Cons: Got to China. And for some reason they were not handing out 24 hour visas to anyone that morning. Have a 19 hour connection and not allowed to leave the airport. Asked the airline to change the flight so the wait would be significantly less. Very rude China Eastern staff who yelled instead of trying

Cons: Everything ! It's just like Southwest Airlines

Cons: Let me change my ticket due to a death in the family.

Pros: Yes, crews were excellent

Cons: Boarding of passengers should be clear

Pros: Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service.

Cons: My son's entertainment console had some issue.

Pros: Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again.

Cons: More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!

Pros: The entertainment was excellent and so was the food.

Pros: The seat was spacious and the crew was very nice!

Cons: Nothing

Pros: on time, crew were friendly

Cons: have to pay to watch movie

Cons: It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2

Pros: Seat is more comfortable then other economy class

Cons: They really need to improve in food, quality and Choices. The cabin crew lacks warmth.

Cons: Food

Pros: Crew was friendly and spoke English. Boarding was timely.

Cons: The food was the same on the flight to and from. Also was warm, not hot.

Pros: The crew was nice and the flight was safe. I was skeptical about air chin because of the previous reviews but they did a good job.

Cons: I didn’t like my seat we were next to the door so it was pretty old most of the time

Cons: Healthier snacks instead of just candy and cookies... an apple for example would be great.

Cons: I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg.

Pros: We landed 45 minutes ahead of schedule.

Cons: Boarding was rushed and we left the gate late.

Cons: Ran out of hot water on flight

Pros: Crew were great

Cons: Not enough toilets - always a queue. More leg room.

Pros: Great Business Class Lounge close to departure gate.

Cons: Connecting from a domestic flight with Virgin Australia to the International Terminal carrying 5 large pieces of luggage was a bit stressful and complicated. Train or Bus ? Lots of Lifts up and down. Boarding security was excessive.

Pros: Great crew. Friendly and responsive.

Cons: Nothing

Pros: Crew was nice, seat not so comfortable

Cons: too crowded for such a long flight

Pros: Nice and courteous crew

Cons: Better on increased International viewing options.

Pros: Empty flight- every passenger could have had their own row! Excellent piloting through a rough approach on a short landing.

Cons: The weather upon arrival- uncontrollable. So, nothing else about this flight could have been better.

Pros: They were OK

Cons: Terrible business class seating. You have to climb over your neighbor to go use the rest room.

Cons: Flight crew did nothing ..... nothing!

Pros: The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food

Cons: Everything perfect

Cons: Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat.

Pros: Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants

Cons: Food can be better

Cons: wrong food?

Cons: The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

Pros: Nothing

Cons: Everything

Pros: This leg was continuation of flight that began in Xiamen. Same plane and crew. 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese.

Cons: Really, no complaints. More entertainment choices would be appreciated however is not my priority.

Pros: Crew are good and seat is comfortable

Cons: Delayed Food Chair

Pros: Lovely crew

Pros: Crew fantastic Very comfortable

Pros: Crew was amazing .. had two seats for myself

Cons: Food and entertainment

Cons: The flight was late arriving, so consequently we had to pay a taxi to hotel, as shuttle had finished for the night. Air Canada staff let people know 10 mins prior to boarding that we needed the app to view movies in-flight. Most people couldn't download quick enough, & airport Wifi was not optimal

Cons: The seat padding was a little worn.

Pros: Good movies

Cons: Flight took 3 hours longer than expected and they lost the baggage of me and 50+ other travellers

Pros: Airport checkin crew sucked, in-flight crew were fantastic!!

Cons: They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??

Pros: Friendly, cheerful crew. Clean plane & good entertainment. Food was hot & decent.

Cons: More food, drinks & snacks. Especially on such long flights.

Pros: I really enjoy this airline. The flight was good with good entertainment system. I like the provided pillow and blanket and they make sure the cabin is dark and quiet for sleeping. Food is decent with generous amounts and snacks always available to go and grab.

Cons: I was fairly squished on this flight at 6'2" with my knees almost touching the seat in front of me. I had more space on another Cathay flight and I think I had a seat in the same class. I took off my shoes and that helped me get a little more room to spread my feet/legs out to get comfortable.

Pros: Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment.

Pros: Spacious leg room

Cons: Toilets can be cleaner . And food could be tastier with 2 choices .

Pros: The crew were very friendly.

Cons: The entertainment selection is really small.

Cons: Be able to select seats online within 24hours of flight for free

Pros: crew was professional, attentive and polite

Pros: short (14 hours) flight. food is okay as airplane food. seats are pretty big.

Cons: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東)/ New York bounds.

Pros: Friendly staffs

Cons: Choice of movies

Pros: Helpful staff both on ground and in the air

Cons: - The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare.

Pros: Crew was communicative. Great entertainment selection

Cons: WiFi didn’t work but it was told it may not

Pros: The crew was nice

Cons: Flights are never ontime

Pros: Crew still managed to provide me the veg meal, even though they didn't get the request.

Cons: Type of food I chose on the website was not ordered with the airlines.

Pros: Crew was amazing especially for such a long flight. Nice to get food too. Great on flight entertainment

Cons: Breakfast was not nice. On line check in could have been easier.

Pros: Having to take a shuttle to the plane is ridiculous.

Cons: Crew was not that friendly. Seats were fair.

Cons: After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it.

Pros: I had to us the wheel chair And they were all GREAT I was by my self

Cons: Right now I can't think of any thing

Pros: Safety

Cons: The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!

Pros: Bulk head seats were great.

Cons: It would have been nice if it had not been almost 2 hours late!

Pros: amazing crew and nice boarding

Pros: Having to take a shuttle to the plane is ridiculous.

Cons: Crew was not that friendly. Seats were fair.

Cons: They couldn’t find my reservation. I almost missed my flight.

Pros: Nothing terrible

Cons: More offers of water and drinks.

Pros: The music of kpop

Cons: Would have been good if there’s more korean drama available on the trip and some kimbap food too

Pros: That the bathrooms are kept clean.

Cons: Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages.

Pros: Good service, 6 hour flight with 2 free meal!