Prices are in Australian Dollars.
This family-friendly Krabi hotel is located by the sea, within 1 mi (2 km) of McDonald, Aonang, Ao Nang Beach, and Nopparat Thara Beach. West Railay Beach and Ao Phai Plong are also within 2 mi (3 km).
Excellent front desk customer service Pros: Management and front desk extremely attentive. So kind. Amazing nice rooms. Clean. Comfortable bed and room. Modern rooms. Beautiful. Nice nice nice staff. Spacious. Lovely. Cons: Off the beaten path so a long walk to vacation tour booking kiosks. Instead of the hotel booking it for you to help with this inconvenience, they double the price and profit more off the booking. Shouldn't one try and assist the customer by making the reservations at cost as a courtesy to outweigh the imbalance and distance. That's taking advantage of your clients, not taking care of your clients. Also wifi is awful and no hot water. Not on beach. Restaurant staff was awful and in attentive. Food average. Eat down the street. Staff can't speak English at all.
Pros: Fantastic food,gym,ATM,helpful and friendly staff,great location, I will come back !!Cons: Nothing bad to say !
Terrible staff, ok resortCons: Staff was unable to communicate or provide resolution to a very simple issue.
Was told no refund and no room provided (they only had "upgraded" rooms for double the price), despite their booking issue.
This type of service would never fly in other parts of the world, here it was not only all they would do but they laughed about it on our way out.
Location is poor compared to many others around and is very expensive comparatively, both of which I can live with, but the extremely poor service of the night manager was unacceptable.