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The Palmer House Hilton

17 East Monroe Street, Chicago, IL 60603, United States
+1 312 726 7500

$152+

Overall guest ratings

8.4/10 Excellent
based on 7,455 reviews

Review highlights

  • 9.4
  • 8.1
  • 6.8
  • 4.6

Good to know

  • Nice building
  • Pleasant entrance area

Nearby

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    About

    Step into the lobby of Palmer House® A Hilton hotel and gaze at the famous frescoed ceiling of this landmark Chicago, Illinois hotel. This AAA four-diamond rated hotel has been hosting visitors to the Chicago Loop for over 140 years. Today, the Palmer House Hilton continues to thrive in the heart of the theatre and financial district, just steps from the Art Institute, Millennium Park and State Street shopping. A short walk away is Grant Park where summer festivals take place. Family attractions like the Chicago Children’s Museum and Navy Pier are just a quick cab ride away Enjoy comfort and elegance in your Guest room or suite at this Chicago hotel. Amenities include flat-screen TVs and wireless internet access. Elegant suites feature abundant space with comfortable seating and wet bar areas, creating an ideal setting for entertaining. On the Executive Level you can enjoy private check-in, complimentary continental breakfast, hot and cold beverages, and an honor bar with evening appetizers This Chicago hotel features 130,000 sq. ft. of function space with over 77 meeting rooms, seven ballrooms and two exhibition halls. Lockwood Restaurant and Bar, located just off the lobby, is open throughout the day serving contemporary American cuisine. Small plates and classic cocktails are served in Potters Lounge. Balance Spa features 14 treatment rooms including hydrotherapy services for the ultimate pampering. The fitness center offers over 10,000 sq. ft. of cardio and free weight equipment, an indoor pool, whirlpool, and saunas

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    Hilton

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Cribs available
    • Laundry facilities
    • Sauna
    • Parking (surcharge)
    • Steam room
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    based on 7,455 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.7 "97% liked the proximity to shopping."
      9.8 "98% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
      9.5 "Easily accessible by car, said 95%."
      10.0 "City centre within easy reach, said 100%."
    • 8.1 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      8.9 "89% enjoyed the lobby entrance."
      9.2 "92% thought the architecture was beautiful."
      8.9 "89% liked the handicap accessible facilities."
      8.6 "86% found the grounds to be nice."
    • 7.9 "Good vibe."
      8.9 "89% enjoyed the lobby entrance."
      8.9 "89% enjoyed the friendly atmosphere."
      9.4 "94% said it was a stylish hotel."
      8.7 "87% thought the hotel was luxurious."
    • 7.6 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
      7.6 "76% said the concierge service was amazing."
    • 7.0 "Tasty food."
      6.8 "Only 68% were satisfied with the menu."
      6.0 "60% thought the snacks were adequate."
    • 6.8 "Breakfast is mediocre."
      6.7 "Breakfast prices were ok, according to 67%."
    • 4.6 "Rooms are not good."
      3.2 "68% said rooms were small."
      2.1 "79% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      0.9 "91% criticized the small bathroom."
      2.9 "For 71%, the rooms looked old."
      3.1 "69% found problems with the furniture."
      4.1 "59% were unhappy with the view."
      2.9 "71% said the bathroom was dirty."
      1.0 "90% were disappointed with the minibar."
      3.2 "68% had problems with the shower."
      0.7 "93% were unsatisfied with the kitchenette."
      0.5 "Air conditioning was criticized by 95%."
      2.7 "73% thought the tv was sub-standard."
    • 4.5 "Value below average."
      3.5 "65% thought it was overpriced."
      3.7 "The price was too high for 63%."
      3.1 "69% said beverages were too expensive."
    • 4.4 "Not very comfortable."
      3.2 "68% said rooms were small."
      3.2 "68% thought it was too noisy."
      0.9 "91% criticized the small bathroom."
      0.5 "Air conditioning was criticized by 95%."
    • 3.0 "Disappointing internet connection."
      3.5 "65% thought it was overpriced."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    based on 3,951 reviews
    • 9.2 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 8.0 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      9.1 "91% enjoyed the lobby entrance."
      9.3 "93% thought the architecture was beautiful."
      8.8 "88% liked the handicap accessible facilities."
    • 7.3 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      7.5 "75% said the concierge service was amazing."
    • 6.5 "Food is average."
      5.7 "57% thought the snacks were adequate."
    • 6.1 "Breakfast is mediocre."
      6.5 "Breakfast prices were ok, according to 65%."
    • 5.5 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
      6.5 "65% thought the cleanliness of the hotel was average."
    • 3.9 "Not very comfortable."
      1.9 "81% said rooms were small."
      0.5 "95% criticized the small bathroom."
      3.6 "64% thought it was too noisy."
      0.4 "Air conditioning was criticized by 96%."
    • 3.9 "Rooms are not good."
      1.9 "81% said rooms were small."
      1.7 "83% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      0.5 "95% criticized the small bathroom."
      2.8 "72% found problems with the furniture."
      3.7 "63% were unhappy with the view."
      3.1 "69% had problems with the shower."
      2.6 "For 74%, the rooms looked old."
      1.1 "89% were disappointed with the minibar."
      2.8 "72% said the bathroom was dirty."
      0.4 "Air conditioning was criticized by 96%."
      2.2 "78% thought the tv was sub-standard."
      0.7 "93% were unsatisfied with the kitchenette."
    • 3.8 "Value below average."
      3.2 "68% thought it was overpriced."
      3.8 "The price was too high for 62%."
    • 2.4 "Disappointing internet connection."
      3.2 "68% thought it was overpriced."
      1.5 "85% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.4 Excellent
    based on 1,789 reviews
    • 9.1 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.6 "Easily accessible by car, said 96%."
      9.8 "98% thought it was easy to get to the train station."
    • 7.2 "Good service."
      8.1 "81% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
      7.8 "78% said the concierge service was amazing."
    • 7.1 "Good breakfast."
    • 6.7 "Vibe was decent."
    • 6.5 "Food is average."
      6.0 "Only 60% were satisfied with the menu."
    • 5.9 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
      6.9 "69% thought the cleanliness of the hotel was average."
    • 4.5 "Rooms are not good."
      4.1 "59% said rooms were small."
      2.2 "78% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      1.0 "90% criticized the small bathroom."
      2.7 "For 73%, the rooms looked old."
      3.1 "69% found problems with the furniture."
      3.5 "65% were unhappy with the view."
      3.3 "67% had problems with the shower."
      1.3 "87% were disappointed with the minibar."
      2.5 "75% said the bathroom was dirty."
    • 4.3 "Value below average."
      3.4 "66% thought it was overpriced."
      3.5 "The price was too high for 65%."
    • 3.9 "Pool is below average."
    • 2.8 "Disappointing internet connection."
      3.4 "66% thought it was overpriced."
      1.8 "82% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.6 Good
    based on 670 reviews
    • 9.3 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.7 "97% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 7.5 "Good vibe."
      8.9 "89% enjoyed the lobby entrance."
      9.0 "90% enjoyed the friendly atmosphere."
    • 7.3 "Good service."
      8.3 "83% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
    • 7.1 "Tasty food."
    • 5.8 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 5.1 "Average value."
    • 3.5 "Internet is poor."
      4.2 "58% thought it was overpriced."
      1.8 "82% said the wifi quality was bad."
    • 3.2 "Quite uncomfortable."
      2.7 "73% said rooms were small."
      2.8 "72% thought it was too noisy."
      0.9 "91% criticized the small bathroom."
      0.6 "Air conditioning was criticized by 94%."
    • 3.1 "Awful rooms."
      2.7 "73% said rooms were small."
      1.9 "81% complained about the bathroom."
      0.9 "91% criticized the small bathroom."
      2.6 "For 74%, the rooms looked old."
      3.0 "70% found problems with the furniture."
      1.3 "87% thought they were poorly maintained."
      0.6 "Air conditioning was criticized by 94%."
      2.5 "75% said the bathroom was dirty."
      4.3 "57% were unhappy with the view."
      0.9 "91% were disappointed with the minibar."
    View all review categories

