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Good to know

Low season

February Best time to beat the crowds (4% less expensive on average)

High season

December Most popular time to fly (10% more expensive on average)

Average price of a return ticket

$1,465 (avg. price over the last 2 weeks)

Good deal for a return ticket

$760 or less

Top tips for finding cheap flights to Madrid

  • Looking for cheap airfare to Madrid? 25% of our users found return tickets to Madrid for the following prices or less: From Brisbane $1,161, from Melbourne $1,165, from Canberra $1,370
  • Book at least 3 weeks before departure in order to get a below-average price.
  • High season is considered to be January, February and December. The cheapest month to fly to Madrid is November.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Madrid flight deals.
  • When booking your flight to Madrid, the airport you will fly into is Adolfo Suárez Madrid-Barajas Airport, one of the biggest international airports in Spain. There are a number of major airlines that can fly you from Australia to Madrid direct from various cities, including Emirates, Qantas and Qatar Airways.
  • Madrid Barajas Airport is large, and to help you get around there is a free shuttle bus service that stops outside Terminals 1, 2 and 4. The bus runs 24 hours a day, with services every five minutes during peak traffic, or every 20 minutes in quieter hours. Otherwise, if you’re looking to stretch your legs, it will take you about ten minutes to walk between terminals.
  • If you’ll have a long overnight transit at the airport, you will find the Air Rooms on Level 1 of Terminal 4, which can be hired in three- or six-hour blocks. These short-stay rooms have single or double beds with private bathrooms and showers to freshen up, a TV, wake-up service and air conditioning to help make your stay more comfortable.
  • The currency in Madrid is, of course, the euro. You can purchase euros at the Exact Exchange or Global Exchange counters located across the airport. If you’d prefer to withdraw cash directly, there are also ATMs in every terminal. For business or other transactions there is a bank located in Terminal 4, near the check-in counters.
  • Once you’re ready to leave the airport, you can book an airport shuttle service to take you to your final destination. Whether you are travelling alone or with a large group of people, you can book private cars, shared mini-vans or private buses online through the airport website.

FAQs - booking Madrid flights

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Top 5 airlines flying to Madrid Barajas

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 10,873 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Pros: "Yes"

Pros: "Excellent crew and great food."

Pros: "attentive crew. comfortable seating. good food options"

Pros: "My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace."
Cons: "No wifi on board. The plane was one of the older ones, but still perfectly nice."

Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."

Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."

Pros: "Awful"
Cons: "Flight was cancelled and rebooking dealt with poorly"

Pros: "Always on time"
Cons: "Food bad. Much better taste at the lounge in Doha"

Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."

Pros: "Everything normal as expected on an economy class nothing special."
Cons: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."

Pros: "Qatar is the BEST First Class airline in the world."
Cons: "Everything was amazing!"

Pros: "The “mini-refrigerator” for beverage storage at the business class seat."
Cons: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pros: "Great staff, great comfort. Great airline!"
Cons: "The boarding system is somewhat confusing with 5 different zonings."

Pros: "Nothing"
Cons: "Food was terrible. It’s worse among the airlines."

Pros: "I got a very good seat."
Cons: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."

Cons: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("

Pros: "Everything"
Cons: "Nothing"

Pros: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Cons: "Please include Nigerian and Ghana movies"

Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"

Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Pros: "Seat where comfortable and thank needed more leg space"
Cons: "Good was poor bcz going and back was same menu of choice of food."

Pros: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Cons: "More space for shoulder and legs. Espicially for a 11h flight"

Pros: "Great crew and front desk"

Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."

Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"

Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."

Cons: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."

Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."

Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Cons: "nil"

Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"

Pros: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Cons: "Nothing"

Pros: "Nothing much."
Cons: "I think airplane was small in Doha to Amritsar sector . There are not too many flights"

Cons: "Snacks and drinks could be betteri"

Cons: "THE SEATS I REQUESTED DURING BOOKING DID NOT TRANSFER OVER TO QATAR AIRWAYS."

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Cons: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."

Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."

