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Pros: "The crew is awesome. They’re so polite and helpful."
Cons: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."

Pros: "Very clean. Crew was very good. Food was for the most part fine."
Cons: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."

Pros: "ANA flights are always well run and good enough."
Cons: "Their iphone applications could be smoother and more functional."

Pros: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Cons: "More variety of options for the vegan meals..."

Pros: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Cons: "The seats felt like there was no padding in the seat. The back was fine."

Pros: "Their friendliness And care for the passengers"
Cons: "i can not think of anything."

Cons: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."

Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."

Pros: "Perhaps the most courteous airline I’ve experienced."

Pros: "Crew was prompt and courteous Entertainment choice was good"
Cons: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"

Pros: "Everything on time"
Cons: "no outlet to charge phone"

Cons: "Same as above"

Pros: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Cons: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."

Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."

Pros: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."

Pros: "got cancelled"

Pros: "Overall comfort was good"
Cons: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"

Pros: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Cons: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."

Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."

Pros: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Cons: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"

Cons: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"

Pros: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Cons: "Seats in economy are a little uncomfortable, but to be expected."

Pros: "on time"

Pros: "ANA crew is very hospitable."

Pros: "Service in side."
Cons: "Air host listen on time"

Pros: "Services and respectful"

Pros: "Food and entertainment is great."
Cons: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"

Pros: "Food was excellent. Very polite and helpful staff. Clean restrooms."
Cons: "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."

Pros: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"

Pros: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Cons: "Seat felt so narrow. Limited selection of movies."

Pros: "Stewards were very polite"
Cons: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"

Pros: "Service and food"
Cons: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."

Cons: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."

Pros: "Excellent service!"

Pros: "I missed my flight. The customer service agent was awesome!"
Cons: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"

Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."

Pros: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."

Pros: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
Cons: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"

Pros: "the food, service, and efficiency"
Cons: "The really long layovers"

Pros: "Whenever given the choice, I choose United flights operated by ANA over thiose operated by United because the ANA planes are generally newer, cleaner, have far superior on board entertainment (important for 12 hour flights) food is better and crew is more responsive/ solicitous."

Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."

Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "Choices of food."

Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."

Pros: "A N A Very good, space between chairs is very good, crew very professional and friendly"

Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."

Cons: "The seats were uncomfortable to sleep in."

Pros: "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."

Pros: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
Cons: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."

Pros: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Cons: "I liked everything, everything was excellent"

Pros: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Cons: "Can't think of anything, everything was very good."

Cons: "Nothing"

Pros: "Qatar is the BEST First Class airline in the world."
Cons: "Everything was amazing!"

Cons: "Awesome experience on Qatar Airways... will definitely fly with them again!!!"

Cons: "Again very impressed with Qatar Airways service on the board"

Pros: "Crew was superbly amazing which made flight enjoyable."
Cons: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"

Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"

Cons: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."

Cons: "Boarding process, and in-flight entertainment and wifi"

Pros: "Crew was very attentive especially effective helping a mother with a spoilt screaming child!"
Cons: "The food was very mediocre!"

Pros: "Everything!!!"

Pros: "Everything"
Cons: "Nothing"

Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"

Pros: "Crew was not mean"
Cons: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"

Cons: "Internet bad"

Cons: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."

Pros: "Flight services"
Cons: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"

Pros: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Cons: "Additional toilet may be considered"

Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"

Pros: "process quick and efficient"
Cons: "average seats"

Pros: "Best host staff"

Cons: "Bad app don’t trust"

Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."

Pros: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Cons: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."

Pros: "Staff worked fast to feed and water everyone."

Pros: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Cons: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."

Pros: "Excellent friendly service"

Pros: "Same as above"
Cons: "Same as above"

Pros: "Seats should be comfortable, improve your menu, Pakistani dishes should be added, sweat dishes are hot and tasteless"

Pros: "Everything was excellent no complaints rated 10"
Cons: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10"

Pros: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Cons: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."

