Flights to Toronto

The staff was friendly for a very late and very long flight

Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight

They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options.

Terrible food.

Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options

Bad food

Quite comfortable, met my expectations and I rested. On board team were friendly and helpful.

Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience.

Nice new airframe, for what that's worth. Staff are attentive, friendly.

Atrocious legroom & my legs are NOT long; like being in a stress position entire haul. BRUTAL. Flown many airlines to SEA, this was so bad it shocked me. The food (every 'meal' was poor, gross all-around but the "bacon & eggs" ....the egg didn't taste like real egg, bacon left raw. Inedible. The one exception was the chicken breast, that was actually a good standard... but they never have enough for everyone, and the rest of the meal was inedible. Almost no snacks offered, variety of drinks non-existent.

Full plane yet service went well.

Pulling out of charge cords and ear phone so early in the landing process. Both time 30 minutes before landing. Should do landing check closer to touchdown.

Turbulent flight

Very comfortable seat in the exit row and entertainment to choose from offered a wide variety of current and older movies, I was very impressed and will for sure book through China Eastern for my next flight to Hong Kong next month

Breakfast was a bit bland but nothing bad

Please read notes above -

Good seat, very pleasant crew.

No entertainment so can't score that. Basic snacks

Staff and seating

Paying for movies on a long trip really stingy ☹

Movie selection is good and food is pretty good.

Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it.

Crew On time

Very slow process for checking, only one person for business class and it took forver to finish

Cleanness + Friendly

Plane is little far way from terminals compare to Emirates flights

Got an upgrade to business class

Food menu need to be modified.

Add chicken biryani, chicken shawarma etc.

New planes

Entertainment selection, regular food and beverages

Nice new airframe, for what that's worth. Staff are attentive, friendly.

Atrocious legroom & my legs are NOT long; like being in a stress position entire haul. BRUTAL. Flown many airlines to SEA, this was so bad it shocked me. The food (every 'meal' was poor, gross all-around but the "bacon & eggs" ....the egg didn't taste like real egg, bacon left raw. Inedible. The one exception was the chicken breast, that was actually a good standard... but they never have enough for everyone, and the rest of the meal was inedible. Almost no snacks offered, variety of drinks non-existent.

On time flights

All was good

Friendly staff

Taking a bus to the plane

Early flight was not as crowded

But was very busy just the same. Weather was poor

Crew was friendly and helpful on a very full airplane. They did their best to check on connections to let us know if we were going to miss our flights or not.

Flight was delayed nearly an hour causing a very tight connection in Calgary.

The cree was great. Plenty of room in economy plus. Timely boarding.

The food was hard on the edges and too spiced on the salad.

Service, Ecofriendly, Kind Staff

Nothing

New planes

Entertainment selection, regular food and beverages

Check in and boarding was very efficient and timely

The flight is not too busy

I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase.

Poor costumer service

I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket

The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food.

The seat were not very comfortable.

good service

Seats a little cramped

Flight attendants friendly and helpful.

My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight.

On time flights

All was good

Poor costumer service

I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket

Nice new airframe, for what that's worth. Staff are attentive, friendly.

Atrocious legroom & my legs are NOT long; like being in a stress position entire haul. BRUTAL. Flown many airlines to SEA, this was so bad it shocked me. The food (every 'meal' was poor, gross all-around but the "bacon & eggs" ....the egg didn't taste like real egg, bacon left raw. Inedible. The one exception was the chicken breast, that was actually a good standard... but they never have enough for everyone, and the rest of the meal was inedible. Almost no snacks offered, variety of drinks non-existent.

Friendly staff

Taking a bus to the plane

good service

Seats a little cramped

Well equipped economy class. More leg room than others. Food is ok.

Other carriers tend to be cheaper(but also not as good)

The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food.

crew and movives

food was so so.

New planes

Entertainment selection, regular food and beverages

Full plane yet service went well.

Pulling out of charge cords and ear phone so early in the landing process. Both time 30 minutes before landing. Should do landing check closer to touchdown.

The flight is not too busy

I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase.

All is good. Check in great. Boarding great.

Don't like crew pulling out my charge cords or ear phone jack so early into the landing process.

I will definitely be a return customer.

Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out.

The second meal wasn't the greatest but I think it was me not the food.

crew and movives

food was so so.

comfortable seats

Food menu need to be modified.

Add chicken biryani, chicken shawarma etc.

One food option.. VEGETARIAN.. when asked the crew member as to why vegetarian only.. she said not sure, but may be because most of the passengers were vegetarians.. REALLY????? Also no ice with drinks.. because they didn’t have ice!!!! But apart from this, it was another quality Etihad flight. Just didn’t expect the above inconveniences from Etihad! This is the first time I experience this with them.

Smaller leg room than other airlines

Very old aircraft