Pros: "Food crew and entertainment were all good thanks"
Cons: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"

Pros: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Cons: "I enjoyed their meal and services wanted to be Oliver Twist"

Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."

Cons: "The ticketing agent told me I had a window seat, but in reality I had a middle seat! For a 14 hour flight, that’s a big difference! Highly disappointed when i got to the gate and the plane had no window seats available."

Pros: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."

Pros: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Cons: "nothing"

Pros: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Cons: "There is nothing in particular .. but i woud suggest .. more good food."

Pros: "quick eficient"
Cons: "long flight"

Pros: "Friendly staff"
Cons: "The food was very poor"

Pros: "There is a reason Qatar was ranked the best airlines last year. From service that was above and beyond, whether on the plane or in the airport and lounges. The nicest and most attentive people. Outstanding menus and comfort on the plane."

Cons: "Bad app don’t trust"

Pros: "The crew went above and beyond the meet my needs. I requested the Cathay draft beer Betsy which wasn't loaded, unfortunately, but the crew managed to find one in economy."
Cons: "It was annoying the entertainment content on the A350 and 777-300ER were slightly different. I was watching a show but could not finish it."

Cons: "The crew should be more kind."

Pros: "Crew were very hospitable and helpful."
Cons: "More leg room on long international flights."

Cons: "Food was below average"

Pros: "The crew was amazing and the food was great too!"

Pros: "Comfortable seats in Premium Economy."
Cons: "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."

Cons: "A little tight on time between transfers."

Pros: "The crew was nice and friendly, food was ok"
Cons: "Food should request order by the crew, rather then trolly push like an old style"

Pros: "CX crews are professional as they are very customer oriented"
Cons: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"

Pros: "seats are comfortable"
Cons: "flight as always delayed, food and inflight entertainment system choice are very poor - crew always on the PA for non sens announcement in 3 languages"

Pros: "Standard of the flight was good"
Cons: "Cabin personal was unengaged rude and everything than helpful"

Pros: "I liked that the tray table in Economy had a mobile phone holder"
Cons: "The seats were the smallest and thinnest I think I have ever sat in."

Cons: "flight delayed as always"

Cons: "flight delayed as always"

Cons: "flight delayed as usual"

Cons: "short haul business class seat very uncomfortablev- flight delayed as usul"

Cons: "Dirty bathrooms, freezing cold cabin, paper thin blankets provided"

Pros: "new seating arrangement is nice"

Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"

Pros: "Great crew and service"
Cons: "No good beer selections and the water had a bad taste l."

Pros: "not too bad"
Cons: "not too bad"

Pros: "Crew was polite. Clean cabin."
Cons: "Electronic entertainment system appears a bit old. Lacks USB sockets."

Pros: "very friendly staff"
Cons: "seats could be more comfortable for long flights, better food choice"

Pros: "Friendly staff and very accomodating"
Cons: "Did not enjoy the food choice, tv needed repairs"

Pros: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Cons: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"

Pros: "Actual plane was in good condition and as comfortable as a plane can be. Very good selection of in flight entertainment."
Cons: "Flight attendants were rude and made you feel that you were bothering them. Beverage offered twice in 15 1/2 hours. Beverages when available if you want to ask the flight attendant, but again, they were definitely put out when you asked them. Caroline wasn’t kept clean throughout the 15 1/2 hours- i’m accustomed to light attendance walking through the isles periodically to get customers garbage regular league so that it doesn’t build up."

Pros: "On time food"
Cons: "None"

Pros: "On time ..."
Cons: "Seats were too small! No personal hygiene kit available in long flight .... bathroom faucet was not clean. Some stewards and stewardess were not helpful but some are. I asked for help but one stewardess did not respond but one did help and was helpful. Ground crew were courteous and helpful."

Pros: "All the flights had bad Kosher food"

Cons: "Both the USB and headphone Jacks were busted. Just had a bad seat this time."

