Daily cleaning, installation of cabin HEPA filters on flights from Queensland to Toronto Pearson Airport
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Scores according to KAYAK customer reviews
Cons: "Taipei airport lacks seating in general wait area. There is congestion and slow lines to proceed from there to larger waiting area below."
Pros: "Friendly staff great food and customer service very comfortable seating wonderful atmosphere. Thank you much for taking care of me"
Cons: "Everything was perfect"
Pros: "The crew was nice, the food was good. We did miss our first flight, so we were automatically rebooked on a new flight."
Cons: "We missed our first flight because of our connection."
Pros: "Spacious and comfortable"
Cons: "Food was pretty bad"
Pros: "Seat was comfortable and food was nice."
Cons: "Crew could’ve been nicer and more helpful. Boarding wasn’t efficient."
Cons: "They didn’t have tv music videos like air canada"
Cons: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
Pros: "Smooth take off & landing! Great entertainment!"
Cons: "Food, not enough. Snack is not good."
Pros: "Great food, and lots of leg room in economy. The flights were on time."
Cons: "This is twice that we land On-Time and then sit on the tarmac waiting for Something! Before gating. WTF Pearson ?!"
Pros: "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
Cons: "Boarding time always seem to slip a few minutes lately."
Pros: "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
Cons: "Orderly boarding"
Pros: "Best airlines"
Pros: "Cleanness and professionalism of the flight attendants"
Cons: "Limited choice on the newer movies,"
Pros: "Crew was very accommodating!"
Cons: "Just being in the plane in general. Sitting for 12 hours is really uncomfortable"
Pros: "Exit row seats"
Cons: "Delayed. Gates had to be changed too and boarding took longer than what was announced over PA, a bit chaotic. Had to rush to make connecting flight. In flight entertainment had to be rebooted"
Pros: "The flight was comfortable and pretty easy to network through everything."
Pros: "Good food, lots of space, clean plane and friendly flight attendants. I would definitely fly with them again."
Cons: "The flight from toronto to taiwan is very lengthy. On the return flight i ran out of things to watch on the in flight entertainment system."
Pros: "Crew was friendly and fast to take care of your needs ."
Cons: "People were coughing and sick . Most of them wore face masks , but being in tight quarters was little unnerving . It would be nice if there was a some kind of germ filter to regulate the air others are breathing in. To filter and destroy unwanted virus and smells."
Pros: "The vegan meals were tasty."
Cons: "Not enough leg room. Seating not wide enough."
Pros: "The vegan meals were tasty."
Cons: "Not enough leg room. Seating not wide enough."
Pros: "Almost same as SF to Taipei"
Cons: "Without asking about drinks and just passed me"
Pros: "First time flying , smooth journey, nice in plane entertainment, food, crew etc"
Cons: "TAIWAN airport has free half day tours."
Cons: "Flight was delayed with minimal explanation and updates."
Pros: "The crew was gracious and didn't bother my sleep to eat."
Cons: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend my time"
Pros: "I had to reschedule the flight from Jakarta due to airport closure in Bali. The staff were very helpful with that, especially Betty Chen, Agent code: 364. She was a great ambassador for customer service."
Pros: "food is good"
Cons: "night hour flight"
Pros: "The is nothing I can say I did not like with the Vancouver to Taipei Sector of our flight. I was impressed with the crew, the food, entertainment, seat space, leg room, etc..."
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. This was is our first experience with EVA Air. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad. The food was great! Both my wife and I like the dinner and the breakfast served. Also, the price of EVA Air’s Premium Economy is great compared to similar Asian Airlines from Vancouver to Manila. EVA Air was the cheapest when we started shopping for flights from Vancouver-Taipei-Manila."
Pros: "I love the price, all staff was kind and helpful and the seats are comfortable."
Cons: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Pros: "Good in flight entertainment options, overall smooth flight, take off and landing."
Cons: "Lots of kids screaming and running around the plane."
