The véhicule Thatcher se hard réservée sas not available, se hard tompay much more for what the had. We had a flat tire, Sixt took good care.
Twice we had trouble getting into the car and starting the engine. we had to use the key and remove a small cover on the handle. we also removed and re-installed the battery in the key fob. When it happened the second time, we bought a new battery ,installed it in the key fob and had no further trouble. It was a nuisance, both times we were out in the country AND we spent 8,95 euro .I still rated everything "good" as we were satisfied with everything else. I don't imagine that a FULL refund is justified? Martin Van Eerd
More car option for family (car that able to carry up to 7 passengers
The first vehicle I received from Sixt Amsterdam branch had a gear problem.When I wanted to deliver the vehicle to the branch, they claimed that there was no problem and even if they took delivery of the vehicle, my money would be burned and they would not be able to give me a new vehicle.As a result of my intense insistence, staff spoke with the branch manager and exchanged the vehicle. When I received the vehicle, I took its photos and videos of the damaged areas.After returning the vehicle, the vehicle was not re-checked with me and the damages on the day I received the vehicle were tried to be reflected to me within 1 hour.Back to the branch; When I wanted to show the damage photos I took on the day I received the vehicle, the vehicle had already been given to another customer. Investigations are currently ongoing. I hope that the fault of the branch staff will not be reflected on me.A world-class company like Sixt should work with staff who can communicate properly with their customers.I hope that the penalty for this mistake will not be reflected on me and the deposit taken from my card will be fully refunded to my account.
Return the car is chaotic and can be difficult finding parking during busier times of the day. Other than that, Sixt staff is very friendly and try to accommodate you to the best of their ability. 8/10.
They provided us with and electric car with no way of charging it and we realized this when we were already in Belgium 5 hours away from where I was staying. Charging stations across EU only accept a charge card that is mailed to the resident of the car. SIXT was suppose to provide us with this and did not. We had to idea this was how the system worked for electric car no one at sixt customer service would explain this. We rented the car from friday to sunday and could only use it saturday morning to get to where we needed to but then could not return back. We spend our entire weekend calling sixt and trying to fix the problem and no one was helpful until sunday someone at sixt customer service connected us to road side assistance. Road side assistance was surprised they didnt provide us with a card but they said it wasn’t the first time this happened to SIXT. Road side assistance took the car and the car is currently in belgium we had to fin and book a last min train ride ti the neareast city to them book another train to amsterdam. The customer service provided by SIXT was negligent and extremely poor. Very unhappy with the entire service.