Pros: "Flight was very comfortable and a pleasant ride"
Cons: "food service could be a bit more prompt"

Pros: "The staff are outstanding! Friendly, helpful and accommodating."
Cons: "Poor choice of movies. Their 'world' movies should have subtitles"

Pros: "Nothig"
Cons: "Everythingv"

Cons: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."

Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."

Pros: "Everything else"
Cons: "Too much air condition... cold!!"

Pros: "All Qatar employees were friendly and helpful. A great flight!"

Pros: "Service and crue was good"
Cons: "Food"

Pros: "Flawless boarding, service, food and arrived 30 minutes early."
Cons: "Nothing"

Pros: "Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew."
Cons: "Nothing"

Pros: "view above"
Cons: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."

Cons: "No flexibility in flight changes"

Pros: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."

Cons: "Boarding in India is never smooth, no difference here"

Pros: "Crew courtesy."

Pros: "Friendly crew"
Cons: "Food and price of ticket"

Pros: "Very nice crew."

Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."

Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."

Pros: "Yes"
Cons: "All good"

Pros: "Friendly quality staff, good aircraft."

Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"

Pros: "Seats comfortable. Entertainment was extensive. Food was good!"
Cons: "Landing was rough!"

Cons: "Stuff not helpful, rude and not helping at all despite us being with a baby"

Pros: "All good."
Cons: "Actually, pretty all right, so no recommendations."

Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."

Cons: "Evrything was fantastic"

Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"

Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"

Pros: "The service, food , amenities were all A +++"

Cons: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"

Pros: "Crew was friendly. Comfortable."

Pros: "The comfort and smooth boarding procedure"

Pros: "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
Cons: "Screaming kids for whole 14 hours!"

Cons: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"

Pros: "Everything was great"
Cons: "Nothing"

Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."

Pros: "Ease of checkin"
Cons: "Delayed take off Delayed baggage retrieval’s"

Pros: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Cons: "Movie channels and music could be easier to use"

Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"

Cons: "This was a fraudulent charge!!"

Pros: "EVERYTHING"
Cons: "N/A"

Pros: "Best airline so far for economy long haul flight, was emerites flight"
Cons: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"

Pros: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"

Pros: "The flight was superb."
Cons: "Nothing. Will always fly Emirates whenever I get the chance."

Cons: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."

Cons: "They didn’t have enough landing cards in English, the aircraft temperature inside was too cold, the staff didn’t close the curtains to the galley area and made noise and light while everyone is trying to sleep, our baggage came out last despite having priority tags and the boarding process from the lounge in Dubai with lifts was very combersome"

Pros: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Cons: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"

Pros: "Pretty uniforms and good service: Polite, gentle, helpful"

Pros: "They were on time and excellent service all the way. It couldn't have been better."

Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"

Cons: "The boarding process could be more organized and more smoothly."

Pros: "Food selection Wine not as good as usual"
Cons: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"

Pros: "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."

Cons: "Headphone was taken by crew the moment plane landed."

Pros: "The service was the best ever. Business class: The floor plan of seating was smartly laid out with plenty of room for storage. People were not crowded together and the food and drink were 5-stars!"

Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"

Pros: "Really comfortable, good service."

Pros: "F"

Pros: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Cons: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."

Pros: "So comfy... Great service. Wished the flight was longer b"
Cons: "Nothing"

Pros: "Emirates is always excellent however the crew were not very engaging"

Cons: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."

Pros: "Boarding"
Cons: "Toilets"

Pros: "seats reclined nice, movie selection great"
Cons: "i didn't care for the manner in which you are charged for baggage fees"

Pros: "The service for my granddaughters was phenomenal."

Pros: "Entertainment was good, staff friendly and accomodating,"
Cons: "Food was just ok, breakfast lacking, only given croissant and yoghurt, the angled lie flat beds are not as good as the 180 degree lie flats, would be nice to have complete lie flats."

Pros: "Economy seats still comfortable"

Pros: "Amenities and food, customer service."

Pros: "This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary."
Cons: "Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare."

Pros: "This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before."
Cons: "Vegetarian meals can be better, breakfast eggs get over cooked and rice also."

