I thought Fiji and Fiji Airways was great. Looking forward to the next trip. Baggage claim at the end went to sh...t
Fiji Airways always goes above and beyond. If anything I'd say the food was less enjoyable than in the past. But that in no way lessened the experience with the cabin crew or the excellent attentiveness and service they provided throughout the entire trip!
Left on time , arrived on time. Staff was awesome!!!!! Great flight!!!!
Great food, wonderful staff made a long flight seem short
Everything was great . Arrived on time was smooth plane was clean. Crew/Staff was friendly and helpful.
Everything from the staff to the comfort of business class was excellent. This is one of my new favorite airlines.
Ticketing said dinner for the almost 14 hour flight and we were delayed an hour. However, onboard we were only served a sluce if pizza bread and a cookie. Not at all dinner and insufficient for a long international flight. Breakfast was good.
We have had an absolutely horrific experience so far getting home from Australia on a $18,000 + flight we booked with you. The flight did not deplane in Dallas because there was no available gate or staircase. We sat in the plane for 3 hours waiting to deplane. As a result we missed our connecting flight to New York. American Airlines put us up in a hotel several miles away. We waited 45 minutes for a shuttle and The shuttle driver was horribly rude and unhelpful. They offered us $70 vouchers for food but actually there was no food left when we arrived minus some chicken nuggets and corn dogs. It was awful. Horrible way to end a vacation. There has to be accountability here.
A bit cramped in economy and the people in front wouldn’t put their seats up during meal service, crew did not help with that and I felt they could have done more about it.
The airline is ok, but it needs to improve it schedules.
Great first time experience with Air New Zealand and loved it. The flight crew was extremely friendly and provided great service.
Great airline service by the staff. I highly recommend it
A better selection of entertainment would have been nice. I found nothing that appealed to me as a middle-aged traveler. The flight attendants were gracious, helpful, and attentive. It also would have been nice to have more bathrooms as the flight was full and the plane was big.
This flight was the second leg of a trip that began in Auckland, New Zealand. I was unable to find a way to select seats in advance. The boarding passes we were given in Auckland did not have seat assignments for the second flight. There was no way to check on it until personnel showed up at the gate in Los Angeles, immediately before boarding time. The flight was overbooked by one, and since I was traveling with my sister, we needed two seats. We waited in considerable anxiety for everyone else to board and when one person did not show up, we had to take whatever was left. At least we finally got on the flight although we were the very last to board. We were not able to sit together, of course.
Nothing better than Air New Zealand. Top scores in every category.
Your entertainment could be better. I flew on Air New Zealand in January so was expecting a better choice in February...but no luck. Same choices and also could have a better selection. Otherwise, lovely service, the purser came to our seats to welcome us. Overall, very nice. Direct flight from Auckland to YVR was fantastic!
Air New Zealand over sold our flight and tried to bump us to yesterday. After several calls we got booked to United about 6 hrs before our original flight. No apologies!
Please add more Bollywood movies and recent movies to the entertainment.
I was not even on that flight and did not even book a ticket. Kayak did a phenomenal job
My flying experience was not great. The temperature was ridiculously low. I had a sweater and a big jacket and even then. Since my ticket was an economy ticket, I suppose I didn’t deserve a blanket as they were only available for business. The result, o got a cold I have not been able to shake off in 6 days which has absolutely ruined my stay in Japan as I hasn’t had the chance to leave my hotel room. Everything else that was good, had overshadowed by this. BE A LITTLE MORE HUMAN
I spent 45 minutes with supervisor trying to get 2 bags checked for this international flight . He wouldn’t give it to me because West Jet was involved in this booking.
Missed our flight with Cathay due to late Westjet plane and chaotic Toronto airport. Had to clear customs get bags and re check bags in an hour. Did not make it got lost not clear signage with bag drop off. West jet only allowed 1 checked bag for this international fluid. Cathay checked my second bag for free.
The flight attendants were very helpful, efficient and courteous in helping everyone!
The flight from Hong Kong to Hyderabad didn’t have any power points to charge my mobile. Given we are no longer allowed to use power banks, giving customers the ability to charge even on short flights is critical part of the overall experience.
Boarding on any airline is a hot mess. Load your pivilaged passengers, then back to front. Back to front.
The vegan oriental option was disappointing. The regular vegan option was okay but we've had better.
I love the comfortable business class seats. The service was excellent. Staff was friendly.
After each meal was served I didn't see any flight attendant offer coffee or tea to the passengers after the initial drinks were offered. Other flights I had been one it was standard procedure to offer hot drinks after the meal service.
I didn't see any flight attendants offer coffee or green tea. There was regular drink service but after a short meal was served didn't notice that happening.
