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Pros: "Everything"
Cons: "Connection time at Narita is too long"

Pros: "crew amazing"

Pros: "JAL operates with incredible efficiency."

Cons: "Luggage lost. Tv audio did not work"

Pros: "friendliness"
Cons: "food"

Pros: "The crews were very kind and helpful."

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Pros: "Entertainment was good"
Cons: "PA system was used excessively."

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Cons: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."

Pros: "Service and Entertainment were great. Lots of legroom is great."
Cons: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."

Pros: "Best airline I have ever flown."

Pros: "I had a pleasant flight experience with JAL. Nothing to complain about."
Cons: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."

Pros: "Flight attendants provided high standard of service and courteous."

Pros: "nice flight."

Pros: "Excelent good service.Staff are friendly."
Cons: "Almost i like everything"

Pros: "Very friendly and accommodating staff on JAL every trip"

Pros: "Awefull I did get to use my ticket"
Cons: "Japan could have helped me change my name in my reservation to match my passport"

Pros: "The staff were awesome. The facilities were good."

Pros: "Very friendly crew!"

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Cons: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."

Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."

Pros: "Service was amazing. Flight attendants were very..attentive!"

Pros: "JAL always have good services."

Pros: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"

Pros: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."

Pros: "Everything"

Pros: "Service"

Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."

Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."

Pros: "The food, the movies and games were really great. There should be more games, though."
Cons: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"

Pros: "food"

Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"

Pros: "The hospitality of the crew"

Pros: "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."

Pros: "JAL used to be a premium airline like Korean Air"
Cons: "Now JAL is like American Air, just stuffing a greyhound full of souls."

Pros: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Cons: "nothing really"

Cons: "Food is not that good"

Pros: "Good food and punctuality"
Cons: "No English subtitles for English speaking movies"

Pros: "Always on time!"
Cons: "Everything is perfect."

Pros: "fine food, the pilot handled a typhoon like a pro"

Pros: "nothing"
Cons: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "Almost everything"
Cons: "Can't say because I was satisfied w/ my flight"

Pros: "nothing at all...horrible aircraft, horrible flight"
Cons: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"

"Everything was up to date. Their is no issue. We expect your airline will be one of the best. Try to have more flights to different destinations. It will pay you more for your success."

"The worst people to deal with in gatar airport after I miss my flight they plam me and 5 people with me after the air plain delayed us from making to the next flight to the people off gater the forner the one you hiar to run the airport they do more damage don’t fly with gatar airlines"

"My TV screen was freezing, it was hard to navigate. Everything else was just excellent."

Pros: "Yes"
Cons: "On time performance."

Cons: "Not a lot other than better choice of movies and music. Super airline as always"

Pros: "No comments."
Cons: "No comments."

Cons: "Food"

Pros: "Always on time"
Cons: "Food bad. Much better taste at the lounge in Doha"

Pros: "The “mini-refrigerator” for beverage storage at the business class seat."
Cons: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."

Cons: "Toilets needs air freshener as so many passengers use them."

Pros: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"

Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."

Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."

Pros: "Everything"
Cons: "Nothing"

Pros: "Everything was good. Seat is roomy and able to stretch leg."
Cons: "toilet is smaller"

Pros: "wanted an isle seat because of back issues and was arranged without any hassle."
Cons: "17 hour transit in Doha and no accommodation was provided. Though I booked it from a third party I belive QA is at least responsible for making sure that the vendors let the user know that there will be NO accommodation provided. This information is also not readily accessible when searching online."

Pros: "Good Service.Efficient"
Cons: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."

Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"

Pros: "The crew was friendly"
Cons: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"

Pros: "Service and food were excellentpA"
Cons: "Announcement volume too loud"

Cons: "THE SEATS I REQUESTED DURING BOOKING DID NOT TRANSFER OVER TO QATAR AIRWAYS."

Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"

Pros: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Cons: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."

Pros: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Cons: "nothing"

Pros: "Crew were good, food was decent"
Cons: "Equipment/electronics was a bit dated."

Pros: "quick"
Cons: "nothing"

Pros: "Great hospitality"

Pros: "Good leg room. Food was best airline food I've ever had....... By far"
Cons: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"

Pros: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Cons: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"

Pros: "Food was great Seats were comfortable Everyone was super nice"

Pros: "I had an exit seat"
Cons: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"

Pros: "Seats were comfortable, entertainment system was might better without of options."
Cons: "Crew was not helpful - they ran out of food couple times - for not have spare snacks in between. Gave meat plate to my cousin who is a strict vegetarian with food restrictions ( who had pre selected a vegetarian option)."

Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"

Pros: "Completely satisfied. Excellent all the way!"
Cons: "Everything was perfect. Thank You."

