Overview

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Hotel Universo

Plazza Santa Maria Novella 20, 50123 Florence, Tuscany, Italy
+39 055 293 890

$74+

Overall guest ratings

7.9/10 Good
based on 975 reviews

Review highlights

  • 9.4
  • 8.9
  • 4.4
  • 4.3

Good to know

  • Train station is close

Nearby

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    About

    With a stay at Hotel Universo, you'll be centrally located in Florence, steps from Santa Maria Novella Basilica and Museum and Piazza di Santa Maria Novella. This hotel is close to Cathedral of Saint Mary of the Flower and Ponte Vecchio.

    Rooms

    Make yourself at home in one of the 42 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature bidets and hair dryers. Conveniences include phones, and housekeeping is provided daily.

    Amenities

    Make use of convenient amenities, which include complimentary wireless Internet access and concierge services.

    Dining

    A complimentary breakfast is included.

    Business, Other Amenities

    Featured amenities include a computer station, express check-in, and express check-out.

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    Hotels.com

    Amenities

    • Parking
    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • No smoking
    • Air-conditioned
    • 24 hour front desk
    • Storage available
    • Business centre
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Express check out
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    based on 975 reviews
    • 9.4 "Terrific location."
    • 8.9 "Great service."
    • 6.9 "Breakfast is mediocre."
    • 5.7 "Average value."
    • 4.4 "Rooms are not good."
    • 4.3 "Not very comfortable."
    • 4.2 "Vibe wasn't good."
    • 3.6 "Bad amenities."
    • 3.2 "Food is inedible."
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    Overall rating

    8.1 Excellent
    based on 731 reviews
    • 9.4 "Terrific location."
      9.5 "95% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 6.8 "Breakfast is mediocre."
    • 6.0 "Average value."
    • 4.6 "Rooms are not good."
      4.4 "56% said rooms were small."
      2.9 "71% complained about the bathroom."
      1.8 "82% thought they were poorly maintained."
      1.3 "Air conditioning was criticized by 87%."
      2.0 "80% had problems with the shower."
      3.3 "For 67%, the rooms looked old."
      1.9 "81% found problems with the furniture."
      1.4 "86% criticized the small bathroom."
    • 4.2 "Not very comfortable."
      4.4 "56% said rooms were small."
      3.9 "61% thought it was too noisy."
      1.3 "Air conditioning was criticized by 87%."
      1.4 "86% criticized the small bathroom."
    • 3.9 "Vibe wasn't good."
      3.1 "69% criticized the unstylish hotel."
    • 3.4 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
      1.3 "87% found the grounds unpleasant."
      3.2 "68% thought the facilities needed updating."
      5.0 "50% said the architecture was not spectacular."
      1.6 "84% complained about the elevator."
    • 3.3 "Disappointing food."
    View all review categories

    Overall rating

    7.8 Good
    based on 185 reviews
    • 9.4 "Terrific location."
      9.6 "96% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 6.8 "Breakfast is mediocre."
    • 5.8 "Average value."
    • 4.7 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      3.9 "61% said rooms were small."
      2.0 "80% had problems with the shower."
      1.5 "85% thought they were poorly maintained."
    • 4.5 "Not very comfortable."
      3.9 "61% said rooms were small."
    • 3.8 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
    • 1.1 "Disappointing internet connection."
      0.9 "91% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.6 Good
    based on 58 reviews
    • 9.4 "Terrific location."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 7.9 "Good cleanliness."
    • 7.0 "Good breakfast."
    • 4.6 "Not very comfortable."
      3.4 "66% said rooms were small."
    • 4.3 "Rooms are not good."
      1.5 "85% thought they were poorly maintained."
      2.5 "75% complained about the bathroom."
      3.4 "66% said rooms were small."
    • 1.3 "Disappointing internet connection."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Train station is close"
    data provided by TrustYou

    Recent reviews

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