Pros: "Yes & yes"

Pros: "Everything"
Cons: "Everything"

Pros: "Entertainment system is nice with recent movies and many other selections."
Cons: "I found my pillowcase has a long human hair. And noticed the same in the other pillows around my seat. Also, the tray table has a few spots of food stain. One of the toilets, the hinge of the toilet seat is broken"

Pros: "Food and entertainment was great"
Cons: "Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever"

Pros: "Crew was very efficient and boarding was easy."
Cons: "The flight was late."

Pros: "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."

Pros: "Everything"
Cons: "No wonder they are one of the best airliner"

Pros: "They serve Baileys. I had a treble and then slept for 8 hours."
Cons: "I was served by the sassiest member of cabin crew. I think he thinks he’s doing us a favour by giving us such luxuries as water and food"

Pros: "Everything was quite nice."
Cons: "Happy with everything. Staff were very friendly and helpful."

Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."

Pros: "Crew was attentive, plane was clean."
Cons: "Food was horrible. They did not dim the lights until 1.5 hours into the flight."

Pros: "Friendly and efficient staff."

Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."

Pros: "On time. Got an isle seat."

Pros: "nothing."
Cons: "Very hard to understand air host's english."

Pros: "Comfortable. Good service. No wait for restroom"

Pros: "Leg room, food, airline staff"
Cons: "Too hot in the plane"

Pros: "Food"
Cons: "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"

Pros: "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"

Pros: "Excellent all around. The A350 is much quieter than older jets - a real asset on a long flight."

Pros: "Food was alright. Service was good. FA’s attentive."
Cons: "Delayed due to weather in nyc, lights turned on in am and the. Turned off again after breakfast (confused senses). Ran out of certain meal types."

Pros: "Entertainment"

Cons: "Can not catch up the fight to guangzhou"

Pros: "Great airline, punctual, attentive"

Pros: "Flight comfort, plane, staff. Overall a perfect travel experience."
Cons: "Mango desert...that’s all."

Cons: "it waa just too an old plane. too noisy. dusty. even air preasure was not controlled good enough"

Pros: "Seats weren't much comfortable."
Cons: "Food wasn't bad but above average."

Cons: "No in-flight WiFi was disappointing."

Cons: "Ordered a vegetarian meal that was never delivered."

Pros: "Good food and service."
Cons: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."

Pros: "Two security checks, one at the door of the plane where they take bottles of water that have been purchased after passengers have passed through immigration and security make boarding very slow. There is no priority for Premium. The staff are efficient but service is basic. No sign of staff except when they are serving food. Seats are fine for a day flight. The food is very ordinary and some dishes were not available."
Cons: "Not a lot of choice in entertainment. Some programs have been on there for years. Premium economy is not worth the extra money."

Cons: "Delayed flight caused a lot of problems and charges for us"

Pros: "Small leg room, seat don't decline enough,"

Pros: "There was more leg room and the food was excellent!"

Pros: "Great seat size loads of leg space and lovely flight attendants"
Cons: "None"

Pros: "More drink options were offered."
Cons: "Flight delay"

Pros: "I travel Canada-Australia a lot. Best trip so far."

Pros: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Cons: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."

Pros: "I do however appreciate that the plane did wait for us"
Cons: "My flight was delayed and although my connecting flight did wait this was only because a large number of other people on that flight where not only on my flight but where coming in from other flights as well. this seems like really poor management and practice"

Pros: "The crew was very cordial and respectful."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."

Cons: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."

Pros: "We were booked on "S" class fares, which meant no seat selection until 48 hours before departure. However, we were able to get aisle seats with no problem. The crew was wonderful, service was great, and entertainment exceeded expectations."
Cons: "Boarding--but I never like the boarding process."

Pros: "The extra space was nice, but expected as I paid for it."
Cons: "My wife's and my seats were sticky and difficult to recline. my headphone socket had lose fitting and neither the airline supplied headphone nor my Bose QC headphone were able to work constantly. The service from the two hosts was poor with very little to no engagement or pleasantries. I compare this with Premium Economy class flights with other airlines I have flown and I will elect not to fly Cathy Pacific again. I also found the food and the service below average. No option for wine on this flight, just red or white."