Pros: "We enjoyed the comfort, food , staff and entertainment."
Cons: "The queuing for check-in, luggage control and plane boarding was much too long, 1 1/2 hrs +. The online check-in couldn't be used."

Pros: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"

Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."

Pros: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Cons: "Meal plan customer service"

Cons: "in flight entertainment interface can be improved to be more user friendly."

Pros: "Crew were wonderful, spacious legroom."
Cons: "Boarding was crazy."

Pros: "Same"
Cons: "I understand it's the industry standard, but seats are too narrow with shared armrests."

Pros: "Crew were nice as always and the toilets were clean."
Cons: "Movie selection wasn't that great and food was disappointing. My meal was cold and unappetizing. Vegetarian food can be delicious and vegetarian meals used to be good in QA. I've noticed it declining in quality over the past year. Bread is always cold and hard and vegetables are sometimes tasteless. I also never get good dessert :( luckily, the cabin crew giving out food still had some other food I could eat so I just gave back my special meal which was cold and unappetizing."

Cons: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."

Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"

Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"

Pros: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."

Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."

Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."

Cons: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."

Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."

Pros: "Everything"
Cons: "Really, nothing"

Cons: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."

Cons: "This is the second time I have flown the AirBus 380. If you can make sure that you fly this airplane. Even in coach, there is ample leg room and comfort. The flight crew was very attentive and prompt in their service to passengers."

Pros: "Everything was good and easy"

Cons: "Luggage claim in chennai"

Pros: "Delay"

Cons: "All was ok just didn’t sleep to well on the long 8 hour flights"

Pros: "Very accommodating and friendly crew. Comfy seats, modern plane, and not too full of a flight."
Cons: "Nothing. It was great."

Pros: "Smooth flight"
Cons: "I wished I was in business class..."

Pros: "Everything"
Cons: "No comments"

Pros: "Excellent"

Pros: "Lovely staff....nice food have had worse. Found the seats very comfy as an average size person.Would fly with Emirates again thanks guys x"

Pros: "This flight was as expected from Emirates airlines, They always make sure that the crew on flights to Europe and Usa is the best."
Cons: "Comparing this flight on Emirates airlines which is from Bahrain going to spain with the previous flight on Emirates airlines as well but was going from Bahrain to Dubai there is a huge difference starting from Time professionalism and crew treatment and captain experience on making the flight comfortable the level of everything changes my flight to Spain was very comfortable and quite and the food was delicious the crew was very helpful and polite the captain is very professional and he made us feel very comfortable in this flight smooth take of and landing."

Pros: "Liked The service and the spacious airplanes"
Cons: "No choice left for dinner and would have loved a snack"

Pros: "Terrific food, not the same old stuff! Professional staff with a great attitude! A little extra legroom never hurts!"
Cons: "Nothing."

Cons: "Waited at the wrong gate, missed the connecting flight and Had to spend $612.00 to get on another flight . What If I could not afford the ticket ?"

Pros: "Air vents over seat, excelent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Cons: "No foot rest - limited ability to upgrade."

Pros: "Spacious for the kid to walk"
Cons: "For this flight boarding was smooth as my previous flight was late and an Emirates employee ran us through security and to this flight on time. For the people reading this review who might think my kid would have been messy or cranky on the flight so we were treated this way, that was not the case, she not even cried once or made a mess. Same as my previous flight with crew, Crew were so late in responses, my wife actually walked to their place 2 times to get milk for the baby. Also she was not served food at all when they served breakfast. We requested Hindu meal and I was served hindu meal and she was missed and when they served lunch she was told she has not requested prior to the flight and can only be served a regular meal, which she gladly accepted. Kid was not served any food again, so we gave her solid from our meal. When we requested some food for the baby she was given a banana baby food(Kid did not even eat it). Taste of the food was edible(Not great). Overall do not fly emirates with a kid"

Pros: "Crew made the flight a pleasant time dispute the 13 hours in the air. Good service, Good food and reasonably comfortable accommodations."
Cons: "The entertainment system needs some updating - kept freezing and needed to rebooted to continue watching. Wouldn't normally care but with all that time captured in air you need it to work."

Pros: "Left on time. Reached early. Flight crew was friendly. In flight entertainment was good."

Pros: "No wonder Emirates is one of the best airlines in the world!"

Pros: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
Cons: "It does not fly to all the destinations I travel to."

Pros: "It felt comfortable."

Cons: "Slow Internet"

Pros: "eg space and the service..."
Cons: "Food wasn't great...Not many selection on old Bollywood movies."

Pros: "Customer service, amenities like socks, sleeping mask, free headphones and free drinks were all excellent part of the trip."
Cons: "I'm a reasonable we'll traveled man who always flies economy class (unless I get a free upgrade or a great price to upgrade at check in). This is the most uncomfortable, cramped, and smallest seat I have ever flown in...first time flying Emirates...I certainly would never fly again and actual am haunted by the idea of the return flight in 10 days. Not worth it! I'd rather deal with possibly getting dragged off a United flight!"