Pros: "Flight landed early. Food was good."
Cons: "A little delay in boarding but after other airlines I flew this has been best by long shot"
Pros: "Plane was clean, service was prompt, and staff were very friendly and accommodating. food served was far better than meals served on other airlines."
Pros: "The crew was very attentive and the seats were roomy."
Pros: "On the flight it was good over all.But the ground staff of EVA ruined it. She doesn't know the meaning of customer service."
Cons: "The SF airport luggage manager of EVA tried not to help write a report of my luggage damage for our insurance by saying definitively that the damage was made by TSA. She behaved not like customer service but police officer."
Pros: "crew was great, flight was seamless, but the cabin was freezing cold for most of the flight"
Pros: "EVA airline is the second time I traveled between Toronto and Hong Kong. Its excellence service, which says all, is persistent."
Cons: "Don't understand why they would not give me airmail on my United Mileage Plus last time, and did not give me airmail from Toronto to Taipei this time, The trip from Hong Kong to Toronto is yet awaiting."
Pros: "Check in was great, the staff is very helpful and gives you the best attention."
Pros: "Eve air really have a good service."
Pros: "Could charge my phone!"
Cons: "Not a fan of crowded economy class flights"
Cons: "There was an hour delay before takeoff due to some maintenance issue. Otherwise, the overall experience was good."
Pros: "Onernight flight, cabin was suitable for sleeping with lighting, however, temperature was to warn."
Pros: "I'm very appreciative that on this flight I was given nothing to complain about."
Cons: "I'm sorry that nothing happened on this fight to make my experience exceptional."
Pros: "More leg room. Nice bathrooms. Personal TV. Dark & quiet, conducive for sleeping. Tasty meals."
Pros: "Service was good, very attentive staff"
Cons: "Late boarding almost 35 minutes and more than an hour late arriving"
Pros: "I like the seats and legroom on eva air more than most airlines"
Pros: "The seat was not super comfortable but the crew was really lovely and so helpful!"
Cons: "More padding on the seat would have been nice"
Cons: "The crew should be more kind."
Pros: "Everything was on time and the food and service was good."
Pros: "Good movie selection, good meals and great crew"
Cons: "Next time I will book early to get the business class"
Pros: "Great crew, but I didn’t really like the Economy Premium seat. Eva Economy I thought was better."
Pros: "Absolutely nothing"
Cons: "Flight delayed and then cancelled NO COMMUNICATION WHATSOEVER as to what was going on. We finally got rebooked in another flight on a Chinese airline at 2:30am so we had to stay at jfk for a total of about 24 hours with no compensation for our time and troubles. Horrible. Experience!"
Pros: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Cons: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"
Cons: "The staff very accomadating and helpful"
Pros: "Crew very friendly and helpful"
Cons: "Delayed because of a sick passenger"
Pros: "The crew was hard working, food was ok"
Cons: "Line up for boarding as well as storaging of our carry-on could have been managed better"
Pros: "We had a traumatic and abysmal experience for the trip. The flights were delayed, cancelled, wrongly rearranged and we had to run through the airports with no sleep, no food and no clear flight confirmations with minimal to no help from the Cathay Pacific staff."
Cons: "Helpful ground staff with information about next flight arrangements and better telephone helpline staff."
Cons: "Worst international trip I have taken in my 51 years. Was so cramped in my seat i literally could not move or reach for my things under my seat. Never again taking Cathay Pacific."
Cons: "Still too cramped"
Pros: "Very uneventful flights and that is a good thing. Friendly flight crew, good food served and on time."
Cons: "The aircraft from was showing some wear."
Pros: "Flight was great."
Cons: "It’s nice to lay down, but it’s not completely comfortable. Difficult to get a restful sleep this time."
Cons: "Nice flight"
Pros: "Seat uncomfortable even though there was plenty of leg room"
Pros: "Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy."
Cons: "We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections."
Pros: "Crew provided excellent service, seats were comfortable and food and drinks were great."
