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Boarding had poor communication. Passengers didn't get clear directions to prepare for Boarding. The plane was an older model which had some issues with operating the seats (the staff was great). Due to age the seat cushions were compressed and less comfortable than expected.

Food choices perhaps not the best. Only offered beer and wine, when it appeared other liquor was available. Entertainment wasn’t so good.

They charged me over a $1000 dollars to bring two surfboard bags as check baggage. Inappropriate and I would avoid flying sgain

Better connections, much better cabin crews, much cleaner aircraft than Qantas, American and probably others.

Fiji Business Class was value for money. Would do again for a long haul flight.

Flight full. 'Volunteers' to check hand luggage. Checked hand luggage is lost

Staff was very helpful, polite, efficient. Food was excellent. Business class seat very comfortable.

We recently flew on FIJI AIRLINES, what a breath of fresh air! From their customer service at the ticket counter/ Baggage check to the flight attendants on the plane! When I bought the tickets they were the least expensive too! I took a picture of one of the flight attendants scoop up a very fussy baby and walk her around the plane, to give her parents a break. I would love to submit, but don’t know how. Meals were great, also complimentary beer and wine was a pleasant surprise!

The business class seat was not very comfortable . Fortunately it was a short flight

check-in at sydney was a bit disorganized. one well-dressed woman appeared to be in charge, staring at others who were not ready and checking in passengers. one person at business class check-in, was sarcastic and only mentioned the gate assignment, no bother to mention the lounge access etc... the crew on board was stellar. so polite, helpful and respectful. the meals were great, endless beverages, and the a350 is spectacular with the seat/bed, amenity kit, television, bedding, headphones. first time flying fiji airways- honolulu- fiji-sydney, and sydney-fiji-los angeles, all in business class. their fares are much more affordable than other carriers. hopefully, one day, they will use a widebody aircraft from honolulu- fiji, since it is a nearly 7-hour flight and the 737-max 8, although comfortable, would be better with a widebody plane.