Pros: "I liked the complimentary alcohol, but you had to get up and ask for additional beer /wine/etc...."
Cons: "They need to be better at cleaning up... I had to clear trash from others frequently"

Pros: "Responsible and attentive crew. Food was adequate."
Cons: "5 hours delay on the tarmac (before take-off) as 2 wheels had to be changed. 110v power plug points on the seats were not working."

Cons: "I was supposed to get a room from Emirates since I had 15 hours stay in DXB but Emirates employees refused to give me room. F.Emal"

Cons: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"

Pros: "great food, entertainment and comfort On time with great service"

Pros: "The seats."
Cons: "Firstly, the attitude of the staff was beyond comprehension. From the get go, they all looked as if they were working at gunpoint. Secondly, the food was inedible. Over salty, bland, and above all, they ran out of food. On an aircraft the size of an A380, one would like to assume that there will be enough food for people who are stuck and afraid of asking for anything from the moody staff. I have been travelling with Emirates for years now and insisted on flying it this time around upon much disapproval from my peers and family. My experience proved them right. I am still in complete shock and dismay. On a 12+ hour journey if I have to witness the staff rolling their eyes and where the passengers have to think twice before asking to be served, I think that's not right. Shame on you Emirates."

Pros: "Good Price with on first priority"
Cons: "N/A"

Pros: "Great entertainment. Crew was calm and professional."
Cons: "Food was ok, but I've had a lot better on Emirates. Low carb options would make it amazing."

Cons: "Crew were very rude. Didn't stop people from being in aisles when safety say belt sign was on. Access to a bathroom was limited. Dropped food on my head. Were not available at first when another passenger took my seat. Held us in the back of the plane 20minutes after business class departed."

Pros: "380's are superb"
Cons: "Flights returning to US have an expectation of poorer service. No amenities like the out-going flights (sleep mask, socks, toothbrush, etc)"

Pros: "Very professional and very good in customer care"

Pros: "Flight was smooth with lovely crew. Boarding process went without hitch."
Cons: "Checkin crew were not that friendly. I was transiting from JFK and I was asked to remove a special item from my checked in bag as it was fragile . So I had to put it in my hand luggage. However in Dubai, the Check-in crew refused to allow me to board and I ended up paying $180 to have my hand bag checked in. This was unfair as the device I had to put in my carryon had it'seems weight already added to my allowed luggage."

Pros: "Selection of food, BIG toilets good service"
Cons: "The way the head phones was taken and the Blanket. It was rought."

Pros: "Exceptional crew"
Cons: "My last leg, Dubai to Geneva was not booked as code share with Quantas but, by Quantas, as Emerates directly. This meant that I got no milage credit for the flight. Grrrr."

Pros: "I liked the boarding and most the crew was excellent"
Cons: "I specified ovo Lacto vegetarian because I eat cheese and diary. I got a stale and very small bread role with strawberry jam, wilted fruit and margarine for the breakfast meal. The non vegetarians got a full plate of croissant, cheese, fruit and jams. When I asked for butter I got no response. I asked three times before I could get some butter as I do not eat margarine. Lunch was wilted and slimy lettuce and tired fruit for dessert. The main meal itself was delicious but I was hungry the whole flight due to the small helping.. Another small but slightly fresher role and margarine again. Next to the non vegetarian meal there was less than half the food. It was very disappointing."

Cons: "I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic ."

Pros: "service"
Cons: "none"

Cons: "Airplane is full and small spaces very small and narrow"

Cons: "The Staff always seems to be very rude - i see how they are to others and and also to me. They always seem either rushed and frustrated - this applies to all the flights i have been on lately with Emirates"

Pros: "Friendly staff and variety of entertainment"
Cons: "Everything was good."

Pros: "I would like Emirates to put more sport current videos in entertainment otherwise the handling of layover in Dubai was very good"
Cons: "Nothing so far"

Cons: "My luggage is delayed in Dubai because the earlier flight didn't follow the schedule and delay everything. My laptop and homeworks are all in there and I have big exam the next day so it crews everthing. This is what Emirates should improve next time!"

Pros: "All about the flight Crew were awesome Food was perfect I appreciate all your service"

Pros: "Was upgraded to business"

Pros: "Staff excellent"
Cons: "Seats that go flat so u can sleep on long flight"

Pros: "Care was amazing plane was spacious and new lots of entertainment"
Cons: "Food could have been better"

Pros: "Crew was nice, entertainment was excellent, seating just OK."
Cons: "I got to the gate 30 minutes before departure but they already gave my ticket to someone else. All this despite me coming from a connecting flight and having had checked in 24 hours in advance. Eventually I got my ticket back when someone else didn’t show up."