Pros: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Cons: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
Pros: "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
Cons: "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
Cons: "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."
Pros: "Everything. Great staff, punctual departing yimes, good communications. I have taken many airlines and this is the best if not one of the best. Keep up the great work. Only suggestion I would say is showing what types of foods offered as special meals, menu i mean."
Pros: "Food is fine."
Cons: "washrooms are small and dirty."
Pros: "Boarding and staff"
Pros: "My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed"
Cons: "Bulk head seats. People walked over me all night including staff"
Pros: "Cathy Pacific is always in the top 10 airlines of the world for a reason. The staff and service are top of class."
Cons: "The economy seats could recline a little more and be slightly wider for more comfort."
Pros: "The seats were comfortable in both flight , HK airport is clean , washroom are clean ,"
Cons: "The costumer service of pasific airline in HK airport and in Perth airport , were not skilled , I asked them many time if they can help me in my 10 hrs waiting time in HK airport with a food voucher or access to their lounge for rest and fresh in up , they said you bought your ticket this way and you accepted it , no voucher no access to lounge unless if you are business or first class !!"
Pros: "Flight staff was awesome. They were all so thoughtful and extremely positive. It made a long trip so much more enjoyable!"
Cons: "Nothing! Super pleasant experience"
Pros: "The flight was not full so it was a very comfortable flight. We enjoyed the dumplings for breakfast!"
Pros: "I like the snacks offered"
Cons: "Great crew we got a soft landing"
Pros: "Speed of the plane Food choices Crew"
Cons: "Seat comfort and leg room of economy class cleanliness of the toilet during flight"
Pros: "Flight was delayed Made connection just in time"
Pros: "On time Nice crew Good service"
Pros: "service was excellent"
Cons: "boarding took very long."
Pros: "Everything! Very organized!"
Pros: "excellent flight attendents"
Pros: "Enough space for legs, great VOD, good food, excellent service."
Pros: "Liked the food and everything else"
Cons: "Total flight time was more . It was extra to go to Hing Kong from India . Normal flight time to Toronto from India is 16 hours in other flights . Does not seem like a good idea to waste 4 hours more when you come to Toronto from India by Cathay Pacific . I wish I was in some other flight to save time . Overall route of the flight was wrong"
Pros: "Flight staff was excellent and friendly"
Cons: "our flight form Vancouver to Hong Kong was delayed 3 hours which made our connection in Hong Kong to Denpasar short. This resulted in our luggage not getting to Bali and we had to wait 36 hours to get it. As we were leaving on a tour the next day it made it very difficult to get the airline to understand where we needed our luggage and how important it was to get it. It took numerous phone calls, all of which were costly long distance, to get them to commit to getting our luggage to us"
Pros: "Great service of the crew"
Cons: "Seats are too narrow. There's not much to move around. I'm a 56 year old woman weigh 107 lbs., otherwise everything is great."
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "Not a thing! Everything was really great!"
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "My tray table was dirty...Given the quick flight change over it was not an issue. That's my only complaint!"
Pros: "Leg room and overall cleanliness was good. Special meal on this sector was very good compared to my previous flight."
Cons: "The crew was somewhat rude...not directly to me but to many fellow passengers. There was a teenage girl seated next to me and she requested the crew for some water and the hostess told her to wait till they served drinks which she said will take 5 mins. It was after 18 mins that the girl next to me finally got water. Seriously, you can't afford to give a glass of water , it's not like she was asking for coffee or some soft drink, its water ...and when we flew Korean and EVA airlines, they had a small bottle of water available on the seat when we boarded. Then my next row family asked for coffee and after a few minutes the fellow passengers wife decided to have some tea. So the husband called in the hostess and the hostess very rudely said , now you want both coffee and team , next time please let me know at the same time. Then when they served me my special meal, there was no butter in the meal tray, so I patiently waited for them to serve others and when they reached my row, I very nicely asked if I may have some butter...the hostess said, we don't have any butter. I was like...speechless. No butter, no water...and Cathay is a top class airline , HOW is it possible ? And the other crew was ok, this was one crew member a female and her name started from J , don't remember her full name. She was the laziest ever crew member I have ever seen and I am pretty sure she did not like her job. Cathay did not provide any tooth brush or mouth wash. No socks, slippers , eye patch...nothing. While flying to HKG from Toronto, I did not opt for special meal and the meal was just HORRIBLE. It was some beef and I couldn't even cut it with a knife. I think Korean Air is more or less the same as Cathay but in my opinion Korean is much better than Cathay. Cathay is only good for Business/First class. I seriously recommend EVA airlines and if not then Korean but if you are flying economy then stay away from Cathay."