Pros: "pilot’s operation of the plane is very good"
Cons: "there’s not enough snacks/food"

Pros: "A perfect landing/touchdown into Auckland. Great pilot"
Cons: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"

Pros: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
Cons: "The food on Cathay still has not improved compared to other airlines'"

Pros: "Smooth easy ride and great business class lounges."
Cons: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."

Pros: "Everything was good."

Pros: "Better crew today vs.my jfk to hkg flight"
Cons: "Flight delay"

Pros: "Cathay never let you down. Good service, great staff."

Cons: "The flight was cancelled new departure time is 7:20am"

Pros: "Friendly staff"

Pros: "Little more leg room!"

Pros: "All went to schedule and flight attendants very good"

Pros: "Crew was nice food was great"
Cons: "All good"

Cons: "Continues to be incinsistent and spotty service."

Pros: "Great attendants"
Cons: "TV problem; food"

Pros: "Fantastic flight"
Cons: "All good"

Pros: "Great crew, great service"
Cons: "Could use a greater reclining angle in economy."

Pros: "Left on time arrived early. Staff excellent."

Pros: "Overall speaking CX flights quality has been declining over recent years"

Pros: "Great service from the flight attendants."

Pros: "Superb crew and excellent service."
Cons: "Nothing!"

Cons: "30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this."

Cons: "Staff only do the minimum they don’t go out of their way to make your experience special, unfortunately if you don’t ask you don’t get"

Pros: "On time. Very efficient staff. More of this please!"
Cons: "Not a lot!"

Pros: "Great crew & nice meals."
Cons: "The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time."

Cons: "The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should"

Pros: "Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm."
Cons: "First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!"

Pros: "Friendly crew and good service"
Cons: "Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)"

Pros: "I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled."
Cons: "My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty."

Cons: "Qantas need to improve thier overall customer service"

Pros: "Crew was great."
Cons: "Leg room was just ok."

Pros: "Quality of interior"
Cons: "Food"

Pros: "This flight is extremely long, but very enjoyable when flying with Qantas. They have everything, from snacks and drinks in the back of the plane to coming by pretty often to give you food. I was never hungry or upset wth the service."
Cons: "nothing I didn’t like!"

Pros: "The business class attention, and the quietness of an A380"
Cons: "Old style ‘ pod’ business seats.They are hard to sit , and not private like newer versions Silly extendable pop up tv screens with poor resolution"

Cons: "Lack of food for dinner..they ran out."

Pros: "Pleasant, clean & comfortable"
Cons: "Nothing"

Pros: "Crew member Trevor was funny and the perfect host. Good selection of movies."
Cons: "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."

Pros: "Vegetarian food was good!"

Pros: "Once we boarded the experience was positive."
Cons: "The flight was late causing me to be late for a meeting"

Pros: "Staff polite and friendly. Entertainment on my ipad with wants content great."

Pros: "New business layout is more comfortable comfortable and private."

Cons: "Dash 8 looked tried. Seats need an update"

Pros: "Gracious flight attendants. Gluten free meals were good too."
Cons: "Only wish they had WiFi on the plane."

Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."

Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"

Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."

Pros: "Fantastic cabin crew and fantastic maître’d in the first class lounge at Melb International airport. Honestly the best service we have ever received from start to finish from Qantas. Thank youalso the vegetarian and vegan meals were great unlike previous years. Thanks again"

Pros: "Entertainment"
Cons: "Flight being delayed so I missed a meeting"

Pros: "Flight was straight forward, left and landed on time"
Cons: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"

Cons: "Crew service was disgraceful"

Pros: "Typical great Qantas customer service and safety"
Cons: "I don't understand why the fourth busiest route internationally is still so expensive.."

Pros: "Staff and flight was perfect otherwise."
Cons: "Flight delayed out of Melbourne."

Pros: "even though i am Qantas life time gold, my silver emirates membership would not get me itto Qantas line in Melbourne. i had to change the flight attribution to Qantas"
Cons: "went i couldn't use my Qantas membership to access Melbourne lounge"

Pros: "Liked service and entertainment"
Cons: "Lack of legroom"

Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"

Pros: "Not much"
Cons: "Food was mushy Boarding notice was short The price of the flight"

Pros: "prompt checkin, boarding, baggage came out fast"
Cons: "no drinks service prior to meal, seats squashy, don't eat the stir fried noodles they are tragic, entertainment system didn't work properly - again."

