Flights to Calgary (YYC)

Very comfortable seat in the exit row and entertainment to choose from offered a wide variety of current and older movies, I was very impressed and will for sure book through China Eastern for my next flight to Hong Kong next month

Breakfast was a bit bland but nothing bad

Poor costumer service

I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket

Great !

New planes

Entertainment selection, regular food and beverages

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

Not much

Food VERY basic SErvice just OK

There was no clear indication that we were not allowed to check any bags. We had to check 2 bags at $230. Not impressed wth how this went. I’ll be booking direct next time.

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

Seatback tv.

Stewardess berated a man for leaving his backpack on the floor in front of him rather than politely addressing the issue. She told him you know better than that and don’t ever do that again. It was totally uncalled for.

Great leg room

I was next to an obese person who literally took half of my seat. That was extremely uncomfortable.

The wait

The screen didn’t change in time

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.