Pros: "Great crew and nice food. Flight was a little quieter than previous which meant faster service and more space aboard."
Cons: "Nothing - it was a good flight."
Pros: "Boarding and security is very efficient at Changi - other airports should take note."
Pros: "crew was great, seaating was best and very comfortable, seem;s seat's were a bit wider and little more leg room. Fight's were on time and landed early, food was very good and service was top's"
Cons: "there was nothing that I didn't like"
Pros: "Inflight service"
Cons: "business class seat was somewhat uncomfortable to sleep on either back or side positions."
Cons: "Flight delayed 4 hours"
Cons: "Plane needed updated, looked old and some seats had to be fixed mid flight"
Cons: "Qantas always gives great service"
Pros: "Good entertainment, tasty food, easy boarding and disembarking"
Cons: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."
Pros: "All as expected."
Cons: "Crew could have been more pleasant."
Pros: "Good food and entertainment"
Cons: "They didn’t leave my food. They took it away."
Cons: "Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route."
Cons: "No screaming children"
Pros: "Great flight. Efficient and great service."
Cons: "Seats very uncomfortable.. glad it was only a few hours."
Pros: "all good"
Cons: "all good"
Cons: "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."
Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"
Pros: "Fantastic service and overall experience on my first flight on a 787 Dreamliner. Flying QF50 with Qantas from SFO to Melbourne. Slept 8 hours. Will fly down from Sydney to leave via Melbourne in the future, such a good plane."
Pros: "Smooth flight and well managed. Coffee just not up to Australian standards."
Cons: "Qantas left our luggage in Sydney. Once we were in Koh Samui it was up to Bangkok Airways to sort it out. The file reference we were given wasn't recognised by the Qantas website, the three phone numbers in Bangkok just gave a 'number disconnected' message and one was no answer. We had to cancel a planned event on day two and shop for clothes for a specific activity on day three. The only way to make contact with Qantas was via Instagram, Luggage did appear but so far no contact or apology from Qantas. We will not fly with Qantas again. Virgin Australia is our carrier of choice who outperform Qantas in every respect. This flight was gifted so we had no choice."
Cons: "Only podcasts, couldn't find music to listen to while I worked."
Pros: "The crew, food and the entertainment were great."
Cons: "I booked for a window seat but I ended sitting on the aisle. I will double check the seating on my return flight so it won't happen again."
Cons: "In flight wifi and entertainment didnt work"
Pros: "Qantas staff unfailingly helpful and courteous."
Cons: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Pros: "Helpful staff, well informed"
Cons: "Boarding is a gong show. Not very clear signage for premium line so there’s always a ton of people jamming up the queue"
Pros: "Everything was great - arrived early. Excellent service."
Pros: "Overall the flight was smooth, we boarded and off loaded quickly and were fortunate to not have a very full flight."
Cons: "The chairs had very uncomfortable seats, the arms did not go up all the way, so limited laying down. The food was overall poor and not very rapid service. Also for such an empty flight they ran out of menu options quickly. I believe our flight was not on a qantas plane but American airlines, which I suspect had something to do with the difference from previous qantas flights which were much nicer."
