Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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8.9 "Location is great."9.6 "96%
enjoyed the restaurants & bars nearby ." 9.6 "City centre within easy reach , said 96%." 7.5 "75%liked the proximity to sightseeing ." -
6.6 "Average comfort."5.4 "
Beds were acceptable for 54%." -
6.6 "Service is ok."
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6.2 "Average value."
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5.9 "Rooms are ok."5.4 "
Beds were acceptable for 54%." 6.5 "For only 65%, thebathroom was ok ." 6.9 "Cleanliness of the bathroom was average , said 69%." 6.3 "Only 63% thought theshower was ok ." -
4.6 "Breakfast is below average."
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4.5 "Bad amenities."4.4 "56% thought the
building wasn't nice ." 1.8 "82% thought thefacilities needed updating ." 0.5 "For 95%, thelobby entrance was sub-standard ." -
3.6 "Internet is poor."2.5 "75% said the
wifi quality was bad ." -
3.2 "Horrible vibe."2.4 "76%
criticized the unstylish hotel ." 0.5 "For 95%, thelobby entrance was sub-standard ."
Overall rating
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8.9 "Location is great."9.7 "
City centre within easy reach , said 97%." 9.7 "97%enjoyed the restaurants & bars nearby ." -
7.1 "Good service."9.3 "93% found the
staff to be very friendly ." -
6.4 "Average value."
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6.3 "Average comfort."5.2 "
Beds were acceptable for 52%." -
5.6 "Rooms are ok."5.2 "
Beds were acceptable for 52%." 6.6 "For only 66%, thebathroom was ok ." 6.2 "Only 62% thought theshower was ok ." 6.5 "Cleanliness of the bathroom was average , said 65%." -
4.5 "Breakfast is below average."
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4.3 "Internet is poor."3.1 "69% said the
wifi quality was bad ." -
3.2 "Horrible vibe."2.5 "75%
criticized the unstylish hotel ." 0.6 "For 94%, thelobby entrance was sub-standard ."
Overall rating
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8.9 "Location is great."
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6.6 "Service is ok."
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5.9 "Rooms are ok."5.6 "
Beds were acceptable for 56%." 6.3 "For only 63%, thebathroom was ok ." -
5.8 "Average value."
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4.3 "Bad amenities."4.3 "57% thought the
building wasn't nice ." -
3.2 "Horrible vibe."2.3 "77%
criticized the unstylish hotel ."
Overall rating
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6.8 "Service is ok."
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5.8 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.8review from
The view up on the mountain. The fake fireplace. The steep walk down to the main street. Should have free parking for all.
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6.8review from
The proximity to the entrance to the Park
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7.1review from
We just needed a place for a night and it was ok for that. I wouldn't have stayed there more than a night if my kids were all teens though.
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2.0review from
Nice set up if it was class an Got there then had to go somewhere else to check in then got room there where spider webs in each coner and a spider in one food on wall and had a huge cockroach later that night.looks like I'll always stay at KOA camp ground from now on they have clean everything and also rent cabins cheaper than the room at the chalet inn
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9.1review from
The views and balconies are spectacular. Very quick walk to everything in downtown Gatlinburg and to the Smoky Mountains. The landscaping and flowers were beautiful. Older hotel but it was clean, comfortable, and charming. Overall, this hotel is fabulous, as advertised! As mentioned in other reviews, the front desk customer service definitely needs to be improved. However, a staff member named Lisa who worked outside was very knowledgeable and helpful, and we could tell she wanted guests to return.
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8.8review from
I really enjoyed the room . When we pulled up I ws afraid it wasn't going to meet my standards. It's a hidden gem. It is older but very clean an updated. The views are beautiful. We will stay here from now on! I didn't like the lack of staff and the fact that you had to go down the hill to the Econolodge to check in. When we got there it was like a ghost town with minimal guidance. Some updates could be done with the front desk and signage.
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9.1review from
The views and balconies are spectacular. Very quick walk to everything in downtown Gatlinburg and to the Smoky Mountains. The landscaping and flowers were beautiful. Older hotel but it was clean, comfortable, and charming. Overall, this hotel is fabulous, as advertised! As mentioned in other reviews, the front desk customer service definitely needs to be improved. However, a staff member named Lisa who worked outside was very knowledgeable and helpful, and we could tell she wanted guests to return.
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8.8review from
I really enjoyed the room . When we pulled up I ws afraid it wasn't going to meet my standards. It's a hidden gem. It is older but very clean an updated. The views are beautiful. We will stay here from now on! I didn't like the lack of staff and the fact that you had to go down the hill to the Econolodge to check in. When we got there it was like a ghost town with minimal guidance. Some updates could be done with the front desk and signage.
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6.8review from
The view up on the mountain. The fake fireplace. The steep walk down to the main street. Should have free parking for all.
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6.8review from
The proximity to the entrance to the Park
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7.1review from
We just needed a place for a night and it was ok for that. I wouldn't have stayed there more than a night if my kids were all teens though.
