Flights to Toronto

Cons: AC would always delay

Pros: Amazing crews

Cons: Less option in special request in online. Gates and planes are not updated when applied online

Pros: compliance in the boarding

Cons: in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat

Cons: Delays

Pros: Lots of movies and TV to watch. Meals were decent. Good attendants.

Cons: A little tight seats. The attendents were slow to clean up after meals.

Pros: Confort

Cons: Meal for children first

Cons: Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller.

Pros: Comfortable flight.

Cons: Food and entertainment options.

Pros: the flight itself was fine. the crew is professional

Cons: They lost my luggage and 4 days later I still don't have it. They are not being very helpful at all in recovering it or taking responsibility for it

Cons: Left on first leg trip from NY to HK. 23 kg/ bag. Two bags per person. Next leg was HK to Malpensa. When I go to check in they tell me 30 kg. Total weight allowed. Very upsetting. I was asked to pay 12780.- HKD. Completely misleading and trapped. I will consider other airline in future.

Pros: One of the nicest crews I've had the pleasure of flying with

Cons: Nothing I could tell at the moment.....

Pros: The crew was nice but that’s about it

Cons: Maybe a 333 in economy rather than a 343 Seats were too congested. Hardly any place to move

Pros: very Good service

Pros: Great connections via CAN to KTM. Comfortable seats, good food, great service. A real value. Highly recommended.

Cons: All in all, I am very pleased. Will definitely be back!

Pros: Well, I got to my destination. We were bussed from a maintenance area to the arriving terminal. That was about 15 minutes of ride time. Then we waited a long time for our luggage since it was not actually at the terminal either.

Cons: Not much

Pros: Crew was courteous enough, and plane was quite new.

Cons: Provision of at least toothbrush,etc like other airlines for long flights.

Cons: Not that much space.

Pros: Free WiFi and a snack of crackers and a dip.

Cons: All good!

Pros: Efficient staff, plane was half empty so could lay across the seats & sleep.

Pros: Crew are good and seat is comfortable

Pros: This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep.

Pros: The staff was very helpful

Cons: None

Pros: flight was great

Cons: food could've been a little better

Cons: There was only approximately 13 inches for the aisle between seat sections. It was mostly women with big wide hips who kept me awake most of the 12 hour and 34 minute flight, as they brushed my shoulder disturbing my ability to rest.

Pros: I liked the foods serviced and kind crews. The flight departed on time. The atmosphere of cabin was quiet.

Cons: The services of the flight information and the slot of earphone was not working.

Pros: Great customer services On time Clean Everything was perfect . Also they didnt have more chicken food since i don’t eat pork so one of the flight attendent gave me her food so i could nt be starving . Thats was amazing from her . I dnt remember her name but just wanna say thank you

Pros: Nothing

Cons: Customer service

Pros: Flight from Honolulu to Shanghai was great. Then problem on the transfer, we missed flight

Cons: We recd a text that said flight was delayed 35 minutes. We got to gate to find it wasn’t delayed. We were there at gage 45 min before the plane left but they said we were late, it was due to the text.

Cons: More comfortable seats!!!

Cons: At least free water

Cons: Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog

Cons: Ran out of hot water on flight

Pros: Everything was fine. Thanks for the great services!

Cons: Nothing yet.

Cons: Terrible customer service. This is not a good airline.

Cons: More entertainment choices in music. Easy access to wifi

Pros: Die Sitze waren richtig bequem, es war ein neues Flugzeug. Auch in der Economi hab ich sehr gut gesessen.

Cons: Maybe it is foot to have one German Stewardess, I had one chinese / englisch Speaking ones.

Cons: Great value ,excellent and friendly service.

Cons: Let me change my ticket due to a death in the family.

Pros: Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates.

Cons: Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates.

Pros: Exceptionally trained and attentive staff. Clean plane.

Cons: More entertainment options.

Pros: Didn’t like security. They were rude

Cons: Security

Pros: The crew was so lovely and accommodating, flight was smooth, and I was impressed with the meal service. I travel a lot and this was one of my best experiences. I will definitely favor Delta in the future.

Pros: The crew very nice and helpful

Cons: Snacks

Pros: Everything was good

Cons: Nothing, keep at it

Pros: Not much

Cons: Everything was low rate budget

Pros: crews were amazing

Cons: Food

Pros: My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had

Cons: I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international.

Pros: The music of kpop

Cons: Would have been good if there’s more korean drama available on the trip and some kimbap food too

Pros: Nice bathhroom size

Cons: I dont like the 2x seating in business, seats are not up to what they should be, i was glad it was a short flight

Pros: Same as the first flight. Korean flight attendants were very courteous and helpful. Foods ok. We couldn’t afford first or prestige class so we have to trade in our comfort in economy.

Cons: Flight wasn’t as long but if you add up the lay over time, it end up being long.

Cons: More offers of water and drinks.