Pros: "I'm not sure the reason I wasn't able to change my food selection on QANTAS, but the site never allowed me. I bought the flight thru Justfly.com"
Pros: "Staff were friendly, boarding was efficient, and in-flight service was unobtrusive."
Cons: "To be honest, I really wish Qantas would include Bejewelled in their games offerings."
Pros: "Staff were courteous, efficient and well presented. Aircraft was clean. Entertainment was par with the usual awful resistive screen and slow response time making the UX just that little bit worse."
Cons: "The food on offer was unfortunately typical fare, with the menus making out the food was something special when in fact it’s the typical $1.50 per passenger Sodexo gruel."
Pros: "The Pilot"
Cons: "Flight was delayed by 2 hours. Had to get off the plane to get a visa. Delayed even more when we arrived in Australia. Didn’t have a gate ready when we landed. Lost my luggage in a flight to Brisbane."
Cons: "My seat got moved when I had pre-selected them. The power outlet between the seats didn't work so I couldn't use my CPAP. The earphones/jack would only have sound in 1 ear."
Pros: "Smooth flight, good breakfast options, easy check-in, flight was on time."
Pros: "Nothing special"
Cons: "Airline needs to be more geared to satisfying customer."
Pros: "I like food and service of crew members"
Cons: "Yes I like it"
Pros: "Excellent service. Comfortable seats in economy with good leg room"
Cons: "Poor screen & audio quality on movie system."
Pros: "Chargers in all the seats, great movies, great food."
Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"
Pros: "I had a nose bleed (a side effect of treatment that I had), and although it wasnt causing me great distress, a crew member noticed it and slipped me a few extra tissues without making a fuss about it. That was very much appreciated."
Pros: "The air crew was amazing & went above & beyond for us. I cannot say enough positive things about them!!!"
Pros: "Amazing crew and staff."
Cons: "No vegetetarian food option, seat 16f was soiled, fold down tray had sticky residue from previous flight(s)."
Cons: "Delayed Boarding and they didn't say anything."
Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."
Cons: "Lost a bag Charged for bags Made us check in our overhead bags-No quality carrier does that."
Cons: "The food was terrible. By the time the meal cart came to ou row, all the got meals was out and we have no choice and was served with the cold ham salad that looks like left overs, both my son and I lost our appetite looking at it. The crew didn't apologize and gave the impression that we either take it or too bad. Won't be recommending this airline."
Pros: "Everything was fine. I have flown with Qantas many times, and it was same as usual"
Cons: "I had no problems"
Cons: "Hot food disgusting."
Cons: "Because of an equipment problem, we missed our connection. Qantas booked us on an American Airline flight six hours later for the LAX to JFK segment. It was a much smaller plan, no food included, and the seats we paid for were not provided."
Cons: "I'm a qantas frequent flyer and have always been loyal. But next trip, I will try a different carrier (Etihad, Emirates even Singapore). Standards have slipped, customer care is lacking. I heard this from people I was sitting with as well, so not just my opinion."
Pros: "I liked the vast amount of food and drinks. Plus the regular offerings of food/drink. Good entertainment choice. Staff are friendly. Fantastic Landing - so smooth!"
Cons: "Could have used more leg room."
Pros: "On time flight and very comfortable!"
Cons: "Nothing really"
Pros: "decent free entertainment choices, newer plane had usb power ports"
Cons: "we were late taking off, my seat was quite narrow not much room"
Pros: "Everything but the crew."
Cons: "Crew Behaviour"
Pros: "Crew was great"
Cons: "nothing stands out to be improved"
Pros: "sorry had to cancel due to covid-19"
Cons: "sorry had to cancel due to covid-19...still waiting for refund ??"
Pros: "Amazing crew and excellent food and beverage choices"
Pros: "the staff was very helpful"
Cons: "the touchscreen didn’t always work"
Pros: "787 no one cannot love it"
Cons: "Maybe bigger seats with better privacy"
Cons: "You expect more from business class"
Cons: "Train staff to be more responsive to customersn need"
Pros: "Love Etihad service"
Cons: "Snacks, i didn't want set meal"
Cons: "sea food"
Pros: "Crew was excellent food was good."
