Chalet Inn

Hidden Getaway

Pros: I really enjoyed the room . When we pulled up I ws afraid it wasn't going to meet my standards. It's a hidden gem. It is older but very clean an updated. The views are beautiful. We will stay here from now on!

Cons: I didn't like the lack of staff and the fact that you had to go down the hill to the Econolodge to check in. When we got there it was like a ghost town with minimal guidance. Some updates could be done with the front desk and signage.

Lovely hotel in Old Gatlinburg

Pros: The views and balconies are spectacular. Very quick walk to everything in downtown Gatlinburg and to the Smoky Mountains. The landscaping and flowers were beautiful. Older hotel but it was clean, comfortable, and charming. Overall, this hotel is fabulous, as advertised!

Cons: As mentioned in other reviews, the front desk customer service definitely needs to be improved. However, a staff member named Lisa who worked outside was very knowledgeable and helpful, and we could tell she wanted guests to return.