Cons: "Connection time unacceptable with delay in departure from London"

Pros: "Seat was OK"
Cons: "Good"

Pros: "Great crew and all were pleasant and attentive. Best airline I have flown."

Pros: "Everything"

Pros: "The crew was very friendly, and overly willing to help."
Cons: "The crew called ahead to warn our connections of our delay. Unfortunately, Lufthansa doesn't care about honoring their duty to paying customers."

Cons: "My sun glasses were stolen out of my luggage !!"

Cons: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."

Pros: "wine"
Cons: "no screens"

Cons: "The landing was exceptionally rough Also we were delayed one hour and then had to wait some more in hot bus until plane was ready"

Pros: "Crew and food were nice."
Cons: "The flight was delayed for 60 minutes"

Cons: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."

Pros: "Comfortable seat. Great service. Outstanding nothing"

Cons: "Lost my luggage . I am in Madrid with no luggage."

Cons: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."

Cons: "Crew at Newark airport unpleasant and dismissive."

Cons: "There was not entertainment at all"

Cons: "boarding was late and chaotic and no apology from the airline"

Pros: "flights were on time"
Cons: "food quality can be improved"

Pros: "everything was good other than the entertainment package"
Cons: "not verymany movies to select"

Cons: "Just a shirt flight, no problems"

Pros: "Everything was fine even though the plane was late,"

Pros: "Entertainment was very diverse ;great"

Pros: "Friendly and efficient staff."

Pros: "Wonderful crew and amazing soft landing, like cream."

Pros: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Cons: "Nothing"

Pros: "We left on time"
Cons: "Tight legs space"

Pros: "Nothing"
Cons: "Service"

Pros: "Outstanding service in cabin service, on time, legroom in economy."
Cons: "Seats a little hard. Very good instead of great."

Pros: "Perfect!"

Pros: "Great movie choices"
Cons: "Temperamental touch screen was frustrating."

Pros: "Ample leg room and comfortable seats."
Cons: "No complaints"

Pros: "Smooth flight"

Pros: "Crew was very professional, friendly and helpfull. Fantastic entertainment selection. It was a pleasure."
Cons: "The seat space a bit tight in economy."

Pros: "Everything."
Cons: "That I can't fly them all the time."

Cons: "Ridiing buses on tarmac to get to the plane."

Pros: "On time and a safe flight."
Cons: "Flying ECONOMY appears to be getting worse as time goes on. I have flown Lufthansa before and was very pleased .... but lunches/dinners served with cold wet bread leaves a lot to be desired. Also, when the individual in font of you reclines their seat, it becomes almost impossible to eat your meal. Overall still better than other airlines ... but clear that economy seating is like sitting in the back of the boat with little regard for the passenger."

Cons: "Call me .food was not good. Had to leave breakfast half eaten. Worried if not spoiled because tasted freezer old."

Pros: "for a short flight it was ok"
Cons: "it was in did a very short flight,but a "corny"....."

Cons: "Economy plus seats were a disappointment. Instead if the bottom cushion sliding out as with the Boeing 777, the seats recline too much. Uncomfortable getting in and out of our seats. Also, there are not enough restrooms. Lines of 5-7 people were common. I will not fly the A380 again."

Pros: "Nothing"
Cons: "The food was terrible, boarding was chaotic, only ten movies to choose from."

Pros: "The flight itself was fine."
Cons: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."

Pros: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Cons: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Pros: "Great airline. Crew were friendly and helpful."

Pros: "Efficient, pleasant inflight service! Nice snack/meal. On time!"

Pros: "Easy flight nice bottle of reisling"
Cons: "No on flight entertainment"

Pros: "Excellent flight, crew, food and service."

Pros: "The aircraft was very clean."

Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Cons: "Friendlier crews"

Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Nothing"

Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"

Pros: "Confort and kindness"
Cons: "It was too cold"

Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Pros: "Excellent crew, good food & movie selection."

Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Pros: "Yes"
Cons: "Everything was good"

Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."

Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Pros: "All good"

Pros: "Friendly and efficient crew. Flights were on time if not even early."

Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Pros: "Good comfortable seat with extra leg room. Pleasant crew."

Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."

Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"

Cons: "Nothing special"

Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"

Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."

Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Pros: "Friendly staff, good service and on time departure/arrival."

Pros: "Short flight with good communication."
Cons: "Nil to complain."

Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."

Pros: "Got to Amsterdam on time and everything was great including the staff"

Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."

Cons: "Two hours delay in the start."

Pros: "The sandwiches were simple yet just the right touch, on all four flights."

Cons: "OLD plane without comfort or entertainment"

Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"

Pros: "Everything. Staff incredible."

Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Pros: "Price"
Cons: "Klm flight has very congested seating Getting information about eticket was pain"