Cons: "sea food"
Cons: "Food we got was not promised. Drinks are not served or highlighted based on requirements"
Pros: "It got me from a to b"
Cons: "I'm just not going to go with Etihad in the future."
Pros: "Good service"
Cons: "The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!"
Cons: "Cleanliness could be improved. Washrooms were not serviced frequently"
Cons: "Etihad staff for borading at Toronto (YYZ) airport was rude and unpleasent. Always long lineups to get boarding card, they treat passengers like cattles and sheeps. Etihad airlines ground staff was very rude! Seats in the economy class of Etihad airlines are getting congested more and more every year."
Cons: "Smaller leg room than other airlines"
Pros: "Aircraft was very good"
Cons: "Food very poor, staff mediocre"
Cons: "Very old aircraft"
Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Pros: "I thought 11 thousand dollars for 2 of us to fly was way to dear business class there was not a lot of room. Was my own fault I thought I was going on a380 but I woukd think twice about booking again for that price not worth it."
Pros: "In flight entertainment"
Cons: "Air con too cold"
Cons: "Seats and leg space were tight. Also the air conditioning was so cold that most people had the blankets throughout the journey. They ran out of non veg meals. The same happened on the flifht from dallas to a bu dhabi"
Pros: "Staff are efficient."
Cons: "Old plane, old movie lineup, tight seating, overcrowded"
Pros: "I was very pleased with this airline. Will try to fly with Etihad again if the opportunity presents itself"
Pros: "1) the flight was not full which was a big plus 2) the universal charging at the seat, I didn't need a converter."
Cons: "1) The sinks in 4 bathrooms were broken. People were still using the bathrooms although there was no sink. So people were not washing their hands which is unsanitary. 2) the food was not very good, nor the timing of it. Also sandwiches in plastic wrapping were distributed during sleeping hours and that was very disruptive. 3) the plane was older. 4) the flight was very expensive so I expected 5 star features and comfort, but it was only a 3 star for me."
Pros: "We bought ticket from New York to Islamabd round trip ticket and fly on August 22nd. After changed plan in Abu Dhabi to Islamabad, there was rain in Islamabad and all flight diverted to Lahore, so our Etihad air plan diverted to Lahore too. once the weather cleared in few hours , all air line did fly back to Islamabad a 50 minutes flight but unfortunately Etihad air way force everyone out of airplane by force. They used police to beat up passenger very bad and drags them out. Then put all passenger in old Bus to Islamabad a 5 hours trip. One of worst air line in my life. We bought ticket for Islamabad not for Lahore. They should take us back to Islamabad after rain stop like other air line did but only Etihad air way did not fly back and beat all passenger by using police on them, it took us 34 hours to get home."
Cons: "Etihad air way should apologize to each passenger and Reimburse them 1/4 of the ticket. otherwise lot of people will give up this airline . 2nad their meal was very bad. bread was not fully cooked. they cooked only Hindy food. not every person is Hindu. It welcome to providr hindu food when travel india but when it travel to Pakistan or Bangladesh it should name it Hindu meal."
Pros: "Amazing food"
Cons: "The cabin crew never really heeds to your call sign requests. I clearly remember being in need of help but no one showed up for 45 mins starisght; I had to catch them when they were serving food."
Pros: "The food and the entertainment."
Cons: "The information desk had a terrible attitude towards me - the customer, and when I tried to explain to them how disrespectful they were being they continued to disrespect me once again. Also, the worker at the counter was lazy and wouldn't do his required job. Also, the new update towards the tv makes it harder for me to pause the movie I am watching or to finish the movie altogether."
Pros: "The flight itself was actually just fine- comfortable even in economy."