Cons: "- delayed flight because of delayed crew - They've had many crew injuries helping customers moving overhead luggage, so they asked customers to sort their own luggage out. Hey, how about teaching OH&S to staff and employing staff that can perform their duties?"

Pros: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Cons: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."

Pros: "Case was off quickly"
Cons: "No choice in seating"

Cons: "Seats too closely squashed together Screen faulty towards end of flight Tried unsuccessfully to check in online - did not get an aisle seat which I specifically requested all along"

Pros: "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
Cons: "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."

Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."

Cons: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"

Pros: "The interior of the seats a very nice. QANTAS blankets and cushions are comfortable. I also like the little drop down net under the seat for you feet to rest in. The QANTAS flight staff are great. I also like that they don't go down the aisle with trolleys a lot (just for the meals) and that they just come around with jug and cup for drinks."

Pros: "A cut above all others"

Pros: "Qantas has really upped it's service in the last couple of years, their crew on this flight were very professional."

Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."

Pros: "Crew very friendly"
Cons: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"

Pros: "Staff were wonderful"
Cons: "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."

Pros: "Great selection of entertainment. Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."

Cons: "There was a dilay"

Pros: "Good enough."

Pros: "Food was not available for flight."
Cons: "Food"

Cons: "Food poor going to Munich , legroom poor."

Pros: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"

Pros: "As previously stated hated having to go through security again"
Cons: "Chocolate"

Pros: "Cabin staff were cheerful and helpfully"
Cons: "We had 4 luthansa flights in a week I appreciate that we were given a drink one up on BA ! However I am trying not to be picky every snack was chocolate 26 grames per 100g not great for a diabetic !!!! It would be lovely to have a savoury option"

Pros: "Pilot kept us informed throughout the flight."
Cons: "Onboard services."

Pros: "Service"
Cons: "Delay for both leg trip."

Pros: "The crew on-board was nicer this time"
Cons: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."

Cons: "Seat I had was terrible .. not comfortable"

Pros: "Free drinks"
Cons: "Plane land on time"

Pros: "a320 was comfortable"

Pros: "Not and horrible waited for 10hour before we board the last journey"
Cons: "Is horrible will not use kayak again we want to change the flight we were told not changeable"

Cons: "Connection time unacceptable with delay in departure from London"

Cons: "Everything"

Cons: "The food was sub-standard, though it was described accurately as a snack."

Pros: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Cons: "More leg room!"

Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."

Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Pros: "1st Class is a joke. They leave the middle coach seat vacant. You do have more overhead storage since there are fewer people in "1st Class". Otherwise you may as well be in coach. For flights within Europe this appears to be the standard. Save you money fly coach when traveling within Europe."
Cons: "The seat and service."

Pros: "It was really nice having the bassinet for our little one."
Cons: "My wife encountered a rude attendant after simply getting up and asking for water."

Pros: "nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times"
Cons: "a bit delayed,"

Pros: "Nice crew and comfortable seats."
Cons: "Not a fan of the sandwich provided."

Pros: "Great crew and all were pleasant and attentive. Best airline I have flown."

Pros: "Good crew"
Cons: "Was delayed outgoing but information was good"

Pros: "snacks and entertainment"

Cons: "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."

Pros: "Everything"

Pros: "Comfort and space"

Pros: "Nothing to say anything flight has been cancelled two time. My all commitment collapsed. Finally took train. Very worst service."
Cons: "Flight shouldn't cancel at any cause even one passenger booked air ticket. Otherwise have to inform one day earlier. Lufthansa air service is very worst."

Pros: "Evrything"
Cons: "Nothing"

Pros: "Great staff and food"
Cons: "Comfort was not great and no entertainment options whatsoever"

Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"

Pros: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Cons: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."

Pros: "Short flight, snacks, timely take off and landing."