Pros: "Very good service and comfortable plane"
Cons: "Nothing"

Pros: "Entertainment system"
Cons: "Crew did not offer beverages or bottled water for coach passengers. The lights were left on for most of the redeye despite it being a 5 hour flight. The plane was old - there was food from the previous flight in my seat when I arrived. The blanks and pillows looked used and worn. Our flight arrived 45 minutes late with no explanation - it seemed to be a result of the slow/delayed boarding process. I will avoid Cathay Pacific going forward."

Pros: "Seats are comfort"
Cons: "Considering travelling on business class, there were no more dinner for 2 people after 1 hour of sleeping. I though dinner should be on held when people were sleeping in business class. In fact, I am wrong."

Pros: "I like the snacks and the ice cream"

Cons: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"

Cons: "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."

Pros: "Efficient boarding, friendly crew throughout flight, good plane configuration, even economy comfortable. Really impressed!"
Cons: "Maybe more veg selections on main menu and more/better beer."

Cons: "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"

Cons: "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."

Pros: "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"

Pros: "The crew was amazing, the seat was excellent"
Cons: "Having the luggage checked in transit without going out to open it for inspection"

Pros: "Great boarding system and all crews were attentive and polite."
Cons: "more sauce on the meat."

Cons: "Never on time. Almst missed connection. Planned on 4 hours. Downn to the wire. Nevermore."

Pros: "Very nice purser and her crew. Accomodating. Love the safety video!"
Cons: "Different option other than hot sandwiches for mid flight snack"

Pros: "Philippine Air staff are amazing. They will do everything possible within their power to make you comfortable."
Cons: "The seats are a little thin and the angle does not give adequate lower back support."

Pros: "Crew was amazing"

Pros: "Flight itself was great, but my luggage was lost in transit and staff have been very unhelpful in getting it back to me."
Cons: "Better way to deal with lost luggage, and they need to automatically deliver it to our address instead of tell us that we need to go back to the airport to pick it up ourselves. It’s been a huge hassle."

Pros: "The flight crew was very good."
Cons: "We waited a long time to take off once we boarded on account of the plane not done being loaded."

Pros: "your crew and the service provided"
Cons: "some video channel dose not work such an the flight map."

Pros: "Flight was on time, and was not overcrowded. Flight crew was polite."

Cons: "waiting 2 hours for the plane to park"

Pros: "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."

Cons: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"

Pros: "Excellent crew, very attentive and polite. New/newly refurbished plane and very clean."
Cons: "I thought I read somewhere that Premium Economy had their own toilets but that didn't seem to be the case. The Mabuhay Lounge (for those with access) is in need of a renovation and can be hard to find seats."

Pros: "same thing, food and crew were very courteous"

Pros: "The offer of assistance before I even asked for it; genuine concern"

Pros: "From the moment I entered the plane, I was greeted by smiling faces, smooth jazz, and a perfectly air conditioned temperature. It was at this moment that I knew I was in for a treat. There was so much leg room, I closed my eyes at one point and felt like I was laying on a beach in Hawaii. The plane had a fantastic movie selection and great cuisine. Even the crying baby in the row over was such a delight!"
Cons: "Only thing I didn’t like was how much I liked it!"

Pros: "Crew, comfort"
Cons: "No options for vegan or vegetarian meals"

Pros: "Very happy the crew was good all in all a good flight and great value for money."

Pros: "Don't normally like leaving from JFK, but it was a direct flight to Vancouver, and the price was right. Also, they included 2 free bags in economy, a big savings. Also the meals were ok, and wine was included. Entertainment system was fine."
Cons: "Would have rather left out of EWR, but for the price it was worth the bit of inconvenience."

Cons: "As we landed 15 minutes early we were forced to wait 45 minutes on the plane because our gate was occupied. after we finally got off and went through customs we waited another hour to receive our luggage. When the luggage finally came out the crews luggage was the first to come out. So we all watched as the crew gathered their luggage which took another 15 minutes. Shouldn't the paying customers be first?"