    Overall rating

    8.2 Excellent
    based on 1,043 reviews
    • 9.7 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
    • 8.0 "Vibe was good."
      8.8 "88% enjoyed the lobby entrance."
      9.4 "94% said it was a stylish hotel."
      9.1 "91% enjoyed the friendly atmosphere."
    • 7.3 "Good amenities."
      7.3 "73% thought the building was wonderful."
      8.8 "88% enjoyed the lobby entrance."
      9.2 "92% thought the architecture was beautiful."
    • 7.2 "Tasty food."
      7.1 "71% loved the menu selection."
    • 7.0 "Good breakfast."
    • 6.6 "Service is ok."
      5.2 "52% said the reception staff was ok."
      6.8 "68% said the concierge service was sufficient."
      6.6 "Housekeeping was ok, according to 66%."
      5.0 "50% found the room service acceptable."
    • 5.9 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.0 "Rooms are ok."
      3.4 "66% said rooms were small."
      2.6 "74% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      1.0 "90% criticized the small bathroom."
      2.9 "71% said the bathroom was dirty."
      2.8 "For 72%, the rooms looked old."
      1.0 "90% were disappointed with the minibar."
      4.2 "58% were unhappy with the view."
      3.0 "70% found problems with the furniture."
      3.5 "65% had problems with the shower."
    • 4.6 "Value below average."
      3.4 "66% thought it was overpriced."
    • 3.1 "Disappointing internet connection."
      3.4 "66% thought it was overpriced."
      2.2 "78% said the wifi quality was bad."
    View all review categories
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Nice building"
    "Pleasant entrance area"
    data provided by TrustYou

    Recent reviews

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    palmer
    great hotel
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    hotel in a great location
    old hotel
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    upgrade to the executive
    downtown chicago
    double beds
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