Poor links to cathay meaning it's not possible to check in online or reserve seats. Incorrect information provided by cathay regarding check in and transfer at HKG. Delay in flight required is to be escorted / run to make the connecting flight and no opportunity to use the business lounge. Luggage did not make the connection so we arrived in Manchester with no luggage
I never flew with alliance. Kayak is a joke and none of the flights or times were correct. Won’t ever use kayak again
I missed my flight due to unforeseen circumstances It was, however , an excellent price !
Loved the food and beverages available, spacious economy class, excellent entertainment
Very good overall. Highly recommend for all flying to Australia
Helpful staff when I felt unwell. Qantas need to have an audio/music channel so you can listen to various music/.artists
We had bulkhead seats in a A380 in the upper deck in seats 31 D and E. Storage was very limited other than in overhead bin - which is not within reach when in seat. Yet paying same price as others in premium economy who have a lot more storage within arm’s reach. Seems very unfair.
Good check in and helpful staff. Delayed for 1 hour. Took about 45 Mins to get baggage’s at DFW . Food was average ( Hindu meal ) . Overall it was good experience
My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.
When I originally booked this flight, I was expecting to travel on Qantas. When the itinerary changed and the long-haul segment was operated by American Airlines, we were disappointed but remained open-minded. Unfortunately, the overall service experience fell far short of expectations. This was a long-haul international flight. Getting up periodically to use the restroom or stretch is inevitable, especially on flights of this duration. However, each time we stood up, we felt as though we were inconveniencing the crew. The tone and body language often suggested that we were in the way or disrupting something simply by moving about the cabin. As a result, I avoided getting up as often as I needed to and was physically very sore upon arrival. Meal service was similarly impersonal. The options were presented in single words “beef or veggie,” “pasta or beef” without any description of what was actually being served. There was little engagement or courtesy beyond that. Even simple expressions of gratitude were often not acknowledged. I am accustomed to no-frills travel and do not expect luxury. What was disappointing was not the absence of extras, but the absence of basic warmth and professionalism. On a long-haul international flight, small moments of courtesy and humanity make a significant difference. In this case, the experience felt transactional and dismissive rather than welcoming. I hope this feedback is taken constructively, as there is a meaningful difference between efficient service and indifferent service.
Qantas is always subpar beyond comfy chairs for a domestic flight
I was charge a baggage checking fee $68!! I volunteered to check my duffle bag which usually goes under my seat!
Boarding - 3 of 4 flights were delayed and the gate staff did an ok job of managing the lines for boarding. Lots of standing around in line - more than typical. Crew - accommodating. If you are looking for warmth, you will not experience it with AC. But I appreciate their hard work and relative efficiency on 8+ hour flights. Comfort - My first 2 flights were cancelled the morning I was due to depart. AC rescheduled me on 2 new flights that created only minimal disruption and change to my itinerary (a longer layover, several hours difference in arrival time) and provided a 15 dollar food voucher for the layover restaurant which was the equivalent of a measly sandwich. My seats were changed which is a huge issue for my physical size as I require additional legroom for medical reasons, and I was put in a very uncomfortable seat without the option for seat selection. The bathrooms were incredibly dirty and foul smelling to the point of being nauseating and I was next to it during my longest of 4 flights. Entertainment - I always travel with downloaded entertainment on my own devices and a power bank, and am glad I did! The entertainment was completely non functioning for my 8+ hour flight home. We were provided a 15% or 50 dollar voucher on a future flight by way of compensation. Food - always just poor to mid. I also travel with my own food when possible as in flight meals and snacks taste strongly of packaging. Overall, this was a poor to mid experience, and I am resigned to the fact that airlines are never going to improve.
I did not like anything because the flight was cancelled yesterday and I did not get to arrive on time in Toronto as I was rebooked with another airline. This caused me to be really stressed out as I am an individual with back injury and to be forced to stay longer in an airport to accommodate a change of airline and the transfers associated with it Due to this I am probably not going to book through your website to eliminate this potentially chaos in the future
shittiest airline in the hemisphere. To improve - start thinking you're flying people, not cattle
Easy boarding, inflight refreshments came on time and comfortable seat
Flight attendants were ok. But it was a full flight.
It was good that our flight left early. It was a nice smooth flight and landing.
Complimentary food options could be better. There should be a little wait between people boarding with children under 6 and the rest of the boarding. There isn’t enough time to get yourself situated before take off.
I was tired enough to fall asleep soon after takeoff and slept until "we are starting our descent to Toronto" announcement. That's not bad at all.
The crew was amazing! I was a bit surprised and disappointed that there was not wifi available for personal use. The only thing I would change would be the seat cushions. They are not comfortable at all for long flights.