Cons: "My bag was delayed in Abu Dhabi. On its return, my laptop- that I had been forced to check- had been stolen... Not necessarily Etihad's fault, but so far their customer support has been almost non-existent."
Pros: "It was such a long flight with almost 15 hours of travel. So, I was bit worried. But the flight crew was all set to make us comfortable. Their patience, attention to all requirements and efficiency really impressed me."
Pros: "A wide variety of entertainment available on board"
Cons: "The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Pros: "The food was delicious (there was lamb at multiple meals) and the flight attendants had everyone close the windows so as to help with the jet lag."
Cons: "I had a lot of issues with Etihad this trip. First, they changed our return date no less than 3 different times, one of them by more than 2 days. Then, they wouldn't allow us to pick up our checked luggage for our layover in Abu Dhabi because it was under 24 hours long. Unfortunately, while we made our connecting flight the next day, our luggage did not. We ended up spending 3 days without luggage, and ultimately went to the airport ourselves in order to make our tour."
Pros: "On time. Plane was clean. Security clearance was good."
Cons: "Food quantity and quality dropped to zero. Absolutely disappointed. I had travelled with etihad before. But this time I feel like not to travel with them again. In a 14 hour flight hardly one meal with 10 hour gap. Imagine if some one traveling with diabetic needs"
Pros: "The crew was helpful and the seats were comfortable"
Cons: "Wish there could be more options for the entertainment and given that it is 14 hour long flight, the meals could be given more frequently."
Pros: "The food and crew was good"
Cons: "Same Boeing 777 being used for several years now Seats were very uncomfortable . I advice ettihad should use A380 for these 14 hour flights for more comfortable experience of the passengers."
Pros: "The staff for our flight were all extremely friendly and accommodating.When I checked in the airline attendant switched me to a window seat which was very considerate. Flight attendants came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated."
Cons: "They didn't bring my baggages when I arrived to riyadh they said might be come in one day it was first time i have had this experience with the airlines"
Cons: "Last two flights with Virgin Australia (not Etihad) were very late. Va decided to cancel my booking on my international connection even though I could make it. VA DID ALL THEY COUKD TO MAKE SURE I MISSED MY CONNECTION."
Pros: "In general your services are greatly appreciated"
Pros: "Service food n flight intirier"
Pros: "good food, good wine, flight on time, large and good choice on films, early boarding. having a free shuttle to and from Dubai is amazing."
Cons: "entertainement not available before take off is very frustrating. it means one hour on board without using our screen. also quite not sure why it stops working 30 mn before landing. many companies make it work throughout all stay on board."
Pros: "Crew was incredible"
Cons: "Same thing with entertainment"
Cons: "I wouldn't fly Etihad again because they lost my bags twice"
Pros: "Boarding - very good organizing, quick, no need to stay in line. Entertainment-super! great movies, music, exellent choise!"
Cons: "Comfort - ok in overall but it could be a little bit more place for legs, short space between seat in a front. Not for somebody tall. And it is really hard to go through seats and other passengers when you want to go to the bathroom... Crew - ok, but almost not smiling and it seems sometimes like it is hard for them to bring another cup of coffee or tea..."
Pros: "The staff was extremely polite and accommodating. The entertainment selection was great, with a wide range of movies catering to many cultural backgrounds. Food and snacks were served generously, I never went hungry:)"
Cons: "There was no jet bridge facility for entering into the aircraft. We had to carry our carry on luggage to aircraft via Bus. Etihad needs to ensure the traveler's comfort all the way up to their end destination and not till Doha."
Airlines flying from Queensland to Toronto Pearson Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Queensland to Toronto Pearson Airport
Masks required on board, masks provided on flights from Queensland to Toronto Pearson Airport
Social distancing seating
Middle seats unavailable to book on flights from Queensland to Toronto Pearson Airport
Testing for antibodies, testing for symptoms for flights from Queensland to Toronto Pearson Airport
Waiving of change fees. Search flexible flights from Queensland to Toronto Pearson Airport