Pros: "Same crew. Really nice flight smooth and professional"

Pros: "All. The customers was good and nice"
Cons: "Nothing"

Cons: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."

Pros: "on time no hassle"
Cons: "nothing in particular"

Cons: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Pros: "Baggage checked through from delayed overseas flight did arrive with us."

Pros: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."

Pros: "Crew and food were nice."
Cons: "The flight was delayed for 60 minutes"

Cons: "Look like everybody to not know what they want to do"

Cons: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"

Pros: "Crews are very friendly & nice service. Good and comfortable seat."
Cons: "It was freezing cold inside all the way to Atlanta."

Cons: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."

Cons: "Lost my luggage . I am in Madrid with no luggage."

Pros: "Diner"
Cons: "Was told that an upgrade to premium economy entitled us to lounge privileges. Were told by attendants that we had to pay an extra $35. each. We had $6.30 subs from potbelly."

Pros: "Crew was professional and food was very good. Entertainment was really good."

Cons: "In terms of comfort, Etihad offers a good level!"

Pros: "The crew was impeccable , but unfortunately no character , no personality or friendliness . Very stoic and good as far as service. But not friendly at all . And I was in BC, brought them chocolates and e everything"
Cons: "The crew could be more friendly , more personal"

Cons: "The Seats were really old and no new movies"

Cons: "Entertaintmebt was poor, and quality of screen was bad"

Pros: "Crew were very pleasant"

Pros: "in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping"
Cons: "in the MNL-AUH leg, the touchscreen entertainment system didn’t always work"

Pros: "The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight."

Cons: "You expect more from business class"

Pros: "Newer aircraft. Fantastic service"

Pros: "The food was amazing with good And comfortable air conditioning. Cleanliness was maintained as well."
Cons: "The food serving was late it could be more manageable. The leg space is also not comfortable. Also the some seat needs to be repaired as the recliners not working."

Cons: "Getting more minimal on the food service. Emirate have more and better quality"

Pros: "Flight price and time"
Cons: "There was no choice for dinner. It was only a fait accompli that eating from one category remained. When I refused, they did not respond to my request to replace the food. I refused to eat it. The host did not agree to replace the food,"

Pros: "Quick boarding, minimum queues."
Cons: "Everything. What an absolute joke of an airline. 1) Flight attendant spilt a half a bottle of water on me and didn’t even apologise 2) Same tv shows and movies as 5 months ago. 3) no eye shades 4) entertainment turned off around 20-25 mins before landing and all headseats collected 5) staff"

Pros: "The flight entertainment system was fantastic."
Cons: "The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out"

Cons: "My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again."

Pros: "The crew were NOT helpful, The captain didn't inform us well about the delay"
Cons: "More communication with passengers, as well start the Entertainment screens early, NOT after take off ?? which is really strange ??"

Pros: "Seats near me were empty"
Cons: "There was no vegetarian food. This is a big thing. The stewardess walked past me although I was waiting to buy from duty-free."

Pros: "Departed on time. Seat was ok."
Cons: "Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr."

Pros: "Main meal (Singapore noodles) was actually ok."
Cons: "The cabin crew had a very difficult time dealing with the annoying passengers, who were mainly tourists returning from Abu Dhabi. They had a tough job, but it was all very negative and stressful."

Pros: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Cons: "Food can be better."

Pros: "The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget"
Cons: "No airline has ever treated me this poorly. I hope this never happens ever again to anyone"

Pros: "Super easy"
Cons: "There wasn’t no Harry Potter films"

Pros: "Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore."
Cons: "JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight."

Pros: "The flight was not full. . I had 3 seats to myself. So very comfortable and the crew had plenty of time to give individual attention . The flight was very punctual. Arrived 20.minutes early ."
Cons: "The food was a little cold ."