Pros: "Boarding was organized. Food was excellent. A couple of complaints from fellow passengers were handled very professionally by crews. Leg room was not an issue for me as I am an average Asian height but for medical purposes - there should be a policy for them to separate sick-looking passengers from older passengers and children."
Cons: "Seat covers were musty and smells old - they need to change those! Flight got delayed for almost one hour while trying to dock because there was no assigned hangar station for the plane! How can an international airline company allow themselves to be treated like that? The crew looked overworked - what are these airline companies doing to these young professionals - treat them like slaves? I'm not surprised - that's the Philippines companies ways - pay them just enough so they can come back the next time to work."

Pros: "The staff is always hospitable. I was pleased that they left a snack for me even when I was sleeping because when I wake up I was hungry. I also like the disposable toothbrush and paste provided. And bathrooms on the flight were clean, unlike some other airlines."
Cons: "The movie selection was not as good this time as my previous flight with Philippine Airlines, but not a big problem.problem"

Cons: "None"

Pros: "There wasn't much about this flight I liked to be honest."
Cons: "It was extremely delayed with no explanation from the crew."

Pros: "Seats should be improved, thicker and more comfortable. Honestly I preferred standing halfway thru the flight . It was like concrete!! Rice was so mushy thought it was mash potatoes at first . Crew was exceptional w their service and the washrooms were kept clean even towards the end of the flight. Very important."

Pros: "great price. smooth & relaxed flight! No cons"

Cons: "Delayed flight and suddenly PAL require each one of us to check in our carry baggage."

Pros: "Crew was friendly and helpful. Boarding was efficient and flight departed and arrived ahead of schedule."
Cons: "Food is awful, and options are limited. I also think they need to reconsider playing music on the aircraft, it’s quite irritating."

Pros: "Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats."
Cons: "Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold."

Pros: "Seats and service in business class Crew"
Cons: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"

Pros: "Entertainment, Meal options, Baggage Allowance, Plane."
Cons: "Slow check in, strollers can't be taken to the plane and are not left outside the plane at arrival this is extremely inconvenient for families with small children. The website is useless. You cant check your reservation or select a seat until 24 hours before your flight."

Pros: "Excellent flight despite 90 minute delay at Vancouver. They emailed and called me several hours earlier"

Pros: "Nothing"
Cons: "Everything. Truly a horrendous experience. Worst airline I've ever flown."

Cons: "Delayed boarding & not organized"

Cons: "Delayed boarding ( can be expected ) but very little information given about it"

Cons: "Stinky guy sit beside me but overall good"

Pros: "Smooth flight"
Cons: "Not enough leg room"

Pros: "Excellent crews"
Cons: "Delays"

Cons: "paid extra for a seat with leg room ...no tv . this is going to manila on a round trip ticket.coming back was ok."

Pros: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."

Pros: "the service and overall quality and comfort of plane"

Pros: "The lemon butter fish was one of the better airplane meals I've ever had. Boarding was quick and smooth. Taiwanese people take the longest of any nationality to board a plane (they have a series of "pre-seating" maneuvers which cause huge backups). Despite this, the flight attendants politely humored them and were not pushy. Had this happened in the US, the flight attendants would have told them to sit down, get out of the way, and do their aisle stretching exercises and random meanders around the plane AFTER all passengers had been seated!"
Cons: "The plane was old and dirty. The flight attendants seemed more interested in gossiping with each other than greeting passengers (though one or two were very good and professional). Only one flight attendant could speak Chinese. This was not a problem for me, though it was for some of the Taiwanese tourists."

Pros: "Customer service was horrible when I called to ask for assistance prior to the trip. The first flight was delayed multiple times for over ten hours due to weather (which was fine) and "waiting for a customer to board." The second return flight was again delayed. The worst was baggage: it took over two hours from parking at gate to me retrieving my check-in baggage from the baggage claim. This airline was horrible. Even though the flight crew was decent, I will not return. This was my first and will be my last time flying with this airline."

Pros: "quicker travel through customs"
Cons: "was not informed ahead of time the need for a Visa to enter Australia"