Overview

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Hotel Infanta Mercedes

Calle Huesca 21, 28020 Madrid, Madrid, Spain
+34 915 703 333

$58+

Overall guest ratings

7.7/10 Good
based on 1,144 reviews

Review highlights

  • 9.1
  • 9.0
  • 6.4
  • 6.4

Good to know

  • Great reception
  • Close to public transport

Nearby

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    About

    Comfortable hotel located close to Plaza Castilla and Paseo de la Castellana, the leisure, financial and commercial center of Madrid. The hotel is just a stone's throw from Plaza de Cuzco, the Santiago Bernabeu soccer stadium, the conference and exhibition center and the Azca business center. The hotel offers peace and quiet, ensuring guests enjoy a relaxing stay, contrasting with its surroundings, in which guests can enjoy an interesting range of culinary and leisure options.

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    accorhotels.com

    Amenities

    • Free Wi-Fi
    • Internet
    • Meeting/Banquet facilities
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Facilities for disabled guests
    • Concierge service
    • Restaurant
    • Pets not allowed
    • Parking (surcharge)
    • Designated smoking area
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    based on 1,144 reviews
    • 9.1 "Excellent value."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      10.0 "100% thought the service was very professional."
    • 8.4 "Location is great."
      9.5 "Near to public transport, according to 95%."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 8.3 "Breakfast is good."
    • 7.5 "Internet works."
      7.3 "73% said the wifi quality was great."
    • 6.4 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 6.4 "Average amenities."
      6.3 "63% thought the building was acceptable."
    • 4.6 "Not very comfortable."
      2.8 "72% said rooms were small."
      2.9 "Air conditioning was criticized by 71%."
    • 4.3 "Rooms are not good."
      2.8 "72% said rooms were small."
      3.2 "68% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      2.9 "Air conditioning was criticized by 71%."
      3.3 "67% had problems with the shower."
      1.4 "For 86%, the rooms looked old."
      1.4 "86% thought the tv was sub-standard."
      4.4 "56% said the bathroom was dirty."
      2.9 "71% were unhappy with the view."
    • 3.1 "Horrible vibe."
      1.8 "82% criticized the unstylish hotel."
      2.5 "75% criticized the plain hotel."
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    Overall rating

    7.6 Good
    based on 503 reviews
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      10.0 "100% thought the service was very professional."
      8.4 "84% said the reception staff was great."
    • 8.2 "Breakfast is good."
    • 8.1 "Location is great."
      9.3 "Near to public transport, according to 93%."
    • 6.7 "Food is average."
    • 5.8 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 3.9 "Not very comfortable."
      2.7 "73% said rooms were small."
      2.9 "Air conditioning was criticized by 71%."
    • 3.3 "Rooms are not good."
      2.7 "73% said rooms were small."
      1.1 "89% thought they were poorly maintained."
      2.9 "71% complained about the bathroom."
      2.9 "Air conditioning was criticized by 71%."
      2.6 "74% found problems with the furniture."
    • 3.0 "Horrible vibe."
      1.8 "82% criticized the unstylish hotel."
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    Overall rating

    7.8 Good
    based on 80 reviews
    • 9.0 "World class service."
    • 8.5 "Breakfast is good."
    • 8.4 "Location is great."
    • 6.9 "Average cleanliness."
    • 4.4 "Not very comfortable."
    • 4.3 "Rooms are not good."

    Overall rating

    7.7 Good
    based on 560 reviews
    • 9.0 "Excellent value."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
    • 8.6 "Location is great."
      9.6 "Near to public transport, according to 96%."
    • 7.9 "Good breakfast."
    • 6.5 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 6.4 "Average amenities."
      6.3 "63% thought the building was acceptable."
    • 4.7 "Not very comfortable."
      2.5 "75% said rooms were small."
      3.1 "Air conditioning was criticized by 69%."
    • 4.2 "Rooms are not good."
      2.5 "75% said rooms were small."
      3.2 "68% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      3.3 "67% had problems with the shower."
      3.1 "Air conditioning was criticized by 69%."
    • 3.1 "Horrible vibe."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Great reception"
    "Close to public transport"
    data provided by TrustYou

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