Cons: "Hassled at gate since I had my boarding pass on iPhone from Etihad and no a paper boarding pass, was held up and was one of last persons to board airplane"

Cons: "Disasterous! The flight departed 3 hours late because of some mechanical problem. So missed connections in Abu Dhabi, although Ethihad could have held a later connection to BKK for just about 20 minutes for us to board. The huge hassle getting lodging from the airline to take an onward flight the next day. Your staff would not accommodate us at the airport hotel so we could avoid the need to obtain a visa, which takes a minimum of 3 hours wait. We finally gave up on the visa and decided to just stay up overnight at the airport. That caused one kind Ethihad staff to finally make issues us an authorization for the hotel at the airport. We would never fly your airline again."

Pros: "Could not fault anything... great boarding. Service, food and flightsnothing...."
Cons: "Nothing..... the staff could not be more helpful if they tried"

Pros: "Staff were nice"
Cons: "Seats didn’t work. Both seats couldn’t recline. Not nice on a 13hr flight! Gluten free meal was very average. Poor entertainment compared to other airlines."

Pros: "As above"
Cons: "As above"

Pros: "The flight itself was good when it eventually left."
Cons: "Boarding was chaotic. There was another Virgin flight leaving Launceston at the same time so the lounge was very busy. Our flight was late while the other was on time and there were no announcements that our flight was delayed. The screen over the gate also did not show our flight details at any stage, even when it eventually boarded.. I'm familiar with Launceston airport so it was okay, but for someone not familiar, especially an international visitor, it would have been confusing as to which flight was which especially as no announcement or visual display was given that our flight was running late."

Pros: "The flight attendant attending to seat Numbers 19 J, 19 H and 19K is especially nice. Not the coldly professional practiced niceness but warmly professional."

Pros: "Prompt departures and arrivals"
Cons: "Lack of leg space and the food"

Pros: "The flight attendants spoke English very well. They were helpful and attentive."
Cons: "I don't like the wait time for the empty food trays to be picked up. But this exist on every airlines."

Pros: "Food and entertainment library was good"
Cons: "If your someone with mild restless leg syndrome, go business class or the leg room package or you will be miserable."

Pros: "Smooth takeoff and landing."
Cons: "No free internet service. Only one meal. Late departure, disorganized boarding. Uncomfortable seats. Limited choices of new movies. For a business class ticket, one would expect more! Especially since other regional carriers are providing two meals, free internet & more comfortable seats!"

Pros: "Plenty of spare seating. Cabin staff and crew very helpful."
Cons: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."

Pros: "Upgraded with miles for the long leg Melb to Abu Dhabi. Flat beds tight both length and width for me at 6ft 3inches. I slept fitfully for 7 hours. Food seemed better than my last experience of their business class."
Cons: "Seats still narrow and firm. Rather noisy, a 777, appreciated my Bose quiet comforts..."

Pros: "The staff were so helpful and friendly. Such a lovely bunch"

Cons: "Delay of 2 hours in taking g off. We were all about n the plane. Not enough explanation given for this"

Pros: "The business class lounge at Abu dabi the cabin crew"
Cons: "The cabin crew rudeness was unbearable"

Pros: "Entertaiment is very good."
Cons: "Cancelling my flight on both ways. Since they merge 2 flights in one,flight attendants are under staff to help and take care other passengers like me. Food have limited option who cannot eat spicy food."

Pros: "I thought 11 thousand dollars for 2 of us to fly was way to dear business class there was not a lot of room. Was my own fault I thought I was going on a380 but I woukd think twice about booking again for that price not worth it."

Cons: "Small seats-space limited."

Pros: "In flight entertainment"
Cons: "Air con"

Pros: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Cons: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."

Pros: "food was great!"
Cons: "Same crew not that friendly"

Pros: "Food was great!!!"
Cons: "Crew not friendly!! Flight dropped cup and napkin never excused herself- smh"

Pros: "Nothing"
Cons: "Maybe if me and my son was Muslim we would have been treated with dignity and respect but will not and wasn't"

Pros: "Nothing."
Cons: "Unorganized lines for check in at JFK airport. Wheelchair was not provided, though it was requested before a month. Customer service rep didn’t try to call for a wheelchair."

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