Overview

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Hotel Infanta Mercedes

Calle Huesca 21, 28020 Madrid, Madrid, Spain
+34 915 703 333

$57+

Overall guest ratings

7.6/10 Good
based on 1,167 reviews

Review highlights

  • 8.9
  • 8.4
  • 8.4
  • 6.6

Good to know

  • Great reception
  • Close to public transport

Nearby

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    About

    Comfortable hotel located close to Plaza Castilla and Paseo de la Castellana, the leisure, financial and commercial center of Madrid. The hotel is just a stone's throw from Plaza de Cuzco, the Santiago Bernabeu soccer stadium, the conference and exhibition center and the Azca business center. The hotel offers peace and quiet, ensuring guests enjoy a relaxing stay, contrasting with its surroundings, in which guests can enjoy an interesting range of culinary and leisure options.

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    Amenities

    • Free Wi-Fi
    • Internet
    • Meeting/Banquet facilities
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Facilities for disabled guests
    • Concierge service
    • Laundry service
    • Room service
    • Restaurant
    • Pets not allowed
    • Parking (surcharge)
    • Designated smoking area
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.6 Good
    based on 1,167 reviews
    • 8.9 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      10.0 "100% thought the service was very professional."
    • 8.4 "Breakfast is good."
    • 8.4 "Location is great."
      9.5 "Near to public transport, according to 95%."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.6 "Internet works."
      7.1 "71% said the wifi quality was great."
    • 7.0 "Good amenities."
      6.9 "69% thought the building was acceptable."
    • 6.6 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 4.7 "Not very comfortable."
      2.6 "74% said rooms were small."
      3.1 "Air conditioning was criticized by 69%."
    • 4.3 "Rooms are not good."
      2.6 "74% said rooms were small."
      3.2 "68% complained about the bathroom."
      1.4 "86% thought they were poorly maintained."
      3.1 "Air conditioning was criticized by 69%."
      3.3 "67% had problems with the shower."
      2.4 "76% found problems with the furniture."
      1.2 "For 88%, the rooms looked old."
      1.2 "88% thought the tv was sub-standard."
      3.5 "65% were unhappy with the view."
      4.4 "56% said the bathroom was dirty."
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    Overall rating

    7.6 Good
    based on 525 reviews
    • 9.0 "World class service."
      10.0 "100% thought the service was very professional."
      7.9 "79% said the reception staff was great."
    • 8.3 "Breakfast is good."
    • 8.1 "Location is great."
      9.3 "Near to public transport, according to 93%."
    • 6.5 "Food is average."
    • 6.1 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 4.1 "Not very comfortable."
      2.6 "74% said rooms were small."
      3.0 "Air conditioning was criticized by 70%."
    • 3.5 "Rooms are not good."
      2.6 "74% said rooms were small."
      1.2 "88% thought they were poorly maintained."
      2.9 "71% complained about the bathroom."
      3.0 "Air conditioning was criticized by 70%."
      2.2 "78% found problems with the furniture."
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    Overall rating

    7.8 Good
    based on 81 reviews
    • 8.9 "Great service."
    • 8.6 "Breakfast is good."
    • 8.4 "Location is great."
    • 7.0 "Good cleanliness."
    • 4.4 "Rooms are not good."

    Overall rating

    7.7 Good
    based on 560 reviews
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 8.6 "Location is great."
      9.6 "Near to public transport, according to 96%."
    • 8.3 "Breakfast is good."
    • 6.9 "Average amenities."
      6.8 "68% thought the building was acceptable."
    • 6.6 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 4.8 "Not very comfortable."
      2.5 "75% said rooms were small."
      3.4 "Air conditioning was criticized by 66%."
    • 4.4 "Rooms are not good."
      2.5 "75% said rooms were small."
      3.3 "67% complained about the bathroom."
      1.6 "84% thought they were poorly maintained."
      3.4 "Air conditioning was criticized by 66%."
      3.4 "66% had problems with the shower."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Great reception"
    "Close to public transport"
    data provided by TrustYou

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