Daily cleaning, installation of cabin HEPA filters on flights from Cairns to Toronto
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Scores according to KAYAK customer reviews
Cons: "Qantas always gives great service"
Pros: "Good entertainment, tasty food, easy boarding and disembarking"
Cons: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."
Pros: "All as expected."
Cons: "Crew could have been more pleasant."
Pros: "Good food and entertainment"
Cons: "They didn’t leave my food. They took it away."
Cons: "Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route."
Cons: "No screaming children"
Pros: "Great flight. Efficient and great service."
Cons: "Seats very uncomfortable.. glad it was only a few hours."
Pros: "all good"
Cons: "all good"
Cons: "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."
Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"
Pros: "Fantastic service and overall experience on my first flight on a 787 Dreamliner. Flying QF50 with Qantas from SFO to Melbourne. Slept 8 hours. Will fly down from Sydney to leave via Melbourne in the future, such a good plane."
Pros: "Smooth flight and well managed. Coffee just not up to Australian standards."
Cons: "Qantas left our luggage in Sydney. Once we were in Koh Samui it was up to Bangkok Airways to sort it out. The file reference we were given wasn't recognised by the Qantas website, the three phone numbers in Bangkok just gave a 'number disconnected' message and one was no answer. We had to cancel a planned event on day two and shop for clothes for a specific activity on day three. The only way to make contact with Qantas was via Instagram, Luggage did appear but so far no contact or apology from Qantas. We will not fly with Qantas again. Virgin Australia is our carrier of choice who outperform Qantas in every respect. This flight was gifted so we had no choice."
Cons: "Only podcasts, couldn't find music to listen to while I worked."
Pros: "The crew, food and the entertainment were great."
Cons: "I booked for a window seat but I ended sitting on the aisle. I will double check the seating on my return flight so it won't happen again."
Cons: "In flight wifi and entertainment didnt work"
Pros: "Qantas staff unfailingly helpful and courteous."
Cons: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Pros: "Helpful staff, well informed"
Cons: "Boarding is a gong show. Not very clear signage for premium line so there’s always a ton of people jamming up the queue"
Pros: "Everything was great - arrived early. Excellent service."
Pros: "Overall the flight was smooth, we boarded and off loaded quickly and were fortunate to not have a very full flight."
Cons: "The chairs had very uncomfortable seats, the arms did not go up all the way, so limited laying down. The food was overall poor and not very rapid service. Also for such an empty flight they ran out of menu options quickly. I believe our flight was not on a qantas plane but American airlines, which I suspect had something to do with the difference from previous qantas flights which were much nicer."
Pros: "I'm not sure the reason I wasn't able to change my food selection on QANTAS, but the site never allowed me. I bought the flight thru Justfly.com"
Pros: "Staff were friendly, boarding was efficient, and in-flight service was unobtrusive."
Cons: "To be honest, I really wish Qantas would include Bejewelled in their games offerings."
Pros: "Staff were courteous, efficient and well presented. Aircraft was clean. Entertainment was par with the usual awful resistive screen and slow response time making the UX just that little bit worse."
Cons: "The food on offer was unfortunately typical fare, with the menus making out the food was something special when in fact it’s the typical $1.50 per passenger Sodexo gruel."
Pros: "The Pilot"
Cons: "Flight was delayed by 2 hours. Had to get off the plane to get a visa. Delayed even more when we arrived in Australia. Didn’t have a gate ready when we landed. Lost my luggage in a flight to Brisbane."
Cons: "My seat got moved when I had pre-selected them. The power outlet between the seats didn't work so I couldn't use my CPAP. The earphones/jack would only have sound in 1 ear."
Pros: "Smooth flight, good breakfast options, easy check-in, flight was on time."
Pros: "Nothing special"
Cons: "Airline needs to be more geared to satisfying customer."
Pros: "I like food and service of crew members"
Cons: "Yes I like it"
Pros: "Excellent service. Comfortable seats in economy with good leg room"
Cons: "Poor screen & audio quality on movie system."
Pros: "Chargers in all the seats, great movies, great food."
Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"
Pros: "I had a nose bleed (a side effect of treatment that I had), and although it wasnt causing me great distress, a crew member noticed it and slipped me a few extra tissues without making a fuss about it. That was very much appreciated."
Pros: "The air crew was amazing & went above & beyond for us. I cannot say enough positive things about them!!!"
Pros: "Amazing crew and staff."
Cons: "No vegetetarian food option, seat 16f was soiled, fold down tray had sticky residue from previous flight(s)."
Cons: "Delayed Boarding and they didn't say anything."
Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."
Cons: "Lost a bag Charged for bags Made us check in our overhead bags-No quality carrier does that."
Cons: "The food was terrible. By the time the meal cart came to ou row, all the got meals was out and we have no choice and was served with the cold ham salad that looks like left overs, both my son and I lost our appetite looking at it. The crew didn't apologize and gave the impression that we either take it or too bad. Won't be recommending this airline."
Pros: "Everything was fine. I have flown with Qantas many times, and it was same as usual"
Cons: "I had no problems"
Cons: "Hot food disgusting."
Cons: "Because of an equipment problem, we missed our connection. Qantas booked us on an American Airline flight six hours later for the LAX to JFK segment. It was a much smaller plan, no food included, and the seats we paid for were not provided."
Cons: "I'm a qantas frequent flyer and have always been loyal. But next trip, I will try a different carrier (Etihad, Emirates even Singapore). Standards have slipped, customer care is lacking. I heard this from people I was sitting with as well, so not just my opinion."
Pros: "I liked the vast amount of food and drinks. Plus the regular offerings of food/drink. Good entertainment choice. Staff are friendly. Fantastic Landing - so smooth!"
Cons: "Could have used more leg room."
Pros: "On time flight and very comfortable!"
Cons: "Nothing really"
Pros: "decent free entertainment choices, newer plane had usb power ports"
Cons: "we were late taking off, my seat was quite narrow not much room"
Airlines flying from Cairns to Toronto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cairns to Toronto
Masks required on board, masks provided on flights from Cairns to Toronto
Social distancing seating
Middle seats unavailable to book on flights from Cairns to Toronto
Testing for antibodies, testing for symptoms for flights from Cairns to Toronto
Waiving of change fees. Search flexible flights from Cairns to Toronto